Crunch Fitness
Reviews and Complaints

I was visiting LA earlier this year and decided to join crunch gym for the one week so paid for a one week pass for $110.

Over a month ago (4 months after I visited the gym) I noticed I had been charged another one off fee of $350.

I contacted the manager Jonathan Ethridge who was useless and put me in touch with Casey Callangan who was equally as useless, who apologised and said there was a fault in their system, but still over a month later havn't repaid me, And stopped responding.

This is flat out fraud and I have since proceeded with legal proceedings.

Avoid this gym at all costs! Iv never ever experienced anything quite like this.

I went to Bankstown crunch gym and all i wanted to do is downgrade my membership however they ended up resigning me instead. They charged me $138.50 and I have been asking for my refund but the manager keep apologising and tells me samething over and over again. The money taken out of account on the 24th May 2019. Please look into this and I am also going to call fair trading tomorrow. Also please view the attached screenshots which shows how many emails I have sent to Bankstown crunch before submitting this complaint.

I called in February of 2019 to cancel my membership with crunch and I was told it was cancelled now upon checking my account I see it was not and when contacting the gym they will not do anything about it I've been charged$ 24.80 every month and a $81 charge for a term renewal or something when it should have already been cancelled ! What do I have to do to get my money back get a lawyer ?

Tom at east norriton gave me as you said the cold shoulder. I told Ken I wanted to cancel my service. Ken pointed to Tom. He totally was negative to me. Talk to Tom was like dad and daughter being controlled. I start talking he would cut me off. He seemed a negative spirit from the beginning. It ended with me leaving and returning to pay my fees owed. As I walked in the gym Tom said Ken you handled her. It was not surprising to me. Maybe I was not the kind of people he likes to talk too. Before I asked for help Tom was rushing me to ask my questions, smh. Ken was kind. He ask why I wanted to end the membership. It is because of Tom.

I followed up with the JD, GM of Crunch Sunset, and scheduled an appointment at 11 AM. I arrived at 11 AM and was ignored by the front desk staff for about 5 minutes while I was standing waiting for one of the two guys working to ask me if I needed help. They were too busy having a conversation until I interrupted them to let then know I was there for an 11 AM appointment.

I was then passed to two other staff members because no one seemed to want to help me. I then took a seat as I was told that JD was with a client. At 11.25 AM, I text JD to let me know I was waiting as I wasn't sure anyone even told him I was there.

At 11.30 AM after seeing JD walk around the front desk talking still not acknowledging me, I left.

This is the same level of customer service I experienced as a member 4 years ago. And oddly enough is in direct contrast to the Crunch mission statement plastered on the wall next to where I was seated for 30 minutes.

My name is Warren Plowden.
On May 31, 2019 I join a Crunch Fitness Club in the Chamblee Area of Atlanta Georgia. I called ahead of time and spoke to a Darius who I later met officially once I came to your club.
Darius was quite professional in showing me around this location. After I decided to join Darius informed me about the 5 cent sign up special that ended at the end of the gyms operation hours that day May 31, 2019.
I ask Darius on several occasions during this sign up/transaction if there were any hidden fees. His reply "No."
Once signed up I ask Darius when will my account see the $24.00 withdrawal for my membership? His reply "The end of June and at the end of each month with a one time $39.00 maintenance fee that will hit in August 2019.

I ask these questions at least 4 to 5 times. His reply the same. "No hidden fees and your account will be charged at the end of each month.

So my question is why was my account changed June 5, 2019? When I called and inquired about this the manager I believe her name is Lorry, Laura or Loren said to me "Darius is new and he was wrong." I ask how long has he been there she said "about a month." Really? Sir I ask you is that my fault he doesn't know his job?

Then I ask her for the amount to be refunded. Her reply "we cannot do that."

I told her over and over again what I was told by Darius.
Her reply "I hear you and understand but I can give you a t-shirt or one on one training."

She could not give me any information for contacting someone over her so I had to google Crunch corporate information and I got a young lady in Athens Ga who gave me your email.

My goal here is for your team to honor what was stated by Darius, have some accountability, refund my money and charge my account at the end of each month like I was told.

I don't understand why or how this is so hard to do.
I'm truly looking forward to your reply.

Myself and my sister were signed up to a monthly contact instead of the month pass we assumed we had brought in December. Crunch sunset is one of my favourite gyms to train however, a contact wasn't signed for the monthly they continued to take & even tho they have agreed to To refund myself and I've given my details ( which are the same as the card they took money from ) I'm still no closer to a result. It's a shame as I really really love this gym and yet I've emailed Teresa and management numerous times and still no refund - I'm so disappointed- it's spoilt my experience of them.

I love the Staff and Instructor at the Crunch in Naples Florida ! This is the third time the schedule was changed and I double check with the app or website any modifications of the schedule but it was not accurate. As a mother and work, for me the time to exercise is very limited and I program my schedule very precise. I went to the gym and again it was not classes and the same answer ! WE ARE SORRY ! I understand one time mistakes but this is the Third time

Crunch Fitness - Jasper 10303 Jasper Ave CWB Building, Edmonton, AB

I am paying for a membership includes tanning & hydromassage however the location does not actually have the tanning beds or hydromassage chairs.

The Competition Act provides criminal and civil regimes to address false or misleading representations. Section 52 of the Act is a criminal provision.

Staff was unable to communicate or understand what was being said, after repeatedly telling her a (M) was passing out in the restroom I (F) kept ruining in to check on him because she wouldn't get help. Grabbing a manger the first time (who's office is hidden out of sight) would've easily corrected the problem and she couldn't even do that. A manager came after I was able to help him up and out of the restroom and made it seem like we were the issue. Management showed no sympathy and treated us like we had no reason to be upset when their staff is negligent, we obviously don't feel safe at that gym anymore and decided to cancel.

