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2.2 573 Reviews

Dell Complaints Summary

156 Resolved
409 Unresolved
Our verdict: When using services from Dell with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Dell reviews & complaints 573

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H
2:08 pm EST

Dell Dell laptops

We keep getting the runaround and we keep getting disconnected and then nobody calls us back. We keep getting transferred to many different people who are trying to sell us an upgrade or trying to sell us a new hard drive, but the Dell rep who said that they were going to send someone here to replace the hard drives, because we are under warranty is no longer contacting us and anyone else at Dell even though they look at our notes tells us that it is not in our warranty. They also say our hard drive is not solid state and that is how it was sold to us, and they never told us that we needed a solid-state hard drive. They say that it is not under warranty because it is not part of our original original configuration, which we were never warned about when we were buying the laptops. We are never going to buy a Dell product ever again, and we are telling everybody that we know that Dell is not living up to their old standards and their product .

In the meantime, my husband and I who have identical laptops and bought them at the same time from Dell, have major issues, and my husband needs it for work. But Dell doesn’t seem to care anymore like they used to.

He spent hours on the phone and got transferred multiple times, and nobody at Dell seems to care.

Desired outcome: Replace both are hard drives to Solid State at no charge

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12:46 pm EST
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Dell Mh3021p microphone problem

11 december 2022

dell 3268 inspiron windows 10

serv.Tag: 5ptlj2

exp. Serv. Code: [protected]

mh3021p speakerphone microphone problem

hello,

i’ve had this device for a couple years with nothing but problems with keeping the micropone connected.

Dell support fixed it once a while ago, but after a couple weeks the microphone section stopped working. Dell never told me what they did but got the mic working. I worked with them as they took over my computer and did a lot of testing.

I need this for telehealth visits as my typing is not too good. I’m 77 years old and my eyes aren’t too good.

The microphone cannot be tested on the microsoft settings or zoom mic tests. It just never works.

Every once in a while , i try again but never any success.

All the reviews are good and it’s a nice device but keeping it working has been a challenge which i can’t master.

As you can see my computer is old but up to date. I can’t believe i’m the only one with this problem and i need your help please.

Why don’t you have an email address that i could send this letter directly?

can you please resolve this problem on my computer.

Best regards,

rich frankenfield

Desired outcome: WANT MICROPHONE TO WORK ALL THE TIME!

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4:47 pm EST
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Dell Salesperson recommended a system that turned out to be a very bad fit for us.

Salesperson was aware of what we needed in terms of intended use, obvious need for storage of lots of data. We also expected although not voiced that we required all the usual components such as camera, microphone and a cd/rom. Dell support person was rude, talked over me and basically told me that 'buyer beware", when salesman should have known better.

Desired outcome: External components to be added to this computer at a reasonable price would be acceptable.

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9:49 am EST
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Dell recent computer order

I have been trying for two weeks to get a hold of someone at [protected] regarding my order number [protected] for a $805.90 credit.

I ordered a computer and prior to it's delivery, the unit went on Sale. Each time I get a hold of someone at that number and explain my issue, I am disconnected,and then when I call back, I reach a recording that states the department I'm trying to reach is now closed, even though my last call was this morning, 11/18/22 at 8:30 a.m.

Can you help me?

Case number: [protected]

Ecommerce sales rep: 62032

Credit memo: [protected]

Customer No: [protected]

Customer order number: [protected]

Thank you,

Mark Smolik

[protected]

Desired outcome: Credit of $ 85.90 to my American Express account

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T
7:48 pm EST

Dell Dell Inspiron 5477 A10 Series

This is absolutely the worst computer I have ever purchased. It is still so slow, that I often just give up. I paid a considerable amount for this computer, expecting a computer that would perform. If I had to compare this computer, this computer would be the USPS and any other computer I have come in contact with would be Fed Ex.

I will NEVER purchase another Dell product. I even have a Dell laptop that I can't remember the password to, and Dell has refused to provide me any assistance with this matter.

Computer takes approximately 6-8 minutes to "start up." And it's downward from there. I have several names I call this computer, but none of them would be appropriate for this message.

Terry Lyons

[protected]@gmail.com

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J
4:08 pm EST

Dell Broken framing around the screen

I purchased two Dell laptops at the same time. The information on the laptops read Inspiron 15 3000 and intel CORE i3. 15.6" Full HD WVA Display.

