Days Inn
Reviews and Complaints

Stayed 7-2-09. On 7-4-09 i called Days Inn of Marion NC & asked why my credit card was charged for $7.34 more than my receipt amount. The clerk who answered stated something about a 10% fee and then went off on me. I had to keep asking for a turn to speak. When i also asked why they require a $20.00 fee for paying with cash, he went ballistic and even said "F*UK YOU" . And to make a long conversation short, (mike) the manager stated if i had any other problems, i should contact the Police Dept.
Talk about a rude individual! This fellow really needs some ANGER MANAGEMENT classes. Because of his actions, all DAYS INN's will now be boycotted by me, my family, and numerous friends.

I too, am a victim of Days Inn No Cancellation policy. I cancelled the reservation 11 days in advance, this was the days inn at lancaster pa. The reservation was for a shopping trip with my mom & 2 sisters, 2 rooms. Eleven days before our trip we were informed that our dad has 6 months to live, needless to say, my mom and us didn't feel like shopping or leaving our dad at this time. That very same day i contacted days inn to cancel reservation, i was then informed that i should have read the NO CANCELLATION POLICY. I made the reservation via web. Regardless of policy, under some circumstances, most industries will waive the policy terms. My profession is customer service, which is all about the customer. Not with this company, the charge of 316.00 remains on my credit card. I am not sure where I will go next with this issue, any advice would be appreciated. I really think this company should be more sensative to their customers.

First off let me give you the positives because there where some.The cleaning ladies where awesome, very sweet and polite. Also, one female employee was a great employee, she was very accomidating, even though other enployees made promises she had know clue about... And now the negative. When we first arrived your employee, the boy, was on his computer and when we checked in he knew we had a dog. They knew when we reserved the room that we had a DOG, but somewhere in the lack of communication no pet fee had been applied to our rent.Your manager needs to learn some personal skills. There was a leak from air conditioner up stairs. She did not care said it was our problem. Also, the boy in one conversation, when i went to pay rent said that my pet fee would be $25 dollars for a week and then seconds later I asked to double check and he said he didn't know and would have to talk to the manager? This totally blind sided me because i thought the pet fee had already been added in. Plus a new employee who had only been here for 2 days took our reservation without asking about the pet policy and gave us false information. When I confronted them they where almost rude like they really didnt care.So dont want anything or complaing and your stay will be fine.This includes the smoke rolling down the non-smoking hallway. I work on the pipeline so I had planned on being here a while, like 6 months. But because of managment's lack of caring and your employees lying to keep themselves out of trouble, I will be leaving on tuesday when my rent is up. It's to bad because pipliners are like family and I could have recommended others to stay. 6, 000 dollars a head is alot to lose out on. thank you, Elizabeth Garner

hotel takes credit card # and charges you for extra night.When you inform them they tell you that you need a cancellation # to receive the money back on your card.

I recently made a reservation at the days inn in Green Bay, WI for the Wisconsin State Bowling Tournament. I reserved two rooms. Later that day I found a hotel closer to lambeau field and the bowling alleys we had to bowl at. I made reservations there, and called days inn and cancelled my reservation. Now, a month later I have a charge on my credit card for $184.00. I called and talked to the manager and he says "well I don't have any records of you cancelling." So now he's sticking me with this charge and I called THE SAME DAY I RESERVED to cancel. What a pathetic hotel chain. Probably the worst i've ever had. I've seen some crappy hotels but as far as takin money, these guys are the best.

We called for a room since everything else was booked for that night because we had a doctor's visit to a specialist and we needed to travel because we live in a small town. A 2 year old and a 5 month old in tow, kinda need the room...we called and the person quoted us a rate...twice what everone else was charging. I asked y and i work for CN Rail which i get a corporate rate which offers a good discount...and was told we'll give u $10 off like they're doing us the favor...the reason they PRICE GOUGED which is what this is, is she said the manager told them to jack up the rates when everything else is booked...needless to say, had to sleep in our vehicule with 2 babies for a few hours to make trip back home. Nice to know a franchise this size prides itself on such unethical behavior...

I recently went to Florida, from NY to attend MMI school. When we were down here at the end of August trying to find a place to stay, we were told the room would be about $18 per night, it was not.I could not find an apartment so I got a room at the Days Inn. After only five days I met up with someone from my hometown, who needed a room mate. I told Days Inn I would pay the regular price per night to get out of the lease and they said no. I feel this is very un fair an as I am not able to find a job yet, I am piching EVERY penny. I did not feel very safe where they put the college student way in the back where it it now lit very well. Please consider refunding some of the money.
Anthony Britton [protected]@aol.com

The rooms were excellent and clean an average hotel. I was having a wonderful day until I stumbled upon some employee being mistreated. One lady was making derrogatory comments on how slow, overweight and how stupid one of the employees was..I couldnt believe my ears. I left the premises to go to a meeting that I had in town and realized that I had forgotten some papers and some other belongs. I was in a stayover when I left my door was shut when I returned to get my belongings the same woman that was complaining and talking about other workers was in my room. I found her stuffing a twenty dollar bill in her shirt and I then asked her if the girl cleaning my room would recieve it...she nervously stuttered yes...Ill make sure of it. I still couldnt get over why she was in my room there was no cleaning supplies and no cart in front of my room that seemed really sketchy. It made me wonder how many other people would be going in and out of my room? Plus It made me wonder if they do that to all people and guests who stay at theie hotel. I was really upset how unprofessional this woman was. I now regret
t not saying something sooner. I guess the next time I want a hotel Ill have to pay a little more money for privacy and and respect for my rights and my belongings..I talked to the woman at the front desk and they told me that the older woman with the short hair that she was head of housekeeping. I then wondered how many times she was embezzeling money from the company and employees. Well Beware of this Her name is Karen at the Grayling Days Inn. She does not have a very friendly dispostion at all. I wonder how she knew that the 20 dollar bill was even a tip. Its a shame and I will not be returning there ever again. Now I really know what those Do Not Disturb Signs are really about people like her! That Head Housekeeper should be FIRED...I just couldnt believe that she had the audacity to do such a thing. This woman is completely unprofessional. Beware anyone who stays here. Take your valuables with you..especailly if you have numerous people coming in and out of your room to think that I was only gone for about 5 minutes to come back to someone taking your tips for the maidservice...totally untrustworthy and I will not recommend this hotel to ANYONE!
Sincerely,
Christopher G. Wellington
Days INN Grayling Michigan
I-75 Business Loop

