Menu
Cricket Wireless
Cricket Wireless Customer Service Phone, Email, Contacts

Cricket Wireless
reviews & complaints

www.cricketwireless.com
www.cricketwireless.com

Learn how the rating is calculated

1.9 642 Reviews

Cricket Wireless Complaints Summary

142 Resolved
489 Unresolved
Our verdict: When using services from Cricket Wireless with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Verified
The authenticity of the customer service contact information for Cricket Wireless has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Cricket Wireless. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Cricket Wireless reviews & complaints 642

Filter reviews by rating
5
9 reviews
4
0 review
3
0 review
2
1 review
1
1 review
Sort by:

Newest Cricket Wireless reviews & complaints

ComplaintsBoard
J
11:22 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cricket Wireless rebate

This company promises rebates for over priced products, then hires a third party to handle the rebates, and I think they get all the money that they rip off unjustly from cricket customers. I had a $50 mail in rebate for a broadband modem. I followed the extensive instructions (cut and paste etc., etc.) I sent it off to El Paso Texas with two more weeks on the rebate, only to recieve a letter that stated I activated outside of the valid dates for the offer! SCAM! When I tried to call the number to the cricket rebate office [protected], all I found was a maze of recordings, never leading to anyone live to discuss the scam with. This company takes atvantage of the poor and working class. In these times, that is just a shame. Steer clear of Cricket. They lie and decieve!

Read full review of Cricket Wireless and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
S
S
svetoslava
addison, US
Sep 17, 2009 6:32 pm EDT

to all you guys that have the same issue as i do, does it do anything when you complain online? can we just make a fanclub to sue those mother efers?

M
M
maria archer
Buffalo, US
Jun 07, 2009 8:15 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

i sent my rebate in 2 and 1/2 months ago and have not received it from my broadband.ive been a customer for 5 years iam seriously thinking about ending my service, because iam not being treated like a valued customer. sincerely pissed off maria archer in buffalo new york

A
A
aggravated
east carondelet, US
Apr 17, 2009 9:19 am EDT

i sent my rebate in 2 months ago and havent received anything back yet.this sucks.

ComplaintsBoard
D
12:01 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cricket Wireless customer service and payment

I have a complaint about the cell phone company, Cricket. This is a list of many complaints and issues I have had.

When my first payment was due on my service I tried to pay online but I could not. I contacted the company who said they would put a $3 waver on my account so I may pay in a Cricket store. The stores charge a $3 processing fee. I entered the store and went to pay bill however, they tried to charge the $3 dollar charge anyways. The man I talked to told me that there was no waver on my account and told me that it was my responsibility to figure out the problem not his. I asked him if he could call anyone to figure out what happened and he refused to do so and told me he would not waist 3 hours talking to a representative of Cricket to help me out. I raised my voice, about how I was unsatisfied with this out come and he proceeded to call the company. As I was waiting I spoke to an Asian male who I was curious about his nationality, because he looks like many of my family members.  He told me he was Korean and I told him I was as well and told him my sister was from Korea. He said, " I love Asian women, especially the YOUNG ONES." That made me uncomfortable.  The Korean male went back to play video games on his laptop, which was making lots of sound and I could not hear the other salesman over the gun fire. The man then told me that there was a $3 waver but I would not receive it till a few days after the transaction was rung out. I was a bit weary but I proceeded to ring the transaction out despite that. I was interputed by the Asian male who asked for the other associate to come over and check out this girl on his laptop who had big breasts and was wearing a glow in the dark bikini and how he would like to do something to her in a rave bar.There was a $3 waver fee but the customer service was less then satisfactory with the Cricket store located on 52nd St in Kenosha, WI..

My next issue comes with an insurance plan I payed for my phone. I was accepted for the replacement and was told that there would be no charge on the replacement, over the phone. I walked into a different Cricket store located on 22nd ave in Kenosha, WI. Where I listened to two associates argue about how one or the other passed gas and how it smelt like, faseis. The asked me if I could smell it and I told them I did. I told them I would like to pick up my replacement phone. He asked me for my number and began to fill out the paper work. He did so however, when he finished with my phone he told me that there was an $80 deductible along with a $5 proccessing fee. I argueed because I was told that I would not be charged. The worker said, "Not my problem bro." I asked to speak to the Cricket representive on the phone, which they began to tell me that it wouldn't do anything because everyone knows theres a $80 deductiable and no one would tell me it would cost me nothing. I spoke to the rep. and was told that there was nothing they could do because they were billing and I was given several numbers and was trasfered many times. Each time being refused to be helped. I finally gave up and told them I would pick it up another time. They said I had to pay for it because he rung it out already and it was under my name. I did not have money at the time and told them that. The worker called the Cricket Company and they could not reverse the trasaction. They said just come back when I had the money because they could not sell it to anyone. I said that was fine. He told me he would have the phone behind the counter for me and that when I wanted to pick it up it would be here.As I was talking to the worker another worker was talking to a customer on the phone and asked what her last name was. He said he just wanted to know if he knew her. And said goodbye. He then looked back at me and another customer and said, " Doesn't matter, she sounded ugly anyways." I was taken back at this but took it astride.

I came back a few weeks later to pick up my phone, and was told that he could not find a phone and that the person I talked to was not in and that he was a Representive for the Company. I kept asking for him to look for it but he just moved a few papers and said nope cant find it. I asked for him to look in the back and he did but came back after not even 15 seconds. He did not want to help me and told me to come back tommorow. I told him I could not because of my work schedule and asked if he could call the person up and asked if he was on call. He said he was and that he could not get his number at all. He said I could call the company and complain if i wanted but they wouldnt do anything. I called and they said they would give me a $3 credit on my account for the inconvience.

I came back the next day to pick up my phone and he activated my phone and began to ring out the transaction. He said that it would be $88. I asked what happened to the $85 I was told before. He told me it was $85 plus a $3 proccessing fee. I desided not to argue and just wanted to get my phone. I handed him my credit card and he told me it would be another $3 for using a credit card. I told him I was done getting screwed over and walked out. I called the Cricket company and told them I wanted to cancel my account and wanted the charges for the service to be cancelled. They said that they could not and that they had already cut my bill in half for not having a phone to use the service. I argueed and said that it is not fair that I would have to pay for a bill when I could not use the phone for a month. The rep. told me that she was sorry and she could do nothing but cancell my service.She then cancelled my service.

Also on there website they advertise a $70 online price drop on the phone I purchased online from them. On there basic page it shows the $70 drop but if you have an account and are logged in then you look on the website it shows a $20 drop. Which I got that they originally advertised on the website which I belived was the best deal.

Read full review of Cricket Wireless
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
A
10:25 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cricket Wireless Extra charge for bill on time

Cricket is charging the undersigned with a $3 charge for paying my phone bill on time. I pay my bill at the cricket store where I bought 2 phones.
They don't mail you a bill. They don't even provide you with an invoice upon paying cash at the store.
When I question this their answer was; " if you want an invoice, we will charge you .55 cnts for doing so".
So they just hand you a receipt.
On the other hand, I am charged $3 for paying my bill on time.

"this is nothing but a ripoff". I thought this company was better than the other wireless crooks!

So I will be filing my complaint with the texas utilities commission.

Read full review of Cricket Wireless and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
A
A
anothernutcase
Las Vegas, US
Mar 23, 2009 12:34 am EDT

Yea...no ###!
They do the same thing here in Vegas. $3.00 for paying cash, what a rip-off! $35.00 a month sounds good, but it (actually) costs...$42.04 out the door.
From: Another aggravated customer!

ComplaintsBoard
K
10:07 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cricket Wireless Poor customer service and rude treatment

i am writing because i would like someone from your corporate office to call me in regards to the way your customer service reps and supervisors treat people on the telephone, this is not very professional no customer service like.

i was treated very rudely and spoken to like i'm a piece of garbage and I don't deserve to be treated like that since i pay for my sons phone bill and have used your service for almost a year now.

i want to see what can be done in regards to this matter and would like to hear from someone as soon as possible.

thank you
ms. kathy lane

Read full review of Cricket Wireless and 5 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
5 comments
Add a comment
A
A
april0523
soddy daisy, US
Sep 12, 2011 4:24 pm EDT

i have also called and gotten yelled at and talked to very rudely by cricket customer serivce reps. a few times they have tried to fight with me about something they charged me for that i dont even have.