At first one of the laptops started to separate from the screen when it was being opened and closed. OK we stopped closing it. Great for home use... crappy for travel! Didn't think much about it. Things happen. But, shortly after this happened the second one did the same thing. So, I don't expect your company to do much about this. It's the nature of the beast! Yes, I just called big business a beast! I have only had these computers for a year. They were purchased for Christmas. Any way your company can help me out? I mean within a couple years we are going to be looking for new laptops. Plus, I have children and grandchildren I purchase things for. Hey, I'm trying to talk money here...because well money talks and BS walks. I heard that somewhere. The bummer is I don't have any of the paperwork for these computers, so I guess it leaves your company in a good spot. Too bad, so sad for me!

Desired outcome: Maybe something to go toward new ones? Maybe something stating this is a defect and your company is aware and will be replacing them. I can dream, can't I?

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9:14 pm EDT

Dell Alienware m15 r6 it has 16 gb of ram. Your device has an intel core i7-11800h.

I've had a lot of Dell products and I decided to buy an Alienware. I've bought my kids all Alienware, and they have been excellent computers for them. However, this one i decided to buy for myself I've had for 11 months, and my warranty is about to expire. I've had a technician out to replace the hard drive and called for service due to software issues. I love the computer, however, every time I pick up the computer the software freezes up and I have to hard reboot the computer multiple times a month. I spent over 1600 on the computer and now it's pay 350 for extended warranty service. Since, I keep having software problems as well as it is freezing up on me. So, I can maintain the enjoyment of having this computer which keeps having issues or look at buying a new one. Then spending the money on an extended service warranty for the computer. My thought is to get another one so I can at least be spending my money towards one that doesn't have issues when I pick it up and the software freezes up. Just not happy with this specific Alienware and it might be smart not to get this specific brand as it seems to have these bugs in it.

Desired outcome: I would like Dell to totally replace this computer or give me a substantial credit towards a new one.

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3:06 am EDT

Dell Commuters - no refund from stuff purchases and they do not have stock.

My Dell Laptop needs a new battery. It took me more than an hour to get through to Dell. Eventually I was redirected to Dell UK helpdesk. I was told to deposit R1600 for a new battery via their payment system. A week later I got a message that the battery is out of stock. Another week later, they sent me a message to say that they do not make that model of batteries anymore and they will refund me. I had to complete a form. I sent the form. it is 3 months later, and I still do not have a refund. they claim that they refunded me on the 4th of August. looking through my transactions, no refund was made. I have only one contact person, and he keep on promising me that they will sort it out, but alas, no refund, no battery and no communication from Dell again.

Desired outcome: I want my money back please

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9:29 am EDT
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Dell Computer not working from day one

Larry Long



8:07 AM (1 hour ago)



I'm a retired United States Marine who purchased an Alienware Aurora 13, I have had nothing but trouble since delivery on July the 12th 2022. I have been in and out of contact with Dell support since then and have been very patient during the process.

Last night I was contacted again at 20:00 EST by a (Abid Ansari [protected]) who at first claimed to be Dell support and was there to fix my computer. As it turns out during the conversation and an installation of a package called "Supermo" he requested money... at that point I knew he was a hacker and kicked him out of my machine.

Now here's where it gets interesting, first off it had to have been one of the Dell support people who gave this guy my personal info, no other way would have come across my phone number, in addition in an attempt to get a support manager on the phone took me six different attempts, all of them and there assistants really did not want to hear anything until the seventh manager.

"Sujoy Sarkar" was the 7th who took my info and turned it into security to try and track down the individual who gave away my info, I told him that if he was giving my info away, he was giving all his clients info away. I would think this would be a major concern for you as well as Dell as a whole. In addition

I have a hardware replacement today, this being the second attempt at fixing my issue and this will be the last, I will request either another machine or my $3500 dollars back. I also instructed

all the support contacts that very thing, my patients have run out. I will probably end up contacting the Navy Federal Credit Union challenging my purchase, saddening because my family are all Alienware users, myself, my son and my grandson.

