Menu
CB Fast Food Chains Dairy Queen 8099 Village Oak Dr, San Antonio, TX, 78233, US
Dairy Queen company logo
Dairy Queen
reviews & complaints
Dairy Queen company logo

Dairy Queen

8099 Village Oak Dr, San Antonio, TX, 78233, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
Working hours
Mon
10:00 am - 10:00 pm
Tue
10:00 am - 10:00 pm
Wed
10:00 am - 10:00 pm
Thu
10:00 am - 10:00 pm
Fri
10:00 am - 11:00 pm
Sat
10:00 am - 11:00 pm
Sun
12:00 pm - 10:00 pm
ComplaintsBoard
E
11:42 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dairy Queen - Complaint

Friday April 8, 2022, approximately 4:50 pm, we were waiting in line to order some food and ice cream. We heard through the intercom, someone ordering food. I heard the individual outside trying to order, asking the worker inside to allow them to tell them what they wanted, without being interrupted.

All of a sudden, the manager, a hispanic (I am pretty sure), cause I speak spanish as well, tell the outside person to stop his order and leave. That he was not going to serve him.

The person outside was trying to tell the manager that he wanted to be allowed to continue telling the DQ individual what he wanted.

At this time, the DQ manager got irate and started cussing at the individual through the intercom.

Called him, in spanish, "m...er f...er", "Son of a [censored]", telling him to go screw his mother and several other bad words.

The both cussed each other out. But for a manager, in front of many customers, including children of different ethnicities, hear the manager cuss out a customer, by yelling at them through the intercom should not be allowed to serve anyone at that restaurant.

Your manager is 100% at fault. I will tell my family and friends that they should avoid this DQ unless this individual is removed.

Until then, we will be printing something about this incident to the newspaper and possibly the news station in this area.

DQ, you should be ASHAMED having such an individual managing such a great restaurant. Sometimes things of this sort can bring a bad name to such a place!

I will venture back in there in a week or two. If he is still there, I will report this to the media. To show that DQ does not care about the customer!

Desired outcome: If you don't remove someone who yells profanity to customers that are present in that restaurant, then there's nothing good to say about your standards. I think I should tells friends and others to avoid such a place as this one.

Read full review of Dairy Queen
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.