M
M
MARTY99
Ellicott City, US
Dec 20, 2010 10:56 pm EST

If you think you were treated poorly over the phone let me assure you that the rudeness is heightened dramattically when you visit these jerks at one of their stores.The treatment I received from the csr and the manager was totally disrespectful.The csr actually laughed at me as if to say "We Gotcha now what you gonna do about it"I asked him if this was the manner he treated all his customers that had issues with their service and he just continued to smile.He could care less about my situation and made absolutely no effort to resolve the problem.After a few minutes of back and forth bantering with Mr Smiley the equally stupid and callous manager makes her appearance.She said " YOU AINT GONNA DISRESPEC MY PEOPLES SO YOU GONNA HAVE TO LEAVE NOW" I could'nt believe how these [censor]s escalated this situation to the point where the so called manager is telling me to leave or she is calling the police.I asked why and got the same response about " DISRESPEC".At this point just wanting to get my phone and my phone issue solved I put my tail between my legs, so to speak and apologized and asked (not yelled) if we could start over.She would'nt speak with me in the store but offered to go outside where there were "no cameras" and I assume audio devices recording the activity within the store.I agreed and went outside the front of the store where this no class, business woman imposter laid into me, telling me ""I got my nerve to threaten calling her boss so that she would lose her job"(the reality was I wanted to ep;;ain to her boss that my situation was not being handled by these rude &incompetent, so called employees).
The location was PATTERSON AVE IN BALTIMORE MD.WHAT A BUNCH OF THUGS WHO HAVE NO IDEA HOW TO RUN A BUSINESS OR TREAT A PAYING CUSTOMER

A
A
ANALISA
Spokane, US
Feb 23, 2010 7:38 pm EST

I went online and tried to buy 2 phones but first...I had questions. The online agent, Gary, would not answer my questions, he just wanted to sell me phones! I did not buy them. I then called and was treated nice but not told the whole truth! The phones that they said would be $35.00 each were actually $59.99 each! When I activated one it gave me a phone number that was not even in the same state and I am! The second one said I needed to go to a store to activate it! That is a 30+ min drive!

I then called customer service and after waiting for over 20 min to talk to someone, the agent said he could change my phone number. He put me on hold and after waiting for 15 more min he hung up on me and did not change the number!

I called back and voiced my complaint and was treated like garbage! I said I did NOT want the phones or cricket service because if it was this bad in the first hr then I had no confidence that it would improve in the future and I don't need the stress. I asked several times to speak with a supervisor and the agent kept trying to talk my into keeping the service! When I refused and said I wanted to speak with a supervisor she hung up on me! I called again and the next agent was just a rude and told me to go on the Oprah show with my complaints and HUNG UP on me AGAIN!

STAY AWAY FROM THEM!

K
K
kd edwards
Beaufort, US
Jan 15, 2010 5:08 pm EST

Cricket sent my daughter a busted phone then charged me double to activate it after she waited two weeks to get her other phone oh and by the way...the automated phone system is a piece of crap it just rotates you back to the start over and over again saying thier reps are busy there no holding probably because no one would ever get through because the company has so many compliants

T
T
toommmmmy
Kansas City, US
Aug 20, 2009 3:38 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Loretta # 2141 treated me very rude also at customer service I wanted to cancel the service right then and there.

ComplaintsBoard
M
4:38 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cricket Wireless Service, using wrong information

Bought phone 2 months ago. Paid nearly 200.00 bucks. Rep activated my phone under someone elses information. Rep at store said to call cricket, cricket said we had to drive to our nearest corporate store which by the way is 30 miles away to have the information corrected. We drove to the uvalde store and was told it was fixed. 1 hour later we called our house phone (My wife and I that is) caller id was still registering under someone elses name. So for the heck of it I tried to register my phone on the my acounts page on mycricket.com when we typed in our number and had password texted to cell, I logged in. Every peice of info is incorrect, not remotely close to correct. Sad thing is, I gave the rep my drivers lic. And everything is incorrect. My name is mark, but caller id say's i'm cody? My address digits are 501, cricket has 907? I prepaid 20.00 for flexbuckett, doesn't show. We were wanting to add my wife a phone to my account, but this put cricket into perspective. They have awful customer service. Guess cody... Sorry dude, but I have no intentions of paying your bill man!

Read full review of Cricket Wireless and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
B
B
BrianaS
Baytown, US
Jul 30, 2010 1:42 am EDT

The only reason i can think of for someone putting the wrong info on your account is they may have had other people buying a phone. when your account is set up and we put in the address and hit submit it will spit it out if that address doesnt exist. perhaps you were gave someone elses phone. the caller id issue happens alot. its because several people dont pay their bill and their number gets used again. in most cases that will clear up in 3 weeks. never go to a cricket store that deals with boost and t-mobil they are not authorized dealears.

ComplaintsBoard
D
7:04 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cricket Wireless No rebate check, like advertised

I have been trying to contact cricket to get my $50, 00 rebate check, the phone# thats on my invoice has been disconnected, I have found another phone# on the back of the invoice and called it, it's all recordings that does not help me in any way, so I called that number back and pushed 1 for new service, then I could finally talk to a person, and explained my situation, all they could do is give me a number that has been disconnected or the same number that is a recording that does not help me, I went to the cricket store, and that person could not help me at all, all she could do is give me the same number that I have already called, I asked the person at the cricket store if she could disconnect my service, and she can't even do that, people that were waiting in line told me to just leave the store, because they had to wait too long, as i'm getting ready to leave, she told me, just don't pay your bill, I see that i'm not the only person that's having problems with cricket,

Read full review of Cricket Wireless and 7 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
7 comments
Add a comment
S
S
studymywords
Macon, US
Aug 21, 2010 1:17 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Well I see that these were posted awhile ago but you wont be surprised to know that Cricket is still up to these antics. I just checked my rebate status on a broadband modem and they claim I bout it out of the deal range. Their website has current and past offers and it clearly states that i purchased my modem and sent off the rebate info well within the range. This complaint will be sent to the BBB. Such a rip off. Why would the associate even tell me about the rebate unsolicited and give me all the forms if it wasnt a valid offer? Because it was! Recently went in to pay my bill and once they have you as a customer, the service quality drop dramitically!

S
S
shaiguy
Tucson, US
May 15, 2010 10:30 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

well after reading all this stuff im not gonna hold my breath on getting that freakin 50.00 rebate check freaking cricket .now im [censor] outta luck with my house cell phone wireless and [censor] luck thanks alot cricket youy [censor]in [censor]s

D
D
decryptionz101
El Paso, US
Dec 05, 2009 12:37 pm EST

Cricket company are scam artist and liars.
I waited my 45 days after sending in my rebate and then waited 30 more days for them to send it.
After not receiving it I called and they said it was sent back, so I called my local post office and they stated they never received it.
I called cricket and they said they would resend it.
I have been waiting another 30 days and they have not sent anything.
That is 45 days plus 2 months and nothing.
I am not paying my bill because they owe me money, I will just go with another service provider.
Cricket company can go screw themselves.

R
R
rHONDA MESSINA
Lyons, US
Oct 13, 2009 1:25 pm EDT

IVE BEEN WITH CRICKET FOR 5 MONTHS MY PHONE THAT I HAD PEOPLE COULD HARDLY HEAR ME ON THE OTHER LINE. ALSO THE TEXTING WAS SLOW. PEOPLE DIDNT GET MY TEXT UNTIL DAYS LATER. i WENT BACK TO THE STORE AND BOUGHT ANOTHER PHONE, THE SALES PERSON TOLD ME THAT I COULD GET A MAIL IN REBATE FOR $50.00. TODAY I GOT A FORM FROM CRICKET THAT SAYS THAT MY CRICKET REBATE WAS DECLINED FOR THE FOLLOWING REASON. mY CRICKET WAS ACTIVATED OUTSIDE OF THE VALID DATES FOR THIS OFFER. i AM REALLY DISGUSTED ABOUT THIS AND I WOULDNT ADVISE ANY ONE TO GO WITH CRICKET. THEY ARE LIARS AND SCAMMERS. AND MY FRIENDS THAT HAD CRICKET, DIDNT PAY THERE BILL AND ARE NOW WITH BOOST MOBLE MUCH BETTER COMPANY AND BETTER SERVICE.

S
S
Slider
Loveland, US
Jun 03, 2009 2:51 pm EDT

I ordered the usb broadband. I got it and they charged me saletax on full amount of $180 when i only paid $50 for usb and $25 for activation. I should have paid sales tax on $75 (50+25) They told me they will not fix that. I should wait till I get the usb modem and then call. I called and they told me that they can not adjust that. I have to go to local corporate store. I will go there to see what they say. This Cricket Company really really sucks. All they want is your money. I had phone with them and disconnected that as well. Now even before I try their broadband i am facing problems. After reading NO REBATE CHECK from CRICKET from many people. I am not sure what to do. They give you first month free to try but activation is what you stuck with $25. Why no other company would do that. Cincinnati Bell will refund every penny you pay them if you bring the phone back and would not say anything if you used upto 30 minutes of time as well. The Cricket seems like a third world company. They need to do business outside of USA. Texas based companies are rude another example is Tiger Direct .com.

T
T
Tony Funches
Las Vegas, US
Apr 08, 2009 1:05 pm EDT

Please copy / Paste this all over the internet, numbers can be powerful persuaders ...

Somewhere along the road to Free Market Capitalism, Schmucks-In-Suits decided to insulate themselves from the public/consumers they rip off. The solution to that is simply print out & fax, snail mail MOUNTAINS of individual complaints directly to the offices of the parent company, as well as including the "copy correspondence" caveat @ the bottom of said page showing that YOUR Legislator is receiving the same notification. This will cause the Unholy Pair of them to sit up & take notice that The Barbarians Are indeed At The Gate ...

Leap Wireless (wholly owns Cricket)
Headquarters
10307 Pacific Center Court
San Diego, California 92121
Tel: [protected]
Fax: [protected]

Delightful Mischief

C
C
casa grande
Casa Grande, US
Mar 05, 2009 3:36 pm EST

Do not connect a magic jack 2 your pc using cricket broadband the reception is terrible.

