Dell
Reviews and Complaints

You can't beat Dell.com. I have had nearly every brand of computer now including Alien Ware and I still go back to Dell.com. 2 year warranty standard. If something brakes you don't have to take your computer somewhere they send a tech right out to you for two full years! I had a key brake on my laptop on a Friday night. Monday morning someone was at my door to replace my custom lighted keyboard. Don't get the shaft from a cheap company and get stuck talking to some foreigner for hours who can speak English they just can't understand it. Go with Dell and have all your problems solved.

I've had my dell inspiron 11 3000 for almost 2 years now and it still works as great as the day i got it. It's small enough and light enough that i can literally take it anywhere, and the laptop-to-tablet capability is beyond handy. The keyboard is just the right size, not squished up like some small laptops do. The touchpad is a little sensitive, BUT it has a right-side usb so i can plug my mouse in (i'm more comfortable with a mouse anyway) without worrying about the cord being long enough or getting all twisted around the computer. Overall love this thing. First dell but will definitely buy another when this one wears out!

I bought my Dell from a repair computer place. My Dell desktop I am using right now had been used at a school. It was wiped off all and was a bare bones. I bought it in 2013. It is a 2007. I am amazed myself it is still working. It will soon have to be replaced as it stops then starts up again...? Sometimes...(sometimes 4 times a days, sometimes runs for days) I use my Dell a lot and watch older movies or reruns of TV series. It has been a very good working machine. I have another Dell 2013 underneath this one I am writing about. Also used. It is a professional model too. Buying 2nd hand (for me is like buying a used car) Its proven already it will last and all the kinks have been worked out.

Full disclosure: I have always been a Dell denier. Having supported a number of friends and family, it always seemed to be Dell and Acer laptops that I had to service rather than other brands. I am not sure if that's because that's what everyone purchased, or if it were only those that had severe issues. However, I have noticed most of the Dell laptops are from around the same era.

I recently purchased a refurbished E6430 off of their website and it was one of the best laptops I have ever had. I did end up contacting support to ask about something and I had a generally positive experience there as well. I can't really complain about any aspect of the transaction. It is a Linux-compatible laptop and the experience was great overall.

I know Dell has been struggling as a company and brand, but I think they still have the best service+computer quality in the industry, dollar for dollar. I ordered a new laptop on their site and got the in-person service package (where you don't need to send it in if you have a problem, they come to you and fix it for you on site) and the package was ~25% less expensive than a computer with the same specs and the same service package from other PC companies (assuming they offer the onsite service which to me is critical because time lost to maintenance issues is one of my top concerns) and ~40% less expensive than Apple. The computer I got isn't super-cool looking or anything, but it works perfectly and doesn't have any issues, which is exactly what I need. I think if you're on a budget or are just want something practical, Dell is still the best place to get a computer or laptop.

The great thing about dell computers in my opinion is getting some of their older ones from people that just have them sitting around or around different sites from home users to gain from the parts. There are a lot of older dell pcs that you can get i7 CPUs in that still run for around $300 today & if you have the money could make some decent budget build computers to resell or use yourself. Personally I can not afford to do with or I would as most of these old computers only run at about $60-$100 if you just look around.

Rating Dell as a company I can not say anything bad about them though honestly I think everyone is better off building their own computers because there is always something that could have been better wither its the motherboard, the cpu, the power supply, or what ever. For the price it costs to buy a computer name, you can make an even better computer yourself in most cases.

I still give Dell 5 stars though because they do make some decent builds though I think prices are a bit much sometimes.

I have used various companies computer. But now I am using a Dell laptop n5040 for half a year and I am almost happy with it. It is my first laptop, in past I always had only desktops as I didn't believe that a laptop can be as fast and user-friendly as desktops. Of course, I understand that laptops have many benefits but I am old-fashioned in that point.
First of all, I was charmed with the design of that laptop, may be this is just because I like shining things :) Later I also realized that it is a perfect device on the road and on vacation. It has never failed me when I had to do some work being out of office and the quality of graphics and sound is perfect for watching movies and videos.

