Manager Sonia
We understand that human rights are fundamental rights and freedoms that all people are entitled to, without regard to race, color. Store #9341 Sonia - Manger My daughter and her cousin entered the store 1/5/2020 in which to buy some pens and paper. The manger Sonia approached her cousin and said "You know your not allowed in this store" in which he...
Read full complaintservice at pharmacy
I have been using this pharmacy for approximately 20 years, ever since I moved to Waldorf. Lately, the service at the pharmacy has gotten out of control. Waiting In Line for long periods of time at the drive thru window and the line inside. I needed my meds on. Friday last week. Was told they were out of it. I was told to come on Monday. I waited until...
Read full complaintdaily automated calls and repeated auto fill when I have consistently stated that I don't want that.
Automated calls from CVS start at 9 a.m. and come as often as 5 times daily. These calls are pointless with info. that I have prescriptions ready which I did not order or that there are those that can be made available. Once there was a call that a refill was ready on a med that had been prescribed temporarily when my regular med was not available. At that time I was back on the regular med and had been for months. Both meds were for the same symptoms. Had I not caught that duplication I would have had been in great danger. CVS should not mess around with presciptions that I have not called for refill.
These auto calls from CVS are extremely annoying. I WANT THEM TO STOP! The calls are completely unnecessary and can be confusing.
I DO NOT WANT AUTO FILL. i HAVE SAID THAT OVER AND OVER. LEAVE ME ALONE WITH THESE STUPID CALLS.
The Parmacist and Pharmacy Tech are very professionl and helpful. Corporate mus have idiots.
Pharmacist
My doctor called in a new antibiotic and an inhaler for me on 12/31/19. When I went to pick it up on 1/3/2020 I was told it was not filled and t o call my insurance. I went home and called my insurance and they had no documentation of my Rx being denied. I then called the pharmacist and she could not tell me why my medication was rejected. Now that it i...
Read full complaintlack of assistance
I am so upset about the complet lack of assistance not provided by the pharmacy located in Burtonsville, MD. They never asnswer their phone and trying to pick up a prescription at their drive up window is a joke. The person at the window takes forever and always needs assistance from within in locating a RX and trying to function the computer. This make...
Read full complaintpharmacy
I went in today, at 5pm, 1/2/2020 to pick up a prescription for my husband. The pharmacy was busy and the staff showed their frustrations about everything and dealing with the customers. The representative gave me a difficult time about me wanting to check on any savings associated with my prescription. The cashier threw my medication to another associate...
Read full complaintservice
Today (01-02-20) I went to dr. they called in a pres. before I got there to pick it up I received a text message that my insurance info needed updated - I attempted to call while traveling there the phone was never answered by the pharmacy - once arriving and updating my info I was told it would be aprox. 15 minutes - no problem — BUT while waiting I...
Read full complaintunethical behavior by pharmacist manager, ms. jamie nyguyen
Following my release from Abington Hospital after two days and nights in the Out Patient Observation Unit, I was discharged on the afternoon of Dec. 24, 2019. Before returning home, I went directly to CVS store 7065 located on Lincoln Dr in Philadelphia PA to get the RX for a new medication filled; it was Metoprolol Tartrate 50 MG tab. At approximately 3:45...
Read full complainttaking days to fill a rx, happened several times
I am forced to use CVS pharmacy as part of my spouse retirement program, otherwise I would have my RX's filled elsewhere. Since his retirement I have had to jump through hoops for the simplest thing. Like not being reimbursed 200.00 on rx charges only because I was awaiting the CVS card for coverage. Guess what I had it filled at Walgreens and was told by...
