Cracker Barrel

This Cracker Barrel unit has a lot of problems. First, it's extremely filthy. The cups are sitting in racks slightly above the tile floor which is constantly wet and covered in restaurant spillage. The spillage is then splashed onto the racks of cups anytime someone walks nearby. There is something wrong with their dish washing apparatus as well. It does not properly clean dishes and leaves dried eggs and gravy on 4 out of 5 dishes that are washed. There's other sanitation
issues regarding trash disposal policies. This Cracker Barrel keeps up to 25 full trash cans inside the building next to the dry storage area and break room where the employees
eat their meals. Only when there is enough time and too many full trash cans will the cooks take the garbage that's fermenting from inside the building to the dumpsters outside. There needs to be a thorough examination of the sanitation practices and a waste/sanitary guideline needs to be implemented immediately. In the meantime, eat at your own risk.

This Cracker Barrel has security issues that needs corrective action also. It is located in a high traffic crime area without the presence of security guards or outside surveillance cameras. There are only two signs located in the parking areas reminding customers to lock their doors. Take extra caution when entering or leaving the unit.

More notes. This Cracker Barrel clearly discriminates. It is located in a predominately black area, staffed with 134 employees, and only 4 or 5 of them are black to which none are part of the managerial team. The rest of the staff is Hispanic or White. This should be investigated immediately and resolved with any disciplinary action necessary.

In 17 years of working in hospitality/restaurant industries, I have never experienced such filth and lack of sanitary protocol as I do at the Cracker Barrel in Florida City. As an employee, I cannot drink from their cups without lining it with a plastic baggy. All the staffers implemented this practice once they witnessed myself doing this. The cups sit in racks slightly above the tile floors that are constantly wet with spillage. All the spillage from the floors are then splashed back onto the cups whenever anyone passes by. There is also something wrong with their dish washing apparatus. Four out of five dishes/cups are covered in dried eggs and gravy because the apparatus isn't being maintained and can't clean properly. Some servers don't have time and have to use the dirty dishes, others just don't care that the dishes are dirty. Also, I have witnessed the Florida City Cracker Barrel keep up to 20 full trash cans inside the building next to the dry storage area and break room where the employees eat their meals. Only when there is enough time and too many full trash cans will the cooks take the garbage that's fermenting from inside the building to the dumpsters outside.

On May 8, 2009, I went on Priceline to bid on airplane tickets from Corpus Christi, Texas to Ft Myers, Florida. When Priceline asked me if I would agree to switch cities, I refused. After 15 failed bids, I bought my tickets directly from American Airlines. After purchasing my tickets directly from American Airlines, I received an email from Priceline congratulating me for my "winning bid." Priceline claimed that I had made an astronomical bid for tickets departing from a completely different airport over 2 1/2 hours away. When I tried to email and call Priceline to inform them that I had NEVER made such a bid, Priceline (in a scripted answer) refused to refund my money. I am going through my credit card company fraud division hoping to get reimbursed. I have learned to NEVER give credit card information before receiving the actual product. Priceline was so desperate to get my money, that they fraudulently claimed that I had made an astronomical bid (I am very methodical and did not "accidentally" put in a wrong city or bid amount) and immediately charged my credit card. This, in my opinion, is a criminal act.