Cricket Wireless
reviews and complaints

On 2/23/23 I went to the Cricket Store at 5522 Georgia Ave,. NW Washington, DC! Around 3:10, When I got there the doors were locked and then I saw a sign to my right saying the out to lunch will back back shortly, so I went and sat in my car to wait not knowing what time he left, so about 45 minutes later the guy comes back goes in, so I got out of my car and went to the door and it was still locked so I knocked on the door and the employee came from the back and pointed to the sign and went back in the back, so I knocked on the door again and he came from the back again very nasty and said "I am at lunch and I said I know, but what time will you be back? and he said when I get back, I don't bother you when are at lunch do I? I said I don't even know you and said that's no way to treat or talk to a customer, he said again I am at lunch, I said I will complain about you he said I don't care go ahead! and went in the back, so a gentleman came up and said what is he closed what is he doing and kind of shook the door, he cam from the back again, but this time he had a big Black Bat and kept saying that I' am at lunch! So the guy said he got a bat? I said yes, and told him I am definitely going to complain this is no way to treat a customer! I was going to purchase a phone because my battery wouldn't charge up so I couldn't use my phone I came straight from work to purchase it! But never got the chance he didn't even want to answer my question. I think his attitude was desspicable, nasty and very unprofessional. He get a bat for a female

On February 7, 2023 in the afternoon I purchased two American Express gift cards (each at $500.00 for a total of $1000.00 and sent them to merchant at [protected] right after I purchased the cards. The merchant later told me the cards I sent were used. On February 8, 2023 I contacted American Express Customer Service, [protected] who investigated on where the cards went to. The customer service Rep to me on card number377935554664708 gift card is used in Jacksonville, Florida, at a place called "Coach Factory". The second card number [protected] she traced to Birmingham, Alabama, a place called "P2C". I requested help from Cricket on what happened and to please investigate why my gift cards went to two different states instead of getting my cards to [protected].

On 2/4 22 at approximately 1500 hrs. I Contacted Customer Service regarding being double billed.

Account Number [protected]

Contact Name Richard Halom

I called in and made a payment while an auto withdrawal was made later in the day. Hence, I was double charged for the month. I have never had this happen before. I have made an online payment and it has always cancelled my AutoPay.

Unsatisfied with the customer service reps' answers that it was my fault, and the company was not responsible. I wanted to speak with a supervisor. Being transferred to a supervisor a short time later, there was no answer. I let the phone ring for 5 MINUTES. NO ANSWER.

Now I have been a customer for years with Cricket. I don't have to be. I can leave this company a go elsewhere. Mint is starting to look good. If you treat long standing customers like they are disposable, and you are unwilling to help them. Maybe I should move on.

I would have called back but waiting 20 minuutes the first time for a customer service rep was long enough.

I am very disappointed about the customer service, every yime I call customer service can not help with any issues. Every time they just give out excuses. Yesterday I was trying to pay my bill, I could not do it because your system was down. Today I had to pay the $15.00 activation fee because nobody could do anything about it. Wthat's the point of having a customer service department.if they can not help! Plus why I have to pay the activation fee, if it was not my fault your services online and by phone where down, supposly doing and up date on system. I will appreciate if someone can provide a better service. Plan your coverage services is also not working well. I have attached a screenshot where it shows still at 11:25 your service was down.

My name is Celeste Michelle Sims. I was hired by Cricket Wireless in Beeville, Texas on January 5th, 2023. I have screenshots of the legal paperwork with my legal signature on them. I not only filled out the New Hire form, I also filled out and signed the W-4 form that consists of my social security number on it. The manager Abigail said I was never hired, but that is false. I waited a week after I filled out the paperwork until they received my background check back, and then called the manager back Abigail the district manager. When I called her, she flat out said that I never got brought on board. However, because I filled out the W-4, legally it's showing on my record that I work for Cricket Wireless, even though I don't.

On 12/28/22 I purchased a new Cricket Dream 5G.

On 12/29/22 the phone was shutting itself off and on randomly and I was unable to receive texts, phone calls or make phone calls.

On 12/30/22 I took the phone back to Danville, Il Cricket store and they said it was possibly a virus in one of the pre installed apps. The representative did a soft reset and cleaned the 'caches'. I took it home it worked for a few hours and then started shutting off and on again with a full charge to the battery. I had the same problems I had before.

