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Coricraft Customer Service Phone, Email, Contacts

Coricraft
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Coricraft Complaints 157

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5:20 am EST

Coricraft Scam

I bought Boston range at Coricraft in August last year. There was a 10 % discount on first online order I couldn't do the online purchase but sales lady said she can still do it from her side. I then payed everything including the transport. They delivered the dining chair and table and they could deliver the sideboard. I called them this Jan they told me Boston has been discontinued. Now I want my money back, they promised to refund it only to refund part of it now they saying the discount was only on the side board just because they didn't deliver it. The rest of the staff was full price. I even went to them to ask for my money because I wasn't getting any feedback they just got quiet.

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6:35 pm EST

Coricraft Waiting on authorisation of payment

Last Friday morning I made a direct payment to FNB for the purchase of a rug. I immediately sent Proof of Payment to the store. I was informed that this amount needed to clear before I could take the rug. I have since asked the store to please follow up. I am told the order is not yet cleared. I have requested if I can possibly pick up the rug by the Friday a week later after a direct cash deposit to the same bank as the company. I was told that they are sure. It is now Thursday and I have heard nothing. Who can I please contact in this regard

Desired outcome: To pick up the rug

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9:13 am EST

Coricraft Coricraft service

We placed an order of more than R26000 in October 2021. Delivery was expected 6 December 2021. We received a notification saying the order was delayed and expected to be delivered in January 2022. We have not heard anything and it's the 17 January. I called the call centre. No answer. I called the warehouse and delivery is expected March 2022. Pathetic! There is no communication. Unexpected, unexplained delays. We want to cancel our order. The attitude we get is nonchalant and there is no regard for customer satisfaction. We should have gone with the competitor. Coricraft is a joke. I've just been told by a branch consultant that we should not place online orders because no one keeps you updated on your order. This is not communicated on the website. Website purchases are encouraged with a 10% discount but it's not worth it! I will never purchase from Coricraft again

Desired outcome: Refund or immediate delivery.

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9:23 am EST
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This review was chosen algorithmically as the most valued customer feedback.

I applied for a refund after returning a couch delivered on the same day. I started this process on the 2nd December 2021. They have been telling stories and on the 22nd December they told me the refund was approved and I should expect my money on the 27th. On the 28th when i called i was told the application was rejected because they didn't submit all...

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2:57 pm EST
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Coricraft Couch

I bought this couch in August for my holiday flat that we hardly ever use. Been trying to get a satisfactory answer from them since 14 October. I had the assessor out. Never got feedback. Had to phone couple of times. Eventually spoke to the regional manager that says it is normal for the couch to look like this and she is so disappointed that no one has told me this will happen. Well when you pay R24 000 for a couch you do not expect it to look shabby after 2 months. She said she will get someone to come shave the couch. Still waiting. I have bought a couch. No where did they mention this. She has not come back to me. Have mailed the CEO page. Have messaged the regional manager ! Frankly I am beyond frustrated and so appalled at the lack of service and care. I want a sullotion or a new couch or my money back

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1:54 am EST

Coricraft CSS007837

Coricraft Cresta has shocking service, its has been 3 months already and no one gets back to you, no one responds to emails. Even the customer care line sends you back to the same incompetent staff that you are trying to get away from and rather have assistance somewhere else. My order is simple, I have an existing couch and just require corifill. It has taken so long to get anywhere with these people - I am still waiting for a response and assistance to when m y fill is ready. the dates and weeks keep shifting and no one actually bothers to communicate this. Customer service is shocking beyond words.

Desired outcome: to receive my order ASAP

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11:35 pm EST

Coricraft Product bed slate

Hy I bought a bed slate about 4 years ago and on the 23nd of november the wood inside the wood as broke wich my bed sunk I cannot use the bed as my bed is sinking it's veri weak poor material that was used and it's reli disappointing to no that I paid alot for it now I dnt av a bed to sleep so please can it be sorted asap there is no kids that jump on the bed o anytng and the wood is reli poor quality please it needs to be sorted contact [protected] address phoenix view estate b 18 -06

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8:43 am EST

Coricraft Salem head board

I refer to the above mentioned matter as well as email correspondence below.

To say I am highly disappointed in Coricraft is an absolute understatement. I cannot believe how a company can operate like this.

After waiting what felt like forever for my headboard, it was damaged when I finally got it. I returned it immediately and now I am waiting again forever and is not receiving any updates if I dont ask for it.

Eventhough most of my home consists out of Coricraft furniture, this will definitely be the last item I will buy at Coricraft. There is always an issue.

Please provide me with feedback asap. I would also like to know if I will receive discount for all this inconvenience.