ComplaintsBoard
E
10:42 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cricket Wireless Didn't receive rebate as promised

I mailed in the required documents by the date necessary, Sept 29th to be precise, and have yet to receive the rebate check. I called the automated phone line and it stated that the check was mailed on Dec. 15, however I have yet to see it and the date is now Jan. 12. I know it would not take a month in the snail mail system. I didn't receive any help on the automated phone system as it hung up when it said the check was mailed out on Dec. 15. I'm hoping that I will have a better response with this.

Read full review of Cricket Wireless
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
D
8:27 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cricket Wireless Fraud

I bought & paid for 3 cell phones & 1 month service over the phone with cricket. When I recieved them they were refurbished phones which they didnt inform me (the packing slip did) but I said "oh well" then couldnt get them activated, so cricket said take them to the store where they also couldnt do it. I called back & discovered I needed tri band phones & they sent phones with a kansas city mo. Area code when I live in illinois. I was told they will never work to send them back at my shipping expense & I cant get the activation fees back when the gosh darn phones couldnt even be activated! Plus it will take 30-45 days to even get back what little money will be left. All I got out of a supervisor was "sorry but there is no complaint numbers or adresses. So I will be in touch with small claims the attorney general & thbetter business bureau! Stay away! Its misrepresentation & fraud! What a joke of a company!

Read full review of Cricket Wireless and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
C
C
cindywindy100
Tucson, US
Apr 21, 2011 6:20 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hello,
I will add my complaint here to Cricket's long list. If you are a Cricket client or even former client you should be aware of this.

I was a many-years Cricket Communications customer, who recently switched to Sprint/Boost several months ago. When paying my monthly bill with Cricket (as with Sprint/Boost), I paid month-to-month as my bill became due, always paying my bill online on Cricket's website using my Visa debit. This morning, April 21, 2011, I was alerted by my banking institution that there was a $99.00 charge to my bank account by Cricket. I have NEVER authorized an automatic bill pay from Cricket ... nor would I. I immediately called the payment company Vesta, who accepts payments on behalf of Cricket and many other cell phone companies, whose representative explained to me that when Cricket signed the contract with their company last month to begin accepting payments, that when Cricket transferred their client/former client information over to Vesta, that anyone who has ever paid their monthly bill with a credit or debit card now or in the past, was automatically defaulted to the "automatic bill pay" option. This "opting in" to automatic bill pay was done WITHOUT having their clients' knowledge, permission and without prior notification.

I double-checked my old account online and confirmed that the box for "automatic bill pay" is unchecked, as it should be. I have NEVER opted in to their automatic bill pay option, yet $99.00 in funds were automatically withdrawn out of my account this morning by Cricket Communications without my knowledge or permission.

When attempting to contact Cricket Communications several times this morning, the voice prompt keeps you on hold forever and nobody ever picked up any time that I called. I have subsequently filed a complaint with the Better Business Bureau and the Arizona Attorney General consumer complaints division, AND contacted my local news agencies. What they have done to their clients and former clients is not only unethical, but it is illegal. This company needs to be shut down.

M
M
Michael Metcalf
Phoenix, US
Aug 14, 2009 4:13 pm EDT

I have been with cricket for over 9 years in phoenix az when i call them for a question about my bill they can never explain the bill. and you always get the run around from them and
and their has been several times when they say my bill is more then it is and i have had to go to main corporate in sandiego ca I've threaten to turn them into to the attorney generals off in phoenix AZ and i got a quick response but any other complaints about their rude customer service them calling my wife a bi***** they have told us to Fu****** off if you read this you should go to the BBB site to check out all the complaints and the only sad thing this is the only phone we have and i have major medical problem and they tell us they don't give exstetions on bridge pays they will just shut the phone off and 911

R
R
richellekajfosz
Arvada, US
Jun 22, 2009 7:21 pm EDT

Ive had cricket for over 4 years now. Never had much of a problem until recently. My husband is on my account and he bought a $400 phone from them. Within 2 months the phone stopped working all together. We had insurance so we took the phone to a cricket dealer where I had to file a claim and pay a deposit of 80 dollars. I paid the 80 dollars and the best the could do for us was give us this cheap ### rebuilt nokia. We had that phone for a month and now its crap too, it just scrolls through the menu and freezes and they want me to pay another 80 dollars to get another one...you have got to be kidding. Then this month I set up a pridge pay plan to pay part of my balance one week and pay the remaining balance I owed the fallowing week. Wheni apid the remaining balance of 86.56 I saw on my bank account they took $207 dollars from my bank account. Very pissed off at this point I called. I couldnt talk to a customer service rep because I was on a beridge pay plan, so then I tried going to a dealer, it was sunday so they are closed. Finally I had to drive all the way to my sister in laws to use her cricket phone just to talk to someone. This lady who hardly spoke english argues with me for about 30 minutes telling me I was in the wrong and if they refund me the extra money they stole from me they would interrupt my services. I was asking for a supervisor. she continually put me on hold and kept picking it back up instead of getting me a supervisor. Finally she got sick of hearing me scream in her ear an hour later she got me a supervisor named Allen. I explained the situation to him. He offered to get the refund of 120 dollars back into my account within 24-48 hours. So when I drove all the way back home I get a voice mail from Allen saying he forgot to get the account number, he didnt leave and extension or anything. So since I couldnt use my phone I again had to drive to my sister in laws to use her phone. When A rep answered I gave him Allens name and explained I was returning a call. He told me there was no Allen there and that If they do a refund it could take up to 14 days. So I again I had to argue for them to get me a supervisor again. I got ahold Of her and she put me on hold to look up the account. I sat on hold for 30 minutes and finally gave up. I had to just go through my bank and put a hold on my account for them to get my money back for me. Im taking my business to t-mobile.

N
N
Nicole
St.John, US
May 26, 2009 10:10 pm EDT

The Cricket Cell phone service is the most unreliable service i have ever dealt with. The customer service is horriable, and I also went to get my phone activated and they told me I had to drive all the way out to lansing. I did just that, and they couldn't help me eather. They told me that they could not even activate the phones they got off the internet. I was like you have to be kidding me. So over two weeks i've called variouse places and got people who don't know their head from their butt, and can't answer any of my questions. Cricket is ghetto PLEASE Dont go with them. They also try to sell you crappy phones for tons of money. It is one big rip off. They don't know what customer service is as far as i'm concerned and they are not ready to even try to help!

ComplaintsBoard
T
6:21 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cricket Wireless No service

The worst serive I have ever experianced. Between dropped calls and the inability to get through to customer service has caused me to drop this company.
When I was finally able to get through to a person by using my new provider to call an "inside" line, that person tried to send me back to 1-800-Cricket. When you call that number you end up transfering through a maze of useless messages where filannly you are asked to leave a messeage that is suposed to be returned within 3 business days. Well three messages later, two weeks of waiting, still no returned calls.
Anyone considering using Cricket as their wireless provider should think about it.

Read full review of Cricket Wireless and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
R
R
RippedoffbyCricket
Denver, US
Apr 28, 2011 12:55 am EDT

I bought a Cricket phone 2/12 months ago. The day it arrived i went to activate the phone. It started downloading whatever it is that is needed to
active. And a message popped up that Id need a better signal to activate. I had 1 bar for a signal that immeadiatly turned into an X.
So i jumped in the car drove 6 blocks ang 4 bars...Activated the phone.
Of course on returning home...no signal.
I used my landline and called Cricket, I was told to reset the phone...I did. No signal.
I drove my 6 blocks and reactivated it.
I called back Cricket, told them it was no good...no signal. The wrote up a work order on it for me, I explained i wouldnt be at home i was going to Vegas to see my parents. I was informed it would take a week to send someone to check the tower for signal strenth. Not to worry...Just contact them when i got home and id either get a working phone or a refund.
I did, I was informed my service ticket had been upgraded to Level 2. I was told i needed to go to one of their qualified service centers to get my phone checked, So off i go to wait in line for 45 minutes just to be informed that they coould do nothing for me.

When i asked about a refund he told me i had used over 30 minutes and a refund wasnt possable. Of course i was never informed of this.
Returning home i called back Cricket. Of course im speaking to someone different...Go through to 10 minutes to explain all of this. I was told not to worry...I would be refunded for any lost service but i was stuck with the phone. I was mad. But i was talked into letting their tech people work on it over the next 5 weeks.
Finally i had had enough...Id been billed 2 times for a phone that doesnt work.
I must have called them 20 times to try to get some sort of credit and terminate the service. I was hung up on at least 10 times.
Was transfered to someone who could terminate the service 5 times only to recieve a message that all the representatives were busy...call back later.
At one point i was told i had a whopping $5 credit coming to me...until i was hung up on.

The phone ended up costing me over $250 and hours on the phone

Never never again...save yourself the headaches...good riddence

J
J
Jim8976
, US
Mar 25, 2010 2:01 pm EDT

I get more than normal missed calls. The phone just won't ring and the person calling must leave a message. I won't how many people don't leave messages and find someone else to call. I am self employed and this is my only phone,

ComplaintsBoard
V
8:03 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cricket Wireless Poor service, misrepresentation and fraud

I bought a kyocera candid ii camera phone from cricket wireless. Last year (About 10 months ago). My phone plan includes unlimited text/pix messages. About 3 months ago I started not being able to send picture messages. I tried several times to get help calling customer service and just kept going from #2 prompt to #3 prompt back and forth until I finally gave up. When I went to the store to pay bill the guy at the store didn't want to help with it, said I could send my phone in for repair. The other day I sent a message on line to cricket about the problem my response was "in order to use cricketã�â® service, you must have a cricketã�â® phone due to software differences and internal locks placed on the phone from the manufacture to prevent use on another network. Also even with a flashed handset features such as picture messaging, roaming, web access and other features are not guaranteed to work. Additionally cricket uses cdma technology and phones that use gsm "sim card" technology will not work on our network. " I did by my phone from cricket and if they are going to change the technology how can they do that and not notify you. How can they charge you for it? As far as I am concerned they are stealing from me and should be arrested. Why can't these business be held accountable and charge with fraud and stealing?

