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Con Edison Complaints Summary

30 Resolved
187 Unresolved
Our verdict: With Con Edison's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Con Edison complaints 217

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9:09 pm EDT
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Con Edison Continued shared meter status;

Previously filed complaint about Dept of Public service case # 837956. Outcome .no separation of meter. Landlord requires me to pay all usage charges although there is no access to basement. As per report appliances in basement include washing machine ,fan, and dryer. I am also paying usage for lights on all three levels.

Initial complaint was filed in August 2018. Investigation filing listed below. landlord stated he did not want to separate the meter because it was costly. As a tenant I thought I had to accept the findings of Con ED / DPS.

I enclosed the documents from the investigation.

Acc #[protected] 4.

Desired outcome: I believe I am entitled to compensation for this ongoing situation. I was compensated $14.38 from initial move in date of Nov 2013 to Dec 2018. I believe the small compensation received is not comparable to the monthly usage I am paying.

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1:28 pm EST

Con Edison Continuous construction and inability to work from home or sleep

Con Ed has been working on my street (Lexington Avenue between 61st & 62nd st.) for weeks during business hours AND at random during the hours of 12am - 3am. I am unable to work AND sleep. I am required to speak on video conference calls and have been unable to do so without being interrupted for several weeks.

Desired outcome: Please change this scheduling for weekend or AFTER business hours or I will file a complaint with the city.

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1:08 pm EST

Con Edison Over charged

I am in a commercial building and was advised by a Con Ed rep on March 2 2022 that our office electricity will be shut off in 5 days due to the owner of the building not having a meter. After calling Con Ed on March 4 2022, they stated we have no active meter on 2nd floor of our building since Oct 2019. I have paid every month average 150usd-300usd and when I complained about this being impossible, I was advised they would come out and do an actual reading. After that they claimed an actual reading was completed, they said sorry but my bills were valid. Now on March 4 2022, a rep from Con Ed is telling all my readings are estimated and since there is no meter it's impossible to know my usage. I expect at least 50% refund from Con Ed for account # [protected] as I have been over charged for over 2 years or more!

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9:45 pm EST
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Con Edison Billing Increase

Good evening. Today, I received an email from Con Edison stating my February bill for my single-family Home is $785. In November 2021 it was $266, $450 in December 2021 and January 2022 to $1,045. My bill has double the amount more this year than in 2020 when Covid prohibit people from traveling and leaving their homes. How is this possible? Something is not right and as a consumer, I was not notified of such a change in rate. such astronomical increase in the bill will cause a financial hardship on myself and I'm pretty sure other families are receiving the same affect

Desired outcome: My desire out is to have a modification and a valid reason for the increase. Additionally, Con Edison did not make an announcement online, in written communication about an increase in energy costs.

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1:05 pm EST
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Con Edison My bill never gets corrected

For the past year I have been wanting to switch to smart meters. I am a business that opens at 5:00 pm and I have to schedule an actual meter reading. I’ve had the meter read 4-5 times and Con Ed never adjusts my bill. It’s still estimated and it’s very high. My business is open half as much as pre-covid and my usage is down now up. Then come to shut off notices and I’m forced to pay on my credit card to avoid shut off. I call to complain and they schedule another meter reading. The problem is that Con Ed has the meter reading from the technician but they never adjust estimated to actual usage. My heater is a commercial meter and doesn’t have a display like a residential meter. It needs to be read with a key and there’s 3 readings for my one commercial meter. That’s what the technician explained. I’m at my wits end. If I switch to smart meters before this is resolved I will never get a credit back for the thousands of overpaying. I’m a restaurant hit very hard by covid. Please advise what I can do.

Desired outcome: I’d like my bill adjusted by usage and not estimated. A credit issued. Then I’ll arrange smart meter installation.

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5:15 pm EST

Con Edison defective net meter

Re: Account # [protected] Midland Avenue,1st Floor

Staten Island,N.Y.10306

Nicholas Malkentzos

[protected]

My Net meter was defective and I was overcharged from December 15, 2020 until May 4th 2021. A con Ed technician came to my home April 14 and confirmed the meter was not giving me credit for producing solar power.

I noticed there was an adjustment to my net meter credit but it was slightly off it should be 1333kw but my bill lists a credit of 1279kw. More importantly between 12/15/20 and May 4th 2021 I was charged over $270 for electricity used and delivered that I did not use. Attached are the totals from my solar company Sunpower I used 1800.6 kwh from December 2020 to May 4th 2021. I produced 1824.9 kwh from December 2020 to May 4th 2021 for a Net Gain of 24.3 kwh. I attached a graph and the details from my solar company Sunpower.

Below are 2 of the withdrawals from my direct deposit from con edison during this period.

