Dan Murphy's
reviews and complaints

Product fine. However, I attempted to place an order this morning and when I saw the address that was on the order, I backtracked to order it through the right vendor.

The incorrect order was going to 96 Sumners Road, Sumner, Qld.

I then placed an order for the Nerang vendor (the correct one) - Order # [protected].

I was billed for both orders.

Please cancel the first order that is going to Sumners, Qld. Refund to my PayPal account.

Roberta Cava

I have applied for a Dan Murphys card. When I input my address it shows as not valid. Sorry but I cannot change where I live just to satisfy Dan Murphys.

No other company has a problem with my address.

Tried to get answers from the pathetic online Murphys portal.

What a joke that is.

I have tried to contact via phone but no phone number is available.

Wow what great service this is. Absolutely disgusting.

Dan Murphys Sunnybank

At 1.00pm I attended the register to pay for my wine purchase. The operator was processing the payment for the preceding customer and about to finish.

I was then approached by a female staff member who simply and rudely stated:

"I will have to get you to go to the other register." No please or thank you, and the tone was a disgrace.

Somewhat confused I then moved to the next register where I waited behind another customer who was at the beginning of their transaction. I then glanced over to the register where I had been expecting it to be closed, only to see another customer go in and have his purchases scanned with the staff member.

I mentioned to staff Greg that I was not happy about being asked to move to another register to which he profusely apologised.

Afterwards the older gentleman (the customer in front) approached me and stated how rude it was.

Outside the store I asked the gentleman who had been ushered in front of me whether he would have minded if my wine purchase had gone first and he stated:

"No, we were not very polite." Both customers details were recorded at approximately the same time and can verify my recollection of the events that transpired.

hello my name is Jo daly at mt barker , i have been going to dan murphys in mt barker for quite some time now and have found your premix bourbon section is always under stocked if any, and have complained about it for months to staff and often on times walked out of store and bought it up the road which offers better deals , the other night on the 21st of october i went to your store and wanted a four pack of double black jim beam the only thing there was a 10 pack, instead of ripping the pack apart i went to the counter and asked franklin could i please break it apart as they were selling it up the road for 25 dollars a 4 pack, franklin said yes so i proceeded to go and get my bourbon i was then approached by scott who gave me a hard time about what i was doing and told me that franklin shouldnt have said yes to what i was doing and i could only do it this once, i work in customer service myself on top of other things i found franklin understood customer service and wanted to give his customer the best he could give which i could understand on the other hand scott i feel u need to retrain as a customer doesnt need to be hassled after he has been told he can do it...its antaganising !

Hello,

This evening I attended the Dan Murphy's at your Armidale store location, the stated closing time for operations is 9PM, I arrived at the premises at 8:52PM. All the roller doors were shut, the staff were leaving (including the Manager) before 9PM even rolled around. They were literally getting into their cars in the car park. For them to count tills, ensure security and entirely lock up well before 9PM even rolled around tends to suggest that they started this way earlier, than actual closing time. It is unacceptable for an establishment to post opening hours and then close "when they feel like". This is also costing the Woolworth's Company money in missed turn around.

I am upset and quite frankly disappointed and miffed that not only the staff, but the acting duty manager would do this, on a Thursday night.

When operation hours are clearly indicated on the entrances, staff should be working until the bell. For this situation to happen I witnessed tonight , is a clear demonstration gross negligence and a dereliction of duty on the managers behalf to allow this to occur in the first place. He was complicit.

It is a very bad look on your company, and I will think twice about shopping there in the future with such lackluster service, and complete lack of attention to detail, because they feel like going home early.

We returned a box of wine, it was picked up by the courier XL Express. 28/7/2022.

Below is a copy of the XL Express pick up.

Brian Talford is our wine advisor. Ref: [protected]. We have not received the refund could you please look into this. We have tried to ring Brian twice but he is not answering.

I do not have a copy of the original invoice it was sent online so there should be a record of it in your files.

The wine from our memory was export wine that was not required overseas, hopefully this will help your investigation.

Hi. I ordered some product online yesterday to be delivered within 2 hours. I still haven't received it, and what's more I have tried to contact Dan's by chat and by message and have still received no return contact. It's strange.

Here's my order number: Order #[protected]

I would still like it delivered. But if that can't be, please release my funds back to me.

Thanks.