Read full review of Cricket Wireless and 13 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
13 comments
Add a comment
B
B
brittanydawnbeall
Pasadena, US
May 24, 2011 2:09 pm EDT

On 4-15-11 i paid my brothers phone bill cash $55.00 in the store. his phone worked all month untill his girlfriend tried to pay the bill for 5-15-11 online $55.00. it took her money, and then cricket messages him and said he owes $100 and some odd dollars. i called customer service, no help at all. what do i do? just accept that they stole $110 dollars? or take them to court? what can be done? does anyone else have this problem with them? hes been w/o a phone for a week or so, and hes devastated. it was paid and now he has no phone! help!

V
V
vs1
Houston, US
Mar 31, 2011 9:33 am EDT

Cricket is the worse company I have ever seen. Horrible customer service, Horrible coverage and the phones suck. last payment I tried to make over the phone that costs an extra $2 the automated service was not working then they wanted to charge me an extra $5 for using a live operator, I told them to go to hell. that's why I am no longer with them.

R
R
Rainbow269
, US
Mar 11, 2011 10:10 pm EST

We bought a cricket phone and they took the money out of my husbands account and we never recieved the phone so we called the customer service for cricket and they claim the have no records for my husband. We have the credit card records that shows the money taken from cricket. We got scammed! Cricket is a horrible place to buy anything from!

M
M
mrfilter2u
Greensboro, US
Aug 12, 2010 7:35 pm EDT

Dude as in Gigahertz~

Are you OUT OF YOUR MIND. Cricket SUCKS. You can get an unlimited nationwide service through walmart for 45 bucks. Thats unlimited EVERYTHING. No need for crickets crappy service.

You must not have a clue if you think cricket is worth your time or money. By the way cricket is nationwide either. In fact you are lucky if it works 10 miles from your home and if it does then you are required to add money to a flex bucket to cover the out of area fees. You couldn't pay me to use a cricket phone ever again. Oh' and by the way crickets is all they will be hearing soon when they are all out of business for poor to no service at all.

C
C
cricket scam
, US
Jun 10, 2010 1:50 pm EDT

Cricket advertises you do not have a contract...yet when they change their price, you are an "existing" customer and are not "allowed" to have the deal they advertise extensively here in Texas ($30 for unlimited national talk and text)...for me, an existing customer it is $35 + taxes, of course!

They told me that I would have to disconnect for SIX months (even though I am month to month) to get that rate.

It sure sounds like they are acting like I have a contract...that is fraud!

G
G
gigahertz
, US
Mar 15, 2010 11:00 pm EDT

If you are unhappy with Cricket, go somewhere else and pay more. I would, but I would rather pay 1/3 the price of any other cell phone plan and have to endure some crappy customer service over the phone.

M
M
missy1
, US
Feb 05, 2010 7:49 pm EST

WHAT KIND OF PHONE COMPANY MAKES U PAY AN EXTRA $3.00 IN ADDITION TO YOUR BILL IN ORDER TO PAY YOUR BILL IN THERE STORE.

oh yeah that would be cricket

T
T
ts1708
Sherwood, US
Jan 02, 2010 1:02 am EST

OK, so i had gotten $133 christmas money form my grandparents and i am only 14 years old, so I whent to cricket to buy my ACTUAL real phone not a stupid pay as you go phone, so i got a MSGM8 cell phone for 80.00 dollars plus plan and activation, so I was using it and i was having fun, then one day it snowed and there was SO much snow so I was climbing a snow pile and jumped off, well as i jumped off the phone fell out of my pocket and landed on concreat, well i screech and look at it and there is only a little itty bitty dent and then i look at the screen and its bright white, and only had the phone for a day and a half, so i go to THREE cricket stores and they all tell me to go to the main Corprate cricket store to exchange it for a new one, and so i go there and they tell me i cant get a new phone cuz of the little dent and it doesnt look like its in "new condition" ok, so now what? There not gonna exchange a day and a half phone for a new one to a 14 year old girl who is balling her eyes out, how heartless? so now i dont know what to do? if you know how to walk me through on how to fix it, let me know!

C
C
Cricket Sucks
Buffalo, US
Sep 24, 2009 2:00 pm EDT

After 5 years as a Cricket costumer I've decided to file to sue in small claims court. I signed on to a plan when I first got my Cricket phone and one of the benefits to the plan was that %5.00 was to go directly into my flex bucket for use outside the area. These ### did away with the old plan and installed me into a new plan without my permission or concent in anyway and have since been charging me the extra $5.00 per month in addition to my monthly bill. They took away a feature ( the $5.00 for flex bucket) and are now billing me for it. No phone call, no letter, no nothing, just slipped me off my plan and onto one of their new ones. I was grandfathered into the plan I had, Since when can a company do this legally? Did I wake up in communist China? How can a company do this and not expect people to not go after them? I'll be filing for my losses of $5.00 per month over tyhe last several months. I've tryed to peak to the service rep on the phone, (broken English from God knows from where) who said the old plan was not available anymore and the system wouldnt allow them to put me back on my original plan and they were unwilling to reimburse me or accomidate me with a price adjustment to balance out the difference between the old and new plan. Nothing he said. We arent willing and can't do anything for you, take the plan as it is or leave it. No, I'll sue you instead, get my money back you stole from me, tell everyone what a scam Cricket is and go get a plan with Verizon. So Cricket... put that in youe pipe and smoke it you ###.

D
D
dobestpossible
Memphis, US
Aug 19, 2009 4:04 pm EDT

I found this board/website because I also am a Cricket customer who is being robbed. I ordered online and paid $155.xx for the A600 Broadband device and first month of service plus $25 activation fee. I went with paperless billing (automatic debit from bank account) method. The device arrived in mail and when I tried to use it, it would not activate! I took it to a cricket store and they activated it and created an account for me and asked me if I wanted to go paperless, I said yes (to avoid the $1.25 extra fee) and less than three weeks later, I get a paper bill in the mail and a $1.25 charge for paper billing!
I will answer your question as to why they are not charged with fraud and theft...the U.S. government makes money off the corporations taxes. Since their is more incentive for the government to turn a blind eye on crooked operations, that is why Bernie Madoff was able to defraud billions for decades without arrest.
Hate seeing our America become so crooked, it breaks my heart deeply.

ComplaintsBoard
S
11:04 pm EDT

Cricket Wireless Problems with cricket wireless

I received an email from Cricket Communications advertising their new Cricket Wireless service.
I wanted to learn more, so I went to their website:
[url=http://www.mycricket.com/cricketdatacards/details/um100usbpromo/?CMP=EMC-20081023bbnewpr&attr=mainoffer]Cricket Data Cards USB Broadband Modem[/url].

First, I noticed that in the small print it states: "Works with Windows (2000 through Vista 32-bit) and Mac (Leopard)".
Since all of my (and my son's) 5 computers are Vista 64, I wanted to verify compatibility.
An exhaustive search of the web-page and their Home Page, revealed NO links to "Contact Us", "About Us", "Technical Support" or similar.

I DID find a link to "Support", but it ONLY has FAQ's (about their phone service).
There is NO link to "Customer Support".

I clicked on "Find a Store" and found several in my area. At 7:30PM on a Friday night in San Diego (second largest city in CA), I was not able to find a single store open.

I called the 800 number for sales and the recording stated the number for Customer Service was "1-800- CRICKET". Seeing no reason to hunt down the number using letters, I waited for "Sales" for help or to get the number.
The "Sales" person (David) first told me the stores close at 8:00PM (I called way before 8) then was unable to give me an answer about the Vista 64bit compatibility, unable to give me a number or email address for technical support or the number or email for customer service.
I told him I had a problem doing business with a company that can't provide email or phone technical support. He told me to "have a nice day" and hung up.

From the email I received, I found a link to email "Customer Support" and discovered that you can ONLY email "Customer Support" if you already have a Cricket phone number. This link is NOT on the web page.

Since Cricket is not the only provider of wireless services, please check out this total lack of Customer Support, Customer Service, Technical Support, stores with reasonable hours (NO 24/7 support? Isn't wireless 24 hours?) and even no listed phone, email or address for the company (hiding?).
Everyone knows that ALL electronic devices (especially wireless) require technical support at one time or another.
It seems if you have a connection or other problem you are S.O.L.
Check it out before buying.

Read full review of Cricket Wireless and 10 comments
Update by sportyinc
Oct 24, 2008 11:04 pm EDT

I received an email from Cricket Communications advertising their new Cricket Wireless service.
I wanted to learn more, so I went to their website:
[url=http://www.mycricket.com/cricketdatacards/details/um100usbpromo/?CMP=EMC-20081023bbnewpr&attr=mainoffer]Cricket Data Cards USB Broadband Modem[/url].

