U.S. Cellular / United States Cellular
Reviews and Complaints

1st I want to say that I upgraded one phone without any credits paying full price, but when upgrading my 2nd phone, I was told I would receive a credit of 16.99 per month. I am getting the credit, but my issue I'm being charged for a line upgrade of $15.00. I was never told about having to upgrade my phone service. So, what this makes a whole 1.99 difference. I called multiple times and customer service puts me on hold and after an hour wait time they hang up on me. I want this 15.00 charges credited back and I still except the $16.99 credit going in the future. Call me [protected]

I was recently triple charged due to a billing error on US Cellular. The amount of overcharges was almost $500.00. I called US Cellular when I noticed the error and it was stilled pending payment. The customer service representative I spoke with told I would have my refund in 12-24 hours. When this did not happen I called US Cellular again, I was told that since the payment had now gone through I would need to wait at least 30 days for a refund. I stated this was not acceptable and I need the money to pay my other bills. I was told it could be expedited if I went to one of their stores with a copy of my bank statement showing the extra charges. I went to store I was told it would take 7-10 days for refund. After that time was elapsed I called US Cellular again and was told the same thing the first representative had told me, I stated all the previous things I had done per their request. I was then told I would have payment on a specific date. This did not occur. I called yet again and was told it would be another 7 days (this will be the 30 mark from my original complaint). Still no money, and no accountability except for passing the buck to the “ billing resolution department “ saying that they could not/would not expedite my refund . My bills are stacking up, luckily my ex-husband lent my some money so I stayed current on my rent. I’m looking forward to ending my 20+ year relationship with US cellular, I’ve had enough.

I recently tried using U.S. Cellular's website (uscellular.com) and I have to say, I was not impressed. First off, they tried to force me to use Google Chrome as my browser. I don't appreciate being told what to do, especially when it comes to my personal preferences. Plus, I've had issues with Google Chrome in the past, like when it lifted my bank card information without my consent. Not cool, U.S. Cellular.

Another issue I had with their website was the lack of a login code option. Instead, they expect you to enter all of your login information manually. This is a huge inconvenience and a security risk. I think they should have a link where you can enter a code instead of having to type everything out.

Overall, I was disappointed with my experience on uscellular.com. I hope they can make some improvements in the future to make it more user-friendly and secure.

I gotta say, I ain't too happy with U.S. Cellular. Every dang month, I gotta call 'em up and try to figure out what the heck is goin' on with my bill. They promised me that my bill would be $160 a month when I signed up for all these deals, but it's never been that low. It's always over $200 and sometimes even more! And they keep addin' these hidden fees that I ain't never heard of before. It's like they're tryin' to trick me or somethin'.

And don't even get me started on their customer service. Every time I call, nobody knows what's goin' on and they can never fix it. It's like they're just readin' from a script or somethin'. If I didn't have to pay off my phones, I'd switch to a different company in a heartbeat. This place is a joke.

So, I recently tried out U.S. Cellular and I gotta say, I was pretty disappointed with their money-back guarantee. I mean, I returned everything within the first 15 days like they said, but turns out I still had to pay for a whole month of service. What the heck, man? I had to dig through a bunch of fine print to find out about this, and even the phone reps were all like "yeah, we can totally do that legally." Like, seriously? I ended up getting charged 60 bucks for just a 5 day "trial." Not cool, U.S. Cellular. Not cool at all.

I've been having some serious issues with U.S. Cellular lately. My phone has been deactivated for two whole days now, and this is actually the second time it's happened in just two weeks. I've been in touch with my local representative, who's been doing their best to help me out, but unfortunately they haven't been able to get any assistance from the parent company.

Honestly, I'm at my wit's end with this whole situation. The service I've been receiving from the parent company has been incredibly inefficient, and I'm seriously considering cancelling my service altogether. I mean, what's the point of paying for a service that doesn't even work half the time?