Respectfully

Laurence L Long

USMC Retired Master Gunnery Sergeant

Desired outcome: Another PC or my Money back

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12:47 pm EDT

Dell Completing refund on product I purchased on their recommendation that will not work with my dell desktop

Currently, after almost 10 months of ongoing discussions with Dell, we still have not fully resolved an issue where I bought a monitor from Dell, which they carefully determined would work with my older Dell Desk top, but later determined that it would not. I will state here where we are now and the problem that still exists, then I will give a brief history.

When I purchased a monitor from Dell I payed in part with my credit card, and in part with a rewards credit that I had from previous purchases from Dell. After the credit card company ruled in my favor the money portion was returned to my account. A Dell Rewards credit was also re-issued by Dell back to my account. Unfortunately, they apparently returned the credit to an account that is no longer in existence (something they were told would be happening, when the order for the monitor was placed, and many times thereafter. This credit was issued to the no-longer-functioning email address despite the fact that all correspondence was occurring through my Earthlink account.

I went to use my Rewards credit today and after very long waits on the phone where the agent was conferring with others, I was told that the credit could not be transferred to a different email account. I reexplained that the old address was not accessible any more and does not exist. Finally, the agent have told me that they will get back in touch with me within 48 hours. However, after almost 10 months and many ten’s of hours dealing with this situation, I have no faith this will be resolved without Better Business Bureau’s assistance.

The History:

In the first week of January, 2022, I called Dell to order a monitor for an older model Dell desktop computer that I own. I was seeking a basic 24” monitor. The salesman sold me on purchasing a monitor for conferencing that included two-way audio sound. The sales agent requested and was given the model and serial number of the desktop as well as photos of the connections available on the desktop to make sure all would work. I was assured this would work. I was also assured that it would come with the correct cables that I needed.

Dell sent the monitor with only a USB C cable, for which my computer has no port. I contacted them within days. They said they’d seek approval to send me appropriate cables, and then send them. They did not. After 60 days of no response from Dell and no functional support they determined after several “escalations” to tech support that the monitor would in fact not work with my desktop. However, since it was now over 60 days (due to their delays!) they would not allow me to return it. This was escalated through several people and departments and was only settled when my credit card company ruled in my favor and reversed the charge. I was, however, never notified of this decision. After many months I received a notice that they would refund the money and reissue the rewards credit to me. I was unable to find any refund in my credit card statements (though it was there but not listed as a Dell refund) I did not notice in their email that they were reissuing the Rewards credit to the original email address which was no longer valid and for which they were told many times was no long in existence. The Rewards credit of $74.43 issued is valid until the end of this year. But I can’t access it. The monitor was returned in May.

So here I am, a long term customer of Dell’s having to fight every inch of the way for a problem that they caused. And I am still fighting. What an awful experience dealing with thiscompay has been!

Remember all this these problems occurred as a result of their agents selling me a product that despite my providing all information requested about my desktop, was not functional on my computer.

Reference numbers:

Service Request Number [protected]

Case # [protected] from Majid [ ref:_00D0bGaMp._5006P5D7NB:ref ]

Desired outcome: What I am seeking is either a check for the Rewards amount of $74.43 or the credit being transferred to the correct email address immediately so that I may complete an order that I tried to place to clear up the amount of credit I have.

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4:37 pm EDT

Dell Price Match Issue

Case # [protected]. I purchased a Dell XPS 9720 on your website. A couple days after ordering I saw that Dell had lowered the price by $345.00. I checked the configuration and it was the same as my computer. I called and opened a case with Arshiya Fatima on 9-26-22. At that time I still did not receive my new laptop yet. She told me she would get back to me in 24 hours. She never got back to me. So I called back on Friday 9-30-22 and spoke to someone else that assured me that Arshiya would get back to me on Monday 10-3-22. Well today is 10-3-22 and still no call back. All I want is to be treated fairly, and that you will honor the updated price. I originally paid $3294.00. The price advertised a couple days later is $2949.00. Difference of $345.00 plus tax. I will attach the screen shots of your advertised updated price. My order number is [protected].

I hope someone will get back to me promptly.

Joseph Decangi

[protected]@msn.com

[protected]

Desired outcome: Desired outcome is that I get refunded the price difference.

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8:52 am EDT
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Dell 5477 AIO

It seems as soon as my computer was out of the original warranty(4 years) it slowed down and performs easy tasks slowly or not at all ie: sending email or videos cycling forever. I purchased a new support program and their techs think they fixed my problem but they didn't. I have plenty of space and memory in the system. I have two McAfee programs that also can't seem to correct the problem. Not a cheap device but it would appear that way now.

