Latest Reviews and Complaints
Trash company with professional front
Good day, I was invited by an employee there to do sales consulting. While I was there one of their employees was reprimanded by HR for stalking me. While the front was semi professional, I noticed a room in the black of only black people wearing primarily red clothing, basketball shorts, and even pajamas "the bloods" as I've been informed. Shortly before...
This company is a sham.
On 5/7/2025, my wife and I stopped in Sedona, Arizona on a once in a lifetime vacation. We came across a kiosk, that had signs for Jeep tours and Helicopter tours. The helicopter tours seemed reasonable, but required attending a presentation.we were warned if we did not attend the presentation my credit card would be billed 1200.00 as the ride would be full...
Read full complaint2 Sapphire Resorts Reviews
Sapphire Resorts’s earns a 1.0-star rating from 2 reviews and 36 complaints, showing that the majority of guests are dissatisfied with accommodations.
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Wow, unbeleivable!
This place is the absolute definition of SCAM! They make it sound so nice and compared to other timeshares it is affordable. (they convince you it is not a Timeshare) Problem is, it is all lies! We were promised 12 days with flight for 2 in Hawaii, at the "fable table". Wound up with a 2 nite 3rd party certificate that makes you jump through hoops to use...
36 Sapphire Resorts Complaints
Membership fee (refinance) an illusion of inclusion
Executive Summary Sapphire Resorts, operated through its website https://www.staysapphire.com/home/landing, exploits consumers through a pattern of systemic predatory lending, deceptive marketing, and contractual manipulation. By disguising timeshare agreements as "mortgage-like" investments, the company misleads consumers into financial arrangements that...
Read full complaintScammed company
Unauthorized charges, unlawful deceptive sales tactics and misrepresentation, disrespectful and unethical customer service, false promises of cancelation options, omission of facts, exaggerations of timeshare use of product anytime. We entered into a timeshare agreement with Sapphire Starpoint Resorts on July 17, 2024. On that day we were given a glowing...
Read full complaint and 1 commentTimeshare membership
The promises made to us by Sapphire Resorts during the prolonged four-hour presentation were nothing but lies and deceitful tactics to force us into making a hasty decision. The first of many lies we were told was that the meeting would be quick and pressure-free. However, we were consistently pressured, shamed, bullied, and manipulated into staying against...
Read full complaintIs Sapphire Resorts Legit?
Sapphire Resorts earns a trustworthiness rating of 67%
Generally safe, but check closely before sharing details.
The age of Sapphire Resorts's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Staysapphire.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Staysapphire.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
However ComplaintsBoard has detected that:
- Staysapphire.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The staysapphire.com may offer a niche product or service that is only of interest to a smaller audience.
- We conducted a search on social media and found several negative reviews related to Sapphire Resorts. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Complete scam
Sapphire Resorts lied about what they were selling. They advertised this as an investment we would see a great return on if we later sold it or decided to rent it out. The representatives told us it was an asset and would appreciate in value, like a house. Furthermore, they said because we would own it, it would give us the ability to take vacations not...
Read full complaintTimeshare scam
Sapphire Resorts lied to us about every detail of their timeshare and the services they supposedly offer. We were told over and over again that it was NOT a timeshare, which it is, and if we joined, we would save a ton of money compared to booking hotels or resorts online. We have NEVER been able to use this timeshare. After doing a recent cost comparison...
Read full complaintTimeshare contract
I have sent numerous complaints about the unfulfilled promises and deceitful marketing tactics that led us to the purchase of a timeshare membership, but the responses have been nothing but dismissive and unhelpful. We feel cheated and deceived by the entire process, yet they continue to charge us more money just to make this program work the way it wa...
Read full complaintTimeshare membership
We made the mistake of purchasing a timeshare membership with Sapphire Resorts and I feel we have made the biggest mistake. Unfortunately, I am fighting this battle alone because my husband has since passed and I am left with this burden. I have uncovered so many things about this timeshare purchase that are not true at all. Once I reached out to try and get answers, I was basically told there was nothing anyone could do about it and I was left with the bill. The part that is the most disturbing is that I will never be able to receive what we thought we were buying into. My reason for writing is that I would like some help, or direction, on how to cancel something like this. There is no way I will be able to keep paying for this timeshare and take care of myself. This timeshare has no value to me and I need the resort to take responsibility for what they have done to me.
Desired outcome: Terminate this timeshare membership
Confidential Information Hidden: This section contains confidential information visible to verified Sapphire Resorts representatives only. If you are affiliated with Sapphire Resorts, please claim your business to access these details.
Timeshare membership
We would like to make everyone aware of the level of service and support that has not been provided by Sapphire Resorts since purchasing a timeshare membership. Unfortunately, our experience has been nothing but negative, and we feel completely let down by the company. Since purchasing the timeshare, my family and I have not been able to use it in the way...
Read full complaintTimeshare
We are here to make you aware of the unethical practices we have experienced with Sapphire Resorts. We purchased a timeshare package that was supposed to give us discounted rates to travel anywhere we wanted. We were trapped in meetings for hours, wasting a whole day of our vacation to listen to all of the wonderful things this purchase could give us. We...
Read full complaintTimeshare membership
My husband and I are extremely frustrated and disappointed with this resort. We were on vacation in Las Vegas, Nevada, when we were approached by the representative and lured into attending a presentation with the promise of free dinner, slot machine vouchers, and a free week trip to Universal Studios. During the presentation, we were promised a timeshare...
Read full complaintTimeshare membership
When we signed up for this package, we were promised that it would deliver the luxurious vacation experience of our dreams. However, we now realize that this package is not what it was advertised to be. We feel cheated and misled by the misleading sales tactics used to lure us into this unfair contract. It is absolutely unacceptable that we have spent our...