Now I use it everyday to email, work online, browse the web and just having fun. It is fast, reliable and perfect-sized.
I was disappointed when I found that my laptop does not have bluetooth, it is very strange as now every computer has blutooth in-built. Besides it doesn't have the number pad which is quite inconvenient. One more issue it is that sometimes Enter button does not work well but it is a short-time problem. Anyway, I think it is a great laptop for work and travel at an affordable price.

I've owned multiple systems by Dell:

My first was a Dual Xeon Precision 670, which I bought used from eBay in 2008.
I put in an nVidia geForce 7950 GX2, a dual GPU video card.
That computer was awesome, big, heavy, noisy, would rip through any task, and use up 680 watts constantly. Was great for games too. Aside from high power consumption, it was great. I gave it to my dad, who runs it as home server, and loves it.
Then I had (and still have but don't use much) an XPS m1330 laptop, bought in 2009, it's still running fine, except I had to change the keyboard and the AC adapter under warranty (both failed within a year), but the customer service was great, so I am not holding any grudges. Please note they do service their XPS customers through a different department - so I can't comment about regular support.

I gotta say, Dell definitely made custom computers a perfection. Their site is well designed, and is easy to navigate. Customizing systems is fun and very informative. Lots of information per page, and clicking to get to information is minimized.

Their prices are very reasonable, and their promotions give insane discounts from time to time. As always you gotta do heavy performance to value research, but overall Dell is very very solid.

I experienced the biggest technology regret of my life with the Dell brand. My Dell G15 5530 (Service Tag: 8SLN9X3) model brand new computer with an invoice amount of 50,000 TL has been sitting somewhere for 2 months.

While I did not have the slightest heating problem even in the most intensive games with my original motherboard, the service took this motherboard and replaced it with a new one in its first intervention and that's when the problems started. The computer reaches 97 degrees even when it is idle on the desktop, let alone playing games.

When I reported the situation, the motherboard and fan were replaced a second time; however, the problem was not solved, in fact it got worse. I have been trying to solve this problem for two months and I am faced with the excuses offered by the Dell support team:
They said the temperature of 97 degrees idle is "normal".

In our last conversation, they said that they could install a "second-hand/refurbished part" under warranty and that I accepted this when I bought the product. Despite the fact that I bought a brand new product, they took my original part and replaced it with a defective, second-hand part, making my computer worse.
They tried to blame the RAMs I installed later. They continued with this excuse even though I proved that the problem persisted when I put the original RAMs back.
In short, Dell service took my good computer and made it chronically problematic and unusable with the interventions it made. I have not been able to use the computer I paid 50,000 TL for 2 months and the company is stalling me instead of finding a solution.
I do not want a repair anymore. I demand that Dell take back this defective product and finally solve my problem. I want either the product to be replaced with a new one that is brand new, faultless and problem-free or I want the entire money I paid to be refunded.

I ordered a Dell laptop on May 14, and it was misdelivered on May 22 — not even to the correct address. Dell admitted fault and promised a replacement, but instead of resolving the issue quickly, they gave me a new delivery date of June 24. That’s over a month after full payment — completely unacceptable.

What made this worse was the constant lies from Dell’s technical support. I called nearly every day, and every single time they told me the replacement was being expedited and would ship “tomorrow.” But that never happened. It's just a script they repeat to buy time while doing nothing.

Dell doesn't just fail to deliver products. They waste your time, ignore your frustration, and show zero accountability. If you want to be lied to, ignored, and left waiting for over a month for what you paid for in full, Dell is your guy.

Otherwise, save your sanity. Go to Best Buy and get an HP Victus or anything else — at least you’ll walk away with your product and your dignity.