On 1/4/23 I took the phone back to the Cricket store with proof of all the errors messages I was receiving. I have screenshots of it shutting off and on, an Android Recovery message, etc. The representative did a factory reset and sent me home. This did not resolve the issues and the Danville Store's manager said there is no 30 day return but your website says there is. I contacted Cricket through FB messenger. They were going to send the information to Danville store and look at a possible exchange. I have not heard back from them.

In the meantime I use this phone for business and have been unable to make or receive calls or texts since 12/29/22. My phone number is [protected]

My daughter used the bridge pay option and she made the initial payment of $55.00 her bill was $73.00 she woke up 7 in the morning and attempted to pay the remaining amount and was told that because she didn't pay it by 12 the entire bill was due. What happened to the $55.00 she already paid? This company is stealing people's money and I'm reporting them to the BBB

This month, I paid my phone bill, as I usually do. A week later, my phone was shut off. (4 lines that are my childrens). I called and was told that there was an $8 insurance charge, but I don't have that on my account. Regardless, we agreed to paid the $8. The representative on the phone, said we had to pay $63. The reasoning? I have to pay a connection fee, AND two of the phones for next month. I explained that I will no longer use the service next month, and was told, basically, we don't care and that's too bad. Pay it. So, $55 extra to turn my phones back on, from 8. I have 6 children. We live paycheck to paycheck. SO, I decided to put a mobile hotspot on my phone, to help the people who didn't have service. I was not asked to pay for it. NO WHERE was it stated that I would be charged at that time. The next day, the other 4 phones are turned off. No text warning, no email, no warning. My balance on the app, was still 0, Please make it make sense. So, now we have no phones at all. I call, and am told that I have to pay 65 to get it turned back on. A $35 reconnection fee, and 30 for the hot spot, which is normally 10.

Even though my bills were paid in full, I have screenshots of the 0 balance, even after they turned them off. This is outrageous. We have been Cricket customers, for LITERAL years. This is not the way that you treat loyal customers. Taking food out of my children's mouth, "just because we can:.

My phone was suspended for non-payment. I received a text from Cricket that my payment was due on 1/6/23. I called the customer service number on 1/10 (10 times) and every time was told I needed to pay $5.00, which I had paid online on 1/10. One representative hung up on me after I had waited 15 minutes on hold. The last representative took all my information including a call-back number. That call was disconnected. They did not call me back or reactivate my service. I have been 1 and 1/2 days without a phone. I have a terminally ill family member with no way to contact me.

On 12/5, I ordered a new phone from Cricket Wireless at a cost of $99, plus they added on a $25.00 upgrade fee, and a $10 tax for a total of $134.99. On 12/6, I needed to cancel the order; however, the phone had already shipped. I immediately requested a return, which I received on 12/8 and dropped off on 12/12. The phone was never unpackaged or opened. It was received and signed for by Cricket on 12/14. I never received an email acknowledgement from Cricket acknowledging receipt of the return. I had to call numerous times, wait on hold for unacceptable times to find out where my refund was. Cricket's customer service were less than helpful! Finally, on Tuesday, January 3 I got a hold of a customer service rep. that knew what he was doing but again I had wait for an unacceptable amount of time while he investigated where my refund was. I was instructed that I had to get a warranty refund number from their warranty department, which I was transferred to. The rep. who assisted me provided me the number, and advised that they authorized my refund on 12/15. I then received a call back from the other rep. who took the number from me and finished processing my refund. I did not get my refund until Saturday, January 7th for only $109.99 - minus the $25 upgrade fee. After more long waits with customer service and being hung up on, with no answer of where my the $25 was on a phone that I didn't even upgrade to! Cricket basically stole this $25, caused me great stress and aggravation.