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5:44 am EDT
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Dell Precision 7760

I purchased a 7760 in April 2022, after it was delivered it did not work. I contacted Dell for a replacement. They ordered it in June and cancelled it in July. I called for days trying to get it resolved. When I asked them for the reason of the cancellation, they said they did not have the parts. Then they sent me to Sales department to reorder the replacement. They were able to build the computer with the same configuration. At the end of the conversation Sales they asked me to pay for it and send back the old one for credit. I said that was unacceptable. When I tried to reach customer service again I got the runaround for 5 days. I asked them again to provide me with a replacement. Again they said they did not have the parts. Which was odd since sales was able to build the same machine for me. I told them that was not true and that I would be contacting my credit card company to dispute the payment. Magically they were able to reorder a new machine.

Once I received the replacement it worked properly. I asked them when they were going to credit me for the $155 they promised me for the late delivery of the first machine. They told me that was not promised. I provided them with a copy of the email that they sent me. To this day I have not received the credit to my account. Yesterday I got a call and email threatening to report me to the credit bureau unless I release the dispute. I said I would after I receive the credit they promised me.

This ordeal has been going on for 5 months and I still do not have a satisfactory solution. At this point I believe I am owed more the the $155 they promised me for the aggravation I have experienced over the past 5 months.

Desired outcome: I would like a bigger credit than the $155 promised and not yet received.

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11:44 pm EDT
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Dell ST: JN8V2Q3 All in one

Bought computer at Best Buy July 16, 2022. Two weeks later called with problem and never got an email receipt, then called Aug 17 same problem and they did a little troubleshooting, Aug 29th same problem and they did troubleshooting again, Sept 3 same problem and they reset my system and I had to put it back together with all my programs and I asked can I get my money back if this doesn't fix it and they said yes, today Sept 7 same problem. I have told them that my computer won't let me log in unless I reset it, then I have no problem logging in and they run the same tests and want me to restart my computer which I tell them that fixes the problem and they say that it is fixed and want to do a follow up the next day by calling. I work and my phone doesn't take calls from people not in my phone and I say I shouldn't have to reset my computer every week to get in. It happens more than my call ins but I am busy and don't have time to call and waste an hour.

Desired outcome: Refund, 2nd replace

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3:16 pm EDT

Dell Customer service - warranty

I will never purchase another Dell again. Dealing with them was the biggest [censored]storm ever. They never honored my warranty but they did manage to waste my time with endless calls to confirm and re confirm the plan that never transpired. A replacement screen is what I needed for my laptop. I was given the option for a refurbished system due to the part being on back order and being a student I agreed. So as all manufacturers require- I complied by giving them all the information, photos and part numbers etc. only to turn into meaningless and endless hoops they had me jumping thru. Each time I was referred to a different dept and they could look back and confirm the agreement was another time they had blew me off. It was an endless cycle. I hope what ever allows this nonsense to happen gets nipped in the bud so they cant prosper off innocents anymore.

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8:13 am EDT
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Dell Alienware Aurora R11

! THIS IS A 0 STAR REVIEW !

I am advising everyone interesting in buying the Alienware Aurora R11 desktop !DO NOT BUY IT!

I bought one for myself a while ago and got everything I was suppose to have to be able to play the games I wanted, when I wanted and for as long as I wanted.

Unfortunately, I kept having the same issue over and over again.

It started couple of months after purchase, the signal from the desktop to my monitor would be lost and my monitor would go onto sleep mode. I checked the monitor and the cables and they where not the issue.

An engineer came to fix the computer by replacing the graphic card, it fixed the issue but after a couple of hours gaming (about 90 hours total) I got the same issue, Dell sent an other engineer to replace my graphic card and motherboard.

The computer worked again but after more gaming hours broke once more with the exact same symptoms, and this time my graphic card, motherboard and cooling system was replaced.

The fourth time it broke, Dell took my computer to their warehouse to get it checked and fixed, they told me the process would take up to 12 days.

On the 13th of July my computer was collected, on the 15th (so 2 days later) my computer was sent back to my address without having been sent to the Dell warehouse and the delivery guy said, "I am here for a collection" me being all confused, I managed to understand that DPD got the return delivery confused so I sent them on their way with the confirmation that they would send the package to the warehouse.

