Cracker Barrel
reviews and complaints

order [protected] Fletcher NC location. Just picked up order, chicken sandwich with NO MAYO. It has mayo on both sides. Someone who is allergic to eggs cannot handle this. WHY can't they get any to go order correct? A couple of weeks ago we had pancakes to go. We got no syrup. How do you pack up pancakes and not pack syrup? The time before I ordered the maple glazed chicken and there was no bacon and no maple glaze but there was all kinds of liquid in the togo container. It was too gross to even eat. If the managers can't get the people to get the orders right fire them. If I had eaten the sandwich tonight I would have sued cracker barrell. Something to think about

We have eaten at Cracker Barrell for many years and enjoyed our meals but this trip has made us ponder if we ever want to go back to the Elizabethtown, Ky restaurant. We realize that it is difficult to get help and we were patient with our waitress but as time went on it our patiences grew very thin. To begin we waited for 25 minutes to be seated after about 15 min, we finally got a waitress that took our drink order and we placed our food order at the same time. Again 15 min later we get our tea. Oh I forgot your biscuits NO silverware or napkins, so finally catch her to ask for sliverware and napkins OH we out of knives the dishwasher is broke. We wait and wait for our food she comes back we are out of baked potaotes. So again we change and wait some more. Then finally after an hour wait she bring out a platter of food place in front of me grilled salmon I ordered grilled chicken my husband ordered a steak it was hambuger steak, We said that its we are leaving. Never walked out of a Cracker Barrel but after that no way were going to wait any longer for food! On scale of 1-10 this was a ZERO!

My son purchased a $50.00 Cracker Barrel gift card in December, 2021.

When I tried to use the card a few months later, it was not accepted because the PIN was covered by one of your stickers and when pealed off it took part of the PIN number with it. According to your employee this made the card not valid. I have tried a number of times to contact your company without success. The card number is [protected] and the PIN numbers that seem to be still readable are 93. The PIN number consists of four numbers. You have a very poor customer service department that tells me that they are too busy and I will have to try again at another time. This is always a prerecorded voice, never a live person. Two of my children have also called to no avail.

John W, Hall

Phone No. [protected]

I ordered The Thanksgiving Family - take home catering meal and spent over $ 160.00. I ordered well in advance to make sure I placed my order appropriately since it was the large meal. We picked it up the day before Thanksgiving as indicted on our pick up schedule. Heating instructions were followed. The meal other than the baked goods and one of the turkeys was inedible. The gravy was green (maybe too much sage or something), the mashed potatoes were runny and had zero flavor, the dressing absolutely was so full of cornmeal it looked like mush and tasted gritty and no flavor, the sweet potato casserole was sour, the rolls were hard, and the Mac and cheese again had zero flavor. I was so embarrassed because I was hosting the dinner. We took pictures of the green gravy. We threw most of the food away. Needless to say we had to go get fast food. I filed a complaint with the store but yet have heard anything from them after two emails. I initially called but was told they were too busy to check the status and didn’t think they could find a manager. I understand low staff, but if you cannot deliver the promised product, then don’t take my money and pretend. This is 100% fraud advertising on a product but still taking money from a customer. I’m still trying to figure out the green gravy if it was even safe.

Always a fan of Cracker Barrel until now. The menu has changed so much, omitting some of our favorites, such as regular hash browns, The Sunrise Sampler, having to pay for apple butter, extremely high price point with smaller portions. Then adding alcoholic beverages is very disappointing. There is a demographic that you are alienating and it’s just sad. We will be hard pressed to return.

Saturday, November 23, 2022

Abilene TX

Donna and Kevin Jones

[protected]@yahoo.com

432.288.0083

My family and I spent over $300 on take out Thanksgiving dinner from Cracker Barrel at the new store in Bakersfield CA. We had five individual plates and eight sides and five pies. The plates and sides were TERRIBLE! The food portions were awful. One plate had one piece of turkey. Several sides were practically empty. You open the container and there was a very small amount of food in it. Our guests did not have enough to eat. It was embarrassing after having placed so much trust in Cracker Barrel in the past. The food was chewy, tasteless and just an embarrassment. Another family member in Kansas has a similar experience. I want you to know that if you cannot make this situation right, I will do my level best to spread the word about the poor food and service we had at Thanksgiving 2022. A hire-up manager needs to read this message and address it. Anything less is unacceptable.

John Meadows

[protected]@gmail.com

[protected]

I went to the Altamonte Springs Florida location yesterday 11-20-22 at 2:45 pm and wanted to have 16 people sit together for a birthday party was informed that it would be an hour wait - then it went to and hour and 45 minutes - but very rude about it - so I let them know that I would take my business elsewhere - it was a loss to them but they didn't care. The other business we went to was very happy to make a $400 sale - so glad that cracker barrel is doing so well - loss this family forever sincerely
Terese Hosbrook

Apopka FL

The fish i received was all breading and not much fish, The sweet tea was like water almost clear, My wife and I both said at same time that tea was like water and we couldnt even taste tea. It seems that the quality of food and potion sizes have gone down hill. we like eating CB so please fix these issues. It was at cracker barrel in Tiftonia(Chattanooga TN).