The mens change room at this cruch location is absolutely vile. There is mold on all the shower curtains as well dirt hair and garbage in all the drains. I reported this to the front desk weeks ago and nothing was done. As of today I went in to the washroom stall and there was blood and urin all over the toilet seat and walls. I have already contacted the citys health ans saftey board.

I was told I could not cancel my gym membership by a employee from Crunch Fitnese he refused to give me his name and refused to transfer me over to his manager after repeatedly asking for his name. The very rude employee then stated i could email my request to cancel my gym membership. I then asked him to speak his manager he refused. I sat on the phone with this individual for more than 10 mins and he would not help me and just continued to argue with me. I then called back 1 hour later to speak to the owner David of Crunch La Mirada Fitness and he did not try to help me out with this situation he simply tried to rush me off the phone and said I cancelled your membership. He didn't ask me what happened when I had to call another gym and requested LJ a asst Manager to a Corona .CA gym to help me out with this matter. The owner told me heard what happened from another manager and he said he cancelled my membership. I told David the owner what are your plans in regard to this associate of training him on customer service with customers ? he said it's private and he then proceeded to get me off the phone with no additional help or apology. I am extremely upset, disappointed and baffled on how Crunch Fitness is being handled in La Mirada .CA. Horrible horrible and extremely horrible. I will move forward with 3rd party complaints with BBB, Yelp, Social outlets FB, IG, Google. I feel the owner of this gym is not representing Crunch Fitness to its fullest! It's a very unfortunate situation since I have been in the LA Mirada community all of my life and I will not or ever refer anyone to this facility because of the lack of care, response, and honesty that not being represented here. I would like to speak to someone at the corporate level so I can give my input on this matter before it goes viral and complaints are made.
Regards,
Teresa Escobedo
[protected]

Hi,

I have tried to cancel my gym member ship for over a month and they got back to me a month later charging me for an extra 4 weeks and yet haven't canceled it. I was told that if I don't pay for it, the amount will accumulate until it is paid for and cancelled. on the management end it has been really irresponsible of them to not contact me via email and I had to call up constantly without an answer. it isn't fair on me to have to pay for a service I haven't access and given that my cancellation form has been submitted on the 14/6/2019. Really disgusted and disappointing on how useless staff and management has been at Mentone crunch fitness!

Please email or provide me a number to discuss the issue.
email: [protected]@hotmail.com

Thanks

Selina

I am a customer since many years, and I wanted to bring to your att. an incident that happened to me on 19th of april at whasington ave location, miami each. I received a very abrupt email where I was accused of going to the gym without paying last and curren month, while my account resulted frozen for medical reasons.I am been going to the gym for the last 40 days and regularly using my clicker and as always when I do so, the monthly fee are charged to my account since the gym has my credit card on file. As soon I have received the above e mail, Ipersonally went to the gym to clarify my position and MS LINDSAY PROSPERO treated me in a very disrespectfull and rude way as if I had not paid on purpose. I cancelled my membership right then and there and motivated on the request of cancellation form. I sent the same e mail to the manager Tanya Savage, she don't send me any reply... belive a business of any type cannot afford to have such an unprofessional, rude and disrespectful employee
DR Bruno Morpurgo

My son's account was charged the annual membership fee of 53.07 twice. He called on Monday (5/6/19) and was told at our local gym that his refund would be processed right away. Today (5/10/19) he called because he has yet to see the refund and was told it may take a week or longer. Local gym tells us to call corporate billing and billing says to contact our local gym. We call the local gym for the number to the corporate office and they said they don't have a number to the corporate office. Groceries need to be bought and bills need to be paid and he is out an extra 53.07 from his account. The fees are quick to be pulled out but why are they not quick to refund when it was "their" mistake? Can someone help with a corporate number?

I used the proper step of cancelling my membership a number of years ago. I had to provide a second cancellation letter because I was told it was lost. I recently checked my credit score and it shows that I owe $105 to Crunch Fitness. The second time I provided a cancellation letter to the manager on duty and had her sign a copy for me. I have attached a copy of the letter I submitted. Please remove this outstanding debt from my credit.

My email: [protected]@comcast.net
Cell phone # [protected]

I have been a member at Crunch for 4+ years and found that not only was it a welcoming environment but I also made friends including the trainers who are the reason I attend the classes. On May 2nd, 2019, I found out that both of my trainers left Crunch, one resigning and one being "let go". After talking with my friends and the trainers, I find it appalling that this situation happened and the manager didn't handle the situation appropriately. A fellow gym member was asked to move over to a different located because of a small group training class that was going to start by a trainer, Theresa. This member was in her face, yelling and cursing, not only at her but also at front desk staff. This member was not able to calm down or be deescalated by Theresa or other staff. The following day, Theresa was let go with no explanation and escorted out of the building which was uncalled for and embarrassing. The management style here is horrible. I once had to wait a half hour for an ice pack, because there were none in the building, and when another staff went to go find the manager, she was on her phone standing in line at the Dollar General next door talking. Not even with an ice pack in her hand. The manager should have listened to her staff and discuss ways to handle the situation the next time if she felt it wasn't appropriate. I have even come to find out that people have left her voicemails and letters and she hasn't returned one so how important are her patrons to her? I am going to end my membership as well as other family and friends who found out about what has occurred and find this inappropriate, appalling, and poor management style.
These trainers should be welcomed back with an apology. They are going to lose business there because many of the women who have gone to classes have done so because of these two trainers who give their all both in and out of the gym and make you feel like you are working hard and making progress... empowering you and making you feel like a better person.

Melissa Wehman
[protected]@aol.com