Beware of Days Inns. I booked a room for a week in Birmingham Alabama for a business trip and a week before my stay, the company I work for changed my travel plans and were sending me to another city. I called Days Inn to cancel my reservation a week in advance and was told I couldn't cancel my reservation and I would be charged for the room whether I stayed there or not. I said "excuse me? I am canceling this reservation a week in advance.. I have stayed in hotels all over the world and I have NEVER encountered this before!"

To make a long story short, I have talked to trip rewards. Days Inn Customer Service and been tossed around from place to place like a cat toy and they are still charging me for a room for a week that I will not be staying in. I have learned since that this is a common practice for Days Inn, This has got to be illegal.

Beware... Avoid Days Inn's at all costs... they are a horrible choice for business travelers!

My husband and I took our two wonderful young grandsons on vacation, as we do every year, (its their special vacation for being in school) and we stayed at the DAYS INN, just off the strip. This hotel had a Very, Very RUDE and defiant front desk man... The Inn was not only disgustingly filthy, but was also in such poor maintenance that I took pictures and sent them on to the Corporate office along with my complaint of the office staff, (of course, I have yet to receive any feed back from said corporation as of yet), But any way, their continental breakfast included THREE DAY OLD doughnuts from crispy creme, some very STALE corn flakes and some type of one inch muffins that you could not even get to as they were locked in a see through box and the O.J. was out and the apple juice was soured somehow, and when asked if they could change it, I was rudely given the answer of, (in a min.) while she just stood there for the duration of my trying to get at the muffins, (holding up the counter) if you get my jest... THIS ROOM WAS AT A COST OF $138.00 per night and it was a reservation at that... While driving through Pigeon Forge On the strip, (taking the grandsons to ride all the rides etc.) I noticed these BEAUTIFUL HOTELS and MOTELS for a mere $39.00-$50.00 a night rooms. UNBELIEVABLE! PEOPLE, please do not waste your time or money and or peace of mind in Gatlinburg's many disgusting Hotels, Motels... Just go to Pigeon Forge as it has everything you will need for your kids as well as yourselves to insure that you have a wonderful and carefree vacation... If you want to go to Gatlinburg its only 20min. away... Thank you so much for listening, and next year have a wonderful VACATION MRS. NORTON

Stayed at a Days Inn in Bedford VA. The place was filthy and run down. Moldt towel under the sink. Ceiling tiles dirty. Chairs not fit to set on. Bed was broken. Lights not working and the whole place was nasty. Stay clear!

This past weekend ( Feb. 9-10) I had to go to a hockey tournament for my daughter. The team had to book before we got the schedule, and the days inn has a policy that teams are to book for 2 nights minimum.

We had 2 games Friday and 1 game Saturday early afternoon, so we checked out on Saturday and were told that we had to pay for 2 nights, apparently this is the policy as the town is very busy yet the smart members opted out and booked through the internet at a lower rate! Even though that was an option the person who signed the contract for the team said if we do that they (Days Inn) will cancel the rooms! I am on disability and $100.00 ++ dollars is a lot to throw away. I ask all that read this avoid Days Inn (part of the Ramada chain I believe) and deal with people that understand family values.

I had the most horrible experience at the Days Inn in Rocklin California! On the weekend of 01/5/07 I visited the Days Inn in Rocklin California with my 69 yr old mother and my 69 year old godmother. We were refused a downstairs room even though I expressed the fact that I had 2 senior citizens accompanying me. We had even received the senior discount on the Days Inn website which should have been a "red flag" that we would need a downstairs room! Both of the senior ladies have problems with their legs and knees. The walking up and down the stairs only exasperated their health issues and one of them has severe asthma! Later on in the evening hotel management knocked on our door to say that he had received complaints that we were making too much noise and he threatened to put us out(it was approx 12am)!This was after we had already paid for the weekend. The manager then returned again being extremely rude and pointing his finger in my face threatening to call the police (which he never did). I felt extremely belittled and degraded and I feared for the safety of my family. I will never ever stay at another Days Inn Hotel as long as I live! I really feel that we were treated this way because we were three women travelers. The hotel managers' aggressive behavior was most uncalled for. The fact that this hotel had no concern for the safety nor convenience of its' senior clientele was also quite disturbing to me. To make matters worse, I found what looked like urine stains on several towels when I held them up to the light and there were problems flushing the toilet to boot!

I stayed at the Days Inn Sacramento on 10/28/06. The people in the room next to me were loud all night long. I called the front desk to complain at 12:30 am, 2 am, and 3:45 am. I was told secrity was sent over to talk to them but the partying did not stop until 4:30 am. Needless to say I did not get much sleep that night. I have written emails to my travel booking agent, the corporate office and the hotel itself. I have heard nothing back yet. I feel they should have put me in another room or kicked those people out if they were not going to sleep. I am also asking for a complete refund.