First, I noticed that in the small print it states: "Works with Windows (2000 through Vista 32-bit) and Mac (Leopard)".
Since all of my (and my son's) 5 computers are Vista 64, I wanted to verify compatibility.
An exhaustive search of the web-page and their Home Page, revealed NO links to "Contact Us", "About Us", "Technical Support" or similar.

I DID find a link to "Support", but it ONLY has FAQ's (about their phone service).
There is NO link to "Customer Support".

I clicked on "Find a Store" and found several in my area. At 7:30PM on a Friday night in San Diego (second largest city in CA), I was not able to find a single store open.

I called the 800 number for sales and the recording stated the number for Customer Service was "1-800- CRICKET". Seeing no reason to hunt down the number using letters, I waited for "Sales" for help or to get the number.
The "Sales" person (David) first told me the stores close at 8:00PM (I called way before 8) then was unable to give me an answer about the Vista 64bit compatibility, unable to give me a number or email address for technical support or the number or email for customer service.
I told him I had a problem doing business with a company that can't provide email or phone technical support. He told me to "have a nice day" and hung up.

From the email I received, I found a link to email "Customer Support" and discovered that you can ONLY email "Customer Support" if you already have a Cricket phone number. This link is NOT on the web page.

Since Cricket is not the only provider of wireless services, please check out this total lack of Customer Support, Customer Service, Technical Support, stores with reasonable hours (NO 24/7 support? Isn't wireless 24 hours?) and even no listed phone, email or address for the company (hiding?).
Everyone knows that ALL electronic devices (especially wireless) require technical support at one time or another.
It seems if you have a connection or other problem you are S.O.L.
Check it out before buying.

Hide full review
10 comments
Add a comment
J
J
Jon Baker
Mustang, US
Jun 04, 2010 12:21 pm EDT

Ok,

Much to my better judgment I just called Cricket tech support to see if they could resolve the issue with my internet going down to slower than dial up speeds over the past week or so.

In my mind it is something as simple as redirecting the tower which probably was turned at some point over the past week.

Their solution was for me to sit closer to a window. Really?

J
J
Jon Baker
Mustang, US
Jun 04, 2010 11:32 am EDT

I began my cricket internet service in September of 09. At first the service was decent at my house, better than dial up. It has gone down to less than dial up speeds if that is possible. I basically have no internet ability with their service.

I have yet to receive my mail in rebate back yet. They seem to have lost it and cannot send another out until the first is located. Apparently this is taking them a while.

The new update came across for cricket two weeks ago, I downloaded it onto a new laptop and it immediately blue-screened. Go figure, I take it to the tech guys at best buy. It was the new update from cricket that caused the software issue. I talk to cricket technical support which come to find out is their customer service department. I got a guy who could barely speak English, I asked for an English speaking tech support person since I could not understand but every 5th word. He couldn't transfer me or give me a number to a U.S. based call center.

I pushed through with him just to find out that Cricket has no tech support but customer support people reading possible solutions to issues from a computer screen. He was of no help, I asked for a manager, he said he was the manager, I asked for his manager, he said his manager was out. I asked when I could call back to speak with him, he said he could not give out that information. It continued on like this from that point, I would ask a simple question and he would tell me that he could not give out the information. I asked for some type of compensation or credit to my account since this issue was created by cricket, he said that cricket did not create issues for peoples computers and would have to end the phone call since their was nothing he could do for me. I told him that it was a damn shame to be treated like this by customer service/tech support. He said he was ending the call due to foul language.

Nice job Cricket, your really setting the bar high here.

F
F
FACK CRICKET
, US
Jan 02, 2010 5:47 am EST

leapwireless.net is the same thing as cricket communications. DO NOT GET THIS SERVICE! THEY ARE SCAMMERS! I filed many complaints with the FCC already and they are investigating from numerous reports.

Class action lawsuit sounds right to me.

C
C
Carol Kensek
Goodyear, US
Dec 08, 2009 2:19 pm EST

We purchased a Cricket phone on line, for our grandson. When the phone arrived we called and had it activated. They gave us a wrong area code for Arizona and then said we would have to call back because something was wrong with their computer system.
We called back and were told they would waive the fee for changing the number. They finally gave us the correct area code number. When phone is on, it is always searching. It is a refurbished phone, and this morning it acted up really wierd, It would not shut off by pressing end, I had to remove the battery.

Battery checked out good when charged, but if you leave the phone on it searches all the time. If you walk five blocks away the reception is great. We can not walk five blocks to use the phone. We are senior citizens and got this phone so that our grandson can call us for a ride from school. The reception at school is great.
We took the phone in 2 times and this last time we were told we can get another refurbished phone for $10.00 and no camera.

This is a very bad policy. If one phone does not work why would I put out another amount of money for a phone and no camera. It is like throwing more money out the door.

We live on social security and in this economy I feel I was treated very badly. They say there is service in my area. We paid $47.00 for the phone and a months service, I would never recommend this service to anyone.

Carol and Edward Kensek Verizon phone number [protected] Goodyear Ariz Home phone [protected]

10.00

T
T
TheMommason
DB, US
Nov 23, 2009 9:16 pm EST

Where to file complaints against this "company"
FBI.gov
finra.org (as LEAP Communications)
Your state's Consumer Protection Department/Agency AND the California Department of Consumer affairs
FCC (if they have no FCC license they can not continue thier abuses
Federal Trade Commission - [protected]
Department of Labor - (must have something to hide if they are trying to get me fired from this agency (which bahahah I don't work at) for making a comment on the President of LEAP Communication that theyare a Federal Contractor and maybe in need of a DOL Compliance review)
The LEAP President's office number is [protected] (they only call you back to threaten you)
File a police report if your issue involes illegal and fraudulent charges
I liked googleing the Board of Directors and telling them about the ways in which this company stole from me.

M
M
Michelle2796
Copperas Cove, US
Aug 07, 2009 12:48 am EDT

I have to say I have had Cricket phone service for 2 years and broadband for about 9 months. I never have problems with either one. I love cricket because its affordable and there are no suprise charges. My phone bill is the same every single month. The ONLY thing I dont like is the fact that they cut the bridge payments to one a month.

B
B
Barney45908
Wheaton, US
Jul 27, 2009 5:05 pm EDT

This phone services is terrible. I can't top-up my phone sometimes for 2 days!

They say my credit cards are not good.
I have a visa, MC, American Express which I use daily!
Cricket denies my cards, even the top-up cards you buy in the store.

It's scamming and worthless. I'm going back to Virgin Mobile! :)

K
K
Kelly
Milwaukee, US
May 18, 2009 9:10 am EDT

I had Cricket for one month, worked great, then I go to get online, and it would not connect. I called customer service, the tech area, and the lady goes " did you pay your bill today" ? I said this morning at a cricket store, I paid cash. She goes "well your payment is pending, so I cant help you with anything until it goes threw" I said I paid my bill early, plus I paid cash, what does that have to do with tech support? she goes "nope cant help you" I was dumb founded, that made no sense whats so ever, then she just hung up on me! I called back and got another tech support person, this person trouble shooted with me for a hour, then refered it for a tech to call me back. After 2 days no call, I called them back, first I needed to give them 48 hours, then after 48 hours came and went, I was told to wait at least a week, for a tech to call me. no calls, I took it to a cricket store, this guy worked on it for 2 hours, told me the problem was real simple to fix, but when the trouble shooted it they made a disaster out of it.The Manager told me that I had to wait for this Tech guy to contact me, dispite 12 calls to this Tech guy, with polite call back info, he would not return my call. So I was stuck with a down computer and a tech guy that will not do his job.I had the same problem with customer service, alot of the operators, once they realized the scope of my problem, they would just hang up on me, so they would not have to deal with it. Then you spend for ever trying to get threw again. The 1-800-cricket line, is disgusting, they are complete idiots. But when I went into the Cricket stores they were VERY GOOD. Anyhow I had to pay a computer nerd $150 to fix, what cricket did to my computer.The internet is great, but if you have tech problems, good luck! I would go directly to the store, and not deal with calling them.Also the Manager at the store, rebated me the week I was with out service, and he made a complaint to the corporate office, regarding the jerk tech guy who wouldnt do his job.

I
I
imdgr8one
Chicago, US
May 05, 2009 2:29 am EDT

the cricket a600 will work with your laptop.

