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2.2 573 Reviews

Dell Complaints Summary

156 Resolved
409 Unresolved
Our verdict: When using services from Dell with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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3:34 pm EDT
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Dell dell technical support

I have a Dell 2-in-1 Inspiron (model I7353) laptop that I bought in February, 2016. In January, 2017, I began experiencing display screen problems. When I called Dell technical support line they concluded that the problem was caused by a bios update that Dell pushed weeks earlier. The problem was resolved by technical support but it took quite some time.
In July/August of 2017, I began experiencing keyboard problems. Again, I called Dell support and discovered the problem was caused by a driver update that Dell had pushed earlier. I was on the phone with the technician for nearly 90 minutes while he looked up records, talked me through a 5 minute diagnostic, assured me Dell could resolve the problem and talked to a “higher authority” (at least 30 minutes of the call). The phone was dead most of the time I waited for him to do something. Finally, he informed me that I would have to wait for a call back from the “higher authority” but implied the issue would be resolved. The laptop is no longer under warranty but, as the problem was caused by the Dell update, I assumed Dell would fix it gratis. I then received the call back from the “higher authority”, her name is Harpreet (ID 235689), who insisted that I pay $239 + tax to extend the warranty for a year before they would make the repair. I explained my position and, of course, refused to pay.
In summary, I have had two issues with this laptop in 18 months, both caused by updates that Dell pushed. The first was resolved as the laptop was under warranty. The second was not. If Dell updates cause problems my contention is that Dell should make the repairs gratis. Otherwise, Dell’s demand for money is just another form of extortion.

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12:06 pm EDT
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Dell laptop

I purchased a Dell laptop and less than 9 days later the laptop crashed. I was not able to reset the device. I called tech support and was advised " you did something to the computer that's why is malfunctioning." I advised the associate I barely used it. He then begin to tell me how much money I will need to pay to repair it. I advised him I will just return it because I am less than 14 days of having the laptop. He responded " let's see how good that will work for you." He was so rude and condescending, I hung up! I returned the Dell and brought a HP.. the service is night and day!

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7:26 pm EDT
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Dell envy laptop service tag 1s61zb2

Please let everyone know that Dell is not customer service friendly. I bought my son a Dell laptop because I was told they had good service. The hard drive went bad under the warranty period & they replaced it. I have had it back for exactly 1 week & the hard drive is not being detected so the laptop will not boot. Dell is now telling me that as the warranty is expired (by about a week) that I would have to pay to have it fixed. It doesn't matter that the part they just replaced is bad in a only one week, I will still have to pay to have it replaced... again!
I thought that Dell was a reputable company, but they won't stand by their work. A repair at Dell should last more than 1 week! I work in customer service & if a part is faulty, it gets taken care of. Especially within only 7 days. Apparently their corporate policy is just to push product out & not take care of their customer. I also have a HP & I can tell you that they have stood by their product! I will not be purchasing a Dell product again!

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6:03 am EDT

Dell dell km636 keyboard/mouse combo

We usually rate Dell products and service very highly as we are happy with your notebooks, monitors, and servers. However we have not been satisfied with your KM636 Keyboard/mouse combo set. We have on 2 separate occasions purchased two batches of 10 sets and most of them have been returned to us with reason: faulty keyboard where especially the 'e' key does not work. This is quite a disappointment as we too were even very happy with the KM632 model. Seems there is only a severe problem with the spec of the KM636.

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3:17 pm EDT
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Dell defective laptop, worst customer service

On 7/11/17 I bought a Dell laptop windows 10. I plugged it in and it began to upload, however, it stopped working within minutes and the mouse would not work. I called the "technicians" in the Philippines and spend 1.75 hrs. trying to understand what they said in their horrible English. They told me to do this and that and I replied over 20 times that the laptop was dead and couldn't do anything, their replies were: mmm... I see... aha... push the "out" key and I asked them where was that key and again I got the: mmm... aha... I see... The next day I went to the store where I bought it. A real "technician" checked out the laptop and told me that they have several complaints on this issue and I was given a refund on the spot. Bring our jobs back to the U.S.A.!

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2:30 pm EDT

Dell product code for office - dell laptop

June 3: Sent the following via Dell Support Online.
Office wants a Product Code, and there's nothing in the pitiful amount of paper that came with my laptop. Can you please look up the Product Code and send it to me via email? I really don't like Windows 10 much at all. Like the old interface much better than all those menus. But am stuck with having to use a new system, along with others who share my "pain". The laptop is very nice, as were other Dell computers that I've owned. And I thank you for being one of the best makers. But I wish that there were more paper with instructions packed with these new pc's. Are there other product codes that I may need? Thank you!