I gave it a week, but as I didn't have any sign of life from Dell, I decided to contact the Dell repair team (so on the 22nd of July) to ask an update on my computer and I was told that the item was not received and considered lost.

I became frustrated and asked to arrange to get a full refund so that I could buy somewhere else because I that point, I just felt like I was done with how Dell has been treating me like garbage with a wallet.

Dell dragged the process for so long saying they needed to "Investigate" that they finally found my computer and contacted me on the 26th of July to tell me that they where starting the repairs.

Dell sent me back my computer yesterday (so the 30th of July, so 17 days after I gave my computer way) UNFIXED.

I repeat: MY COMPUTER WENT TO THE DELL WAREHOUSE AND IT GOT BACK TO ME WITHOUT BEING FIXED !

As it is a weekend, I have to wait until "business hours" to contact Dell and this time I want nothing less than Dell to take back their HORIBLE PRODUCT and to give me a FULL REFUND for the computer and the extended warranty.

I WILL NEVER BUY A DELL PRODUCT AGAIN because it feels like Dell just treat their clients as wallets and just don't care about you once you buy their product.

In short:

I rate their product : 0 STAR

After purchase customer care: 0 STAR ( I am not including Shaheda from the technical support team who was a nice, refreshing, sweet and delightful person and did her best to help me out)

I rate the repair team from the warehouse: 0 STAR

And I rate Dell: 0 STAR overall !

Desired outcome: Full refund for the desktop and the extended warranty and for Dell to take their horrible product away

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8:27 pm EDT

Dell No wi-fi 6 ghz band on new dell xps 15-9520

No one in DELL can tell me why my brand new XPS15-9520 that just had a new motherboard installed by Dell cannot receive the 6GHz band on my WIFI? My older XPS15-9570 has no problem picking up the 6GHz band. My older (2018) XPS15-9570 has a Wise Tiger AX210NGW Wi-Fi card, Wi-Fi 11AX with 6GHz. My new (2022) XPS15-9520 has an Intel Killer Wi-Fi 6 1675 (AX211) card. According to the specs of the Intel Killer Wi-Fi 6 1675 has the capabilities to receive the 6GHz band. Both machines are operating with Windows 11 and Intel Wi-Fi 6E AX211 drivers.

Desired outcome: Fix problem or refund.

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3:49 am EDT
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Dell laptop charger

My laptop charger is not working, I tried it many times. please do something about it

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1:11 pm EDT
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Dell Level of care to the customer.

Did a system restore on my Alienware 17R3 June 14. Selected system drive, but it formatted both drives and installed the system on the SATA. Called Dell, and paid. He configured the system and did a BIOS update.

The next day turning on the computer, the system did not recognize the battery. I have been informed that a BIOS update could damage a battery. Sent my computer in for repairs.

I paid for the service ($468) and a quicker turnaround. Two weeks later I was told they were sending it back un-repaired. They do not have a battery. They refused to let me send them one.

Sorry, but I own a business and after 19,600 customers, and 5 complaints, I pride myself on service. If the manufactures part is not available (main board excluded), I use a compatible part to get it working. The customer comes first. Even though a ma and pa computer store says batteries are available from a supplier, Dell refused to at least get the unit working. They said, "We have exhausted all means in getting the part." Obviously not since OEM batteries are available. Even car manufacturers will use an OEM part if theirs is not available.

After speaking with 2 supervisors, they both said the same thing. We cant fix it. Well, it is not we can, we won't. I used to hold Dell in very high regard for customer service and support. What happened to Dell? How is it their well-written website about skilled technicians could not think outside the box and present the OEM battery as an option, but with no warranty? All that time was wasted and no return on the time spent. The only return is an upset customer and a reflection of how much you care.

I have had premium support for 5 years. Well, my computer is coming back and it is a shame that it was way above Dell's desire to make the computer work and care about their customer. A service you should be proud of? I think not. I have a service I am proud of because my actions match my words and commitment to the customer.

Desired outcome: All I wanted it for Dell to put in a battery I would buy, to get the unit working. Did not care about if it worked for a month or years. I was paying for their service.

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6:50 am EDT

Dell XPS 13 9310

Where to start...

Purchased the computer in december 2020

February 2021 first failure of the motherboard which was replaced.