If you're thinking about signing up with U.S. Cellular, I'd definitely recommend thinking twice. While my local representative has been great, the parent company has been a real headache to deal with. My account number is *** if anyone from the company is reading this and wants to try and help me out.

Overall, I'm just really disappointed with the service I've been receiving from U.S. Cellular. I hope they can get their act together soon, because I'm seriously considering switching to a different provider if things don't improve.

I been using U.S. Cellular for a while now and I gotta say, the service is pretty good. I can get a signal pretty much anywhere I go, which is important cuz I need to stay connected with my peeps. And the customer service is pretty good too. They always answer my questions and help me out when I need it.

But there's one thing that really grinds my gears, and that's the bill. My bill used to be around 520 bucks a month, which is already a lot of money. But then it started going up and up and up. After 5 months it went up to 800 bucks, then 1100, and then 1400. What the heck, man? I didn't upgrade anything, but they keep telling me I did. And then they say my bill for February will be 300 bucks, but it ends up being over 1000. That's just crazy.

I've gone into the store to try and get it fixed, but they don't do anything about it. It's like they don't care about their customers or something. I mean, I like the service and all, but I can't afford to pay that much every month. It's just not right.

U.S. Cellular is a company that I would not recommend to anyone. My experience with them was beyond horrible when I tried to change my bill. They gave me the run around time after time, especially after I tried to get the credit that they owe me. It was frustrating to deal with them, and they took money from me that belongs to me. They said they can't go back and listen to the recording from the phone call that I had, which is just sickening. They are stealing [censored], and their dishonesty is at its finest. I would say $#*! this company!

U.S. Cellular is not a good company. They won't help you set up a payment plan or anything. They just tell you that you have to pay the whole thing off. The CEO of U.S. Cellular is not doing a good job at all. I'm switching to a different phone company because they just lost a customer. Every time you call, you get a rude person who won't help you. I don't recommend U.S. Cellular to anyone.

U.S. Cellular ain't the best phone company out there, that's for sure. They charged me for some service when I was out of the country, but it didn't even work! So I had to buy another phone while I was on a hunting trip, and I could only bring one phone with me. That phone cost me a whopping $118! And then, when I tried to bring my S20 with me to take some videos, I ended up dropping it in the snow. It was only 18 inches deep, but that was enough to make me lose my phone. And let me tell you, replacing that S20 was not cheap. It cost me $248!

I've been with U.S. Cellular for years, and I've had so many dropped calls. It's just not worth it anymore. I'm done with them. They're the sorriest phone company in Marion, NC. Good riddance!

So, I decided to give U.S. Cellular a try and bought two phones. The cashier told me that my first bill would be $160, which included taxes. I was hesitant at first because I thought the first bill is always high, but the cashier reassured me by printing off a copy of my bill. However, when I received my first bill, it was $312 and it was already past due. I was shocked and frustrated.

I immediately called customer service to address the issue, but unfortunately, they were not helpful at all. They claimed that they were not present during the conversation and could not do anything about it. I was disappointed with their response and felt like I was being taken advantage of.

Despite this initial setback, I decided to stick with U.S. Cellular and give them another chance. I am happy to say that since then, I have not had any major issues with their service. The coverage is good and the call quality is clear. I also appreciate their affordable plans and the fact that they offer unlimited data.

Overall, I would recommend U.S. Cellular to anyone looking for a reliable and affordable cell phone provider. Just be sure to double-check your bill and don't be afraid to call customer service if you have any issues.

U.S. Cellular is a company that seems to care very little about their customers or the rules set by the Federal Communications Commission. I had the unfortunate experience of dealing with their customer service team and it was by far the worst I have ever encountered. I had paid off my phone but they refused to unlock it and even went as far as to hang up on me. It's unbelievable that a company like this is still in business.

If there was a rating of zero, U.S. Cellular would definitely deserve it. It's time for them to start treating people with respect and unlock phones that have been paid off. It's a simple concept, but apparently they need to be reminded that this is the United States of America and you can't treat people like garbage and get away with it.