May 14,2021 $133 taken from TD Bank

05/14 ACH DEBIT, CON ED OF NY INTELL CK ****[protected] 133.57

April 16, 2021 $137.27 Taken from TD Bank

04/16 ACH DEBIT, CON ED OF NY INTELL CK ****[protected] 137.27

The customer service rep from net metering told me there is no record of a faulty meter which is not true. I have Data from my solar company how much electricity I used and how much my solar panels produced I had a net gain of 24 kwh from 12/15/20 to 5/4/21

Please note one of the attachments is an April 2021 report from sunpower this does includes Lifetime usage and solar produced but it does not include electricity produce and used i the first 4 days in May 2021 I included it because it shows my NAme and address which the other attachment does not.

If you need any further information please contact me.

Thank you for your time and consideration.

Nicholas Malkentzos

Desired outcome: Reimbursement for $270 withdrawn from my bank for Electricity I did not use.

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10:14 pm EST
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Con Edison Overcharging for a bill

Good evening. Today, I received an email from Con Edison stating my February bill for my very small studio apartment went from: $52.04 in November 2021, roughly $65 in both December 2021 and January 2022 to $215.22. My bill has skyrocketed to $215. 22. How is this possible? I am one person in a small studio apartment. Something is not right and as a consumer, I was not notified of such a change in rate. Also, today is 2/9/22 and I have attempted to access my account several times throughout the course of the day and have been unsuccessful in both accessing my account and resetting my password.

Desired outcome: My desired outcome is for there to be some sort of modification to this because that is a 300% increase. Additionally, Con Edison did not make an announcement online, in written communication or otherwise about an increase in energy costs.

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12:54 pm EST

Con Edison Crazy pricing.

ConEd is on a roll.

My monthly bill one month is 70 bucks, the next is 241.

How the heck is this possible when my usage pattern is the same?

Also, using the excuse that many people have lost power (this was over a week ago, yet they keep saying that its due to the storm, it was more than 10 days ago!) they are refusing to connect anyone to their billing dept, neither over the phone nor chat.

Can we sue this corrupt company?

Desired outcome: Stop stealing our money and provide support.

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TARLEY Johnson
, US
Feb 10, 2022 12:35 pm EST

This is a scams towards customers my bill usually 700 went up to 1417.90 this month please something needs to be done please Investigate this scams company.

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9:36 pm EST

Con Edison billi have call customer service

i have call custmer service 7 times to have someone come to check meter . con ed said they sent some one out , nobody has come . my acc [protected] my bill $13335.15 never had a bill this high normally about $140

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2:42 pm EST
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Con Edison Gase Service

Received a letter from Con Ed about installing Natural Gas Detectors. Signed up, a rep from PPS came to do the installation on 1/24/22. During the installation he located a minor leak which was confirmed a short time later by Con Edison. The rep from Con Ed locked my gas meter and was quite rude when I questioned him about the repair process. A plumber made the required repairs, it was inspected the afternoon of 1/25/22 by the Pelham Building Inspector. A Blue Card was issued after inspection and the plumber forwarded the info (Con Ed #MC-589131) to Con Ed. As of today, 1/26, the case was reviewed and approved by Con Ed. However, I was just informed by their rep that no appointment is available until Wednesday, February 2nd - a week away to restore service. This is unacceptable - to be without gas service for a week and a half in the middle of the Winter. My wife and I are elderly, I have an 8 month old infant in the house and I am quite concerned about my pipes freezing with a major storm coming this weekend.

Desired outcome: I would like my gas service restored

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1:01 pm EST

Con Edison Energy Services

We have an open project with ConEdison, Energy Services. Throughout this project there are specific things that need to be completed on our end as the customer and on their end as the provider. We have done everything we have needed to do in a timely manor and have been waiting on them to complete this project on their end for over 3 months now! We need to finalize this project. We have called several times to expedite the process. Case #MC-549227

Desired outcome: finalize this project

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11:43 am EST

Con Edison Outdoor repairs work outside our residential building

Con Ed has been working on our street Amsterdam @ 93 street for a long time now. There has been extensive digging in the street. At the intersection of 93 & Amsterdam steel plates have been laid over where the digging was, however, these steel plates have not been secured flush with the street. For the last couple of weeks, it is impossible to sleep because of the noise of cars, & truck s constantly driving over the raised steel plates. We have seen in other sites where the plates were covered over or asphalt surround the plates to make it smoother on the street so that every time a car went by there wasn't a thump, thump, thump. Please send someone out to finish this job. We have spoken to Con Ed Workers and they say it was the job of Safeway workers for them. We have gone without sleep for weeks now because of this noise and it cannot be acceptable to not finish the street correctly.

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1:26 pm EST

Con Edison Customer service / telephone representative

Date: 1/13/2022
Time: 12: 56 P.M
Name: Shanice (Sounded like that)

Outcome: The attitude of not helping out clients and just directing them to online should be changed. If we were all able to complete the function online, then their jobs would not be needed.

I was unable to find my address on the Con Ed website to start a new service, so I called the number and the Representative directed me to online.
I explained to the lady that I tried that already and failed.
When I gave her the address, she couldn't find it as well. I gave her my current account number and she was able to find it. I was changing the account from Personal to Business, so I had an account number ready for them. She told me that she can only do 3.
I had previously done the same process 2 weeks ago with another building and the Rep who helped me gladly did it for all 5 accounts with no complaints or attitude.