Βought a Dell Latitude 9430 end 2023 about 2,500 euros, with 3 year NBD service.
From day one the laptop showed malfunctions (blue screens, losing bluetooth, audio and microphone issues). Dell insisted on formatting the system, which I did (to my own expense and burden). However, problems remained.

Within 18 months I had to:
-replace the motherboard
-replace the keyboard which started to peel of (like it is some sort of water painting)
-replace the screen when the camera didn’t work
-replace the screen 3 more times within 30 days, as all of them failed after first screen replacement

Dell’s customer service was just awful, as they:
-refused to replace the laptop after all these issues and 4 screen replacements
-refused to provide me temporarily with an external monitor until they fix the laptop (had to buy it on my own)
-delayed the replacement of the 4th screen for 12 days (I use the laptop for work purposes and I had to carry both laptop and external monitor all these days)
-admitted that they use refurbished items not only new ones (but when I asked, they stated they did not know if parts used for me were refurbished or new…)
-didn’t give an explanation why 4 screens failed (even though they as stated ‘do all thorough checks’) in 40 days

Bottom line: Dell used to be state-of-the-art service and quality, now their product quality is ridiculous and their customer service is awful.

My first order was wrong and I wanted it to be cancelled. However, since customer service read the email late, the order was sent. I thought I would return it so I ordered a new one. However, I could not return the old one. They asked for a 15% penalty for this. I bought a more expensive product instead, but they are asking for a restocking fee for the Referbush product. Moreover, it is not my fault and customer service does not answer my emails.
Order Date:
Nov 16, 2024
Dell Purchase ID:
[protected]
Order Number:
[protected]

During an internet discussion on Sunday 14th October 2024, I noticed my integrated webcam on my my new Dell computer was not working, I checked the camera system and it gave a message back that a switch or key was blocking my web cam from working, After a fruitless investigation by myself I reported this to your support service (Service request [protected]). I then embarked on a myriad of checking, including at one point allowing your service assistant to take over my system, This continued for 3 days, ending with me having to totally reinstall windows 11 onto my new Dell computer and still the problem existed and a further problem arose with my keyboard. In my last conversation with one of your assistants he mentioned a shutter on the camera. I was totally unaware there was a shutter on the camera lense (barely visible) when I operated it the camera worked. WHY, WHY, WHY, was it not Step 1 check the shutter was open suggested by your support assistant. 3 Days wasted and now keyboard problems. This is the first Dell I have had why should I bother in the future buying another one?

1 year warranty expired in early January 2024. In February, keyboard broke. Whole row containing X, S, W, 2, and probably F1. My aunts bought it for me along with a new mouse and they believed an extended warranty from Best Buy online. Upon arriving at said store for repair they found the warranty purchaed was instead for the mouse instead of computer. Prior to that 1 hour one way trip, over the phone, I was told there was an extended warranty on the laptop. They wanted $84 just to ship for repair. I use this laptop only for email, facebook and scolling. Really cant believe a $400 Dell laptop only works for 13 months. Very disappointed!

Sometime in April of 2023; I unfortunately decided to purchase a Dell PC. I believe it was an m15 R7 model. Within a month or so, the computer became defective. With that purchase, I also purchased the premium support extended warranty which is a load of crap because Dell refuses to offer any decent warranty on any of their systems and uses hard sell tactics that lack transparency and coerces a customer to purchase their overpriced premium support service. Many of the technicians are rude, condescending, lack transparency, and provide horrible customer service! This must be one of the worst companies I have EVER dealt with! Monkeys can do a better job than they can!

What company do you know that would send a customer 6, yes, 6 defective computers? Then, some SOB, named Rajish something or another had the audacity to accuse me of stealing one of their POS PC's that was supposed to have been returned to them. Now what am I going to do with a POS [censored] computer with a faulty bios/motherboard among other hardware/software issues?

