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Coricraft Complaints 157

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8:03 am EDT
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Coricraft leather lounge couch

Very bad after sales as i have bought leather lounge couch and paid a lot of money for it as i have found few faults on the couch and send a complain to mall of the south branch where i had bought it from spoke to a lady by the name of olgar de pinno.shes telling me the leather of the couch is like that but to me its a factory fault.please can you contact m asap else im goin to hand this problem over to my attorneys.its been now 2 weeks now and still no info from coricraft . my contact num is [protected]

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3:47 pm EDT

Coricraft poor service and product

2 months ago I bought 2 couches from coricraft - the first couch after six weeks the inner casing of the pillows tore after the first time removing the covers to wash! Went back to Atterbury and was told to wait another 6 weeks and they will replace the 2 pillows. Well well to my utter disgust after 6 weeks I am called to collect and my surprise was to pillow inner covers no stuffing?! so what must i do with the covers - stuff the pillows myself? The manager was no were to be found and the person at the tills had no idea what to do? this was a week ago - no response from Coricraft Atterbury - still have two defected pillows!

Then couch number 2...well after six weeks of having the couch the pillows where so poorly stuffed that i took them back to the Atterbury store. I was told I had to take it to Silverton to be re-stuffed?! Wow what client service - aren't they supposed to fix the defect pillows?

Coricraft will advertise the best quality and service and this is what happens?

Shocked and disgusted client

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Update by Anel03
Sep 09, 2017 2:56 pm EDT

2 months ago I bought 2 couches from coricraft - the first couch after six weeks the inner casing of the pillows tore after the first time removing the covers to wash! Went back to Atterbury and was told to waith another 6 weeks and they will replace the 2 pillows. Well well to my utter disgust after 6 weeks I am called to collect and my surprise was to pillow inner covers no stuffing?! so wat must i do with the covers - stuff the pillows myself? The manager was no were to be found and the person at the tills had no idea what to do? this was a week ago - no response from Corricraf Atterbury - still have two defected pillows!

Then couch number 2...well after six weeks of having the couch the pillows where so poorly stuffed that i took them back to the Atterbury store. I was told I had to take it to Silverton to be restuffed?! Wow what client service - aren't they supposed to fix the defect pillows?

Coricraft will advertise the best quality and service and this is what happens?

Shocked and disgusted client

Got replay in August that they will contact me but still noting...

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3:41 pm EDT
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Coricraft mattress

We bought a memory foam mattress with a 12 year warranty in Feb 2016 delivered April 2016 .
After 1 year it sagged so we lodged it with coricraft canal walk . The mattress got collected and was going to be fixed not replaced. The following day I lodged a complaint again as the mattress was now rock hard. They replaced with high density foam instead of memory foam so collected again and fixed again. Still rock hard we then get told it is now latex? WE BOUGHT MEMORY FOAM NOT LATEX!
After lodging our complaint again we were told that there was nothing corivraft could do and we had to take it up.with Contour beds .
Maybe Coricraft people are forgetting an very important is issiue here WE DID NOT BUY FROM CONTOUR BEDS BUT FROM CORICRAFT.
Please advise urgently what will be done about this matter before we take this any further.
We paid R 7500 for a Chrystal memory foam mattress and we have no product satisfaction after only 1 year?
Were is yourgent 12 year warranty now?

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10:03 am EDT
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I recently spend R53 000 at the Klerksdorp store. The 3 seater in my set has been sent back and replaced 4 times and still I have a failty 3 seater. Today was the fourth time the 3 seater was replaced. When the delivery truck arrived the hook that assembles the 3 seater was bent shut. With a spanner they tried to open the hook but was unsuccessful. I am...

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8:00 am EDT
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We bought 2 leather couches at the Nelspruit Branch.First couch's springs collapsed.The second couch springs collapsed. Coricraft came and collect couch on the 17th of Feb 2017. Numerous calls, numerous emails to Branch and Head office, not one answer or explanation.I am requesting a credit return. Couches not even 1 year old. They refuse. They say they...

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6:03 am EST
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I must say I am very dissatisfied with the products of coricraft upon delivery. This is the 2nd time I bought something from coricraft and it arrived damaged. 1st it was the Hudson dining table in 2015 that arrived with a stretch. I complained about this and all that was done was painting/vanishing over the stretch. The table also stretches/chips easy. For...

