Crunch Fitness

I have been a member at Crunch for 4+ years and found that not only was it a welcoming environment but I also made friends including the trainers who are the reason I attend the classes. On May 2nd, 2019, I found out that both of my trainers left Crunch, one resigning and one being "let go". After talking with my friends and the trainers, I find it appalling that this situation happened and the manager didn't handle the situation appropriately. A fellow gym member was asked to move over to a different located because of a small group training class that was going to start by a trainer, Theresa. This member was in her face, yelling and cursing, not only at her but also at front desk staff. This member was not able to calm down or be deescalated by Theresa or other staff. The following day, Theresa was let go with no explanation and escorted out of the building which was uncalled for and embarrassing. The management style here is horrible. I once had to wait a half hour for an ice pack, because there were none in the building, and when another staff went to go find the manager, she was on her phone standing in line at the Dollar General next door talking. Not even with an ice pack in her hand. The manager should have listened to her staff and discuss ways to handle the situation the next time if she felt it wasn't appropriate. I have even come to find out that people have left her voicemails and letters and she hasn't returned one so how important are her patrons to her? I am going to end my membership as well as other family and friends who found out about what has occurred and find this inappropriate, appalling, and poor management style.
These trainers should be welcomed back with an apology. They are going to lose business there because many of the women who have gone to classes have done so because of these two trainers who give their all both in and out of the gym and make you feel like you are working hard and making progress... empowering you and making you feel like a better person.

Melissa Wehman
[protected]@aol.com

When my husband and I joined Crunch, Vista, the person who enrolled us told us that there would be no penalty for canceling - you just need to give one month notice.

When we went to cancel today they told us we would need to pay the next month membership. Ok, that seems fair enough. Then they also told us that we would need to pay the annual membership fee (for next year). We joined last year on May 8th and we canceled May 3rd. So why do we need to pay for next year's annual fees? The fees were $49 each.

The lady at the counter basically to us that she would send our bill to collections if we did not pay it. We paid it, but will never step foot in a Crunch Gym ever again!

We would like our yearly membership fees for the year that we are NOT members refunded.

They advertise $14.95 a month with no contract and yet they charge $19.95 a month and refuse to cancel your monthly membership even when it's never been used. I told them that I had only used their gym once and was unable to return.

This is what they wrote back: I am sorry to hear that you will not be continuing your membership here at crunch fitness. I went in to cancel your account. I am not able to cancel at this time due to there being a outstanding balance balance of 21.15. If we bring that current I can get your account cancelled. If you have any questions please let me know

Danielle Valpey
Crunch Black Eagle
Office: 208-376-6558

They want to charge me another month in which I did not use, I didn't even use the first month but once. This is what I responded with:
Well take me to collections, I am not paying it, I can sue for false advertisement of $14.95 a month which hasn't been true for quite some time. So we can either make a deal and call it even or I will pursue taking it to court since I know that you will let my bill go to court either through a collection agency or in court.

THEIR ADVERTISEMENT SAYS NO CONTRACT. THIS IS FALSE ADVERTISEMENT ON THEIR PART.

The staff at Crunch Fitness in Mississauga Ontario, Canada are unprofessional and unethical. They are following clients around in the change room and shouting at them on the weekends telling them to leave because they do not want to work 1 minute more then the closing time.
Particularly this short heavy built (chubby_ blonde guy with blonde beard) typically teamed up with another employee is doing this every weekend. This is very disturbing to watch that crunch employees are Bullying clients and customers and have and show no respect for them. Please investigate with this location as most customers are leaving this place due to self respect.
We trust this will be investigated and the resolution we look for is disciplinary action on the employee training.

Regards.

Today there was naked man in the womens dressing room as i went to get my belongs.
Frightened by him, I immediately left and told mgmnt.
who said with shrugged shoulders "I know, theres nothing we can do."
So I walked away confused, shaken, feeling endangered and left with my concerns, complaints and fears completely dismissed.
Since mgmt didnt offer me help, my boyfriend escorted me to get my belongs where this man was STILL standing naked, blocking the mirrors, sinks and in full view. Blatent and odd behavior .
We got my things as quickly as possible and immediately left without a word or second glace.
Outside the locker room, two Mgrs and two employees swiftly approached and began verbally accosting us with a scene.
She began by yelling at us that my bf wasn't allowed in there and accused us of starting trouble. ?
In addition she said that it's a judgement free gym AS IF we somehow passed judgment of this naked who just terrified me.
She quickly followed up by telling us that she was going to immediately revoke our memberships. (Really, we haven't said or done anything!)
By now, I rebuked her and her unprofessional, and uncalled for actions.
Furthermore, my bf decided to record her nonsensical attack on me but as he did, another manager stepped in front of him, told him not to record and used his hands to push him back from recording.
Yes. I called the police and filed a complaint.