Desired outcome: New head board to be delivered asap free of delivery fee at least

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2:32 am EST
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Coricraft Service

Good day,
This is complain about a purchase that was made on the 3rd of October 2021. Order no:CES010733

We expected that our order will be completed by the 8th of November 2021. And till today, we haven't received any progress about the couch.. It was postponed to the 15th of November 2021. Then on the 15th of November.
I was told about the 22 of November. I am highly disappointed about the service that I have received.

I am asking for a refund because clearly Coricraft cannot keep their services up to standard.

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Thilomi Govender
, US
Nov 30, 2021 1:55 am EST

Sitting with the same issue. So frustrating. Customer service is shocking.

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10:34 am EST
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Coricraft Refusal to repair a chair

A dining table and chair set was bought in October 2019. Barely 2yrs later one of the chairs break and I was told to send an email requesting a repair. After waiting a week, I call the Cresta store only to be told that there's nothing they can do because it's an import and I should basically throw my chair away and buy a new one. I was also told to call Kramerville because that's where I bought it from. I called Kramerville and was told the lady will check with the warehouse but got the same story.
When I asked how I take this further, I was told she doesn't know and I could go to Hello Peter or Social Media but the store is closed and she can't talk to me.

While buying the set, I wasn't told of the 1yr guarantee on imports and neither was I told that if needed, it cannot be repaired and should be replaced at my own cost.

Desired outcome: Replacement

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4:41 am EDT

Coricraft Incorrect products delivered

I bought Zambesi whiskey couches at coricraft. vwith order numberTBS007519 on delivery I was given a different material with order number TBT006655 which I was then told is the tax invoice not order number. I need coricraft to deliver the goods that I paid for not to give me an alternative

Desired outcome: Replace couches with what I have orderd

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2:39 am EDT
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Coricraft Service

Bad service from the delivery side - store called to say that my couch and ottoman were ready for delivery and someone would call. Waited a week before calling to find out what was happening they forgot to call - now I can only get them delivered in 12 days time two weekend later than what was told to me by the store. Disgusting!

Desired outcome: Couch delivery for tomorrow.

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3:24 pm EDT

Coricraft Fabric used to upholster couch

Coricraft selling fabric under false pretence / not disclosing information prior to sale, do we have any right to compensation for remedy?

Coricraft staff did not disclose that fabric has a low rub count, which will cause pilling and couch will need to be shaved by hand every few months. Low rub count fabric suitable for cushions and throws, not upholstery.

Neither did they advise that Pilling is (apparently) an exclusion in their terms and conditions and guarantee card, which is provided after choosing the fabric.

This non-disclosed information should be pointed out when selecting a fabric for manufacturing - fabric durability is important!

Please advise if we have any recourse in taking this matter further, perhaps an ombudsman in this industry?

Desired outcome: New fabric, new couch or refund

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7:25 am EST

Coricraft Couch koda 4 seater

I bought a couch about 3 years ago hoping that it would last me for at least 10 years given the price of these couches. We have noticed that the material has gotten a lot of fluff balls which makes it uneasy to sit on and not sure how to remove them.

Desired outcome: Better material should have been used

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5:23 am EDT
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Coricraft Harvey Desk

I've purchased a Harvey Desk on 11July 2021 as Eastgate shopping centre, to date I haven't receive it. I have made several phone calls and was told a different story each time I called. My last call was on 23 August 2021 where I told them that i need my money back and was told that I need to complete forms for a refund and I have told them to refund the money back to the card used for purchase. They said someone will call me and until today Im still waiting for their call. Can you please assist.

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3:25 pm EDT

Coricraft After service of a purchase

Hi, I purchased a coach and a dinning room suite from Cori craft rosebank, the dinning room arrived scotch guarded but the coach was not, I feel that it is unfair that everyday I need to call the branch to get my coach scotch guarded when I have paid for this, no one calls you back or follows up with you as after service or that you have a valid complaint, I'm most disappointed with the service I am receiving, it's not nice having your coach delivered at your home and you on edge that something might fall on it and it's not protected when I personally visited the store for the Second time to make sure that I get it protected.
I hope someone can take the responsibility of calling me [protected] Fazilah Raffee

Desired outcome: To get my coach scotch guarded that I paid for already

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3:55 am EDT

Coricraft Couches/ Sofas

Bought my couches 2019 with the knowledge that it was full soft leather but my sofas are now showing what is underneath them.There are white spots that are showing randomly on the sofas and I paid R40000.00 for them. I cannot believe that after I parted with so much money its barely 2 years and I bought them with the intention of not buying sofas for the next 20 years and I was even given something that proved that it was full soft leather. I buy the leather care kit from Coricraft to care for them so I am not happy at the moment. My stand and coffee table was bought from you because I was happy with them.

