Costco Wholesale — rejected to provide lens service for the eyeglasses frame for no reason
Date of Incident: 12/31/2016
Location: San Diego, Mission Valley
Today is the worst experience that I never expected from costco opticals. I had a frame+lens done from costco for my son few months back. My son has made slight scratches on the lens. I went to costco to replace the lens only as the frame is in good shape. To my surpise they denied to accept the frame which was brought for the same costco. The reason for this the costo optical manager said was "The frame has got chew bites at the end of the of one of the temple tips" (Attached the image of the same). Then, she showed a list of rules (attached are the rules as well) that their costco opticals corporate has put in while accepting a frame (though the frame was brought from costoco) to replace lens. No where in that rules it says that a damage like chew bites that too at the edge of temple tips is an issue. After a huge argument, I just walked out useless. Surpisingly, walmart accepted the frame to replace it with lens.
Guys.. becareful, if you are taking a frame from costco and you do not take insurance. This is seriously crap and worst experience that I faced.