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4:12 am EST
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This is a complaint about the Coricraft branch in Windhoek: I had asked friends and family to give me gift vouchers from Coricraft for my birthday in July because I wanted to buy a new couch. At that time they didn't have gift vouchers, so they opened an account on my name. When the next person came to buy a gift voucher they opened a second account on my...

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7:24 am EDT
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We bought a full leather lounge suit from Coricract Hemingways Mall in East London. It was already damaged on the day of delivery and the cushions needed corifill. The driver in charge of delivery took photos of the damage. So did we and reported it the same day. A month later we realized the scotchguard is not up to standard. We reported it. Finally, over...

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5:27 am EDT
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on 25/09/2016 I purchased a two-seater couch from the infamous Coricraft for R5850.00 including delivery and handling, I later cancelled the order during the same week and ordered a Fjord TV unit, had to pay R1500.00 extra, as of today 17/10/2016 the R5850.00 has not been credited back/refunded. I ahve wasted hundreds of Rands calling the store, head office...

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4:21 am EDT

Coricraft coricraft ignores complaints, does not honour guarantee

Coricraft have simply ignored my phone calls and emails regarding a damaged leather couch that was delivered to my home.

This is after I was charged R1500 extra for the same leather as the display unit, however the display unit was advertised as less (false advertising) and then had more bad service, including a staff member shout at me as if I was a little child when I went in to the store to pay the balance on my purchase and Coricraft could not find a record of my purchase on their system.

So from the sale, to the final payment, delivery and after sales service. I have received bad service every step of the way. None of this aligns with the "quality" and ease of purchase your website talks about.

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2:38 am EDT

Coricraft Avoid buying from coricraft at all costs!

To all potential buyers of Coricraft furniture it may be worthwhile to read about our horrific experience buying from Coricraft and the pathetic after sales service received.
Buying furniture from Coricraft one definitely has an idea of excellence, good quality products as well as after sales support…. NONE which was given by Coricraft!
We have bought 2 couches, plasma unit, sideboard, display unit, dining table and bench.
The couches had to be returned 3 times due to poor workmanship and leather quality. All the frames became squeaky in a matter of a few days, the leather had non natural marks and cuts on and on places where they have removed studs they just left the leather as is with little holes.
The bench had to be replaced twice as the first one was not level and the second one had a bump on the one corner. The display unit had to be returned twice due to a bump on the drawer caused by their delivery team and then a door which did not close properly.
For the third delivery I specifically requested that all products are thoroughly checked before it’s even loaded for delivery. It was confirmed that they have personally checked it yet it got here in a poor condition – telling me their standards are definitely not that of a customers.
When they returned to my house to replace furniture my front door and gate was butchered by their delivery team and we’ve had to put in a claim with them to get the door replaced and the gate fixed. We struggled weeks to get payment and feedback from them. At one point they also stopped answering my emails. At the second pick up one of the delivery guys broke one of my picture frames which he apparently didn’t see. I then commented on an ad they had on FB where they publically said they will get the situation with the payment and the poor furniture sorted.
All of this could still have been acceptable to some level if a professional approach was taken by their management but this was unfortunately also not the case. I insisted on talking to top management and got hold of the Head of the after sales department in Johannesburg. This man was shocked to hear all that has gone wrong and promised to sort this out – just delegating to someone in Cape Town who then also didn’t bother to get back to me and again I had to revert to him as he didn’t follow up nor returned any of my messages.
Coricraft agreed to take back all their furniture and only refund me after a pickup was made. None of this was due to any fault of our own yet we are now without furniture for 4 weeks as we had to order from a new supplier. They also offered a R4000 voucher as compensation for inconvenience caused but now say this is unfortunately no longer available as I have taken my order to another supplier.
After talking to various friends and family I have come to know that I wasn’t the only person who had this type of negative experience with Coricraft and many of them said they will NEVER buy from Coricraft again. One even had to return his table to get fumigated as it was invested with some type of bug. Talking to the delivery guys they admitted this happened a few times before where furniture had to be taken back to get fumigated.
So unless you think you want to take a chance on poor products, poor after service and a store going back on their word – rather opt for a different store where they value the customer and strive to deliver excellent products and service. It is after all your hard earned money you are spending!

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Pat van der Westhuizen
, US
Mar 25, 2019 3:25 am EDT

Pa Pat van der Westhuizen 0 mins ago
Reading all these complaints about Coricraft has now really made me become extremely apprehensive about our order of Etosha Couch - paid for in full on 27th January 2019.

