CVS review: pharmacy

On 7/29 I phoned in a refill, RX# 711073, recording said it would be ready at noon on the 30th. At 5pm on the 30th, I was told it could be ready in 15 minutes but I had to take my daughter to a game. I said I'd come back. I didn't get back there the next day. My gut went this morning, 8 days after I was told it would be ready in 15 minutes and she was told it wasn't ready. They said it would be ready in 15 minutes. Apparently the standard brush off. After 20 minutes, she was asked if she needed help. She said she was waiting for a prescription and was told they hadn't even started on it. Then after another wait, she was told they only have 17 pills of the 60. At that point we asked if they could send the request to Walgreens and we'll take the 17 pills. The unpleasant woman there said "of you're sending it to Walgreens, I'm not going to give you any and they have to call us." Now that was really unnecessary. I called Walgreens and they'll have it done in an hour. My girlfriend is a CRNA in a large godly chain, Northwell, and she's going make sure she tells every Dr she works with about this. I'm moving my children's business to Walgreens, 2 blocks away, and I'll never go back. The staff in the pharmacy is unprofessional and unpleasant. The truth about not being able to fill the prescription in a timely manner would have kept my business. Lying, appeasement, and unprofessionalism have cost you 5 customers.

View 0 more photos