Crunch Fitness reviews and complaints 1
View all 417 complaintsCrunch Fitness - membership downgrade fee
Joined: november 2018
Incident date: 1/14/2019
Member id: abc279861
Resolution: change of membership with no fee.
I signed up for a member a couple months ago and selected the peak membership as I was told I could downgrade or cancel at any time. I called today to change my membership to the basic package because I don't have the time to take advantage of the classes due to my second child being born recently. It turns out I would need to pay a downgrade fee of $69.99! The monthly fee is $29.99 and the annual fee is $59.99.
The rep or manager on the phone just told me that I can't cancel the membership unless I pay the annual fee even though I opted for the month to month membership in case I wanted to leave at any point. So now my options are continue to pay for services that don't interest me, pay an absurd downgrade fee that was not brought to my attention at the time of registration, or basically still pay that amount and lose my membership.
How can a company get away with practices like this? I was willing to downgrade and continue to go when I have the time, but this has kinda it for me. Why should I stay with a company like this?
Latest Crunch Fitness Reviews
Membership Membership fee Safety hazard which could death or serious injury. Charged after membership canceled Staff - bullyingGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!