Crunch Fitness review: receipt

I've gone into my local Crunch gym about 1 time/week over the last 2 months to ask for a receipt for the 2018 year. I get reimbursed for my gym membership from my insurance. Every time I go in, the staff are help, but they have no clue in how to print out a valid year's worth of receipts. I was told that my complaint was passed up to upper management and told that my frustration was "over the top" in an email I saw.

Yeah? You've been frustrated too if you've made a simple request for over a month and gotten no results.

Why can't you help me, Crunch? Why is my complaint for a receipt "over the top"?

Dan