June 5: Reply from Ubaid Khan
Thank you for contacting Dell Online Customer care.
We have received your email with reference to the technical issue that you are facing with your Dell computer.
We request you to contact our Technical Support Department at [protected]. (For 24/7 Support) who specialize in resolving such issues.
You may Email them at: http://www.dell.com/support/incidents/Email/Emailtagentry (Mon-Fri, 9am to 6pm CST) Or
You may also chat live with a Tech Support representative by clicking on the following link:
http://www.dell.com/support/incidents/Chat/Chattagentry (Mon-Fri, 10am to 10pm CST)
Thank you for choosing Dell. We appreciate your business.

June 5: Called Support. I don't make telephone calls to get support. Here's why:
Called technical support after trying to do Dell's online "live chat", which kept opening new web pages and none were to chat.
Waited at least 15 minutes for a live person, after trying to tell the damned robo woman what my problem was. Finally said [loudly] "I want real person!" - robo said she was transferring me. Waited over 15 minutes for someone to answer, with a voice telling me what wonderful things I can do on Dell's website.
Finally got India and that kid finally said that I needed to talk with customer care (who are the ones that replied to my email). This took nearly 1/2 hour to get a real person. He said that the paperwork came with the laptop, even tho I told him in my firm tone that there was no paper with a product key in the box the laptop came in. He started arguing with me that I couldn't use Office if it hadn't been registered. I got so tired of his arguing with me. Support peeps are not supposed to argue: "the customer is always right" rule. But apparently he never heard of that over in India. And probably isn't paid enough to listen well. Finally gave up and said I was hanging up.
That's why I don't do phone calls! I've been on the phone for over an hour and nothing is resolved.

June 5: Sent the following to Ubaid after my call to Support.
I'd looked at everything that came in the box for a sticker with a Product Key. Just one found underneath laptop for the Intel Processor. Nothing else!
I called technical support and they transferred me to customer support and that person couldn't or wouldn't help me in this matter. He said that the product key was included with the laptop packaging. It was not, and I told him this but he didn't believe me and argued with me. How could he know it was in with the laptop? I was the person who received the box, not him. I'm very upset and tired of this. I would like someone to find out what my Office product key or code is and send that to me via email. If they cannot figure it out, then I guess they will have to send me a "new in box with all the paperwork included" version of Office.
Here is the information you will need to pass along to a Supervisor:
Order Date: 08/07/2016
Dell Purchase ID: 20056118xxxx
Order Number : 142215xxx

June 5: Received a phone call from a different tech: Neha Bhandari
I gave her the whole story, and she told me that she'd asked the software people to put a file into "My Locker" and gave me instructions how to get into that website. She then sent
the following email...
Dear KIRSTEN,
Thank you for choosing to buy from us! This is your order confirmation containing details and an estimated delivery date for what you've ordered. Once we've shipped your order, we'll send you another e-mail with updated delivery details. If you have ordered several items, they may ship separately and on different dates. To check the status of your order, click here.
Regards,
NEHA BHANDARI

June 7: Received the following from Dell
Thank you for your purchase.
We are happy to inform you that your product is available in your Dell Digital Locker.
Order Information
Delivery Date:06-Jun-2017
Dell Order Number:225358xxx
Customer Number:8702xxxx
Order Details:
Item Description Primary ID
Download - Microsoft Office Home and Student 2016
How to access your Dell Digital Locker:
1. Go to your Dell Digital Locker. Click on the My Account sign-in button.
2. Sign in to your Dell My Account using the email address used at the time of purchase or the one used to assign you your software licences. For questions about creating or updating a My Account login, please see the My Account FAQs.
3. If you are having trouble finding your order or logging in to the Locker, Contact us.

June 7 at 2:53 AM: Received the following email
Your order has shipped!
Once signed in to your locker, you will see your digital purchases displayed.
Note: If you’ve ordered several items, they may ship separately and on different dates. This provides you with faster delivery, at no additional cost.
Your invoice will be available online within 48 hours after your order has shipped.
Regards,
NEHA BHANDARI

June 7 Sent the following to Neha:
Didn’t work. Nothing is in the locker at all, not anything. Maybe I’ll try again tomorrow. But thanks for trying so far!
Kirsten
Neha replied that I should try again, which I did - numerous times - with the same results. Nothing there.