Please contact me immediately
Linda harms
[protected]

Hello Henry,

Thank you for taking the time to talked to me today.

On April 8th at 7:30pm, I went as usual to my local Crunch gym with my 15 year old son. (my membership 19.99 allow me to have a guest). It is normal that the clerk at the counter ask my son for his own membership which he always decline because he does not drive and for now he always come with me.

As approaching the entrance I notice Venecia Gamboa was speaking with a family, Sydney greeted us and asked my son to get his own membership, which we reply that he is only fifteen. Then, I proceed to enter my kid information on the guest list when Ms. Gamboa snatched the pen out of my hand and tells me that she has a family before me, I replied that she was still talking to them and I had a zumba class to attend, she said that I have to wait if I want my son to get in. Members started to starred at us and my son was clearly embarrassed by the situation, I asked her to let him use the restroom, she declined it. I decided to go inside for a minute to let the attention to go away. When I come back, she started to lectured me, I asked her for her name and Ms. Gamboa decline to provided, I asked Sydney she said they didn't have any paper, I asked to write it down in a register paper. Ms. Gamboa looked at me angry and said: " That's it, I will take care of your membership and escort you out, where is the security" then she ran out to look for the shopping center security, When she came back I told her "I am just asking you for your name, look what scene you are causing, looked how some people are recording you" she finally gave me her name and I moved on to my class, which it was already started and I was not able to enjoyed.

I am writing you today to request what Ms. Gamboa threatened me to do "take care of your membership", a refund of all my annual and monthly fees as it was a decision of one of your representatives to cancel my membership.

I joined crunch a couple of months ago & on march 19 signed up for personal trainer twice a week for a year. I was explained the price and thought you know what this will help get me on track to better health.
When the $113.00 started appearing each week on my visa, it really started adding up, so I called the waterdown location on april 11, and spoke with jon, he referred me to his manager matt fry & there is no movement on cancelling the personal training because im past the 10 days from date of purchase. he mentioned that if i found another crunch member I could transfer over to them... I'm so upset with this and due to the inability to budge what so ever, I'm also going to cancel my monthly membership. You don;t care about Health & people, this was something I wanted to try, I never have ever hired a trainer & took a leap, financially realizing this is a hard ship .

Hello,
My name is Karina Courville, I've been experiencing some trouble with personal training fees and employees from one of your locations.

I recently enrolled in a personal training at crunch fitness In welland Ontario, i was never given a copy of the contract and I was never told that once is signed it I wasn't going to be able to put the account on hold if needed. I had lost my job after singing up so I asked the employee who signed me up for the personal training to put it on hold until I could figure out how I was going to come up with the funds to pay the fees, I was put on social assistance because I am unable to work now due to health concerns from my doctor I was speaking with one of the employees who had informed me that I was going to get refunded 300$ that was taken from my account after I had asked them to put my account on hold they told me they were sending me a cheque in the mail. To then witch I had never recieved. I've been talking with the personal training manager at my location I had set up a meeting but due to doctors appointments I was unable to go. It was not until I messaged his boss saying he hadn't got back to me that he then emailed me saying he doesn't work weekends and that this wasn't going to end in the way I desire. I have now had 222 dollars in nsf fees including the original 300$ that was taken from my account I'm on social assistance and when they deposited my cheque money was taken and now I'm unable to pay my rent due to this situation. This hs been on going since January and nothing has been done to put the account on hold. I'm unable to reach head office and this matter needs to be dealt with before I lose my apartment due to the money that was taken from my account.
If someone could email me back at [protected]@gmail.com or call me at([protected]. It would be much appreciated

Hello, I'm hoping to get this resolved, I joined peak plus for the type of class it is. Well, I pay extra for those classes but over the loudspeaker, they invite everyone in the gym to participate in which I don't believe is fair that I pay for and they don't. I also was told the classes were 45 mins long but they only last 20-25 mins where I'm used to classes being 1 hr back to back. When I asked for a class schedule I was told they aren't allowed to give copies of the classes but online are incorrect and have shown up many times just to go home. I also joined when there where classes after 9 am and there is only one location that has it one or two times a week. When I asked to cancel my membership because it was false advertising 3 days before it was due they told me that it was already being processed and payment could not be stopped. I moved Jan 1st an hr away and have not gone to any crunch fitness because of distance. I want to cancel my membership but I am always told I have to do it at my crunch I joined at, but its too far away. Please cancel my membership and please refund any monies due to me. Thank you.