Jeanette McLaughlin I went into the store for a week trying to get my service back with Cricket I went it the store all week the week of January 4/5/6//7&9 when I went into the store and told the manager that I didn't know I wasn't with cricket but with track phone I was told my service was cancelled and I'm with track phone well the manager tried to tell me I had to give him 10 dollars for the chip and 65 Dollars to activate the account I told him I was on government phone he still was trying to get money out of me on Saturday I went back into the store the young lady I talk to told me I didn't have to pay but 10 dollars and 25dollars activation fee my phone number is 434/429/9912 because on January 9 2023 the manager

called police on me I told the police if he had not been on the phone with his wife he could have taken care of my business he was on the phone with his wife and he told me I had nothing to do with what he do on his phone I said but you're working and you're supposed to be helping me he was also telling me about him selling T-shirts I wouldn't buy a t-shirt from him he's using cricket to sell t-shirts he's opening up his own business I like to make a complaint because he told the police officer he didn't want me in the store anymore I didn't do anything to be kicked out of the store I did not curse him I did not call him out his name nothing like that so I need corporate to call me so they can get this straight they have the video and they can view what happened in the store my telephone number is 434/429/9912 my name is Ms. McLaughlin

On Friday1/06/23 I did a chat and phone call to cricket to cancel a line because my fiancé passed away. They took care of that. Then they said I owe 88.00 on 1/14/23. I have screenshot from the chat. On 1/8/23 they shut off all our phones and want us to pay 15.00 reconnect fee. I am a 10 year customer who loved cricket. Now I will be looking to go somewhere else. I'm very disappointed with cricket. I should not be paying a reconnect fee. Or be lied to about the date of my bill.

I went to purchased cell phone at Cricket store located 2201 Pico Blvd., Los Angeles, CA. 90006, time 8:03 PM last December 23, 2022, the Mgr. Catherine, who is disrespectful and rude. The transaction took me 4 hrs. waited so long, attending other customers, I ask her for seniors plan, she said I have to apply for ACP, unfortunately computer not working she said, she ask me to purchase the phone then will apply ACP, so I did it went up to total $ 273.00, except no reciept for gadget plug in $20,00. The problem when I got home the gadget cords not working so I can I used the phone, no more load, surprised, brand new, only 2 allowed to access instead 100, impossible, so the following day went back to the store complaint, I ask her to return the phone and the gadget is not working.. She got upset she said I can't return the phone while I just purchased that day after, she ignored and attended other customers and told many times please leave, leave, get out, leave, she badly treated me as stupid person. I am very nice and kind understanding person never despise anyone, no matter how poor or rich always in a polite manner. The store Mgr. Catherine need to study or lecture how to deal with a customer politely with respect especially senior citizens. I went to San Fernando Cricket store the guy politely approach me with respect, complaint to the gadget cord to plugin worth $20.00 no reciept, he said the gadget not working and he laughs, why she refused to refund if not working, then the guy give me better worth $60.00 with reciept and ask him if he can change my cell phone, he said, go back where you purchased and their is 30 days to return or exchange if not salisfied. impossible she will not accept, and I said never go back, got frustrated, after her rude behavior, she ignored and close the door, and ask, e to go out, please leave, leave.

I hope to resolve this matter promptly or response to change my cell phone for seniors discount, she over charged me when I check Crickets online so many special O for the phone with special rate. I've had my Crickets for 6 yrs. no problem until the battery no longer working completely dead they said. It's auto pay.

Point Blank the phone is three months old I was not informed I had only so much time to return before I could not! Now I was informed by progressive today I need a letter that is certified to return because the return by days are up! I was given what I thought was a brand new phone acts like a old ancient has been phone! Can't hear from it half the time, hangs up in the middle of calls, call fails get a lot, can you hear me now you say a lot, static a lot on the line, ppl call me and it goes straight to voicemail or does not ring at all, echo's when you talk during calls so annoying!

Also my first visit to your store after numerous attempts to solve my issue by 611 was horrible caused me a serious panic attack and I will not ever use a public store of yours again! The lady was not very educated as far as phones go she refused to look to see what the 611 rep had put on my account for her to read and she only wanted to network reset my phone which had already been done and I told her so that was frustrating I proceeded to tell her about testing the SIM card and she claimed to have no phone at all to test my SIM card in and no device to do so either, I couldn't believe it she hardly moved at all it was like she was frozen! I left in disbelief and sobbing while going into a panic attack!

I finally was able to reach a supervisor after numerous attempts on your 611 number he was helpful although unable to resolve my issue, he at least seemed some educated and knew that I wasn't making things up he tested the towers didn't make me restart my network over for the 300th time ugh! He actually called me back when he said he would and although was unable to solve my phone issue at least he tried!