June 9 Sent the following to Neha after logging into My Locker & finding nothing in any of the categories:
Dear Neha,
The download was not in my Locker. I've tried more than once and it's just not there. Can you see that it's not in my locker, too? Can it be resent? Was it ever really put in my locker?
I'm getting so discouraged with all of this. Don't know what to do anymore.
Thanks for your help!
Kirsten

June 12 Received the following from Neha:
Dear Kristen,
Thank you for the reply, and updating me, I am really sorry for the inconvenience caused to you, I have sent an email to software team about the issue and once they will reply back to me, I will update you the same.
I will keep personal follow up, until all your issues have been resolved, if you have any questions get back to me on same email, I will be more than happy to help you .
Your satisfaction is very important to us.
Thank you for choosing Dell. We appreciate your business with us.
Respectfully,
Neha Bhandari

Later June 12 Received another email (from Software Support) saying that my product was now in my Locker. With the same
instructions as the first on getting into my Locker.

June 22 Sent the following to Neha:
Dear Neha,
I'm getting tired of waiting for something to appear in My Locker. Isn't there a manager who will contact the department that
transfers these files into people's Lockers? Why should it be taking so long to get just one small thing done?
If there were a telephone number for the Dell headquarters, I'd call them, but I figure that they'd just give me the runaround.
Am getting depressed, too.
Kirsten

June 26 Received the following from Neha:
Dear Kristen,
Thank you for the reply, and I am really sorry for the inconvenience caused to you, I would like o inform you that, please
follow below steps to find software in locker .
Please follow the below steps once the locker is accessed successfully.
Locate the order number "225358xxx" on keyword search field .
Click the order number "225358xxx"
Once we click on the order number customer will be redirected to a page where he can find the product details and "Get key tab" .
Please click on the "Get Key" tab to get the licence key.
I will keep personal follow up, until all your issues have been resolved, if you have any questions get back to me on same
email, I will be more than happy to help you

June 27 Sent the following to Neha:
I'm so sorry, Neha but there's nothing in My Locker. I tried everything, and there is still nothing in my locker. And when I entered the order number, nothing appeared and I wasn't redirected to any other page. The locker has a "Product Details" but nothing I do works.
I think we need to escalate this higher than whoever you'd contacted.
If the laptop had a dvd drive, I'd ask to have someone send me the DVD set and that would resolve this issue.
Please ask someone in a higher position than the person you'd escalated our problem. There should be someone here in the USA that could resolve the issue if your people cannot do it.
This is taking much too long, and I just can't understand why nothing is happening except that you & I keep emailing each other.
Kirsten

June 27 Neha's Reply: Notice she's finally spelled my name correctly.
Dear Kirsten,
Thank you for the reply, and updating me, that you are unable to view the details, in this I would request to our tech support team at [protected], they can help you and at the same time, I have escalate the issue to my manger and he will get back to you in 24 business hours .
I will keep personal follow up, until all your issues have been resolved, if you have any questions get back to me on same email, I will be more than happy to help you .
Respectfully,
Neha Bhandari
Minutes later, my reply to the above was sent:
I've called tech support, and they transfer me to customer service! Have been there, done that more than once, also.
Kirsten

June 26 Neha's Reply:
Stated that she "needed screen shots so that I can escalate to my manger and to software team as well"

Minutes Later: I sent a few screenshots to Neha.

June 30 Neha's Reply:
Dear Kirsten,
Thank you for the reply, and updating me, with the screen shots, I have escalated the issue to software team and once they will reply to me, I will update you the same.

July 10 Received a "How Was Your Email With Neha?" from Dell's Stellaconnect.
I've not done anything with that. And Neha hasn't sent anything since she received the screenshots.

Read full review of Dell
Update by Kirsten Stibolt
Aug 06, 2017 5:57 pm EDT

Have heard from nobody about this complaint. Tech support keeps saying that they're working on it, but nothing new ever happens, and My Locker is still as empty as it was when Neha had me look at it. I am so frustrated! And very disappointed with Dell. I'm sure that the Product Key could be sent to me via email, and this would be finished. Neha could help other people with issues.
Kirsten

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5:06 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Dell product key problem not being resolved

June 3: Sent the following via Dell Support Online.
Office wants a Product Code, and there's nothing in the pitiful amount of paper that came with my laptop. Can you please look up the Product Code and send it to me via email? I really don't like Windows 10 much at all. Like the old interface much better than all those menus. But am stuck with having to use a new system, along with others who share my "pain". The laptop is very nice, as were other Dell computers that I've owned. And I thank you for being one of the best makers. But I wish that there were more paper with instructions packed with these new pc's. Are there other product codes that I may need? Thank you!