John Hawkins

johnny.[protected]@yahoo.com

Hi

I only received one carton of xxxx cans this morning 24/8 around 7.38am when I ordered and paid for 2 x xxxx cans and one litre bottle of Jim Bean for $158.85.

The order number is #[protected] and the delivery consignment number [protected]*001. The store it came from was Casula NSW.

My email address is [protected]@gmail.com and mobile is [protected].

Thanks

NIcky Pow

Hi There

I know that Dan Murphy beat advertised prices. I went into Dan's in Mackay and bought a 700ml Tropical Captain Morgan's as th Spiced Gold one is not in stock (for a while now...).

I have shown the cashier the price at Liquorland ..$41. Cashier only matched it...she didn't beat it.

Liquorland was only 400m away...I should have walked out of Dan Murphy's.

Very disappointed as I have asked if the price will be beaten but was told it would only be matched.

..

A bottle of wine scanned at a price higher than the shelf price. I asked if I was eligible for a free bottle as per your scanning policy but was told I could only get a refund of the amount overcharged, which I accepted.

As a part of the Woolworths group, do you honour the terms of the National

Scanning code?

The Gap store [protected] Transaction number 5127/5131

Pleas advise.

John

This took place at the Dan Murphy's establishment on the parade street in Norwood.

I ordered two items though the Dan Murphy's on the 30th of July this year, one item was a bottle of gin I was buying as a thank you to a mother of a friend of mines for having me over, the other was a 10 pack of -196 that I intended to have for myself. I entered the store with the mother I was buying gin for who had her son with her. As I went up to collect the order I had placed the son of the mother was standing behind me which understandably prompted the clerk to ask for both our id's. I produced mine and stated that I was over 18 and that the son was underage but was here with his mother who was in the other checkout line. The clerk had to refuse to provide the order to me due to the store policy stating that they cannot sell me alcohol when I could be the secondary supplier to the son. This was absolutely fair enough and I should have been more aware of having someone underage in the line behind me.

What followed next was handled very poorly when another staff member was called up to confirm on wether the order was to be cancelled or not. The second staff member confirmed that the order would be cancelled and we continued the process of cancelling the order with him as the initial staff member went to serve other customers. At this point in time the mother had finished her purchase and sent her son outside the store while she tried to explain the situation to the staff member. The staff member we were with now had asked me for my account details so he could view the order on the computer they had in store. He then asked us to wait for awhile while he made a phone call and cancelled the order. After 10 minutes of waiting while he was on the phone he proceeded to tell me that my account was going to be banned and that I was also additionally banned from buying anything from the store in the future. This made me very confused as I didn't think that having someone underage in the line behind me should warrant such an extreme punishment and I asked him about this. After a few minutes of questioning he told me that the reason was because I had tried to buy alcohol when I was underage, which was completely false. I have no idea why as I had stated multiple times that I myself was 18 and produced sufficient evidence of that fact. But somehow the staff member had sustained the idea that I was underage and proceeded to enact the ban from both the physical and online store without bothering to ask me to produce ID or check his sources. I told the staff member that he was wrong and I was actually over 18 and showed him my drivers licence as proof. He then realised his mistake and told me and the mother who was still there that he would try and cancel the ban for me. After around another 10-15 minutes of waiting he came back to report to us that he had failed to cancel the ban and that I was still to be banned from the store and my account would also still be blocked. After he conveyed this information to us the mother and I accepted the fact and left the store.

I believe the refusal to sell me the alcohol was warranted. But the ban from the nearest alcohol store to me and the blocking of my online account due to the incompetence of an employe who had failed to perceive the information given to him correctly is completely is unwarranted and unfair.

As a loyal member for over 25 years what I experience today had a lot to be desired from the rude staff at the Caloundra branch. On Thursday 4th August at 10.45am I went in to collect my usual carton of xxxx dry 30 cans after i finished work and while I was at the till the gentleman before me was being served and questioned the price of his 2 cartons of beer as it cost more and did not match up with the displayed price, so they got a price check and the customer was correct and paid display price. The staff member grumbled and complained it was the government fault putting up the prices.

Next it was my turn and for the price of my carton was $54.99 and I also new what I paid last time $51.95 and questioned the price. Then the staff member said to me abruptly did you check the price and I said sorry no because it was a certain price last time, she then asked for another price check and the other staff member mentioned something and the attendant said loudly they are not checking the price tags, then another staff member came to me asked me same thing did you not check the price tags I replied no but I now the customer before me also had a problem.