Why does your information tell me my card is declined. I received this card as a gift.

I have tried to use it at Cracker Barrel and they said because it has only three numbers for the pin number that their store will not accept it. Can you send me a card with four Numbers for the pin#.

Charlotte Hamilton

337 bentcreek drive

Lexington North Carolina

27295

On 10/16/2022 our Trailway tour bus stopped with 18 passengers at the Cracker Barrel in Milford Ct at about 7PM.

Our table of 4 were seared in area that was not serviced. We had to wait 15-20 minutes to find a waitress (subsequently learning that the assigned person went off duty at 7PM). When we did place an order we had to wait again 15-20 minutes to receive our meals (one of which was not correct and subsequently we were over charged). When we placed a complaint one manager walked away stating she would not handle it, the second stated there was nothing she could do to assist us. In the meantime our bus was ready to leave.

As opposed to our prior experiences at this same restaurant we are completely disappointed at its current service / management staff.

This same complaint ( #1413868)was placed on 10/18/2022 with no response yet.

I have found Cracker Barrel is no longer senior friendly.

You do not have a senior category as before.

Oatmeal discontinued

I had breakfast / 2 egg whites / Wheat toast / 2 pancakes /coffee $14.07 Really?

I complained and was told the pancakes were $4.99 and did not qualify for side order price of $1.99

This information has been sent to AARP

I looked around the restaurant and 3/4 of the people were seniors. I know you have to appeal to a younger crowd as seniors thin out but your business is now

there because seniors support

Rod Childress

We went to Cracker Barrel in Brighton Mi last night (10/20) about 8:30 p.m. The food was a bit dried up (esp. Buiscits and potatoe casserole. Didn't complain because we realized it was late. When I tried to use a gift card (which was very old) we were told there was no money on the card. Whenever I use up a gift card I throw it away. I am 99% sure it hadn't been used. The number is [protected]. Is there any way to check when the card was used (if it was)? If you could check on this, I would appreciate it. Love going to the cracker barrel but don't do so very often.

Shirley Maisano

22756 Clinton St.

Taylor ,MI 48180

[protected]@aol.com (email)

On 10/16/2022 our Trailway bus with 18 passengers stopped at your restaurant in Milford Ct.at about 7PM.Our table of 4 were seated in an area that was not serviced as we were told our waitress had gone off duty at 7PM. When we did place our order, we again had to wait 15-20 minutes to receive our meals (one was incorrect and subsequently we were incorrectly charged). When we placed a complaint one manager walked away stating she would not handle it and the other stated there was nothing she could do. In the meantime, our bus was ready to leave.

As opposed to our prior/positive experiences at this restaurant we are completely disappointed at its current service and management staff.

May 5 Jensen Beach. Both gift cards did not work. Manager said other cards were scammed. OK. Took a lot of time to get through to customer service but FINALLY did. The 2 cards were replaced. Then tried to use in Kissimmee, Florida and both cards were denied OK , Sept 24. SO. I FINALLY got through to customer service OCT say 7. This person says to send the cards back. I wanted to make sure that I will send them to the right address and again JUST wait wait wait on chat or phone. WOW. BaAD communication.

On Sunday, October 16, 2022 Wolf's Bus Line had advance reservations at CB0262 in the evening, upon returning home from Mt. Vernon. The bus arrived at about 6:00 pm. and we were seated at tables in groups of four. After 90 minutes, our table of four, and another table of four had not yet received our food. However, all other members of our tour had received and finished their meals. Our tour director tried to speak with the manager to express his dissatisfaction with the food service delay. He was then informed that the manager had left the restaurant. We were not informed about the reason for the delay when we had advance reservations. Perhaps Wolf's Bus Line should not stop here again.

We went to the Spartanburg SC location on Sunday for lunch. We expected a wait outside, but once we were seated and ordered it was almost an HOUR before we got our food! Our waitress was awesome, but waiting for that long for food is ridiculous! Also, nobody around us was getting their food either, so I don't know what they were doing in the kitchen. We literally could have driven to the Duncan location, eaten and gotten back home before we did at this one that is just a few miles from our home. A total, we were there for about 3 hours! Not the way I want to spend a Sunday afternoon! Also, we had 3 small children with us that were starving by the time they got fed!

Wednesday evening around 7:00pm-Williamsburg VA Location

My husband and I ordered the Broccoli Cheddar Chicken. This location is quite often sold out of this dish by this time in the evening, but I have eaten this numerous times at another location before the pandemic started. When they brought us out our food, we could not believe they would even serve us this. Both of us received dried out broccoli cheddar chicken casserole and I had such a little bit of chicken on my plate, it was sad. It looked like the casserole had been sitting out for a long time and/or had been reheated and dried out. We should not have eaten the chicken, but we did. We both had upset stomachs after we got home. I am letting you know because I feel this location should be doing better than this, not because we want anything. If you are never notified that this kind of thing is taking place at this location, it will never be fixed. This is not the first time we have been disappointed in the food, but it was the worst incident so far.