11/23/2017
order number 5616352
My Tracfone from Net10wireless needs replacing. order new phone off net10wireless.com.
Get purchase confirmation emails and I think we are all set.
12/1/2017 Phone doesnt get delivered. Check waybill info and notice address is wrong. Off by a number, this fictional address doesnt exist. The package requires a signature. It cannot be delivered to the correct consignee (me)because the address is incorrect.
I try to track the phone down with my order number. An agent at Net10wireless provides me the Fedex tracking number. I call Fedex and try to arrange a HFPU. Fedex denies my request for HFPU due to a "restriction" the shipper has put on the shipment.
I can't have my purchase delivered and I can't pick it up.
I contact Net10wireless and explained the insanity of the situation to an agent. We have a colorful conversation and the agent got offended that I was unsettled by the dilemma. He deletes my phone number [protected] from the database. I have to contact another agent at Net10wireless to get a new phone number.
12/04/2017
I contact both Net10wireless and Fedex via chat to get both interpretations so I can save the chats and use for documentation to support my claim.
Net10wireless was being unsupportive and incompetent of giving me the tracking number for Fedex. Here is the chat session chock full of ridiculous exchanges between myself and Nitwitwireless.
Reference Number [protected]
DATE/TIME: [protected]:15:46
Chat Transcript
 : Hi! How may I help you today?
Nestor : Hi Bob.
Nestor : Thank you for visiting NET10 Wireless.
Nestor : How may I assist you?
You : i have an order number and i need the frdrx tracking number
You : fedex tracking
Nestor : Sure. I will be more than happy to assist you.
Nestor : Can I have the order number, please?
You : 5616352
Nestor : One moment, please.
Nestor : Can I have the email address you used for this order number?
You : [protected]@yahoo.com
Nestor : Thank you.
Nestor : One moment, please.
Nestor : Just to verify first, did your receive the phone?
You : no i havent
Nestor : When I check your order status on the website. It shows that the order has been shipped already.
You : shipped yes but deleiverd NO could you please give me the tracking number for FEDEX
Nestor : For purchase phones, it doesn't have a tracking number FedEx. Your order number will serve as the tracking number to and can be check on our website.
Nestor : The estimated delivery date by FedEx was on November 28, 2017.
You : yes it does, i got the tracking number from an agent a few days ago on this very chat.
Nestor : Can I have the tracking number?
You : how the [censor] do you expect it to get to where it is supposed to go without a tracking number
You : omfg
You : im trying to get that from YOU
You : i give YOU the order number, you give me the tracking number so I can try to make arrangements to be home to SIGN FOR IT
Nestor : You mentioned you got a tracking from this very chat with a previous representative. Can I have the tracking number please, so I can verify here in my end.
You : it has been misplaced and I need to confirm it. otherwise why would i give you my time
Nestor : One moment, please.
Nestor : Thank you for waiting. I wasn't able to locate the information. My immediate supervisor will take over if this chat. Stay connected while I transfer you.
You : great
Kevyn : Hi Bob. Thank you for visiting NET10 Wireless.
Kevyn : I will verify the transcript of the chat. One moment, please.
You : good do that
You : this is a real mess we have here
Kevyn : Okay. I will.
Kevyn : I understand.
Kevyn : I am still checking the shipment status. One moment, please.
You : the backstory: i ordered a phone on nov 23 order 5616352. i checked the day it was supposed to be delivered and notice the delivery address was off by one number. An extra "0" in the door number. I tried to correct this with your agents and they refused. I tried to pick up at Fedex and they refused because of your restrictions on the shipment requiring delivery to the address (which is wrong on the waybill and doesnt exist). So, if you really understand then let's get this resolved today
Kevyn : I will verify the information that you sent. One moment please.
Kevyn : I understand your situation but we do not modify shipping addresses after a package is shipped out.
Kevyn : If FedEx does not provide you the package at their facilities, it is because of their policies.
You : i get that, that is why i need to track the shipment down with the tracking number
You : the order number doesnt do me any good
Kevyn : The courier for your package is FedEx, your tracking number is [protected] and they do not have a delivery date.
You : no its because of your policies.
Kevyn : I understand. Okay. Is there anything else that I can assist you with?
You : according to them
You : you can wait for the black cloud to descend on your job soon
Kevyn : Okay.
Kevyn : Is there anything else that I can assist you with?
You : i told the other agent to go hang themselves
Kevyn : I understand.
Kevyn : Is there anything else that I can assist you with?
You : yes
Kevyn : Okay. Go ahead.
You : smile for the camera
Kevyn : Please be advised that I will only continue the chat if you have a business-related issue. Once more, is there anything else that I can assist you with?
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