There MUST be a reason WHY SO MANY of their customers are complaining about their horrific service from the BBB, complaints.com, and various other social media sites! So thousands of people can't be wrong! And, where is the wonderful Mr. Michael Dell, CEO, doing about all of this, ABSOLUTELY NOTHING! But he knows how to have his hand out for his fat paycheck he gets!

The current system I have now is: Alienware m16 R1; Service Tag: 1473MX3; Express Service Code: [protected]. I'm sure this will go to another "Rajish: who will be equally ignorant and vomit the same crap that they all do! The company is run by foreigners who have absolutely no idea of what the hell they are doing! Mr. Dell should be ashamed of himself letting all those Indians trash his company!

Lastly, I can 100% guarantee that this will NOT be successfully resolved! If not, then class action lawsuit! Karma is a [censored]!

this computer is just terrible. it does SO MANY weird buggy things on a daily basis.

my main problem is that AT LEAST 50% of the time when trying to attach an image or file to an email, when launching the file explorer to select the files I want to attach, it just freezes and won't load anything.

So, to be as specific as possible, I click on "attach files" (the little paperclip icon) in my draft email to attach a file, it launches the window for my file explorer so I can select my file, but the file explorer window just stays blank and won't do anything until I force quit it from task manager. no matter how long i let it "load" - I've let it sit like that for an hour and when I came back, it was still frozen/"loading"

doesn't matter which browser i'm using, it happens in all of them, doesnt matter how many times i relaunch the browser, clear cookies/cached date, or restart the computer.

(I would attach a screenshot, but the file explorer is not loading on this form either when i click "add photos/videos")

other issues...

i CONSTANTLY have to reset my settings in the file explorer (such as how to filter, what style of icons to use, etc)

I prefer to use Google Chrome as my browser, but no matter how many times I set my default search engine to Google, it ALWAYS defaults back to yahoo secure search.

when i first started using this computer, i used the keyboard it came with but eventually switched back to my old keyboard because it would CONSTANTLY toggle my CAPS LOCK back off after I had turned it ON on purpose.

Service Tag: 3SF8R73

SERVICE REQUEST

[protected]

Created:

Oct 10, 2023 (66 days ago)

I have been a loyal dell laptop owner since the mid 90's and my last purchase was for a Dell XPS 13 9310, top spec, purchased from Dell USA. I also purchased 4 years of Pro Support Plus with extended Battery cover. At the time of making the purchase, I informed the Dell team that I would be working in Cambodia and needed to check I would be covered. I was assured, in writing, that I would. I still have this written confirmation as evidence.

Back in October, I informed Dell Service support that my battery was dying fast and they agreed it needed replacing. However, it is now 15 December, and although being in correspondence for many hours and being informed by certain Dell team members that this would be resolved, I am now told that nothing can be done for me here in Cambodia, and they have closed the case. They told me to to contact someone here to get my own repairs done. I have tried that but receive no replies.

This is totally unacceptable. I paid a lot of money for the cover I was told would be honoured here. Dell Service is non-existent and they have taken my money for the extended warranty and obviously have no intention of honouring the contract - even though it is a simple request to a local dell supplier to replace my battery.

I need to escalate this to the highest corporate level and hopefully the Dell Executive team will see where their customer service is seriously lacking.

I am also minded to post this on all social media sites warning others of Dell not honouring contracts.

I would request the contact email to write my complaint to Dell Head Office and demand some service.

I am having an issue since Dell switched banks on placing orders online using my Dell Pay credit account, Comenity Bank has all my correct information, but when I place an order online I enter the required information and then it says that I will get a text message but I never get the text message and I keep getting the runaround back and forth from Dell to Comenity Bank because they each say the problem is at the other side but I know the problem is the connection between Dell and the Bank and this new bank is not working out properly and the customers have to suffer because of this, they need to switch back to the other bank where things worked in finishing an order. I am seriously pissed off already because this is ridiculous and the people you speak with are of no use because they can't see that there is an actual problem here and that it has to be sent to management for investigating the issue and it seems no one really cares.

