The complaint has been investigated and
resolved to the customer's satisfactionResolved CVS — I was cheated with their deceptive practices
resolved to the customer's satisfaction
Complaint against Store 479: 265 Long Ave, Hillside NJ 07205
Today I spent around 1 hour arguing with a guy at CVS's photo department. I brought my SD card with me to take passport pictures from my own. I created passport pictures in the CVS Photo machine and did not take help from any CVS employee. So after checkout when I went to the CVS person then he charged me the price of passport pictures i.e 7.99 each for 4 printouts. However the price of the 1 print is 29 Cents.
So when he was charging me with the around 32$ for 4 printouts. I asked him that it should be 29 Cents per print instead of 7.99 per print becasue I didnt take anybodys help to get passport pictures. In response to my question he told me that it doesnt matter whether you take printout from your own or your take help from us. We will be charging you $7.99 for each. My little daughter was crying and it was her food time, so I had to agree with him and allowed him charging around $32.00.
More frustrating situation was awaiting. When he brought my passport pictures, I got so frustrated to see those pictures becasue none of them was with the same size, so when I asked him why thiey are not similar in size then he put all blame on me and said its your mistake in a very rude manner and said we can not help it. I asked him I could do mistake in one picture but cant make similar kind of mistake in all. That was so unethical of him that he kept blaming me. After long effort when I asked him that I am going to talk to CVS customer Care to report this issue then he offered me to click passport pictures free of cost, so I agreed
with his offer because my one year old daughter was crying so I had no option then accepting his indirect force offer. So I took the picture then I went home.
I was so tensed even after reaching home for long time. Then I decided to go to another CVS (Store # 2795, 187 Millburn Ave, Millburn, NJ) to make sure what are charges if I bring my own SD card and take the passport printout from my own and if when CVS guy take picture and order passport pictures. I was astonished to hear that if I take from my own then charges will be 29Cents each. So there I took 8 printouts of passport size pictures and they charged me 29cents for each printout.
First CVS pharmacy cheated me and I wanted to lodge complain against the person. I also have receipts from both CVS. Ontime reply and action will be appreciable, otherwise I have to go legal way.
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