On seeing our reluctance to pay and wait for a couch for a full three months, we were told that an exact Etosha couch was in stock and we would have it in 10 to 15 days. The day before the delivery we were told the couch cannot be delivered as it was "damaged" in transit. Since then, I have become more and more sceptical of the supposed damaged couch. I believe, on seeing our reluctance to pay and wait for a couch for three months, they "found" one which was not in existence. I call this fraud.

Told they would make a new one from scratch. Since then no communication, no follow ups and no answers to our queries.

I am going to find out, but I am sure it is against the law at worst, or bad business practice at best, to have the public fund one's business. Which is exactly what Coricraft are doing. BE VERY CAREFUL WHEN BUYING FROM THIS COMPANY.

PAT VAN DER WESTHUIZEN

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Pat van der Westhuizen
, US
Mar 25, 2019 3:23 am EDT

Reading all these complaints about Coricraft has now really made me become extremely apprehensive about our order of Etosha Couch - paid for in full on 27th January 2019.

On seeing our reluctance to pay and wait for a couch for a full three months, we were told that an exact Etosha couch was in stock and we would have it in 10 to 15 days. The day before the delivery we were told the couch cannot be delivered as it was "damaged" in transit. Since then, I have become more and more sceptical of the supposed damaged couch. I believe, on seeing our reluctance to pay and wait for a couch for three months, they "found" one which was not in existence. I call this fraud.

Told they would make a new one from scratch. Since then no communication, no follow ups and no answers to our queries.

I am going to find out, but I am sure it is against the law at worst, or bad business practice at best, to have the public fund one's business. Which is exactly what Coricraft are doing. BE VERY CAREFUL WHEN BUYING FROM THIS COMPANY.

PAT VAN DER WESTHUIZEN

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4:01 pm EDT
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I am totally disappointed in the horrible service that I have been getting from Coricraft Clearwater Mall. I ordered couches on the 29th February 2016. Not only did I have to deal with a bad attitude from the lady in the store who clearly had no interest in helping us. The invoice I received had two different couches on them and after struggling to change...

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9:12 am EDT

Coricraft product not received after 4 months of purchase

As newly weds, my son bought a bed and head piece in Bloemfontein early Dec, paid in full, with a promised delivery date the end of Feb (factory closed etc). Contrary to instructions on the invoice, the bed was sent to Bloemfontein instead of Stellenbosch as indicated. After numerous calls and empty promises even from head office, the product has not yet been received.
Buyer: Mr Etienne Purcell

Invoice: f39423
Cell phone indicated on invoice: [protected]

Desired resolution: Product delivery by Wednesday 13 April of immediate refund.

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1:11 pm EDT
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Coricraft bad customer service and product

I ordered a set of bookshelves from "The Palms" Coricraft Cape Town. I was told the company does not delivery until the full amount for the shelves has been paid. I duly paid this in good faith. Considering the cost of the shelves I thought the product I would receive would be of similar standard. Sadly within 15 minutes after delivery when dusting the shelves I notice that the product was of less quality than that which I saw to purchase and phoned the supplier. They said they would collect them the next day. No collection. I was then told the following week. No collection. I was then told the warehouse has "NO stock" Hard to believe. The Palms then said they would send the bookshelf off their floor to the warehouse to check and deliver to us. This set of shelves was instead sent to a new customer in Namibia. I still to date almost 6 weeks after delivery have no satisfaction. Do not under any circumstances fall for the 'pay 100% before delivery.' ploy The product I have is not worth the full payment and the after service from Coricraft is non-existent. Very disappointed.

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6:10 pm EST

Coricraft product not performing as indicated

My wife and I purchased a Chobe Corner unit in the exotic Zambezi Brown specification delivered at the end of 2008. Since this time the cushions have been back to Coricraft numerous times for stitching issues, which are covered by guarantee and service here has been adequate. However, our primary issue is that the couch has completely lost all appearance of being an exotic zambezi brown specification that we originally purchased. We can understand that there may be some variation between what is on the showroom floor and what you finally receive due to leather characteristics, but the couch we have looks no different to the standard leather specification for the chobe couch. Having this effect means we paid R2, 000 more for a specification that we are not enjoying. We have indicated this to Coricraft Fourways numerous times and each time they have promised to send an assessor to examine the couch. We have seen nothing of any assessor coming through to fulfil on this. We do feel done in that we are not getting the visual effect we were looking for and Coricraft is not looking to assess and explain what has gone wrong between our expectations and the resultant couch.

