Costco — refund policy
I was so pissed off about this tonight that I wanted to cut up my Costco card. I bought two pairs of Bridgeport flannel lounge pants in a pack that has two pairs in it. They are XL. I wore one pair and really liked them. Then when I went to put on the second pair they didn't fit. I realized then that someone must have switched out that pair and replaced it with a size medium. So I went back to Costco to get a replacement pair.
First they told me that I had to go to the bin and find a replacement two pack and buy it and then they would take one pair out and reimburse me for it. I spent about 15 minutes going through them only to find that there were no XL left. I went back to the refund area and was told that I had only two options. One is that I could bring back the other pair that I like and have been wearing and have washed twice already, or keep both pairs-which really means that I would be end up paying double for my one pair. So if I bring back the pair that I have that I am happy with of course they will just throw it in the garbage. If I don't then I am paying double for them. That is so stupid! I asked why they couldn't just refund me half of what the two pairs cost so I would still be paying for one instead of throwing a pair in the garbage that I really like. Like I said, what a very stupid way of dealing with this.