Dell – Dell g15 5530

I experienced the biggest technology regret of my life with the Dell brand. My Dell G15 5530 (Service Tag: 8SLN9X3) model brand new computer with an invoice amount of 50,000 TL has been sitting somewhere for 2 months.

While I did not have the slightest heating problem even in the most intensive games with my original motherboard, the service took this motherboard and replaced it with a new one in its first intervention and that's when the problems started. The computer reaches 97 degrees even when it is idle on the desktop, let alone playing games.

When I reported the situation, the motherboard and fan were replaced a second time; however, the problem was not solved, in fact it got worse. I have been trying to solve this problem for two months and I am faced with the excuses offered by the Dell support team:
They said the temperature of 97 degrees idle is "normal".

In our last conversation, they said that they could install a "second-hand/refurbished part" under warranty and that I accepted this when I bought the product. Despite the fact that I bought a brand new product, they took my original part and replaced it with a defective, second-hand part, making my computer worse.
They tried to blame the RAMs I installed later. They continued with this excuse even though I proved that the problem persisted when I put the original RAMs back.
In short, Dell service took my good computer and made it chronically problematic and unusable with the interventions it made. I have not been able to use the computer I paid 50,000 TL for 2 months and the company is stalling me instead of finding a solution.
I do not want a repair anymore. I demand that Dell take back this defective product and finally solve my problem. I want either the product to be replaced with a new one that is brand new, faultless and problem-free or I want the entire money I paid to be refunded.

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