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6:36 am EDT
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Coricraft Refund

So I purchased a product online on Saturday 12 June 2021. On the Monday the 14th I immediately cancelled it. Since then, UP TO TODAY, no refund. I have phoned in almost every third day, hearing "we will get back to you" "have you completed the form"? YES YES YES. I have officially completed the form now 4 times and send it back. Yet no refund. So I am left with no choice but to resort to these measures. Honestly thought a reputable company like Coricraft will handle refunds smooth, but this whole experience leaves an extremely bad taste in my mouth!

Desired outcome: Refund before Friday 16 July

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6:26 am EDT
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Coricraft Misleading and deceptive promises as well as bad service delivery

Coricraft has neglected to inform or disclose any information regarding my order and has not honoured its terms in regard to the supply of goods and services on specified dates, times and other particulars.
After many follow up requests, after 8 weeks I asked if my couch is ready, and they had no idea as to why is is so delayed. on the 21st June when the supposed 10 weeks was up Coricraft later stated that they did not have fabric to manufacture the couch in the specified time, and that my couch would only be ready in July (More than 12weeks after paid my deposit) which I think is over selling of goods or services in excess of their actual capacity, which resulted in delays of over 10weeks. I requested to cancel my order and get 100% refund. they called me a couple times to try and negotiate to keep my order active by offering me free delivery and said the couch will now be ready in a week. I declined all offers and requested to cancel my order as I could not believe another lie of theirs. after submitting my refund forms, they continued to stall the process by asking if I am 100% sure I want to cancel as I would have to forfeit my place on the waiting list. Coricraft has held my deposit of R10 372.00 Since - 21/04/16 (66 days at the time of writing this). I submitted my request fr a refund on the 21/06/2021, which they state will take 7 days to process my refund. This act of business if unfair to the consumer and bodes unfair to competitors who can deliver on time. Coricraft is conducting business that wastes the time of the consumer who loses interest on funds, as well as not disclosing any information to the consumer about delays or progress of orders which could impact the final decision of the consumer. Coricraft has little to none when it comes to great customer service. I have researched, and found that there are thousands of unhappy customers just like me. this leads me to think how a company with such a rotten core can still be in business.

Desired outcome: 100% refund on my deposit as well as interest lost.

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Adele ten Cate
, US
Sep 01, 2021 7:57 am EDT

I am at my wits end! We ordered and payed for a new slip cover for our couch beginning of May. After numerous inquiries 2 months later, we got the answer that the fabric we chose was dis continued and that we should select a different one. We had to pay in the difference for this as it was more expensive. Which we did. We were promised to have the cover ina matter of 4 weeks. Now, after 5 weeks, I had to, knce again, visit the Tygervalley branch to find out what is going on! AGAIN, I am informed that the fabric I chose can not be used for a slip cover amd I need to reselect! This is ridiculous! This could have been commmunicated straight after placing the order! Very, very poor service!

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4:27 am EDT
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Coricraft No delivery of goods!

I have paid more than 8 weeks ago. Still haven't received the couches, I have to follow up all the time with no feedback or updates from their side and now they don't even know where is the couches. One person says it's in the Cape Town warehouse, the other says it is in Johannesburg and another said it is in a truck in transit. Don't waste your money and time paying for a brand name that doesn't deliver with bad (or non existent) customer service. I ordered from Coricraft Greenstone, sales person was Nosipho, very quick to make a deal, but can't follow through.

Desired outcome: Actually receiving the products that I paid for, with no faults

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About Coricraft

Screenshot Coricraft
Coricraft offers a range of furniture and home accessories, specializing in sofas, dining tables, and beds. Their products are designed to offer a blend of modern and classic styles. They provide custom upholstery options and operate both online and through physical stores across South Africa.
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Overview of Coricraft complaint handling

Coricraft reviews first appeared on Complaints Board on Feb 16, 2010. The latest review The Perfect Addition to My Home was posted on May 22, 2024. The latest complaint Bad service, sending wrong furniture after waiting weeks was resolved on Nov 02, 2023. Coricraft has an average consumer rating of 1 stars from 159 reviews. Coricraft has resolved 3 complaints.
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  1. Coricraft Contacts

  2. Coricraft phone numbers
    +27 861 114 779
    +27 861 114 779
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    Customer Service
    +27 215 085 200
    +27 215 085 200
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    Cape Town
    +27 317 013 448
    +27 317 013 448
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    Durban
    +27 116 118 700
    +27 116 118 700
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    Johannesburg
    +27 87 245 0005
    +27 87 245 0005
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    +27 79 637 3393
    +27 79 637 3393
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  3. Coricraft emails
  4. Coricraft address
    1 Friedlander, Stormill, Johannesburg, South Africa
  5. Coricraft social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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