Read full complaintTimeshare membership
Please do not get involved with this company and its promises to give you an affordable vacation package at a low cost. We have had nothing but trouble since our start with them. We were promised a free trip to Hawaii and discounts on other destinations if we purchased the timeshare. We have never seen any of what was promised and ended up paying way more than what we were initially told. We have not been able to use the timeshare because of the blackout dates and the inability to book anything with them. We were deceived by the salespeople and the resort will not help. We have made calls and sent emails to try and rectify the problems we have and they are not willing to help us. We want out of this membership as soon as possible.
Desired outcome: Please cancel our contract and release us from any fees associated with the membership
Confidential Information Hidden: This section contains confidential information visible to verified Sapphire Resorts representatives only. If you are affiliated with Sapphire Resorts, please claim your business to access these details.
Timeshare membership
The promises made to me during the sales pitch were nothing more than a sales gimmick. I was misled to believe that the timeshare package would provide me with the freedom to vacation anywhere at any time with little to no cost. However, my experience has been far from that. I was pressured into signing the package with the promises of multiple benefit...
Read full complaintTime share
Biggest scam out there. In the time we have had the share we have only be able to use it 2 times. They keep wanting more money and tell us we cannot use our points or dates are not available. They take our points away. We have had this stupid share since 2017. I want a full refund of our money. Called today to schedule a time and they said we had to use...
Read full complaint and 1 commentTimeshare membership
I feel compelled to warn others about the tricks and false promises that your representatives use to pull unsuspecting consumers into your timeshare membership. My family and I were tricked by your employees, who used our children as pawns to get us to sign on the dotted line. We were led to believe that we would be getting a luxurious vacation experience...
Read full complaintTimeshare membership
I am writing to express my extreme disappointment with the services provided by your timeshare company. My family and I were approached by your representatives and persuaded to invest in your product by promising lower rates on vacation packages and the freedom to travel anywhere at any time. It was made clear to us that this investment would be beneficial...
Read full complaintEverything
We were promised use at anytime at unlimited destinations and thousands of points we could use toward vacations. We were also promised a free week of vacation at a beautiful resort. We specifically asked about destinations in Ohio, Tennessee, Oklahoma, Montana and the Dakotas and were reassured that yes their are resorts available. (not true). I tried to...
Read full complaintTimeshare
Was told would be different than any other: no problems with availability, no fees, advanced search options, can roll over unused points, etc. Have owned this for several years and never been able to use. Upgraded several times and charged extra maintenance fees, was going to use the advanced search but you had to pay >$200 to set it up, to roll over points have to pay a fee. Tried scheduling in advance but no availability and when there was the places were awful (not clean or cockroaches).
Desired outcome: Canceled contract without affecting our credit and would be nice to get some money back.
Timeshare membership complaint
I am writing this complaint to express my deep concern over the poor service and false advertising provided by this company. I was sold a timeshare with multiple locations and unlimited vacation access, but unfortunately, my experience has been anything but what was promised.
I was informed that my maintenance fees were to be paid in April and would be $486 per year. However, I received a bill for $536 in January, which was taken directly from my checking account without my consent or prior knowledge. This is completely unacceptable and a clear violation of my trust in the company.
Furthermore, despite giving a 90-day notice, I have experienced time and time again that nothing is available when I attempt to use my timeshare. This is not only disappointing but also frustrating, as it makes the entire process of booking a vacation both complex and laborious. The fact that I have been repeatedly told to call back after 30 days only to be met with no available options further adds to my dissatisfaction with the services provided by your company.
To make matters worse, I have discovered that our timeshare cannot be used at any time or for any length of time, as was originally advertised. The booking process is confusing and requires hours of waiting on hold and navigating convoluted online systems. This is not what was promised to me, and it is undoubtedly an unacceptable way to treat loyal customers who have invested a considerable sum of money.
It is time that your company addresses these issues immediately and find a satisfactory resolution. As a consumer, I have the right to demand and receive accurate information and quality service from your company. It is offensive and insulting to continue advertising a product that has failed to deliver what was initially promised.
The money spent on this timeshare could have been easily allocated elsewhere, towards better and more reliable vacation options.
Desired outcome: Cancel our Timeshare contract
Bookings
My name is Sheilah Johnson and I have a timeshare withe Sapphire that is PAID in full. My ID# is 56953. I tried to book a room at the Jockey Club for the Super Bowl in 2024 and Sapphire told me I could not because I did not have any points but I was willing to pay cash. I started calling them in Jan. of 2023 and was told to call them in August of this year and when I did call them in August they said there were no more rooms available and I would have to go throughy RCI. Again my time share is PAID IN FULL I pay my maintenance fees on time so why did I have to wait and still could not book for Feb. of 2024. What is the purpose of having a timeshare if I can't book when I want to use it if I'm willing to pay cash.
Desired outcome: I would like to book a room for a room for the Super Bowl.
Overview of Sapphire Resorts complaint handling
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Sapphire Resorts Contacts
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Sapphire Resorts phone numbersClick up if you have successfully reached Sapphire Resorts by calling +1 (844) 472-7744 phone number 0 0 users reported that they have successfully reached Sapphire Resorts by calling +1 (844) 472-7744 phone number Click down if you have unsuccessfully reached Sapphire Resorts by calling +1 (844) 472-7744 phone number 0 0 users reported that they have UNsuccessfully reached Sapphire Resorts by calling +1 (844) 472-7744 phone number
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Sapphire Resorts social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 17, 2025
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