The second staff member carried on well the government has put the price up and we only have 4 staff members on the floor by this time I was getting frustrated and said okay you stop there and I will go and check for myself, once I checked the price for myself as displayed $51.95.

I understand prices can fluctuate but I expect companies and the staff to honestly display the correct pricing and keep up with the transition above all be well mannered and respectful to there customers and not to try and belittle them especially when other people around. Never again .

yours sincerely

Sean Duncan

I’m nearly 40 and I have been buying my usual wine from the Como store 2 to 3 times a week, the usual service is really good, however today I was surprised to be asked my ID at the door, which I wouldn’t have an issue with, however I didn’t have it with me that time. I’m not exactly complaining about being asked to check ID and not being let in for not having it, it’s more the lack of reason and common sense. I said I have a membership and come here 2-3 times a week, surely this could be checked over my details, but no. And not even offering all the alternative identification I have on my phone, which I have 4 different forms, 2 with photo. If your staff are going to seemingly enjoy giving me a hard time then I really don’t mind travelling a little further to 1st Choice

20.7.22 Delivery of subscription Shark Block Red Wine. The direction to the delivery company is to leave the box out of view from the road if no one is home.

I was home. No one knocked at the door that is near to where I was working and the carton was left on the door mat in direct view from the road. Not only that but the driver has left deep skid marks in the gravel driveway. This was not necessary and no one else leaves these deep tyre skids. when I got to the door the driver was in his vehicle and departing. I am 80 and although relatively fit it is not easy to pick a carton of wine up from the ground.

I have photos of the damage on the driveway and the label on the carton.

Con No:: [protected]. Endeavour Delivery Article ID: [protected]

Order Ref: [protected] Date: 8/07/2022

I am appalled by the attitude and total lack of respect shown by the delivery driver and do not want him on my property again. He should pay to have the driveway gravel raked and put into order.

Yours sincerely, Robyn Williamson

I ordered three cases of a good red to thank my Cardiac Surgeon for brining me back to health.

What arrived was only one case of red. I was informed by the driver that the rest would come in a day or two. I immediately contacted DM and was informed that all three cases were delivered.

This means the delivery driver was likely involved if he signed for three. The label on the case has 1/# not 1/3 on it suggesting that the warehouse did not include it as one of three cases.

I have contacted the gifting department where a nice young man is looking into it however I realised this morning and informed him that I have video evidence that only one was delivered. He still stated he needed to go through his process.

As a man of 66 years and having run several businesses I know if you have proof then you don't need to go through the process to get my wines to me. The process is to find out how the wines were stolen and punish the thieves.

As I mentioned earlier, the corporate events and gifting department is probably more suspectable to internal theft because the person paying for the wine or spirit is not the one receiving it. A corporate event is just as likely to be effected by theft order reduction or order substitution.

It was just that I wanted to deliver it personally that I found them out immediately.

I have been home waiting for my order since 12 lunch time. My order was due for delivery between 3pm and 7pm. I have just received a sms saying that no one was here even though I have been sitting by the door waiting for my order

Order number: [protected]

Ordered on 14 July 2022

1 Bundaberg OP RUM and cola cans 375ml ( 10 pack)

Appalling in being able to speak to anyone just computer my thoughts are not good on customer service me thinks you’re not about to get a renewal when I return horrible horrible customer service T Silver

I placed an order on the 18th June and still waiting for half of it, I received half the order but still waiting the the other half, I needed that order for the 2nd July so had to drive 160klms to re-buy the order again. I have always ordered online but this may be the last time I do. It would be very nice to be able to tal to a human and not a machine.

This isn't a complaint, no other option to speak to anyone.

In October 2021 a $100.00 gift voucher was sent to mobile [protected]. Phone wasn't working at the time and voucher was not received.

Is there any way this could be retrieved and re sent. It could have sent in the names of Luke Carabott or Kim Hargreaves as the first one didn't arrive another one had to be purchased.

There should have only been 1 voucher sent to [protected].

Please contact me on e: [protected]@gmail.com or [protected]

Thank you

I attended the Dan Murphy store at Como on Friday 20 May 2022 to buy a carton of the above beer.

A staff representative made up a box of 12 at my request.

At the checkout they were put through at $6 a bottle totaling $72.

I informed the staff member that I could buy a carton just up the road for $60.

I was advised I needed proof.

Is this a new practice as every other time my word has been accepted.

Kind Regards

Stephen Carroll