June 5: Reply from Ubaid Khan
Thank you for contacting Dell Online Customer care.
We have received your email with reference to the technical issue that you are facing with your Dell computer.
We request you to contact our Technical Support Department at [protected]. (For 24/7 Support) who specialize in resolving such issues.
You may Email them at: http://www.dell.com/support/incidents/Email/Emailtagentry (Mon-Fri, 9am to 6pm CST) Or
You may also chat live with a Tech Support representative by clicking on the following link:
http://www.dell.com/support/incidents/Chat/Chattagentry (Mon-Fri, 10am to 10pm CST)
Thank you for choosing Dell. We appreciate your business.

June 5: Called Support. I don't make telephone calls to get support. Here's why:
Called technical support after trying to do Dell's online "live chat", which kept opening new web pages and none were to chat.
Waited at least 15 minutes for a live person, after trying to tell the damned robo woman what my problem was. Finally said [loudly] "I want real person!" - robo said she was transferring me. Waited over 15 minutes for someone to answer, with a voice telling me what wonderful things I can do on Dell's website.
Finally got India and that kid finally said that I needed to talk with customer care (who are the ones that replied to my email). This took nearly 1/2 hour to get a real person. He said that the paperwork came with the laptop, even tho I told him in my firm tone that there was no paper with a product key in the box the laptop came in. He started arguing with me that I couldn't use Office if it hadn't been registered. I got so tired of his arguing with me. Support peeps are not supposed to argue: "the customer is always right" rule. But apparently he never heard of that over in India. And probably isn't paid enough to listen well. Finally gave up and said I was hanging up.
That's why I don't do phone calls! I've been on the phone for over an hour and nothing is resolved.

June 5: Sent the following to Ubaid after my call to Support.
I'd looked at everything that came in the box for a sticker with a Product Key. Just one found underneath laptop for the Intel Processor. Nothing else!
I called technical support and they transferred me to customer support and that person couldn't or wouldn't help me in this matter. He said that the product key was included with the laptop packaging. It was not, and I told him this but he didn't believe me and argued with me. How could he know it was in with the laptop? I was the person who received the box, not him. I'm very upset and tired of this. I would like someone to find out what my Office product key or code is and send that to me via email. If they cannot figure it out, then I guess they will have to send me a "new in box with all the paperwork included" version of Office.
Here is the information you will need to pass along to a Supervisor:
Order Date: 08/07/2016
Dell Purchase ID: 20056118xxxx
Order Number : 142215xxx

June 5: Received a phone call from a different tech: Neha Bhandari
I gave her the whole story, and she told me that she'd asked the software people to put a file into "My Locker" and gave me instructions how to get into that website. She then sent
the following email...
Dear KIRSTEN,
Thank you for choosing to buy from us! This is your order confirmation containing details and an estimated delivery date for what you've ordered. Once we've shipped your order, we'll send you another e-mail with updated delivery details. If you have ordered several items, they may ship separately and on different dates. To check the status of your order, click here.
Regards,
NEHA BHANDARI

June 7: Received the following from Dell
Thank you for your purchase.
We are happy to inform you that your product is available in your Dell Digital Locker.
Order Information
Delivery Date:06-Jun-2017
Dell Order Number:225358xxx
Customer Number:8702xxxx
Order Details:
Item Description Primary ID
Download - Microsoft Office Home and Student 2016
How to access your Dell Digital Locker:
1. Go to your Dell Digital Locker. Click on the My Account sign-in button.
2. Sign in to your Dell My Account using the email address used at the time of purchase or the one used to assign you your software licences. For questions about creating or updating a My Account login, please see the My Account FAQs.
3. If you are having trouble finding your order or logging in to the Locker, Contact us.

June 7 at 2:53 AM: Received the following email
Your order has shipped!
Once signed in to your locker, you will see your digital purchases displayed.
Note: If you’ve ordered several items, they may ship separately and on different dates. This provides you with faster delivery, at no additional cost.
Your invoice will be available online within 48 hours after your order has shipped.
Regards,
NEHA BHANDARI

June 7 Sent the following to Neha:
Didn’t work. Nothing is in the locker at all, not anything. Maybe I’ll try again tomorrow. But thanks for trying so far!
Kirsten
Neha replied that I should try again, which I did - numerous times - with the same results. Nothing there.

