CB Computer Hardware Dell Dell latitude 9430

Dell review: Dell latitude 9430

infostream of US

May 26, 2025 7:54 am EDT

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Βought a Dell Latitude 9430 end 2023 about 2,500 euros, with 3 year NBD service.
From day one the laptop showed malfunctions (blue screens, losing bluetooth, audio and microphone issues). Dell insisted on formatting the system, which I did (to my own expense and burden). However, problems remained.

Within 18 months I had to:
-replace the motherboard
-replace the keyboard which started to peel of (like it is some sort of water painting)
-replace the screen when the camera didn’t work
-replace the screen 3 more times within 30 days, as all of them failed after first screen replacement

Dell’s customer service was just awful, as they:
-refused to replace the laptop after all these issues and 4 screen replacements
-refused to provide me temporarily with an external monitor until they fix the laptop (had to buy it on my own)
-delayed the replacement of the 4th screen for 12 days (I use the laptop for work purposes and I had to carry both laptop and external monitor all these days)
-admitted that they use refurbished items not only new ones (but when I asked, they stated they did not know if parts used for me were refurbished or new…)
-didn’t give an explanation why 4 screens failed (even though they as stated ‘do all thorough checks’) in 40 days

Bottom line: Dell used to be state-of-the-art service and quality, now their product quality is ridiculous and their customer service is awful.

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