D
D
deemarie72
Pittsburgh, US
Mar 07, 2009 8:27 am EST

In Nov. of 08 I signed up for Cricket Wireless Broadband service. I paid $159.00 for the modem (with a $50 mail-in rebate) and over $19 for prorated services since my billing cycle would be up on Dec. 18th. I was told my service would cost 35.00/month for unlimited broadband service. A bit pricey but we wanted a wireless device. Crickets ads on TV and their OWN web site states that it is an UNLIMITED broadband service as did the man who sold me the modem, and $35 was still $5 less than we were paying for cable internet. The moden was easy to install and at first the service was great. Not as fast as cable, but fast enough. Now, we use the internet mainly for surfing, games, dowloading, the typical things MOST people do on their internet. About a week after we installed it, the internet started to slow down considerably, to the point of being as slow as dial up. We couldn't download and God help you if you wanted to watch a video on YouTube (the average time to load one is about 45 minutes). We went to the Cricker retailer and complained. They said they had no idea why this would be happening and asked if I had called tech support. I told them I had, but for 3 days straight I got the "we are experiencing higher than normal call volume, please call back...CLICK". So they gave me another number to call. When we called that 800 #, it was another branch of their tech support and to my joy, it was someone from Ohio (typicaly I would reach someone who spoke very little English and who couldn't understand me either). After some checking around, she told me that the reason it was so slow was beacuse we had hit our download limit of 5gbs. She explained that pretty much anything we do like playing games, watching streaming video, downloading songs, downloading pictures from e-mail and even Microsoft updates count toward our 5 gbs, and once that happens, the broadband is shut off and that you're basically on a dial-up line. I explained to her that we told it was unlimited and she told me she knew that is what they were telling people and she didn't know how they were getting away with false advertising. We are like most families in what we use the internet for and with that useage, the limit is reached within days...so you have a few days of broadband and the rest of the month is dial-up. Now, mind you, you STILL have access...you can still download and surf but a Microsoft update can take DAYS to download (almost 2 days in our case). We were also informed that when you exceed your limit, anything beyond that (even if it's not on broadband) counts toward your next months limit. So, at this point, it'll be years before we have broadband again! She was nice enough to reset our limit, and for a few days, we have speed again. I honestly have to say, that after other bad experinces with Crickets customer service, this women was actually very nice, spoke clear English and was very helpful.

Now, we are stuck with a new wirelss modem that put us out $159 (the $50 rebate has YET to appear) and really crappy internet service that is pretty much useless, might as well have a dial-up line, which I can get for $10 a month! When we went to the retailer to complain, they claim to not ever know this is how their internet service works

ComplaintsBoard
T
2:32 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Cricket Wireless - Service refund ignored/delayed

First they said it was a "free" card with a months "free" service. It cost me $115 upfront just to sign up online. Then there was the shock of the debit on my bank account 5 days before it was due. That caused overdraft fees of over $100 by the time I figured it out. And the $55 rebate that was a the lure to join was rejected: they said they didnt get all...

Read full review of Cricket Wireless and 57 comments
ComplaintsBoard
A
2:42 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cricket Wireless The worst cell phone company ever

Crickets customer service is the worst I have ever dealt with. Now I know that the saying, you get what you payed for is true. Every month I would have to call and change something on my service, they always seemed to tack on extra services and charges even though I never asked for them. They always allowed me to do so, but how can I really "accidently" activate the internet? I explained to them every month that if I do not call and personally ask and approve the internet services then I do not want them. I would still have to call every month.
My boyfriend and I just got sick of paying for a service that was horrible. I never got service anywhere and having to call every month just got old. We went with another service and I called to make sure our account is indeed cancelled so we sotp getting bills. They told me I had no access to the account and cannot cancel. I asked them if I had no access to the account then how was I able to change the account EVERY month? They said I should have never been allowed to and that my boyfriend needs to call.
So then I asked them how not one, not two, but multiple people kept letting me have "unauthorized" access every month. I never talked to the same person so it was always someone different and it was not just a one time mistake, everybody I talked to at Cricket let me change the account or service. I told Jeremy he needs to call now and chew somebody out. I mean every month someone without authorization was able to access his account. They assured me I was on the account before we chose to cance;. I find it funny how I am only unauthorized when I try to cancel their servcice.
They are an absolutely horrible company without any regard for customer service. All they care about is getting money and seeing who they can screw over this time. I am in customer service myself and will make sure that everyone I talk to knows how bad and awful this company is and not to go through them ever! They will never have my service or anyone I know's service again.

Read full review of Cricket Wireless and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
M
M
mike
,
Oct 06, 2008 12:50 pm EDT

This company is a joke. They offer pay forward service and if you are late on the services your phone is shut off. I recently paid my sons bill for him. He was off for a Month. Just paying the bill was a complete hassel. You have to pay with cash. After standing in line for at least an hour, watching their incompetent customer service people try to help customers, I finally got to the counter and didn't have cash to pay the bill. So I was advised I could just pay online. I then asked that when I paid their $15.00 re-activation fee, if the services was then paided for the next 30 days. The response was, absolutely. I asked this specifically because the bill was showing another $60.00 due in four days.
Well to make a long story short, these a--holes shut the phone off again four days later.
So we went down there again, and waited another hour, finally got to talk to a dumb ### who advised me that they did charge you for the month that your phone was off. This jerk-off wanted me to pay him antoher $65.00. I told him where to stick it and his Cricket company.
I am reporting them to the BBB and the US attorneys office. These people are nothing but a bunch of criminals and their cell phone products are all junk as well. Goodbye forever Cricket. If you use this company you are a fool.

ComplaintsBoard
V
12:36 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cricket Wireless Bad service

I recently moved and my bill was sent to my old address. I recieved the payment reminder text massage but still forgot to pay my bill. My phone service was suspended and I called the 800 number the next day to pay my bill and re-instate my service. I first tried to pay using the telephone service on wednesday 8/27/2008. You have to go through a long list of press 2 for this and 3 for that; enter your number and birthday, zip code, card number, expiration, security number, and then "say" 2 to process your payment today... Yeah right! I tried to say "two" and the computerized response said I didn't understand you. So I said "two" and he said to try again later and disconnected the call. I did this twice before calling to speak with a csr. She tried to run my card and it was "declined"... Twice. I told her I know the card works... Is there anyway I can pay online... Maybe that will work. She agreed that that would be worth a try. I went to the online bill pay and tried another two times with no success. I called my bank to make sure there wasn't problems with my card and everything checked out right. When we looked at my bank account, however, we noticed 6 pre-auth charges of $1.00. Meaning they are processing my payment 6 times! I asked her if we could stop the payment and she said it was on hold and there is nothing we can do just yet... But she would keep an eye on it for me. Thursday the pre-auth charges were still there and friday 8/29/2008 I finally called again to see if we could resolve. (I didn't want to attempt to make anymore payments until we waited to see what those "pre-auth" charges were going to do. )

The csr I talked to said there was no such thing as a pre-authourization on my account and insisted that I pay her the amount due immediatley to have my phone re-instated. I asked her if those pre-auth's would be processed and I would be charged for my payment 6 seperate times... She said again there is no such thing. I asked to speak with her manager and she told me the manager would say the same thing... So I don't need to talk to them. This went on for about 10 minutes or so... I finally got so mad that I hung up the phone.

I waited the holiday weekend and tried again today 9/2/2008. I called cs and was put on hold for 56 minutes. When someone finally answered and I was able to explain to him the situation he tried to run my card again and guess what? Yep... Declined! He said the information on my credit card account is wrong?!?! Wha? I said look... This has been going on too long and I can't go without a phone any longer. I told him I need to talk with a manager or someone in his office that can resolve this today... Right now! He said, "hold one moment I will try to run the card manually... " and when he put me on hold he disconnected me.

I tried to call back... But the menu has changed. Now there is no "press 3 to speak with a customer service representative"... Now it says "press 3 to hear answers to our faq" are you kidding me? I have tried every "press this button" and none of them connect me to a csr. How on earth do you get through to someone?

Now I still have no phone... And when I checked my bank account I have 2 more $1.00 pre-auth charges. I called the bank and in order to get the $8 in pre-auth charges removed I have to go down there and fill out paperwork and it will take time to get processed...In the meantime... I still don't know whether or not those pre-auth's are going to process leaving me minus $66.90 x8.

This is ridiculous... And there is no way I can make a payment... No way I can get a hold of someone that can help me... The only choice I have left is to go to a store and duke it out with some sales rep that has no idea what is going on. Wish me luck! I will need it!

You get what you pay for... Cricket is cheap for a reason...

Read full review of Cricket Wireless and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
J
J
Janalva
Wichita, US
Apr 16, 2009 8:01 pm EDT

I made changes to lower my account bill because $243.17 seems crazy to me. So the cricket representitive tells me what to pay. $181.52
So I did on March 26th early by the way was not due until April 12th
My services were shut off on the April13th
mabye 12th unsure about that, did not try use it til 13th April

The billing computer or whatever does that messed up. I was told.
So I called customer service who told me to pay a different amount, so I did.
Then I later get disconnected. I email cricket for help, they say go to local office.
I do, then I am told that they will not refund my money or give me services and that this is there policy!
Because they are no refunds on prepaid services.
So I just unknowingly gave them $181.52 wow how nice of me . And I had their broadband and 3 cell phones they just shut of. I was using the net for printing my homeschool papers.

Anyway apparantly the computer did not understand a payment I had made and put it on something else. Isn't that not my fault?

Give me my money or give me some services but why charge me recconect fees for their errors.

Also they did take off the services I requested but not the prices/amounts. So bill still high, but wait they charged me $15 dollars for each change that did occur on two lines.
so theirs an extra $30 dollars.

Fine but they need to remove the incorrect charges but did not. So they told me I need to pay $106.00 to turn it back on for past due amounts WTF i paid 181.52
So the total would be
$287.52
wow thats not cheaper.
Before I leave he says to me you need to pay your bill on
time?

It's like it was for effect for the other customers that where there.

wow it shocked me I just left

Am I the only one this has happened to?

ComplaintsBoard
T
10:18 am EDT

Cricket Wireless Terrible service

Please listen to me, if you get cricket wireless, you are going to get low rate service, so if you want to do business, please consider someone else. You would do better with a pay per use phone. This people never answer the phone when they over charge your bill. I waited four hours average on speakerphone for five days in a row and no answer. I had to call leap wireless for them to even answer the phone. Are you gonna accept this [censored] from these idiots. Even after someone told you they suck?!?!

