Cricket Wireless review: Request for visual accommodation disability request repeated refusal/denial plus unprofessionalism

On 02.19.26, requested (in person) claim for damaged phn be submitted. Mngr Kaylee (spelling ?) refused/denied request.

Was instructed to do go online. Stated: "No, will not submit. Must do it yourself," although previously submitted claim for malfunctioning phn (origional phn). Comment to not assist was not made during initial request as Brandy (Cricket staff) w/ Kaylee's assistance submitted online claim (plus activation service upon arrival for replacement phn) as seeking reasonable accommodation for assistance (as per fed/state disability guidelines was made and have been accommodated throughout every financial exchange and service w/ Cricket, Gatesville, TX, 76528, until now.

Also, upon initial contact when purchased via Cricket, specifically asked (Kaylee was initial contact) if Cricket offers reasonable accommodation for disabilities, replied yes and has been accommodating (until current refusal/denial).

On 02.20.26, while utilizing damaged phn typed asurion.com/cricket/claim (via Kaylee instuctions). Error mesg: Invalid address. Also, Cricket/claim.com, and https://asur.me/TBR89V5. All invalid addresses. Repeatedly phnd (#: 8.274.2538), spoke w/ several individuals (Bryon, Douglas, Gabriel). Was given an IMEI# and a different phn #: 844.246.1939.

Dispite repeated reasonable request for accommodation for assistance, did not occur until spoke w/ Gabriel, who is extremely kind, knowledgeable, professional. Gabriel submitted request for new phone (same #). Phone arrived.

Now, unable to activate w/out resonable accommodation for assistance (still unable to submit claim for damaged phn), nor activate replacement phn. Unsuccessfully attempted as unable to scan.

Also, now physically frightened to appear in person at storefront for activation (or any other services) due to unprofessional verbal exchange and obvious negative demeanor and conduct of store mngr unjustly directed toward myself as clearly identified as bullying behavior.

Moreover, on 02.20.26, spoke (via phn) w/ store mngr (Kaylee) again to express not receiving assistance via her specific instuctions (both lack of online and customer service assistance). Reached out to her for addition assistance in order to ascretain a resolution, however, she did not maintain professionalism. Pnd again 8.274.2538, spoke w/ Gabriel.

While speaking w/ Kaylee, was intentionally belittled, treated condendsendingly, spoken to rudely. Kaylee was, likewise, extremely aggressive by not my being allowed to speak. She was (is) also dishonest by falsely stating did not submit original claim therefore will not do so now (although both she and staff did submit previous claim). Was not allowed to speak, she did not (will not) listen. Was repeatedly demeaned by refusing to discuss issue (in calm, mature, rational manner). Refused to initially state name of her management (still not have after asking-whispered it rather than speaking clearly) in order to properly resolve issue by both forcefully shouting when I spook and for insisting I discuss w/ her than she duscuss w/ her mngr (unacceptable) issues rather than I speaking directly w/ her mngr by repeatedly demanding she did not previously submit claim (dishonest statements) nor will as there is nothing she will (can) do to assist in resolving issue.

Throughout entire communication, mngr Kaylee maintained an unnecessarily aggressive stance, clearly a personal dislike, and an extremely unprofessional demeanor.