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11:59 am EDT

Coricraft I will never ever use coricraft again

I just wanted to write a report on my total dissatisfaction towards the services & products of Coricraft furniture group. I ordered a couch from Coricraft Boksburg & initially the 8 week wait for my couch didn't seem an issue as I assumed I would receive a quality product. Instead I received a brand new couch that was damaged during transportation and torn. In addition while fitting the couch the delivery guys very kindly dragged it across my brand new tiles leaving brown marks I can't even scrub off.

So on delivery I made a note of the damage on the delivery note & I then had to phone Coricraft on 3 separate occasions to try get an assessor to come look at the damage. After a week and a half the assessor did come and agreed that the product was indeed damaged & informed me to wait for the guys to come collect the couch again, meaning i'm required to leave work early again for the collection and second delivery. My main dissatisfaction however is that more than 2 weeks after receiving the damaged couch (and 10 weeks since I ordered it) & I still dont have any feedback regarding when this will be fixed.

One thing is for sure, I will NEVER ever use Coricraft again!

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Stuart Quinn
, US
Apr 20, 2016 1:17 pm EDT

Bunch of crooks! Not sure if it is Coricraft or RCS to blame but I was told that I was offered 6 months interest free so too advantage of their supposed deal. I provided all of my account details for the monthly debit order. My latest statement arrives and it shows that I have attracted over R500 interest for just that month alone?! Days and endless emails of trying to get a straight answer and then I am told that my debit order didn't go through and so the 6 month interest free agreement is immediately cancelled and the loan amount attracts interest at 24%! Asked why it didn't go through and I was told that it was because I didn't have sufficient funds... so I produce proof that on the debit due date there was over R100 000 available in the account. Surprise surprise I still haven't heard back and my emails are not being responded to. And why did nobody contact me to inform me of any issues?! Funniest part: Most of the furniture only well after a month of ordering it... maybe I should charge them interest for that month then. STEER CLEAR OF CORICRAFT AND RCS!

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Gijsbert Hoogendoorn
, US
Jan 30, 2016 7:01 am EST

I bought a bed in May 2015 from Coricraft Sandton and broke twice since then. Shoddy construction and bad quality. I tried numerous times to solve the issue with Coricraft Santon, but kept on being ignored. I eventually went in person to confront them and they delivered a new bed which broke within a couple of weeks. Out of desperation i moved my complaints to the Kramerville office as they seemed more professional. After they suggested that they construct extra support beams, they eventually arrived three hours late today with the wrong kit and i sent them packing. One thing is for sure, i will never use Coricraft again.

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Que Maruping
, US
Oct 25, 2015 3:24 am EDT

Miss leading 6 months free interests at Cresta Coricraft store. I bought a dining room set and asked for the 6 months free interests which is written all over their store. Paid it in exactly 6 months. To my surprise they added interests. This whole issue has been going on and no one can help to resolve it. They asked for ID copy the second time. MY ADVISE TO EVERYONE BECAREFUL, THEY ARE CROOKS. As for me and my family and friends will never buy anything from them ever and I'm not paying any interests.
I'm prepare to expose them further...I'm on a mission.

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12:07 pm EST
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My name is Garth Beulich and I ordered bar stools in November from your JHB Sandton branch, being told you had stock; I organized a truck to collect. The teller told me this was a glitch on your system. I got a call in December saying the bar stools have arrived, again I organized a truck to collect; the same glitch was not fixed. A gentleman by the name of...

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About Coricraft

Screenshot Coricraft
Coricraft offers a range of furniture and home accessories, specializing in sofas, dining tables, and beds. Their products are designed to offer a blend of modern and classic styles. They provide custom upholstery options and operate both online and through physical stores across South Africa.
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Overview of Coricraft complaint handling

Coricraft reviews first appeared on Complaints Board on Feb 16, 2010. The latest review The Perfect Addition to My Home was posted on May 22, 2024. The latest complaint Bad service, sending wrong furniture after waiting weeks was resolved on Nov 02, 2023. Coricraft has an average consumer rating of 1 stars from 159 reviews. Coricraft has resolved 3 complaints.
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  1. Coricraft Contacts

  2. Coricraft phone numbers
    +27 861 114 779
    +27 861 114 779
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    +27 215 085 200
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    Cape Town
    +27 317 013 448
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    Durban
    +27 116 118 700
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    +27 87 245 0005
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    +27 79 637 3393
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    1 Friedlander, Stormill, Johannesburg, South Africa
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    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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