On Wednesday, January 19, 2011 we did some shopping at the Lakewood COSTCO store. Among our grocery list was Pork Loin as we had a $4.00 off coupon. At checkout, all the other coupons were listed on the receipt except for the Pork
On the following day, 01/20/2011, we went to the return desk to get credit for the coupon. However we were told the coupon was not good for the item number we bought (73616). The receptionist at the desk pointed out the item numbers that would be applicable.
Where? On the coupon. Where on the coupon?
The item numbers (33956, 16141, 37401 & 37402) were printed in a very light gray and basically unreadible without a magnifying glass. As a matter of fact, a magnifying glass HAD to be used to read the item numbers for this complaint.
As you can see by the attached scan, the almost impossible to read restrictions could be considered deceptive advertising. Your advertising department obviously selected an almost unreadable color so a more expensive item would be purchased instead.
The complaint has been investigated and resolved to the customer’s satisfaction.