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Net10 Wireless Customer Care Service

TracFone Wireless, Inc.

9700 N.W. 112th Ave
United States - 33178

Customer Support Phone Numbers

Additional Contact Information

California Public Utilities Commission
Consumer Affairs Branch
505 Van Ness Avenue
San Francisco, CA 94102

Phone Number: 1 800 649 7570* or TDD 1 800 229 6846


Net10 Wireless Complaints & Reviews

Net10 Wireless / net10 customer service

traygirl on Nov 20, 2017
This is the most unprofessional phonewireless service I have ever delt with!!! Customer service is a joke!!! No one speaks English that you can understand so how are they suppose to help with any of their English speaking customers? DO Not Purchase A NET10 Wireless Phone!!! I have waited a...

Net10 Wireless / bring you own phone

Delilahrichardson on Nov 14, 2017
I went threw web site and entered info wanted to get the right sims for my phone and area. When got the sims did what I was sopose to. to set it up and it would not work call to get help after about hour and a half going threw everything. They said give it 24 hrs and my phone would be...

Net10 Wireless / net10 cell phone minutes stolen by company

Patty Hoke Faulkner on Oct 17, 2017
Here is letter I sent to TracFone.. Owner of Net 10 10-16-17 had 0 days and 14026 minutes on my Net 10 phone. Phone is only emergency phone, rarely ever used. But still does not give Net 10 company right to steal my minutes. I had that amount of minutes because of having the roll over plan...

Net10 Wireless / charged two times same bill now unregistered sim

Kenneth Winnen on Aug 12, 2017
was safelink id 21762965 now went to add minutes charged twice when it said it could not complete transaction. on 08/11/2017 said tracphone or Verison bill said net10 Wireless. phone # 5416980798/ serial # 354 417 071 783 110 sim 890 141 042 784 913 319 81. my phone # on other cell 541-373-38-91 want...

Net10 Wireless / service & customer service

red coffee on Aug 9, 2017
8/9/2017 - 5:10pm. Called customer service. Spoke with Mae. Young lady with a heavy accent and talked very fast. Problem: I get 3 cell phones: foe me, hubby & sister. All are on auto pay and have never "bounced". "They took my sister's money and today she has "zero service days left". I...

Net10 Wireless / plan being switched by error in pin number/plan

LewisPO on Jul 30, 2017
I have been doing business with Net10 for over a decade. I have always paid as I go, with corresponding extension in service time remaining. I purchased a $60.00 PIN I thought would add 900 minutes to my plan. I had something like 150 days left and about 650 service days. Now I have 50...

Net10 Wireless / customer & technical support

Jesse Molnar on Jul 19, 2017
Net10 has to have by far the worst customer support I have ever experienced. I have had a caller id issue for months now. Regardless of getting a ticket number, or asking to speak with a manager, you have to start from scratch every single time. There's no record of your previou...

Net10 Wireless / net10 wireless

Zaelic on Jul 10, 2017
I had an existing account for net 10. I have 3 lines (2 which were auto refill). I wanted to transfer my number (that i had for almost 5 years), to one of the new phones (which was active). I had talked for almost 5 days, and they verified that i could keep my existing number. After...

Net 10 Wireless / Phone and service

Tajsultani on Mar 21, 2017
I purchased a phone from Rite Aid - box said service starts at $35 - went online to activate - would only let me get the $80 package. I went to Pinzoo, purchased pin card - activated that way. (Net 10 no help!) I send the phone to my mother in TX. They gave her a recycled Houston TX # - she...

Net10 Wireless / Battery

Jennifer M Wilson on Nov 28, 2016
About 3weeks ago i purchased a phone online when recieved the wrong battery was in the package i callex an was assured the problem will be fixed an was told a replacement battery will be sent . i still have not recieved my replacement so now im stuck with a brand new phn that i cant use...

Net10 Wireless / Cell phone monthly plan getting what you pay for not a lie.

guitarevil on Oct 9, 2016
Been customer 6 years and .they have nerve resolved any problems they always Say sorry we can't help you .worse cell phone service .I got new plan this week and my high speed data never worked and the say when I call they say I reached my high speed data limit .I tell them I never had it...

Net 10 Wireless Prepaid Phone / Net 10 prepaid card

Redbird1951 on Sep 12, 2016
Bought a 25.00 prepaid card on 9/11/16 at Walgreens, 9/12/16 early afternoon went online to my account to activate the phone minutes as it ran out about a week ago. Upon this process, it had said that this card is not compatible with this phone card, which brought me to the realization...

Net10 Wireless / Defective Phone! NO DATA! Returned, No Replacement Came!

Godzilla Ate Mars on Mar 8, 2016
I upgraded my phone after a satisfactory experience with Net10. I continued to pay for my old phone (pay per month) so I could retain and transfer my phone number, as they directed me to do. I received my new phone but they did not transfer the number. This is a 20-year old number that I...

Net10 Wireless / Customer service... Worst androids ever !

I called Thursday about my daughter's phone . It had gotten a little damp last Saturday. I put it in rice for 48 hours . The screen is gone. I was told on Thursday that my daughter would have a replacement phone by Monday or Tuesday ... Basically 2 working days. Today I get an empty FedEx...

Net 10 Wireless / Bringing a new phone to net 10

Hank Citti on Jan 13, 2016
On 1-12-2016, I needed a new cell phone. I bough one I like but it was for AT&T. So I bought a kit for $50 to change to Net 10. Once I activated the phone I was told I could only use the unlimited plans and not the plan I had been using. I had been using the pay as you go plan, 300 minute...

NET 10 / The card was switched off after 2 days

Reviewer66251 on Nov 27, 2015
I am so angry. I have bought a card for my cell phone from Net 10. It was $35 for 10 days. I have used it about 2 days and one morning, when I tried to call, my card was switched off. This company turned it off and didn’t inform me about it. I couldn’t use it anymore and the support team...

Net 10 Wireless / Transfer service

Reviewer21550 on Oct 18, 2015
My phone number is 206-953-8042' my old phone is the one I am trying to have reconnected. The serial number is 356 987 034 358 224, SIM # is 890 141 032 552 747 463 54. I have been trying to transfer my Samsung old phone # to a HUAWEI phone given to me by a friend, since Monday...

Net10 Wireless / Disappointing

Reviewer55389 on Aug 18, 2015
I needed to find a lower priced cellular service. We are on a fixed income, I’m pre-cancerous, my husband is disabled, and costs were mounting. I did find a less expensive plan and wanted to try it out before definitely deciding to stop using Net10. I contacted Net10 by email saying I wa...

NET 10 / bought kit to start phone

Ru lake on Jun 2, 2015
I bought kit to start prepaid cell phone, called company net 10 to start kit is called bring you own phone they said it was activated on friday 5/29/2015 called today 6/2/2015 to talk, phone not on yet they tell me sim card not right for phone got this phone for vacation leave in two day...

NET10 / Their crappy customer service and APN settings

True Story Susan on Apr 20, 2015
I have been with Net10 for a good 3 or 4 years. Just recently I had bought a new phone from Net10WirelessPhones.com, where they sell unlocked GSM phones, so I could use the bring your own phone program Net10 has to offer. Every now and then I would experience slow data even though I had...

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