This is why companies get away with things and don't care, cause of people like you who don't stand up and be a human being and not take that from them. We as a people have the power, without us. No company would exist. Think about it. You don't have to take this from these companies. We run this.

Also, now I cant get in contact with leap wireless, which is crickets parent company. I keep getting the run around on the pressing numbers to get to somewhere.

But guess what people, if you call sales, they will pick the phone right up. Don't do that to yourself, I care about you more than them enough to write this for free. Don't punk yourself out, there is always another option.

You could try icall or internetphone in the time being so you can get yourself together.

Please adhere, we must do something and one person won't help!

Read full review of Cricket Wireless and 2 comments
Hide full review
2 comments
Add a comment
A
A
andrea salinas
Gilbert, US
Mar 10, 2011 5:39 pm EST

i just got another phone and i never had so much problems trying to get service that i paid for. my paygo service was not working for 3 days . plus, i still dont have all the features as of today. customer service did not help and the store in Gilbert Arizona certinlydid not help. the people there were rude and upset me even more.i left the store withno service!

K
K
kjz
Modesto, US
Sep 02, 2009 6:01 pm EDT

my attitude toward complaints: how else is anything gonna get done about these stupid companies that ripid us off. i ordered a family plan that consisted of 3 phones with was suppose to be free...yea right... also they were suppose to give me free activation.. but didn't of course... they charged my acct 5 days early for an ungoddly amt. they are the most horriblest company i have ever dealt with... ive only had them for a month and have call them a good dozen times because of terrible service...

ComplaintsBoard
V
5:34 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cricket Wireless Rip-off!

If you think the insurance that you have on your Cricket phone is worth the monthly fee, you are wrong.

My Kyocera Slider Remix is malfunctioning; I can only hear the person calling me if I use the external speaker (speaker phone). So, naturally I go through the process of having it replaced because I have insurance on it which costs $4.95 a month. This insurance is called "Handset Protection Plan" or simply "Replacement Plan". By the sound of it you would think that if you lose your phone or it breaks or gets stolen you will be provided with a new one if you have the insurance Cricket provides it's customers. The part that you aren't told when you make the choice to insure your phone is that you will have to pay an $85.00 deductable in order to get it replaced. I just went online and found my exact phone model, brand new, with a leather case, a wall charger and a car charger for $65.00. When I purchased my phone through Cricket a couple of years ago they charged me $300.00. The monthly charges I have paid to insure it over the last 2 years adds up to $120.00 for a total of $420.00. Do the math and you will see how much of a rip-off Cricket actually is. For $420.00 I could have bought nearly 7 of the same phones through Alltell.

Cricket is just a rip-off... PERIOD!

Read full review of Cricket Wireless and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
R
R
Ray123
Fountain Hills, US
Dec 07, 2009 5:43 pm EST

My cell phone was delivered non-operational last Friday and I had called cricket within a day.I am still without a cell phone and none have been shipped.
Thus far I I have spoken to:
12.6 Spoke with Brent ID 2174
12.5 Ella ID 1730
Katy 12.5 ID 2675 (on callback after first rep hung up the phone)
12.7 Chen ID 1145

The problem still exists and I am requesting your help in resolving it.
Unfortunately, service has not performed well and is inadequate because I have already paid for the service and am yet able to begin using it. I am disappointed the product does not work and the service was not performed correctly. I really want to resolve this problem immediately and would appreciate your help. I would like a new phone shipped out to me immediately so that I can continue being available to my family and associates.

Supervisor Chen appeared non-responsive and anti-consumer throughout the entire call and I was made to feel as if I was being punished for daring to order a cheap service. The other reps were untrained and had a very poor command of basic English therefore having me repeat my lines multiple times. After scouring the internet I found hundreds of complaints regarding Crcket and only wish that I Googled the company beforehand. I was just told by a former cricket customer that Cricket parades around as a legitimate company but can never deliver the goods. If I do not recieve a response within a day I will be canceling the service. I will also be writing the President of the company a letter with a copy of this Email.

W
W
will wall
Knoxville, US
Oct 19, 2009 8:05 pm EDT

My daughter wanted the Cricket broadband service that I paid with my credit card to start this service. To my shock Cricket started withdrawals from my credit card without my authorization. I called them on this and they refused to put their immediate supervisor on the line but eventually after threatening to contact my attorney they finally put Micheal on the line. He reported that I had requested Auto withdrawal from the account and that was the reason for the deduction. I explicitly told him that I have never allowed anyone to deduct from my account and did not authorize Cricket to do this. He then told me that their company would credit my account the
amount to my account within three days. Well I waited and still am waiting for that amount to be credited back. They lied and hooked me into believing that they were honest enough to do this. Laugh out Loud! They probably laughed at me when they hung up the phone and then celebrated that they got another sucker.. Will

C
C
cricket in denver
,
Nov 17, 2008 9:50 pm EST

I disagree with you complaint.
The cell phone insurance is pretty standard through out the industy in montly coverage fees & the company that offers the insurance.
Myself & friends have had & used the insurance thru other carriers outside of Cricket & the replacement phone WAS NOT FREE!...there was a replacement charge around the same dollar amount you stated ($85.00) so sadly this is not a Cricket issue but rather an insurance coverage company issue!

...no surprise really, think about insurance in general- you pay huge mothly rates for health insurance but still have out of pocket cost, deductables, denied procedures, with your car or home- same type of issues...bottom line- GREED=INSURANCE COMPANIES!

ComplaintsBoard
V
7:16 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cricket Wireless They lied to the customers and not really helping at all

I started to use Cricket on June 3, 2008.My plan is $35, 00 and I add international text mssg plan $5, 00.As soon I got home I've tried to send intl text, but the thing is I couldn't receive any intl text, I’ve tried to contact couple friends in another country to send me intl text again for couple of times. Unfortunately, I still couldn't receive any intl text.

I called the Customer Service (CS) right away, he said there's nothing wrong with my intl text, he said that it should be working and I have to try again. I’ve tried many times to send intl text to my friends, but still I can't receive any intl text.

I went to Cricket store in Dodge St, the CS checked my cell and she said there's nothing wrong with my phone. She suggested me if I still can't receive any intl text she'll make a trouble ticket. I said ok, just make a trouble ticket so the technical support can fix my problem. I asked the CS, how long does it take to fix my intl text, so I can receive my intl text cause I really need my intl text so I can contact my friends and family in another country, the CS said it took about a week or two. She also said that somebody will call me if it's been fixed. I’ve waited for 2 weeks, but nobody called me.

I called the CS like 4 times and I went back to the store, I got mad at her and I told her that she lied to me cause she promised me that after 2 weeks they can fix my problem. But they still can't fix my problem and not helping me at all.

I was really2 pissed cause it wasting my time, my money and my energy, I asked for a refund in 132nd W.Center, but they told me that they can't give any refund. They suggested me to do a trouble ticket again, I told them that I've already have a trouble ticket. They told me that I can exchange my cell but I have to pay $10, 00 shipping fee. I finally talked to the Manager, she told me the same that she can't give me any refund and I have to do a trouble ticket again, but this time she said she can exchange my cell without shipping fee. I told her, I don't want that, I just want to end the service cause Cricket was not helping me as a customer and the service was really2 poor. She said if I want to end the service I just have to disconnect the service and she didn't say sorry for what the Cricket has done to me, not even once! What kind of service is this? I have to pay $78, 86(cellphone+activation fee and other taxes) and Cricket is not really helping me at all, they’re not even trying to help! And she (the manager) told me too that there's nothing she can do about it. "Hello, there's nothing she can do about it?" Of course there is, Cricket should better give a good service to the customer, maybe the staff never get trained well of how to work in CS and how to work in cell phone business. Loyalty customer is the most important thing. But they're not helping the customer at all and didn't offer the best solutions to all customer's problems.

Why using CRICKET? So, everybody out there, DON’T EVER USE CRICKET! Cause they lied all the time, not helpful and ###!

Read full review of Cricket Wireless and 6 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
6 comments
Add a comment
A
A
Adam09
Houston, US
Apr 07, 2011 9:14 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I think cricket is good for some consumers. Those that are not making international texts and so forth. They have an unlimited texting package that doesn't work properly. It really depends on the country that is sending the text message to wether the message will be received or not. If you go to tmobile or AT&T, your message is almost guaranteed to arrive. I wish cricket would realize that there is some fault in their network that is preventing it from receiving messages especially from middle eastern countries. Specifically I know you cannot receive messages on the cricket network from Saudi Arabia and the United Arab Emirates since I had 1st hand experience with this and tried it with other cricket wireless customers phones. Fix your international messaging cricket and I would be a glad customer.

C
C
CricketYourFired!
, US
Aug 22, 2009 7:56 am EDT

Cricket is a scam and I see complaints about their phone and internet service all the time. When will there finally be a "class action" lawsuit filed against these frauds?

R
R
roma
Houston, US
Feb 24, 2009 7:44 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Totally agree as I have to disconnect from Cricket myself now as after using it for one month and raising tickets at the store and calling customer service several times I can only send international text but NOONE can ever respond back as CRICKET service sucks.