June 9 Sent the following to Neha after logging into My Locker & finding nothing in any of the categories:
Dear Neha,
The download was not in my Locker. I've tried more than once and it's just not there. Can you see that it's not in my locker, too? Can it be resent? Was it ever really put in my locker?
I'm getting so discouraged with all of this. Don't know what to do anymore.
Thanks for your help!
Kirsten

June 12 Received the following from Neha:
Dear Kristen,
Thank you for the reply, and updating me, I am really sorry for the inconvenience caused to you, I have sent an email to software team about the issue and once they will reply back to me, I will update you the same.
I will keep personal follow up, until all your issues have been resolved, if you have any questions get back to me on same email, I will be more than happy to help you .
Your satisfaction is very important to us.
Thank you for choosing Dell. We appreciate your business with us.
Respectfully,
Neha Bhandari

Later June 12 Received another email (from Software Support) saying that my product was now in my Locker. With the same
instructions as the first on getting into my Locker.

June 22 Sent the following to Neha:
Dear Neha,
I'm getting tired of waiting for something to appear in My Locker. Isn't there a manager who will contact the department that
transfers these files into people's Lockers? Why should it be taking so long to get just one small thing done?
If there were a telephone number for the Dell headquarters, I'd call them, but I figure that they'd just give me the runaround.
Am getting depressed, too.
Kirsten

June 26 Received the following from Neha:
Dear Kristen,
Thank you for the reply, and I am really sorry for the inconvenience caused to you, I would like o inform you that, please
follow below steps to find software in locker .
Please follow the below steps once the locker is accessed successfully.
Locate the order number "225358xxx" on keyword search field .
Click the order number "225358xxx"
Once we click on the order number customer will be redirected to a page where he can find the product details and "Get key tab" .
Please click on the "Get Key" tab to get the licence key.
I will keep personal follow up, until all your issues have been resolved, if you have any questions get back to me on same
email, I will be more than happy to help you

June 27 Sent the following to Neha:
I'm so sorry, Neha but there's nothing in My Locker. I tried everything, and there is still nothing in my locker. And when I entered the order number, nothing appeared and I wasn't redirected to any other page. The locker has a "Product Details" but nothing I do works.
I think we need to escalate this higher than whoever you'd contacted.
If the laptop had a dvd drive, I'd ask to have someone send me the DVD set and that would resolve this issue.
Please ask someone in a higher position than the person you'd escalated our problem. There should be someone here in the USA that could resolve the issue if your people cannot do it.
This is taking much too long, and I just can't understand why nothing is happening except that you & I keep emailing each other.
Kirsten

June 27 Neha's Reply: Notice she's finally spelled my name correctly.
Dear Kirsten,
Thank you for the reply, and updating me, that you are unable to view the details, in this I would request to our tech support team at [protected], they can help you and at the same time, I have escalate the issue to my manger and he will get back to you in 24 business hours .
I will keep personal follow up, until all your issues have been resolved, if you have any questions get back to me on same email, I will be more than happy to help you .
Respectfully,
Neha Bhandari
Minutes later, my reply to the above was sent:
I've called tech support, and they transfer me to customer service! Have been there, done that more than once, also.
Kirsten

June 26 Neha's Reply:
Stated that she "needed screen shots so that I can escalate to my manger and to software team as well"

Minutes Later: I sent a few screenshots to Neha.

June 30 Neha's Reply:
Dear Kirsten,
Thank you for the reply, and updating me, with the screen shots, I have escalated the issue to software team and once they will reply to me, I will update you the same.

July 10 Received a "How Was Your Email With Neha?" from Dell's Stellaconnect.
I've not done anything with that. And Neha hasn't sent anything since she received the screenshots.

Read full review of Dell
Resolved

Nobody has contacted me about this complaint, which was posted on July 14th. Nothing from Neha either. When does something get resolved, and why is this taking so long? Am thinking of posting this somewhere else if it is not resolved by Friday. Thought that Dell cared about their customers, and this certainly doesn't make a person want to buy anything else from Dell - ever! Kirsten

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8:43 am EDT
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Dell dell vostro 15 5000

I felt so dissapointed on this product and also on DELL company, I have just bought my laptop for not enough 2 week but my laptop was already broke down for 3 times... The first time is motherboard problem, after settled it for not enough one day I realized that I can't even connect to the Wi-Fi and also Bluetooth because they never install the driver after they changed the motherboard...this time is the Third time for the same issue... I can't start my laptop even I have tried all the methods that DELL told me but it is useless for my laptop. I really don't have the patient to call the technician again to repair it. Please reply my complain immediately. LOOK FORWARD FOR YOUR IMMEDIATE REPLY

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Immaflamingo
Toronto, CA
Jul 16, 2017 10:27 am EDT

Never a Dell again.

