Crunch Fitness review: Personal training / general customer service

I have been a member for years. Recently I purchased a one year personal training package to get back in shape. Due to a knee injury last May and surgery last January, I hadn't done much fitness and needed to get back in shape. After first session, I pulled something. Not sure what it was yet. I saw my doctor. He prescribed anti inflammatory meds. I went to 2 more sessions. The pain was excessive. I saw my physio therapist who suspected a c6 disc herniation. So, I called the gym yesterday at 3 pm to let them know that I would not be in for my 4 pm training apt. I told Cohen the situation and that I could not get through the workouts and that I thought the workouts are you hard for me. I asked for an appointment to come in to discuss next steps. Later I received a call from training manager. This call resulted in her saying she had no time. That there's absolutely no cancellation allowed due to my contract. That she can assign a new trainer, but I get no choice. I reminded her that I'm severely injured, I can't workout right now. I asked about qualifications to see if they had anyone with physio background or something. She got defensive and hung up on me. I called back to ask for a meeting with manager or owner. That conversation resulted in the receptionist telling me off. I then got an email from a manager who was wrongly informed about what had happened. She offered me that I could cancel if I have a doctors note or to put things on hold. I sent her back an email saying OK, cancel my membership and my training and I'll get you that note. Then she backtracked, trying to offer me that meeting with the training manager not accepting to cancel my membership. All this just because I'm injured and called to say I'd miss an apt. At this point, I feel that the relationship between myself and the gym is broken and not repairable. To charge me over $1300.00 for sessions I can not attend is outrageous. I'm a single mom. It's not OK to take people's money, especially when I got injured in your workout. I can't possibly ever feel comfortable working out there or showing up there and that's why I want to cancel my entire membership. I don't see why I can't cancel it. I asked 3 times in writing now. Just outrageous. Marie Sonia Albert