Con Edison

I have called numerous times and each time have been given a different Ref#. There is a line down coming into building and not enough voltage. 2 fridge broke down, 2 split unit down, Wash/Dryer down, partial power outage on 2 floors. We need permanent fix. Who replaces fridge and medication for diabetic with kidney failure. 685 Degraw St Brooklyn Ny [protected]. There is supposed to be 2 lines coming into my apartment building and one line is dead. They bridged the line and it is overloaded if power goes out the entire building will have no electricity. It is not summer time where AC usage can be blamed. I need permanent fix. All appliances are malfunctioning