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5:01 am EDT
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Dell laptop lid split apart on opening

My Dell laptop was bought a year previously and did good service but one morning on opening it normally from the centre there was a splitting noise. The right hand plastic hinge severed and the computer lid split into two showing all the works. I am a ninety year old woman who looks after her laptop. It was never taken out of the house, has never been in the sun (to cause the hinge to perish) and has never been dropped or maltreated in any way. I feel that Dell should be aware of this problem which makes the machine unusable. I had to purchase another computer which was NOT a DELL

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5:53 pm EDT
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Dell dell xps 8910

Bought computer in March 2017. Worked fine until 6/2/2017, at which point a blue screen with a serious error message displayed. I scanned the QR code on that message and was taken to a Dell page that said it "a memory error was detected; a new part will be shipped to you."

That part never arrived. I called on 6/7 and discovered that the dispatch had never taken place. I spent 90 minutes on the phone, pleaded with them to send it overnight since I paid for "next day, onsite service, " and was told that was impossible, that they would ship to me for self-install in 2 days. I asked them to send all new memory (i had 24GB - 2 8GB and 2 4GB), but they would only send one of each, telling me that I'd have to experiment to find the defective ones. I stated that I wasn't willing to do that kind of experimentation and would need a technician.

The next morning (6/8) a Worldwide Tech services technician called to say he had the part and scheduled to install later that day. He arrived, seemed extremely competent, was friendly and professional, but the memory problem did not resolve. He ordered a motherboard.

Yesterday, 6/12, I was scheduled for motherboard install, but a late call told me that the tech was called away on an emergency service call, and would come today. He came this morning, installed the new motherboard, and again the computer would not boot. He explored various diagnostics, conferred with Dell, and advised me that it could be the SSD drive, even though the diagnostics were still reporting memory errors.

I was told to call Dell again to get a new SSD. After being on hold for 30 minutes, I had to join a meeting at work. If my PC does get fixed, I'll have to reinstall all my software, and will need to call various companies to have my license transferred, since I will not be able to deregister on my now dead 3 month old computer.

At this point, I would prefer to simply return the computer, get my money back, and buy a different brand. Short of that, I believe that Dell should send me a new computer. This is a lemon, I've already spent 6-8 hours of my time trying to resolve a hardware issue not of my own making, and will undoubtedly spend that much time again before it possibly gets resolved.

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4:30 pm EDT

Dell ultrasharp u2515hx

Two problems: I ordered the above (ST# 2H3KHD2) and it (1) arrived without a DP cable; (2) I checked the back of my admittedly older XPS 8100 and found no female plug-in for a DP cable. Thus began my 8 conversations asking for a compatible cable with Dell "Support" in India (I believe, as they all had heavy accents) during which I was disconnected twice, hung up on once, and did not have my questions addressed but once and even then I had to insist on an answer to the question "Is my monitor compatible with my XPS? All anyone wanted to do was give me the next person's telephone number. I won't waste any more of your or my time as I am certain this is a common experience. I must think twice before ordering anything from Dell in the future.

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12:52 pm EDT

Dell did not contain promised/paid for software

I purchase a dell inspiron on may 2, 2017. dell purchase id [protected]
Through sales representative marco angelo d quintana [protected]. I was quoted $919.53 for the laptop which would include microsoft student. the sole purpose of this purchase was for schoolwork.

I receive my laptop and lo and behold it does not contain any software in which I paid for. what purpose does a laptop with no word processor serve for a college student that needs to type assignments? should I just sit and stare at the beautiful computer? yeah, that will certainly help me get a passing grade.

I call up dell and get transferred to a representative. she asks me to send her the chat log where the represented stated he would include the microsoft student and office software. I provide it to her and she agrees that I was indeed promised this software. she tells me dell would be sending me a coupon within 2 days covering the cost of the software.

3 days pass and I receive nothing. I speak to another representative to assures me I would get it in a day.

I receive the coupon and it is faulty and does not work. I call dell again and get passed around like a hot potato. most of the lovely indian representatives were pleasant. I did, however, receive one rude, arrogant _.

I hang up on him and call back and speak with another representative who tells me there is nothing she can do and they need to assign me a case manager.