ConEd's site is not very user friendly. And the reason to have LIVE Representatives to talk to is to help clients who are not tech savvy or elders who don't use the computer at all.
The last experience wasn't pleasant at all. At the end of the conversation, she again told me next time I would have to go to ConEd's site -- Service.

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12:22 pm EST
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Con Edison Service gas

Conedison is charging to much for the gas and only 3 people only live in the house, nobody stay in the house all day because we work, last month they charge me $289.27 and this month they charging me
$358.44, I need help with this because of something we don't use a lot

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8:17 pm EST
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Con Edison For billing in my new connection.

My name is Raymond Quiah, my cell phone number is - [protected]. My email address is [protected]@gmail.com

I am a new tenant of APT# 3R, 78-04, 46th Avenue Elmhurst - 11373 Queens NewYork. Since 07th September 2021 I am living in this house. But till now I didn't get any bill in my name.

Here I would like to share with you that is the previous tenant who was in this apartment (Apt # 3R) till 31st August 2021, he was a heart patient. In the electric meter still there have a medical device in hanging position.

All most every week at least one time I have called Con Edison customer service. Every week every representative assure me that I shall get my bill soon, but unfortunately about 4 months passes I have no bill in my name.

So my request please take necessary steps (By removing medical device from the electric meter) to get my regular bill from Con Edison.

Thanks with regards
Raymond Quiah
APT # 3R
78-04, 46th Avenue
Elmhurst - 11373.
Queens NewYork.
Cell phone - [protected]
email address:- [protected]@gmail.com

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6:05 pm EST

Con Edison Gas service meter replacement.

ConEdison has charged our account a $100 no access fee during the fee moratorium period.
ConEdison expected access to everyone's home during the middle of the pandemic with no exceptions not even for a family living with elderly higher risk parents.
When we called to request a vaccinated technician we were informed that ConEdison could not honor this request. ConEdison has shut down all of its walk-in centers due to the risk of the pandemic yet they see no problem in demanding to walk into all of our homes. We find this to be a dangerous double standard.
The very least ConEdison could do to make their paying customers feel a little more at ease is to send a vaccinated employee. This was not the case.
We had no other choice but to allow an unvaccinated ConEdison employee into our home.
This is a clear abuse of power and should be regulated. ConEdison should be required to have its employees vaccinated at the very least the ones that they send to your house.
We have called several times to dispute this $100 fee and have it removed. No one at ConEdison seems to understand or care.

Desired outcome: Reimbursement of $100 no access fee charged to our account.

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2:39 pm EST

Con Edison New gas meters in private home

Summer of 2021 Co Edison came on my property and dug up my property through to my basement wall. . The workers claimed they would return it back to the way they found it . They did not and in September 2021 i twisted my left ankle very badly and have been under a doctor/ hospitals care since then I have been in communication with you and have tried to send pictures to Ms Martinez at 717-935=7984 and several others that have answered my calls . They all claim to send this message to this person and that person . I would appreciate a phone call or something . this has turned into quite an expense I can be reached at [protected]

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Update by cupcake1951
Dec 17, 2021 2:41 pm EST

*I really hurt myself due to their negligence

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4:00 pm EST
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Con Edison Electric Turn Off Notice

Business Name: 132 E 165 Improvement Corp.
Address: 132 W 165th St, Bronx, NY 10452
Received a Turn off Notice 11/22/2021 stating that I, LANDLORD HAVE FAILED TO PAY OVER DUE BALANCE OF $12.409.37 ON ACCOUNT [protected] This unit has been occupied and inaccessible for 2 years by squatters. The following charges incurred during their illegal stay has thus been transferred over to my corporations account without proper consent nor authority. I am seeking assistance in this matter, in hopes to halt or stop the turn off notice dated to take place on Dec, 12, 2021. until this problem has some time to be resolved.
Please contact me [protected]@gmail.com [protected] for any further details in this matter. Thank you

Desired outcome: Stop turn off notice, dispute charges transferred over of $12,409.37

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6:22 pm EST

Con Edison Smart Meter Installation

Neither Aclara nor Southern Cross is willing to install smart meters on my electric due to "high voltage problem." I was told that Con Edison MUST fix the problem before the installation can be done. Con Edison has not sent their technicians as promised. Customer service has been providing misleading information. I contacted Customer Service today (11/24/21) and was told that Con Edison would call me to schedule the appointment. No one called.

Desired outcome: Fix voltage problem

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1:43 pm EDT

Con Edison Reprehensive Failed to show up for inspection/ Reprehensive was Rude

I had an inspection scheduled with Con Edison, the reprehensive never showed up to the appointment and lied about being there. I was told on 2 occasions a supervisor would call me to reschedule the appointment for later that day or the next. They never called. I then reached out to Con Edison for the 3rd time, in which a very rude reprehensive who was of no help to me, in getting what we needed done when it was Con Edison fault to begin with. She was extremally rude and did not assist me in anyway.

Desired outcome: I would like Con Edison to resolve the problem they caused immediately

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