Cricket Wireless — customer service
I have had Cricket Wireless for almost 3 years; for the past 5 months I have been dealing with my payment being wrong. I pay $1.25 per month for them to send me a paper bill and every month the paper bill is wrong. Back in April I dropped off $5 insurance off one of my phone and my bill stayed the same. I went in and stood in the store for 45 minutes and they said it was fixed and it wsan't. The next month I got my paper bill and it was still wrong. For 4 months I went in the store and they finally told me they couldn't do anything that I would have to call the 1-800 number, so I did. In total hours I have been on the phone with them for atleast 3 hours and they keep saying my bill is one thing and my paper bill that I pay for ever month says something different. I ask them why and the would give me the run around. The customer service is CRAP and the people are rude and tell my that is my fault and everything like that. I would never suggest Cricket wireless to anyone again and advise you to swich if you have it before it happens to you.
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