I am not over 1 week with a useless computer and precious time without being able to complete an assignment. I should not have to pay for software which I already paid for!

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10:50 pm EDT

Dell dell inspiron 15 7000 series laptop

I purchased this laptop from Best Buy on 11-3-15, now they are saying it needs a new battery and they will not replace, to take it elsewhere. This is a home laptop, NOT used for business, personal use only. Why isn't this covered? I also purchased the Geek Support when purchased laptop, No more than this computer is used battery should not need to be replaced. Cell [protected] Home [protected] e-mail: [protected]@centurytel.net

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8:05 am EDT

Dell bad tech support, wanted to charge me while under warranty

I just bought this XPS 8910 computer and it is still under manufacturer's warranty. I recently called your tech support office after one of my 10 USB ports stopped recognizing my off brand mouse and keyboard. I explained that after uninstalling Norton and rebooting, the CPU stopped recognizing my devices plugged into that 1 port on the rear. The 1st tech person hung up on me after about 30 minutes abruptly. The second wasted 45 minutes of my time, then told me this was a software issue and wanted to transfer me to an agent that would charge me money to fix the issue. I then told the agent no and hung up on him. I then took matters into my own hands, went to the Dell.com/support site, did a full scan for problems, and it detected an issue with "USB Controllers-AS Media USB 3.1 Extension Host Controller 1.1 error WPE01-E92." I then went into device manager, right clicked on that host controller and updated the driver (it fixed the problem and all the devices now work). Your tech agents should have known how to do this instead of wasting over an hour of my time and then wanting to charge me. This was not a software problem, it was a driver problem where somehow the driver got uninstalled or corrupted. You need to test your employees for their knowledge of such a simple fix. Needless to say, I don't have much faith in your support team any longer.

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1:24 am EDT

Dell inspiron n5010

I went to the dell service centre @ Bhilai India. The service they provided me was the worst ever. The service (Front desk personnel) kept telling me lies and told ME to download stuff because they had to close their store. He blamed the problems they were facing on me telling me petty things like your email address is faulty. You must have 'Shook or thrown your laptop' that it's not working. They placed a faulty hard drive first and the second time when I asked for a warranty card. He denied it. He was rude and arrogant and made misleading claims. I called him to ask if I could come pick it up and he said yes and after that I had to wait two hours there. And even then he was refusing to fix the problem and when I yelled and told him that I will write a review it was only then that he did the work in 5 mins. I wasted five hours in that store and he has no regrets. He kept being rude and put the blame on me. He still has t provided me the warranty card. And the bill he gave me doesn't carry any details whatsoever. Kindly help

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4:47 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dell false delivery information

Ordered a laptop, wireless mouse and MS office subscription on March 14, 2017. Dell indicated delivery date as March 17- 21, 2017. Mouse and software arrived on-time.
However, laptop will not be delivered until March 27 or 28. This delivery information finally available on March 23, after several unsuccessful attempts from March 21-23 to determine status of laptop Order No. [protected].
Although request made to ship urgently, laptop is still being sent with normal 3 business day delivery time. Agent offered a discount for the late shipment and inconvenience.
Have been a Dell purchaser for many years. Very disappointed with service level on this occasion.

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8:39 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dell dell desktop

3/15/17 — so you have been hacked and the hacker got my phone numbers (Name, cell and land line). I told him to stop calling on the first call today but then he began making calls every 15 minutes. Dell's name and 1-800 number are being used for these harassment calls [protected]). I would like to have an explanation from a corporate officer in round rock. How did this hacker get my personal information? Please pass this along to michael dell, ceo. I ask that you not pass this complaint off to your outsource agents in india or the philippines - I have already talked to them.

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11:41 am EST

Dell dell inspiron warranty

I had my dell inspiron repaired last year. Your service request
Sr#: [protected] I was very happy with the service and the price. However I have started receiving, relentless, harassing calls from an off shore location to buy a warranty. I have told them I am on a do not call list. I told them I was not interested. I told them not to call back. This started in january 2017 and I am receiving multiple calls several times a day. Twenty minutes apart. I have blocked some of the numbers for example I had 16 blocked calls on 1/17/17 from 10:03 am through 6:52pm. I am reporting violation to the do not call list as well as the indiana attorney general office as harassment. Please remove [protected] from your robo call list asap. I also reported it to your manager in technical support anita nathawat: and asked her to forward to the department who would be able to stop the calls. No response.
Thank you
Dawna conner-burrin

