CVS’s earns a 1.3-star rating from 25 reviews and 3337 complaints, showing that the majority of pharmacy shoppers are dissatisfied with their purchases and service.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Missing medication
I tried to have my husband medication refilled and was told to soon, I was told he still had 2mos medication so I looked at the bottle and it said 90 but he only taken a month, and I know for a fact he only took what he had taken because he hates taken pills also the ppl we have to deal with at this location are rude, when talking to them about a issue they...
Read full review of CVSPharmacy
Needed to pick up my prescriptions during my lunch hour on 8/30/2023. It was 12:44. Went into the store because I needed to pick up a couple of extra things. Went to the back of the store and all the gates were down and I could hear people talking. Went back up front and asked the clerk what was up with the pharmacy. He stated they are all at lunch till...
Read full review of CVSCVS Pharmacy not receiving electronic order from my doctor, multiple times for same order, multiple months
Hello, Dates: 8/29 (mid day) &8/30 (6:13pm) Location: La Costa CVS, 7740 Rancho Santa Fe, Carlsbad, CA I have had problems over the last several months with my local CVS pharmacy refill system. My doctor has sent in my monthly refills in and for the last 2-3 months they say they have not received the order except for maybe one of 4-5 of them. My...
Read full review of CVSCVS in Ithaca NY has gone down hill
This is about CVS in Ithaca NY on Clinton St. In the past months they have hired people that don't even know how to run a cash register. The pharmacist is negligent at filling orders on time. I've sent in orders online gone in up to a week later and it still is waiting to be filled! They don't call the physicians when a refill is scheduled to be refilled...
Read full review of CVSGave me the wrong prescription
I picked up my prescription this morning from CVS. I looked at the brown bag, had proper name and Rx listed. I walked back home (I have epilepsy) only to discover I only got part of my Rx plus someone else's Rx for something else. I looked it up and it says it is for GERD. I then had to walk another 1.5 miles back and forth to get the problem corrected. Not...
Read full review of CVSBonus gifts offered to customers
I have been a victim of this scam twice.
It is the bonus gift opportunity to buy something from a variety of discounted gifts.
The gift is never as advertised. The price is never as advertised.
The first time, was a pair of ear buds. The advertised price was supposed to be $ 6.99. When my bank statement came, I was actually charged $ 112.00 plus shipping.
The second was a car vacuum. Same identical scam, advertised as $ 9.99 plus shipping. The actual price was $ 49.99 plus shipping.
I swore I would never use this CVS service again. I have a hard time believing that CVS would allow this to happen if they ever knew. How many complaints like this has CVS had? I'm curious.
Desired outcome: Protect future unsuspecting customers
I have twice accepted to purchase a discounted bonus gift offered by CVS or their subsidiaries. And twice I have been significantly over charged.
The money is a minor insult.
The offer from CVS's vender is a scam.
I love CVS, but I can honestly say this is the worst experience I've ever had with CVS, or whoever their vendor is. The worst part was losing faith in CVS.
The first incident was for a set of ear buds for $ 12.99, but I was actually charged $ 116.99.
The second incident was for a car vacuum, for 29.99 and I was charged $ 99.99.
Chairs taken away by the pharmacy area
Hicksville, 11801 store on Newbridge Road and old country Road. had chairs for years by the pharmacy area and now it doesn’t many of us are older with problems pertaining to standing, waiting on this endless lines to get prescriptions.
never have enough help is now to a point where I’m looking for a new drugstore .
you have a line of chairs for the shots area
how about giving numbers like a butcher shop so we can sit very unhappy
Desired outcome: bring back the chairs by the pharmacy area, service the customers without such long lines waiting time
Manager
CVS manager at the Beale street location in Quincy at 9:45PM August 24th 2023 was a white male 25-30+ years old. I buy 2 gallons of water and a sand bucket. The manager uninvitingly yells across the store “it’s pretty late for beach supplies!” While it sounds neutral in text, the experience I received was taunting, rude, and pedantic. It’s hostile. Don’t...