I bought the latest Alien X14 about half a year ago, but now the paint is starting to peel off. I contacted customer service, but they told me it was natural wear and tear. Could it be that the paint peeling within half a year is already natural wear? I am disappointed with the quality of this product and hope that Dell will take responsibility for the product.

When considering a computer/laptop purchase, look at the many review sites, BBB, Google Reviews, Trust Pilot and consider what the previous customers of Dell have written. Dell has incredible awful reviews with specific warnings and there is a definite reason why. Dell is currently selling computers that are so overloaded with background processes, that before any programs are opened, the computers are already consuming 35% of the available memory. Simple Excel files overload the computers to the point of 100% capacity.

The fact that the products Dell are selling flat out do not work is just the tip of the ice burg. Prior to realizing the inadequacies of their products, I placed a $1,900 order on Sep 8 and I come from a 38 year background of using computers and technology. The ordering process, the setup process, the failed struggle to make the computer work process, the return process and the refund process, involving +25 customer service reps that not only did not speak enough English to be understood, was drowned in misinformation, inaccuracies, false information and downright lies.

My entire purchase was properly packaged and returned within the allowable return timeline, 3 weeks ago and Dell has to this day not refunded me the money. I have been promised a refund in writing, (please see attachment 1, received (4) days ago) I have been assured of a refund verbally. I have contacted Executive Management of Dell, I have begged, pleaded, and cried. Nothing. I have even reached out to the owner of Dell. No response.

Per Dell's escalation department, and after customer service reps have confirmed in writing that my returned purchase was received, (See attachment #2, received after the first promise of a refund within 2 business days) Dell needs more time to ensure my returned package was received. Attachment #3, yet more excuses as to why I have not received my refund. More than 3 full days have no passed since that communication. More than 16 days after I returned the dysfunctional computer, Dell has still not refunded me my money.

I will never in my life purchase another Dell product. Never!

Another service tag Service Tag 4SNR9H2

Service Request Number [protected]

Firstly my bank proved that Dell South Africa had received my money on the 15 th of September 2023, yet Dell South Africa refused to acknowledge receipt there of.

2. Secondly I could not get hold of South Africa via the phone notwithstanding many attempts. I was always put through to an oversees operator, who told me I had to get in touch with South Africa to verify my payment.

3. At first I was not updated on the fact that my parts were not available. But after several calls I eventually received an email informing me that the part will arrive almost a month after payment was made.

4. On my previous order the South Africa technician installed a battery notwithstanding that the mother board had died. Which is ridiculous as what can I do with a battery in a laptop that is not functioning.

5. Your service has been poor with the last two encounters I had with you and I shall rate you as a one on all the google ratings.

I have purchased a lapop in november. In december when I'm opened my laptop my laptop desktop screen side broked and damage automatically. When I'm told the all this problem to Dell shop owner he give me new one. This laptop working good but tommrow I'm open the laptop same situation happend with me My laptop was broked and damaged and not working how can I Trust on dell .

Please refund my money either give me other new module .

Please do the needfull

Dont ignore my request

Ticket number: [protected]

Express Service Code: [protected]

I have had Dell computers for the last 20 years or so and have never heard of this.

My laptop decided not to turn on one day. I called customer support and we went through a gauntlet of troubleshooting steps including removing the memory sticks. Nothing we did resolved the issue so the unit was sent in for warranty service (had the unit less than 1 year).

Now we get word that we have to pay (parts and labor) for new memory sticks when, clearly, that is not the issue. In fact, we were told that if the memory does not solve the issue, we will get a refund for the parts BUT NOT THE LABOR!

What happens if the memory is not the issue? we eat the labor? Tech support has already ruled out the memory so what gives?

What about the warranty? Well, we were told, the memory is a third party item not covered under warranty. That is nuts! Those parts are in your product so you warranty them as well, you don't make the customer pay for that.