Together, we can put a stop to companies like U.S. Cellular and make America great again. It's time for them to start following the rules and treating their customers with the respect they deserve. Don't waste your time with this company, there are plenty of other options out there that will treat you better.

I am subscriber for their Home Phone service offering for several year now. I went out of Service over 2 days ago and still out. I have contacted USCellular multiple times and cannot get any information regarding when or even if it will be restored. As a replacement for regular home phone services normally provided by my physical land line "wire carrier" I went to USCellular offering as it did not require a long installation waiting period when I moved here 3 years ago.

USCellular enjoys a non-competitive advantage here in this predominately rural area and it shows as I was admonished today for visiting the local store to ask when or if the service will be restored. I was told they had no access to such data as they could only confirm they knew the voice services provided had been out of service for past 3 days.

I have been a US Cellular customer for 17 years. I have no complaints regarding cell coverage. About 1 1/2 years ago I was told I had to get a new phone as the 3g is not going to function after the cell towers are upgraded. I was told this would be free. They are charging me $12.95 per month for my free phone. Also around June 2022, I brought a friend of mine in and he switched over from Verizon. He is happy. His bill is $41 per month for the exact same service I have. My bill is $62 per month. I was told it would be $34 per month. I have spent at least 6 hours of my time at store and in person trying to get help with this over the last few months. Each time I am assured all is taken care of. This is at least six different times! Then my bill is the same. The contact on their website, conveniently doesn't work, unless it's a technical issue. Do they care at all?

On oct 28th i received a text which will be added below about a free phone if you add a new line or eligible for an upgrade. My daughter went in since shes on the account and they told her no thats not the case. Today i contacted us cellular on line. They said the phone line in not eligible because it has $200 something owed. As i stated to them it says right on my screen congrats this line is eligible for an early upgrade. It does not state in the promo it cant be for early upgrades it just says if its eligible for an upgrade. Its extremely misleading if it said the other we wouldn't have wasted time. I have been with us cellular for 20+ years and theres more and more things like this that has been extremely irritating.

Back in June of 2022, I contacted U.S. Cellular about their 29.99 per line even for individuals. I was told that is what my service fees were going to be. So in the next month, I contacted them because my bill jumped to 37.47. So they told me that my auto-pay discount wasn't working and they have had issues with this, and to give them a couple of months to try to fix it. So I waited 2 months before I contacted them again. They then told me it was because I wasn't keeping my data usage below 3 GB. So I waited another couple of months to get my GB below 3 and I contacted them last Thursday. And I asked to speak to a supervisor. They said they didn't have one available to come to the chat, so they were supposed to set me up to be contacted via phone within 24 hours. It is now Saturday and I can't access the chat because it claims they are all too busy and to try again later. I just want what I was promised which is to have my service fees be 29.99. My family has been a loyal customer to them, and so have I for many years even before I got my own plan. So I want to know why I am getting lied to and mistreated.

I received a free phone offer in july of 2020 in the mail. Took this letter to US Cellular in Keokuk, ia. they told me i could get a free phone up to $500. at no charge or change to my phone bill then in Aug a charge of $ 12.45 was charged on my acc. Went back to the same US Center yesterday & they told me I now owe $479.57 this is fraud! please help me get this cge off my acc. I'm a senior citizen.

I keep receiving porn text messages. I have called US Cellular and they blocked the texts from hotmail. Well that didn't last. I have been with US cellular since 2002. And have never had this problem until the last 6 months. I have grandchildren under 18 that have cell phones. If I am getting them, then I know they are. US Cellular used to care about their customers. I guess not so much anymore. So if your customers don't really matter, what about kids? You must have kids of your own. How would you feel if your children received porn text messages? I just received another one 3/15/2022. I have been deleting them as I get them. Please something needs to be done.. I only use my phone for text messages and phone calls. I do not use internet on it.