Read full review of CVSPharmacy
CVS 9006 Greenwell Springs Rd. Ashley Called to get a refill in eye drops. I was told I needed a prior authorization, so I asked who I needed to call. The doctor's office or the insurance. I was told, yea, for both. The calls started at 10:15 and ended at 1:45. I called all parties involved. While talking the insurance company, a floater from CVS called to...
Read full review of CVSCVS #8994 Southaven, MS
I am a physician and my wife is a nurse. My wife has pneumonia and our physician prescribed Rocephin IM rather than admitting her to the hospital. The pharmacy tech called my wife and said they had received the medication but would not give her the medication - “they didn’t feel comfortable giving an IV medication for home use.” Essentially implying our doctor doesn’t know what he is doing and not knowing it can be given IM. She has been getting the shots at his office but needed it for the weekend. This is the same pharmacy who recently gave me another patient’s prescriptions and demanded I drive back immediately to return them. Incompetence beyond measure at this location. Will no longer use CVS and I will discourage my patients from doing so as well.
Desired outcome: Investigate this location - incompetent.
Incompetence and insolence seem to be the top two requirements for CVS personnel. Customer service, any care at all about the customer do not exist at CVS, so it must begin with their executive officers and management. I am searching for a new pharmacy and may need to go to a small independent one. It couldn’t be less convenient or have worse customer service.
Pharmacy
Sunday august 20th - pharmacy rudeness
1:29 in line at pharmacy-girl behind counter says we close at 1:30 til 2:00
I said it's 1:29 - she said we still can't take care of you
I have been a customer at this cvs for over 30 years - eddie dowling highway north smithfield ri
I have disliked the service here for many years and have learned to tolerate it-but it must be said - you people suck
Corporate & retail independence has ruined so much in this country and cvs is one of the worst offenders
A resident of north smithfield
Desired outcome: NONE why bother
Customer service
Since recently closing the Katonah NY. location, which had superior service,
the 715 Bedford Rd., Bedford Hills NY location has taken over. This store in Bedford Hills is a true disgrace to the customers. Everyone we know who uses this location has nothing but negative comments and many are leaving to other pharmacies. We were told by the former staff at Katonah, before you closed it, some were going over to Bedford Hills. That was false, as we have not seen any staff from Bedford Hills. These staff members, especially the pharmacists, were very familiar with their customer's needs. My recent experience at Bedford Hills was nothing short of horrible and unprofessional. None of my numerous phone calls were answered. Upon going directly to the store, I was told that they do not answer their phone at the location. My prescriptions were not filled, even though I was notified on my cellphone that they were. I could not get any response from the pharmacy.
Get you act together!
Desired outcome: Increase staff and quality of service.
Store lights
CVS store # 8789 — Fluorescent tube ceiling lights. Around 20 are rolling or strobing and have been for many many months. They are real bad for people with epilepsy. Dangerous and should not ever get that bad with so many lights flashing for so long. This needs to be fixed ASAP. If someone has a seizure in the store due to neglect of those lights there...
Read full review of CVSPharmacy
I went to pick up a prescription this evening from CVS and are shocked at their behavior. After getting home I noticed the bottle felt a little light for the quantity prescribed and listed on the bottle, which prompted me to count what I actually received. Long and behold, I was 20 short. I called them and they told me they would "write a note" and to pick...
Read full review of CVSPharmacist deception and malpractice
May 30,2023. The head pharmacist lied about the legality of filling an out of state doctors script for my sleep meds that are considered a controlled substance. Mind you, cvs had filled my scripts for a year but he refused to fill them one day early since I was leaving for Europe the
Next day. He was willing to fill them until he learned the scripts were from my Louisiana doctor. He blamed it on safety. When I said my personal doctor knew me better than he did, his story changed. He blamed Texas law. I spoke with another pharmacist who said it was not a law but a guideline. He changes his story again and said cvs policy wouldn’t allow him to fill them. When I pointed out cvs had been filling them for a year, he seemed speechless. I told him I didn’t like him being less than truthful he reacted by vacating my scripts. They disappeared from the cvs app as well as the cvs computer bc the techs I spoke with couldn’t even find a record of my scripts being filled. At least that is what they told me. I told the head pharmacist I was done with cvs. He
Retaliates by raising the price of viagra from 25.00 to 111.00. We indeed are done doing business with cvs.
