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Consumers Energy review: Energy company

RWz of US

Jan 08, 2024 11:52 pm EST

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They have torn up my yard 3 times, set my high end surge protector and TV on fire, deleted my ASP coverage in January 2024 and when I called, the wait time was so long they had to call me. The agent had so much static on their line I couldn't understand her and then she transferred me to an ASP agent who said I never had a plan when I had it for 19 months. I asked for a supervisor and was sent back to wait in line again for a Consumers agent. My budget plan was holding over $500 and an employee said it's right where it should be, meaning it will earn a lot of interest for Consumers Energy. the worst energy company I have ever used around the country. The MPSC isn't doing their job reining them in since the last CEO who left, who did care about customer service. Absolutely a horrible run company that needs more oversight and maybe public pressure on the MPSC to do their job. Today I received a call from their customer advocacy group and the employee said that she felt the employees at Dial America needed coaching. Then she replied to a BBB complaint and a MPSC complaint and said they didn't need coaching and did nothing wrong. I no longer trust them and feel that the risk of a fire like I had due to their equipment causing it, is a scary issue for anyone. They need to have an audit that ensures the public is safe.

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Consumers Energy Contacts

Consumers Energy phone numbers

+1 (800) 477-5050
+1 (800) 477-5050

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General/Residential

+1 (800) 805-0490
+1 (800) 805-0490

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Business

+1 (855) 477-9027
+1 (855) 477-9027

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Landlord

+1 (717) 780-1739
+1 (717) 780-1739

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Media

+1 (717) 788-2394
+1 (717) 788-2394

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Media

+1 (517) 768-3092
+1 (517) 768-3092

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Consumers Energy emails

newsroom@consumersenergy.com

100%
Confidence score: 100%

Support

retiree@consumersenergy.com

99%
Confidence score: 99%

businesscenter@consumersenergy.com

99%
Confidence score: 99%

customer@consumersenergy.com

98%
Confidence score: 98%

support

education@consumersenergy.com

97%
Confidence score: 97%

foundation@consumersenergy.com

96%
Confidence score: 96%

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Consumers Energy address

4000 Clay Ave. SW, Wyoming, Michigan, 49548-3017, United States

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Jul 26, 2024