In february 2022 the motherboard fails again, need to purchase a new one as no longer under warranty 250€. This new mother board does not detect any bluetooth functionality after trying to install new system, pilot update.

Dell sends me another motherboard, same issues persist.

After several call and chasing the technical support team, they propose to send the computer to the lab beginning of May. 3 weeks later I receive the computer from the lab and the issue is not fixed.

Filed a new complaint towards the team only solution to send it again to the lab.

I am entrepeneur, without my computer I cannot work, it was been 4 months that I cannot use my computer, wasted to much time to call service line daily to try to get feedback and so much money spend for nothing (new motherboard 250€, everytime new installation 50€, phone bills over 300€) and more importantly the lack of income, over 250000€ lack of income.

Desired outcome: Replace computer, lifelong warranty dell plus premium and reimbursment of billes and compensation for the lack of income

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Dell Customer Reviews Overview

Dell Technologies is a multinational computer technology company that offers a wide range of products and services. Their portfolio includes laptops, desktops, servers, storage solutions, and networking products. Additionally, Dell provides IT services, cloud solutions, and software for businesses and individual consumers. The company is known for its customizable computer systems and has a significant presence in the gaming industry through its Alienware brand. Dell's services aim to support the infrastructure of various IT environments.

Dell In-depth Review

In summary, Dell is a well-known company with a strong reputation in the technology industry. Their wide range of products, commitment to innovation, and customer service make them a competitive choice for consumers and businesses alike. While their pricing can be on the higher side, the quality and support often justify the cost. The website is user-friendly, and they show a dedication to environmental responsibility. Shipping and fulfillment services are reliable, and they offer a fair return policy. Dell's international reach and security measures are commendable, and they engage customers through loyalty programs and social media. Compared to competitors, Dell holds a strong market position with several unique advantages.

Company Overview

  1. History and Background
  2. Industry Standing and Reputation

Product Range

  1. Laptops and Desktops
  2. Servers and Networking
  3. Storage Solutions
  4. Electronics and Accessories

Innovation and Technology

  1. Research and Development Efforts
  2. Technological Advancements
  3. Patents and Proprietary Technologies

Customer Service

  1. Support Options (Chat, Email, Phone)
  2. Service Response Times
  3. Warranty and Repair Services
  4. Customer Feedback and Reviews

Pricing and Value for Money

  1. Product Pricing Comparison
  2. Financing Options
  3. Discounts and Promotional Offers

Website Usability

  1. Navigation and Layout
  2. Product Information and Specifications
  3. Online Ordering Process
  4. Account Management Features

Environmental and Social Responsibility

  1. Sustainability Practices
  2. Community Engagement
  3. Certifications and Awards

Delivery and Fulfillment

  1. Shipping Options and Costs
  2. Packaging Quality
  3. Delivery Timeliness

Return Policy and Guarantees

  1. Return Process and Conditions
  2. Money-Back Guarantees
  3. Extended Warranty Options

User Experience and Satisfaction

  1. Customer Testimonials
  2. Case Studies
  3. User Experience Surveys

Business Solutions and Services

  1. Enterprise Solutions
  2. Small and Medium Business Services
  3. Educational and Government Offerings

International Reach

  1. Global Availability
  2. Localization and Language Support
  3. International Shipping and Support

Security and Privacy

  1. Data Protection Measures
  2. Privacy Policy
  3. Compliance with Industry Standards

Loyalty Programs and Customer Engagement

  1. Rewards Programs
  2. Community Forums and Support Networks
  3. Social Media Presence and Activity

Comparison with Competitors

  1. Market Position
  2. Competitive Advantages and Disadvantages
  3. Industry Benchmarks and Comparisons
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Here is a comprehensive guide on how to file a complaint or review about Dell on ComplaintsBoard.com:

1. Log in or create an account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Dell in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Dell. Mention key areas, transactions with the company, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint or review.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint or review about Dell on ComplaintsBoard.com.

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Contact Dell customer service

Phone numbers

1800 285 1653 1300 655 533 More phone numbers

Website

www.dell.com

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Is ComplaintsBoard.com associated with Dell?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Dell Customer Service. Initial Dell complaints should be directed to their team directly. You can find contact details for Dell above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Dell. Discuss the issues you have had with Dell and work with their customer service team to find a resolution.