S
S
Stefeena
,
Nov 29, 2008 4:06 pm EST

Did you ever think that the people who where sending text to you from another country may not be working? And that may be why you where not getting the incoming text?

S
S
starlight005
, US
Nov 29, 2008 4:23 am EST

I am thinking of going pre paid. I have cricket right now, I liked the idea of not having to sign up with a contract. but I am going to cancel their service because, some monthes they send text messages telling me if I don't pay my bill, my phone will be shut off. I always pay my bill early. I call them, and they tell me to disregard the message. I have been told by them, oh we send that to all customers. I told them thats a real bad policy to send text messages to people that does pay their bills on time. I sure don't need the hassel of calling them all the time, when I have paid my bill on time.

A
A
an exemployee
, US
Sep 18, 2008 2:57 pm EDT

I am mainly responding because of the address's given in your complaint. It sounds like you live in Omaha? I live in Council Bluffs and have had to drive to Omaha MANY times to complain about the service or something on my bill being charged that I didn't ask for. I know you get no help nor sympathy, even though I told them that me driving clear over there to recieve help or answers, they honestly could have cared less. They are the worst cell phone service around and I am making sure I tell everybody I know how bad they really are. I hope you found a new service that was worth something. I went with Verizon and so far so good. Well, anything's gotta be better than Cricket. I sure wish I would have read all these complaints before I went with them!

ComplaintsBoard
D
6:55 am EDT

Cricket Wireless Phone stopped working and will not turn on

I bought my grandson a phone friday 13th 2008, and the phone will not turn on. It has been fully charged and he used it for only one day. The phone is insured, so can you please tell us what to do? His phone number is [protected]. You can contact me at [protected]. Thank you,

Read full review of Cricket Wireless
Hide full review
ComplaintsBoard
V
5:01 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cricket Wireless Scam and cheating

I was checking the $100 rebate fraud from another cricket customer. I totally agree. My dad is a customer of cricket. He originally bought two phones which he was going to receive $100 rebate from each phone making it a total of $200. He did everything he had to do and waited for the $200 check and never got it. He even called and they said they never received it. My dad re-send the copies and waited and once again never received anything. He called a couple of times and the same response that they never received anything. My dad was unhappy and realize that is pure business and cricket just lie. This happen more than a year ago. I just discover this website so I just wanted to let other know about our family experience with cricket. Don't trust rebates.

Read full review of Cricket Wireless and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
R
R
Randy Cramer
,
Jul 28, 2008 12:57 pm EDT

I have had cricket for quite some time now. I have had nothing but a list of problems out of them. Where i live they have horrible reception, their internet goes down constantly, I made a bridge pay to my account and they got no record of it and then billed me for it 2months later (and didnt record that either and billed me 3 more times for it, then when i called them to ask what was going on they said it was because i had a flex bucket account that made my phone bill go up. I never knew. They quit sendind me paper bills around this time mysteriously too. Hmmm... go figure. So i asked how much i had in my flex bucket account since i never knew i had one. They said 90 dollars! That was more than my phone bill was. I had my service shut off and was trying to make arrangements with them to turn it back on so i said just take that 90 dollars that i already paid on my flex bucket and use it to pay my 70 dollar phone bill. They said they couldnt do it and have now stolen the 90 dollars that i paid and said the only way i can have it back is to pay another 70 dollar phone bill. I never asked for the flex bucket and they stole that money. I even called the first time my bill went up and to ask why and they lied to me then and then switched it around later. Do not go with cricket. They are a scam and i promise you they will steal your money too!

ComplaintsBoard
M
6:21 am EDT

Cricket Wireless Terrible service and employees

I had problems from the beginning. It took a month! I had to pay for that month that I had no service. It is virtually impossible to reach a real, live person! I could not get it working because my number was not in the system. I could not get my number in the system because I could not get it to work. I ran in circles until I finally went to a local dealer. I finally canceled my cricket service. I was told I was paid up until such-and-such a date, but it would be turned off then. It was turned off a day before I was told, but I was so frustrated by that time, I let it go. Two months later, I received a bill, which included late fees! Last night, three months after I canceled my service, I received a call from a man in india, telling me that I could reactivate my cricket phone and they would waive my remaining balance and the late fee. I explained that I did not owe anything. He then said I could reactivate it and they would waive the $15 activation fee. I began to explain that I already had service with another carrier and he hung up on me! I was very angry and tried to call back. Of course, I had to have a cricket phone number in order to contact a human, so I got nowhere.

Today, I am sending a letter to the corporate headquarters. I may get nowhere with them, but I am sending a copy to our better business bureau. I will not be treated like that!

Read full review of Cricket Wireless
Hide full review

Cricket Wireless Customer Reviews Overview

Cricket Wireless is a popular mobile phone service provider in the United States. The company offers affordable plans with no annual contracts, unlimited data, talk, and text, and nationwide coverage. Cricket Wireless has received positive reviews from customers for its reliable service, affordable pricing, and excellent customer support.

Customers appreciate the flexibility of Cricket Wireless plans, which allow them to choose the amount of data they need each month. The company's unlimited data plans are particularly popular, as they offer high-speed data without any overage fees. Customers also appreciate the fact that Cricket Wireless does not require a credit check, making it easy for anyone to sign up for service.

Cricket Wireless has a strong network that covers most of the United States, including rural areas. Customers report that they rarely experience dropped calls or slow data speeds, even in areas with poor coverage from other carriers. The company also offers a range of affordable smartphones, including popular models from Samsung and Apple.

In terms of customer support, Cricket Wireless has received high marks from customers. The company offers support through its website, social media channels, and phone support. Customers report that representatives are knowledgeable, friendly, and helpful, and that issues are resolved quickly.

Overall, Cricket Wireless is a reliable and affordable mobile phone service provider that offers excellent value to customers. With a strong network, flexible plans, and excellent customer support, it's no wonder that the company has received positive reviews from customers.

Cricket Wireless In-depth Review

Pricing and Plans: Cricket Wireless offers a variety of affordable pricing plans that cater to different needs and budgets. Their plans are competitively priced and provide great value for money. Whether you are a light user or a heavy data consumer, Cricket Wireless has a plan that suits your requirements.

Network Coverage: Cricket Wireless operates on the reliable AT&T network, which ensures excellent coverage across the country. With their extensive network coverage, you can expect a strong and consistent signal wherever you go. Whether you are in urban areas or rural regions, Cricket Wireless has got you covered.

Customer Service: Cricket Wireless provides exceptional customer service to its users. Their customer support team is knowledgeable, friendly, and always ready to assist you with any queries or concerns. They offer various channels for customer support, including phone, email, and live chat, ensuring that you can reach out to them conveniently.

Phone Selection: Cricket Wireless offers a wide range of phones to choose from, including the latest smartphones from popular brands. Whether you are looking for an affordable budget phone or a high-end flagship device, Cricket Wireless has options for every budget and preference.

Additional Services and Features: In addition to their basic plans, Cricket Wireless offers a range of additional services and features to enhance your mobile experience. These include mobile hotspot capability, international calling options, device insurance, and more. These additional services provide added convenience and flexibility for users.

Billing and Payment Options: Cricket Wireless offers flexible billing and payment options to make it convenient for users to manage their accounts. They provide online bill payment, autopay, and in-store payment options. With their user-friendly billing system, you can easily keep track of your usage and payments.

Overall User Experience: Overall, Cricket Wireless provides a positive user experience. Their affordable plans, reliable network coverage, and excellent customer service contribute to a seamless and satisfying mobile experience. Users can enjoy the benefits of a well-established network without breaking the bank.

Pros and Cons: The pros of Cricket Wireless include affordable pricing plans, reliable network coverage, and excellent customer service. However, one potential drawback is that their data speeds may be slower compared to some competitors, especially during peak times.

Comparison with Competitors: When compared to its competitors, Cricket Wireless stands out for its affordable pricing plans and reliable network coverage. While some competitors may offer faster data speeds, Cricket Wireless provides a balance of affordability and quality service.

Recommendations and Conclusion: If you are looking for a budget-friendly wireless provider with reliable coverage and excellent customer service, Cricket Wireless is a great choice. Their affordable pricing plans and additional services make them a strong contender in the market. However, if you require lightning-fast data speeds, you may want to consider other options. Overall, Cricket Wireless offers a solid mobile experience at a competitive price.

How to file a complaint about Cricket Wireless?

### Guide on Filing a Complaint with Cricket Wireless on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is positioned at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Cricket Wireless in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about key areas of concern.
- Mention any relevant transactions with the company.
- Describe the nature of the issue.
- Include steps taken to resolve the issue and the company's response.
- Explain the personal impact of the issue.

5. Attaching Supporting Documents:
- Attach any additional supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution sought.

7. Review Before Submission:
- Ensure the complaint is clear, accurate, and complete before submission.

8. Submission Process:
- Submit the complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Follow these steps to effectively file a complaint against Cricket Wireless on ComplaintsBoard.com.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Cricket Wireless customer service

Phone numbers

611 1800 274 2538

Website

www.cricketwireless.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Cricket Wireless?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Cricket Wireless Customer Service. Initial Cricket Wireless complaints should be directed to their team directly. You can find contact details for Cricket Wireless above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Cricket Wireless. Discuss the issues you have had with Cricket Wireless and work with their customer service team to find a resolution.