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3:39 am EST

Dell delivery problems

It is now February 18 2017; I ordered a laptop on February 11th with (paid)expedited delivery for February 15th. I just had 50 minutes last evening with three people - Dell customer service, Dell verification department and then the Dell order amendment team. I ordered through UOP because I work for them as faculty. My boyfriend paid for my laptop and software with his card as a Valentine's gift. We both live in the USA, I have for 40 years and Paul since birth. We are both USA citizens. They are holding our product in the Dell export department for validation that we are not going to sell my laptop overseas. I need it for work here, in the USA. Why would I sell overseas? What stopped the order? They do not know and neither do I. We both have the same address in Arizona. I could not be transferred to this department. Dell amendment department told me they don't have the phone number of their Export department; nor could they copy me on their email to them. The department would have to call me. Needless to say, 9 hours later and no call. In fact, there was never an email or call with the courtesy to say why my order was on hold in the first place. Very disappointed. Happy Valentine's day to me!

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Update by LesleyK
Feb 18, 2017 3:41 am EST

This update is to advise this is a complaint about Dell not UOP

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3:26 pm EST

Dell xps laptop computer

I bought a Dell XPS laptop computer back in November. I received this computer in just before Thanksgiving and it was broken. I spoke with a Dell computer support and they could not fix the problem with the Wifi connection and ordered me a replacement computer. The replacement computer had the same issue so I contacted Dell back and told them I am returning both computer and accessories back to Dell and do not wish to purchase a different computer. Both computers/accessories were returned late December. To this day they keep calling and sending me a bill for a computer I do not have. I spoke with three different customer service representatives just last Friday, Jan. 17th who could not help me resolve this. Today, I returned the bill they sent me along with proof of documents showing returning the computers. (case# [protected]).
It's really too bad Dell there are so many issues with complaints as I have never had this issue with the laptop I bought from your company a few years back. You've lost my trust.

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Dell Customer Reviews Overview

Dell Technologies is a multinational computer technology company that offers a wide range of products and services. Their portfolio includes laptops, desktops, servers, storage solutions, and networking products. Additionally, Dell provides IT services, cloud solutions, and software for businesses and individual consumers. The company is known for its customizable computer systems and has a significant presence in the gaming industry through its Alienware brand. Dell's services aim to support the infrastructure of various IT environments.

Dell In-depth Review

In summary, Dell is a well-known company with a strong reputation in the technology industry. Their wide range of products, commitment to innovation, and customer service make them a competitive choice for consumers and businesses alike. While their pricing can be on the higher side, the quality and support often justify the cost. The website is user-friendly, and they show a dedication to environmental responsibility. Shipping and fulfillment services are reliable, and they offer a fair return policy. Dell's international reach and security measures are commendable, and they engage customers through loyalty programs and social media. Compared to competitors, Dell holds a strong market position with several unique advantages.

Company Overview

  1. History and Background
  2. Industry Standing and Reputation

Product Range

  1. Laptops and Desktops
  2. Servers and Networking
  3. Storage Solutions
  4. Electronics and Accessories

Innovation and Technology

  1. Research and Development Efforts
  2. Technological Advancements
  3. Patents and Proprietary Technologies

Customer Service

  1. Support Options (Chat, Email, Phone)
  2. Service Response Times
  3. Warranty and Repair Services
  4. Customer Feedback and Reviews

Pricing and Value for Money

  1. Product Pricing Comparison
  2. Financing Options
  3. Discounts and Promotional Offers

Website Usability

  1. Navigation and Layout
  2. Product Information and Specifications
  3. Online Ordering Process
  4. Account Management Features

Environmental and Social Responsibility

  1. Sustainability Practices
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  3. Certifications and Awards

Delivery and Fulfillment

  1. Shipping Options and Costs
  2. Packaging Quality
  3. Delivery Timeliness

Return Policy and Guarantees

  1. Return Process and Conditions
  2. Money-Back Guarantees
  3. Extended Warranty Options

User Experience and Satisfaction

  1. Customer Testimonials
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Business Solutions and Services

  1. Enterprise Solutions
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International Reach

  1. Global Availability
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  3. International Shipping and Support

Security and Privacy

  1. Data Protection Measures
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  3. Compliance with Industry Standards

Loyalty Programs and Customer Engagement

  1. Rewards Programs
  2. Community Forums and Support Networks
  3. Social Media Presence and Activity

Comparison with Competitors

  1. Market Position
  2. Competitive Advantages and Disadvantages
  3. Industry Benchmarks and Comparisons
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