June 8th 2018, my husband and I and two children stayed 1 night @ the Pinehurst, North Carolina inn and conference center. We got two rooms #135 and #133. In the middle of the night about 2 am I awoke. The AC was very loud and there were people arguing outside. I saw a small brown bug about the size of a watermelon scurry on the night stand. I smooshed it thinking it was a cockroach but bright red blood gushed out. Then there was another smaller one and I squished it too and it also gushed and left a bright red stain. I thought that was weird I didn't know cockroaches had blood. i googled if cock . roaches have blood and it said no but sometime a pregnant roach has an orange sack so I thought maybe that's what it was. I mentioned it to the front desk lady checking us out that I thought room #135 had roaches, she said they had just had an exterminator there 2 days prior and that it shouldn't be a problem anymore. We were leaving so it didn't matter much I was doing them a favor by letting them know, I thought. Later that day my husband started developing welts on his arms and we thought maybe he was allergic to something. As the day progressed I started developing a couple of small red bumps and we started to wonder what was going on, the next day his were large itchy welts all over his arms, hands, wrists, legs, back. and mine were a cluster of red itchy welts all over my upper arms, later they spread to my chest, and wrists and a few on my face. Our son got them on his back and a few on his arm and some on his face, and out daughter who stayed most of the time in room #133 only got a couple small spots. We were traveling from Utah and still had two more days in NC. We spent the rest of the time during our travel suffering and buying ($$)anything we could find to alleviate the itching and ulcerating and cleaning out luggage and clothes afraid to spread the bugs. When we got home we continued to try to find relief and paranoid of still having them on us. We had to go to work with with itching and welts. I tried covering my arms with make-up as i am a dental hygienist and didn't want to look like a drug addict with all these sores. I called and complained and was told to call the manager back fro 10am-2pm, and then I called and was told she wasn't there, but the lady I . had told about the cock roaches was there and said she remembered out conversation. she said sorry but the place had been exterminated 2 prior days before our stay and it shouldn't be a problem. I told her yes but they weren't cockroaches they were BEDBUGS and she asked if I googled it. I told her not WE GOT BITES ALL OVER OUR BODIES!! and they itch and they are horrible and I am not a suing person but I sure hope they don't let this happen to another family. She said it won't it will be taken care of and offered nothing else to even begin to make things right.
She seemed un-impressed by my complaints and didn't seem to care about anything my family was going through. Almost as if she thought we were making it up, but WE HAVE PICTURES and now i am angry at her lack of empathy and expressed very little concern for what my family had been put through. Today is June 14th 2018 and my welts are bigger and itchier and still a problem!! I thought I was being nice to let her know what it was she had as it is bad for business to be infesting people with bed bugs but her attitude was really just upsetting.