Desired outcome: Head pharmacist should be disciplined and should issue me a personal apology.
Customer service
My husband had an appointment with the minute clinic that went fine. However a medication that he got prescribed required a prior authorization in order to have it filled. I attempted to speak with someone at the minute clinic to discuss this, however I got a front of store clerk instead. He did not understand what I was trying to explain and when I did try...
Read full review of CVSWhy the pharmacy in belmont nc never has your medication in stock
I do not understand why cvs in Belmont NC never has needed medication in stock-it is always-"it is on back order"- it can be ozempic - monjeuro - or narcolepsy medicine. This is a 24 hour store-my physicians are getting tired of hearing this. No store, whether it be a retail and especially a store CVS we depend on never have meds in stock - WHY — I never...
Read full review of CVSService
CVS Brooklyn ST Carbondale pa 18433.[protected] It started week or so ago my dr ordered my pain med and couple days go by so I ask dr send again he did another couple days go be finally after 3rd order I saw it was in prosses about 3-4 days later still not ready dr called med in rite aid had within hour as soon as I picked it up cvs pops up ready to be...
Read full review of CVSPharmacy not following instructions along with a nasty attitude
Pharmacy CVS in Honesdale PA My 96 year old mother was released from the hospital and required several Rx I was told at the hospital at 10:30 am that the RX's were called in the CVS Pharmacy the day before Mom was finally released from the hospital at 1:30 my sister took her home and I went to CVS to pick up the Rxs I was given ONE of the five Rx's wa...
Read full review of CVSContact regarding prescription
I have been a client at the CVS at legacy and Lebanon in Frisco, Texas for 23 years. Recently, they changed the automated phone system and you can not speak to a person. Furthermore, when calling about a prescription that was called in, there is no option for it. The staff have always been professional and polite, as I have indicated many times for the in...
Read full review of CVSOverview of CVS complaint handling
-
CVS Contacts
-
CVS phone numbers+1 (401) 770-9237+1 (401) 770-9237Click up if you have successfully reached CVS by calling +1 (401) 770-9237 phone number 1 1 users reported that they have successfully reached CVS by calling +1 (401) 770-9237 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9237 phone number 24 24 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9237 phone numberCorporate Communications+1 (401) 770-9811+1 (401) 770-9811Click up if you have successfully reached CVS by calling +1 (401) 770-9811 phone number 3 3 users reported that they have successfully reached CVS by calling +1 (401) 770-9811 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9811 phone number 44 44 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9811 phone numberCorporate Communications+1 (401) 652-0893+1 (401) 652-0893Click up if you have successfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (401) 652-0893 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 652-0893 phone number+1 (800) 746-7287+1 (800) 746-7287Click up if you have successfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 746-7287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 746-7287 phone numberCVS/pharmacy Customer Services+1 (888) 607-4287+1 (888) 607-4287Click up if you have successfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (888) 607-4287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (888) 607-4287 phone numberCustomer Care for CVS.com+1 (866) 389-2727+1 (866) 389-2727Click up if you have successfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (866) 389-2727 phone number Click down if you have unsuccessfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (866) 389-2727 phone numberMinuteClinic assistance+1 (800) 742-7827+1 (800) 742-7827Click up if you have successfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 742-7827 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 742-7827 phone numberPrescription refill for in-store pickup
-
CVS emailsservice@cvsvision.com100%Confidence score: 100%Supportcustomercare@cvs.com100%Confidence score: 100%Support
-
CVS addressOne CVS Drive, Woonsocket, Colorado, 02895, United States
-
CVS social media
-
Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all CVS contacts
Most discussed complaints
Cashier womanRecent comments about CVS company
Cashier woman
Dis-Chem Pharmacies
157 reviews
PharmaGlobalRx
1 review
Frederick Community Pharmacy
1 review
UK Sleeping Pills
5 reviews
Inveda
6 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.