Ergo, if you want to keep a long time customer, make this situation right.

I purchased the Netgear CM1200 modem March 16, 2023 and it has developed a power issue. It cycles itself 30 to 40 times a day. I contacted dell support and they told me I cannot return it and I cannot get a refund. They told me to contact Netgear. I did contact Netgear and they told me they won't help me because I did not buy it from them. It even states on the FAQ page that "only the original retailer can issue a refund." I am out $270.01, I have to buy a new modem and Dell does not care that they are going to lose a customer of 12 years that has spent thousands of dollars. Only a fool would lose thousands of dollars to save two hundred.

Dear Sir/Madam:

Sometime back in April of this year, I purchased a laptop from Dell which turned out to be defective. From April on to the present, I have received another 4 laptops (5 in all) which were ALL defective! In reference the latest laptop I have which is a m16-r1, is also defective be it by the hardware and/or software, in any case it's a moot point because the current system I have now is not working correctly. I have recently been contacted by Swami Kondepudi, with Dell Technologies -Advanced Resolution Services who informed me that and I quote, "Further to our conversation today, upon reviewing your journey with Dell and validating the replacement’s history,  we see one of the replacement units show as unreturned.

---> Meantime, kindly be informed, the warranty has been temporarily suspended and regret to inform you that there would not be any support for any technical issues until the unit(Service Tag: 9PB2YM3) is returned to Dell.

All that you need to do is look up an Alienware laptop that has been sent back to Dell twice in the last 3 months. Also, there was a tech sent to our house to replace the system board.

That was in between the two trips to the "depot".

Charging issues, video issues that were all intermittent, kept recurring. Just received this 4 days ago and will have to see if they recur again.

Very frustrating to have to do without this laptop for so long.

I was a contractor that worked locally for Dell in 2015. At that time I received multiple Dell certifications and was responsible for repairing laptops and desktops. Until purchasing this laptop, I was completely a Dell fan. I will no longer recommend Dell to anyone that I know.

I called dell tech support to ask for fixing my (Dell inspiron 15 5567 with Intel i7 MS window 10) stopped working because it needs new battery. I paid them $39 on 06/05/2023 to send me a box to ship my Dell computer in it after they received it they quoted the repair that it need new battery and also new mother board ! Plus Labor and Tax! It was a great amount of money but because I need my computer. I paid $306.99 on 06/12/2023 . While the repair period, an Indian girl called me and she told that the dvd and the camera is defective and she ask me to give another quote to fix them. I refused strongly. I told her I do not have any issue with them. Some tech told me it is okay and ignore that call.

After dell tech support finished the repair, they called me to tell me that they shipped it to my house address. I received my computer after repair on 07/ 09 /2023 . I tried it . It worked for fifteen minutes but I noticed the computer started to overheat ,it become like an iron. It hurt my lap. I called dell tech support told them about this over heat coming from the computer, I afraid to blow up and my house get fire! Even the plastic cover of the LCD monitor started to melted and wave and.

Dell tech support told they will send a FedEx box to ship the overheated computer to them again to fix their mistake.

They received it but From that time they started to play ugly game .they promised to repair, then the parts out of stock .Finally they said the computer is damaged from inside because of the heat!

I told them this is your fault , you put a wrong parts caused this damage. Asked them to compensate me for a computer instead, I lost my data and my time.

Today 07/19/2023 They FedEx the computer unrepaired and refund me the repair value only and even not the shipping money. The computer is totally dead now ,what they want me to do with it to put it in the trash can. Simply like that

When I purchased my computer from Dell I also purchased an extended warranty. I have been having difficulties with start up being very slow. I enlisted technical support and they walked me through steps to aleviate the problem. However, the computer is still slow starting up. I requested remote access and have been stalled. Whoever I am speaking with on Support Assist is not allowing a remote access session. So I am stumped as to what to do about this. Please respond to my concerns. Thanks