Sincerely,
Christina LaRocca
[protected]
[protected]@gmail.com

I have been a member since 10/17. It is now 3/17/19. Shortly after joining I reported some broken equipment (fixed lateral pulldown). That equipment is still not fixed. I have shown employees the problem several times, and nothing is done. When I last talked to the executive manager, she told me it was on the books since October, but it still was not fixed. I originally reported it long before Oct. Currently the only seated leg press and leg extension are also broken. The leg press has been down over a month. I reported all three of these machines again on Wednesday 3/13/19.

These are relatively easy fixes, and I see no reason these machines are not inspected every two weeks by the staff. I have been a member of other gyms and repairs have never taken so long. This crunch fitness seems to have a very high turnover of employees and managers. The present Executive manager listened well a week ago, and she promised action on the leg press, but it is still not fixed. Bureaucratic issues seem to keep coming up. One suggestion I have is to certify a single employee to fix these machines along with their other duties.

One final comment. I wanted to send a letter to the CEO of Crunch Corp. Finding a name and address is impossible. I am trying to help Crunch improve their product, but it is so difficult to find where to write something so that someone in authority is aware of the problem, is impossible. You need to make these people accessible.

Please email me a response, and let me know what steps you are taking to remedy this situation.

Sincerely,
[protected]@ctcweb.net

I am a client at Crunch gym in Upland Ca. and have been for 5+ years. As of recent there is a new H.I.T.T program that takes place in the middle of the equipment..as of the "new" changes in the gym . The program is run by a woman named Cintia Hutcheson. She is very rude and has become more dangerous while at the gym. She has now been telling all of us clients (not in the H.I.T.T program) that we must get off our machines that we are not allowed to be on the machines (which has never been said to anyone) She has made it a point to blast the music so loud that none of the clients can hear music on their headphones. While lifting she puts sleds and white boards behind people to the point of where people are tripping or almost falling . When the object is moved slightly she continues to make sure to put it right behind clients again . She has told people in the absolute rudest way that they have 1 min to move . This is unacceptable and dangerous for ALL clients this needs to be addressed ..

Hello I am a member of crunch fitness of upland ca. There is a new trainer whos hold a hiit, or boot camp almost every night. Her name is cintia hutchinson from what the manager said, when ever she holds her class she is rude and disrespectful, in every way to all who (are any where near her class) as she puts it. She is unsafe where as to push equipment in back of you as a means to make you want to move and or leave like another member did last night. She is causeing a hostel enviroment for others and many others have the same complaint about her. She blocks off equipment at least 8 major pieces, all 3 cable machines, both rope stations, the entire cross fit area, and all of the field turf. As a former manager of a gym it is unacceptable to block equipment form members who pay their dues like everyone else, and members walk out thats a bigger problem.

Good morning I have been a member for over a year and I am set up on auto pay with my debt card. Got a new card forgot to update it on yr website. Went into the gym today. Manager claudia lozez, and alayna tesh told me I had to get my card or I could not work out. Asked if I could go online today and use my checking account that way I never haft to check exp date. Was told if I didnt give my card now I could not come in and that I could not cancell my membership. Had a friend which I just had her sign up with perk plus and asked if I could come in as her guest till I got home she told me that I was abuseing the system. *really* never missed a payment. And was never called or text or emailed my memeber was expired due to card on file. I cancelled my memeber ship and I will let people no yrour managers and rude and snotty. And I am going on social media and letting them also know the way I was talked to and treaded. Btw I have a credit score over 800 and thats because I pay my way in life. Maybe you might put in yr billing system to call text or email when a person is past due so they arent shamed when they come to workout. And in the past year I have really enjoyed coming there. Guess thats why I have sean at least $ managers come and go.

Almost daily there is only one adult in the child care center with 15 or more children of different ages. This is sad! One person can not take care of that many children! I asked how much they paid because I run an in home daycare and would have thought about working there instead! 7.75 an hour! That is an insult. It is hard to take care of all of those children. Also this is showing us parents that you don't care about us or our children, because we are getting calls to pick up our children because there is not another person in there to help calm them down. I understand the 10 minuets rule, where if a child is inconsolable for 10 minuets you get a call but today I didn't have that chance because there was no one there to help the poor girl!
I also never take my children at night because the 2 girls that are normally there, never watch the kids, they are always on their phone and sitting talking to each other. They have no pride in their jobs and the ones in the morning that do like their jobs aren't getting the pay they need to support their families!