I have had many of panic attacks because this phone the way it behaves and it's issues! I have sobbed and I have screamed I am disabled therefore I need my phone I can not afford a lot that is why I was going through progressive it worked best for me! However the IPHONE 13 did not! Please think hard about this.

ok i m complaining about cricket wireless bc they have been grandfathering my service out to anyone who can access it. then i had filed a complaint w the fcc n they totally changed what my complaint was really about. they wrote me back n said that i was complaining over speaking to a bot n not a live person, no that wasnt it at all it was how do i learn to use the stream mode in my service n once i learned that then i could figure out who it was grandfathering me. n my phone kept freezing up. but none of those were addressed n they kept resending me the same phone back. until this ladt time then they were supposed to have sent me a completely new n upgraded phone called the cricket splendor n well n each time they ssked me to return the older one to asurion well i awake the other day n i look at the phone laying next to me n on the back it says its my old phone the one i sent back to them ok so wheres my spendor n why do they look exactly alike

Over a week ago I started trying to login per text I received about my bill. I was set on autopay. I tried to login. I could not. There was no 24/7 help (I am disabled and only awake after dark (11pm-6am)
All I wanted was help logging in. Now I want to win the lottery to start an ad campaign to bring your company down!
I keep getting brushed off. I am disabled, I do not drive! Do not send me to a store, I will go somewhere else.
Now my phone is suspended and I refuse to pay late fees for YOUR INEPTITUDE.
My doctors are trying to reach me. You are endangering MY LIFE>
Mike
get ready for the lawsuit after I die.

I have been a cricket member since Feb,2022. After 6 months my phone started to fail. Buttons did work, phone shut, dropped calls, changing time zone. I called customer service, and they made matters, but I heard that they were the one to talk to. They could fix anything. And made it worst. Majority of the representatives should not be so overconfident, they matter worst. So, I decided to go to the store I purchased it from, because he helped me before and was great. But he was unavailable. So, I explained the problem and also told her I am on ACP program for low income. they she explained I need to call them; the store doesn't deal with that. I asked for a phone number. She said she did have any info and knew nothing about the plan. So, I went outside and googled the number, talked to ACP and was told I needed to go to a store. I call the Cricket representatives, while sitting I n my car because I did want to try and educate her, she didn't seem like work was of interest to her. and I did not want a debate. I was angry enough. This all took place in the Rohnert Park location. Due to lack of assistance, I went to the Petaluma store on the same day. He was just as useless. I was informed he did not know anything about the ACP program, and my only option was to buy a new phone, I explained I couldn't afford a new phone. I was told sorry.

Back in my car, I call ACP back, then I was told that the program has a year warranty on it and the phone is covered. They sent me a new phone. July 21

Moving forward 12/9/22 to present went to use my found the lock on the first...cont

On sunday 11, 2022 I went into a cricket store to cancel my second line.

Mary at the store assisted me to cancel the 2nd line. Mary talked to a chat person and told them, I wanted to cancel the 2nd line. The chat person cancelled my the other line instead when mary told them the cancelled the wrong line the chat person disconnected. Mary got back on chat and got someone else she explained what happened and the chat person told mary that I had to pay $75.00 to restore my line. Mary explained that the other chat person cancelled the wrong line. Chat person said there was nothing they could do.

I then spoke to customer service supervisor jay he submitted ticket # i-xpid4z for investigation. I then spoke to rude unprofessional supervisor leo who also spoke to the store manager, leo told her that he could see the conversation on chat that it was an error on there part and that would not correct it unless I paid to restore it. I have been going in circles with cricket for 3 days now.

Please contact me on [protected] or [protected]@yahoo.com

went into a store to cancel my 2nd line, Mary at store was talking to a person on chat and told her I wanted to cancel the 2nd line and chat person cancelled wrong line. when Mary told the person on chat they cancelled wrong line the chat person disconnected. when Mary went back on chat line and told the new chat person what happen, they told Mary to restore it I had to pay 75.00. Which is wrong. I have talked to several supervisors on customer service. I spoke to one supervisor name Jay gave me this ticket # I-xpid4z for investigation he open. I spoke to another supervisor name Leo that also talked to the store manager and told her that he, see's the chat conversation and see where the chat person cancelled the wrong line and Leo told store manager that he would not correct their mistake unless I paid to restore my other line. you can contact me at [protected]. This happened on Sunday Dec. 11, 2022 and I have gotten nothing but the run around with customer service.