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Course Hero

Course Hero review: Permanent suspension of the account

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1:48 pm EDT
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My name is Nikhil Kumar, a coursehero tutor.

I am working as tutor on this platform from last one month and getting students satisfied with my work and has a very helpful rating of 80%.

I have been using my tutor ID from my laptop and phone and from my brother's laptop too ,when I am at home.

I strongly declare that I have not violated any of the terms and conditions of the platform and has given all the documents asked for my verification within the given time frame.

But still the platform banned my account which is an example of pure dictatorship.

I request coursehero to kindly reactivate my account as soon as possible.

Here are my details for verification:

1. Full Name - Nikhil Kumar

2. Email id: [protected]@gmail.com

3. Mobile number -[protected]

4. Government ID for verification: Pan card details

I have got no reply from coursehero when I have mailed from my gmail used in my tutor account. It's a very shameful act from coursehero.

Kindly cancel my suspension otherwise I will take a legal action against the platform for exploitation of the tutor and not giving their earned salary.

Desired outcome: Removal of suspension from my tutor account.

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Sep 08, 2023 5:14 pm EDT
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1400 Seaport Blvd., Building B, 2nd Floor, Redwood City, CA, 94063, US

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Hello Rajnikhil,

Thank you for contacting us through Complaints Board. I can understand your frustration regarding the disabling of your Tutor account. I recommend reaching out to our Tutor Support team for any questions or concerns you have regarding your closed account. Our Tutor Support team is the best and only team that may assist you regarding your account with Course Hero.

To reach out to Tutor Support, please do so at tutor-support@coursehero.com and we will be happy to assist you there.

All the best,

Support
Update by Rajnikhil
Sep 08, 2023 5:51 pm EDT

Dear coursehero.

I "Nikhil Kumar" have been trying to reach the tutor support team from the time after my account suspension.

But it is not replying to my mails, I have a sum amount of around 45 dollars in my earnings, the platform blocked the withdrawal of the money also.

I have submitted all the required documents within the given time frame, but still the reason

given is that I haven't done it.

It is a totally dictated decision made by the platform.

And I will take a legal action also against the platform in consumer forum.

I strongly demand the platform that the suspension should be removed as soon as possible.

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