Read full complaintprofessionalism
Good Morning,
On Monday 12/30/19 I was at our local CVS store on Coffee and Hageman here in Bakersfield, I was helped by a polite gentleman named Angel and as I walked away another employee approached him in a very unprofessional and rude manner and said " I need to talk to you in the back right Fu***ng now" and repeated it twice. As a customer and a professional I find this to be very disrespectful and unprofessional of another employee. This gentleman was very pleasant and no one deserves to be treated like that in any work environment. I hope that this matter is taken care of appropriately and no one else as a customer or employee will have to deal with something like this.
manager inadequacy
I was in kinda late this evening around 9:30 pm and while I stood in line (behind "line starts here" sign) a lady with a cart full of items walks past me (i was the next person in line) and up to a register stall. I simply and kindly said to the woman "im sorry ma'am, but the line starts here." She blurted out in a raised tone for me to relax and calm down...
Read full complaintpharmacy service!
I have 2 prescriptions that CVS contacted me about having them on 90 day refill with automatic refills, I agreed. 92 days later neither of my Rx are filled, tried calling Pharmacy numerous time with no one answering (12/28/19) Finally just drive to CVS to find everyone in the Pharmacy to be completely clueless. Asked to have my RX refilled and they said...
Read full complaintshift manager aka "the manager"
On December 24th, I went into the store to pick up my 5x7 Glossy Christmas Photo Cards. The cashier warmly greeted me and rang up the photo envelope. I didn't look inside of the envelope until I was wrapping gifts at about 11:30pm. There were no envelopes for the cards. I was annoyed, but figured there was nothing I could do at that point of time. Today...
Read full complaint and 1 commentpharmacy call notification
On 12/24 we were notified that my husband's medication would not be available until 12/26/2019 at 5:00 p.m. On 12/26 we were at the pharmacy at 5:05 p.m. and were told the truck hadn't arrived yet. It was suggested to check back at 6:30 p.m. Fortunately we did not. We returned home - empty handed. On 12/27/19 we were at the pharmacy at 1:45 p.m and were told the RX was NOT READY! Again I had to wait for medicine that had been promised almost 20 hours before and one futile trip. Don't tell me a prescription is ready to be picked up until it is ready! Empty promises do not add to your credibility.
pharmacy will not answer the phone after 45 minutes of waiting
My wife and I have set on hold waiting for a pharmacy person on several different calls waiting as much as 45 minutes and then just giving up. We are steady customers that are about to change pharmacies. We will advertise on Nextdoor a community website and with our church located near the pharmacy. This is totally wrong. No customer should have to wait this long and then just give up. The last 3 unanswered calls were today.
Read full complaintcustomer service
I'm pretty fed up with the poor customer service that I receive from CVS when it comes to prescriptions. This has happened to me in the past more than once and I let it ride. After this occasion I've had enough. I ordered a prescription through the CVS app on the 21st and they acknowledge that it would be ready on the 26th. Then I order another refill on...
Read full complaintmanagement
My name is Stacey Kelly Onwer of Kellys Clean Up and Out LLC Im about na !mi from the the CVS I visit the store on Xmas Day My wife was sick and I simply when in to purchasen Benadryl whick turned into a embrassing nightmare.When I enter the store the manager a spoke, then perceded to ask me if he could help me I stated n o because I knew exactly what I...
Read full complaintdrive through
Directions are clearly posted at drive through yet almost every time there is someone waiting for their prescription to be filled, please let the pharmacy employees know that they cannot tell people that they can wait, today there were six cars waiting over twenty minutes for the vehicle up fronts order to be filled!!! I called and spoke to someone in the...
Read full complaintnot applying offers sent to my cards...
Please take a look at this proof of my offers that expired today... my card number is [protected] You can see other offers; 20% off etc... and the expired ones as well... I am a very frequent patron of your business. I visit your downtown store 55 Summer Street { near my place of employment } in downtown Boston and your Mattapan store; as I live in close...
Read full complaintpharmacy
Hello I am writing to file a complaint. The CVS that I normally go to has had several issues over the last year or so. First being, customers are asked to wait 1-2 days or longer prescriptions. Second, most recently, 12/19, I went in to pick up a prescription. The person who rang out my order informed me that the reigster had "frozen" and that she needed...
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