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1.6 217 Reviews

Con Edison Complaints Summary

30 Resolved
187 Unresolved
Our verdict: With Con Edison's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Con Edison reviews & complaints 217

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8:25 am EST
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Con Edison bad experience

I had been receiving estimated bills for my gas and electric for a year. after moving and closing my account i get a notice that i have over payed. no mention of when to expect a refund. calls to their customer center get no human answer. you suck con ed. happy to take my money but no where to be found if you have to give it back.

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Con Edison overcharged by con ed??

I live in a one bedroom apt. and my average Con Ed bill in the non summer (non A/C months) is around $60, and in the summer it's generally higher, around $110 (of note, I do not always use my air conditioner either, but rather use fans). I've always thought that it was abnormally high, considering my boyfriend lives in a house with two other people and their collective bill each month is $60. Granted, I do work from home a couple days a week so I have two computers running and possibly the TV. I think Con Ed is ripping me off. How could I use that much electricity/gas? One other person posted on this board and mentioned their delivery charges were 3/4 of their bill. This month for example, my supply charges are $18.62, while my delivery charges are $36.43! What the hell is going on here?

I have never contacted Con Ed., because I thought it was normal to have a utility bill be high because it's NYC, but now, after reading other peoples' complaints and talking to friends I think this is a serious issue that needs to be investigated.
Has the Atty General ever looked into this? I wonder...

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Queens Girl
kew garde, US
Oct 01, 2010 11:05 am EDT

I just moved into a one bedroom apt. I have no tv yet, I only have the computer running a few hours a day and the fan and sometimes when it gets very hot I put the ac on. My bill with con ed is $266!. FOR WHAT < I HAVE NO IDEA! My parents live in a 5 bedroom house and have like 4 ac's running all the time and their bill was $300!..I don't know what to do.

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R Genao
New York, US
Apr 01, 2010 2:08 pm EDT

I live in an apartment in NYC with my family. I was encourage to use an outside vender for my electricity service. I just received my bill for using Hudson Energy Services, I was amazed only $87.49. I continued reading the rest of the pages to see what was my total. Since I'm on level billing the charges are fixed, $269.00 per month. I then noticed I missed a page, page 2. Con ed is charging me about 11 cents per KWH an additional $90 more for delivery fee, what kind of monopoly is this. Now they plan on raising the charges 21% more in the coming months.
We need to involve our local politicians to look into this thievery, Corporate America is the new Mafia of America. Con ed is taking food out of the mouth of our children. I'm paying close to $4000 per year on electricity only, this is not included with the gas bill. Bloomberg, Cuomo where are you when we need you or do we need to have a six figure job for you to do something about this. I love New York, but New York does not love me.

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10:26 pm EDT
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Con Edison crazy bill

October 25, 2009

To Whom It May Concern:

I received a bill from Con Edison stating that I owe them $3030.24 for electricity from March of 2008 until now (October 2009). I could not understand why I had received such an expensive bill. I have been paying my bills on time and in the full amount. I called Con Edison to figure out the problem. They stated that there had been an error with my meter. All along Con Edison’s computers were charging me a factor of 1 per kwh. All of a sudden, they state that me meter should be a factor of 10 per kwh. They stated that the error was theirs. I in turn told them since you admit that the error is yours, then how can I be responsible to make a $3030.24 payment for a mistake I did not make. They say that the factor should be a factor of 10 per kwh. How do we even know if this is correct? We have no explanation and no proof that this his the correct factor.

At this time my wife is currently out of work and one of my apartments is empty. I cannot afford to pay a bill that is $3030.24, but more importantly I do not think I have to pay this bill as it is not my error. I have been receiving my electric bills and paying them. Those bills stated the amount that I owed for the electric service and usage. I made my payments according to what Con Edison sent me. I do not think that I should have to pay for an error that they created. If the mistake had been mine, I would be responsible. How is it that the mistake is theirs and I am still responsible? If it had been any other business they would have accepted their loss and moved forward, but Con Edison thinks that they are exempt and are trying to make me pay for someone else’s mistake at their company. Why not ask the person who inputted my meter information incorrectly to make a $3030.24 payment? They are the ones who made the error, not me.

Thank you for your time and I would appreciate a resolution to this ridiculous balance on my electric account.

Sincerely,
Sergio

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Con Edison repair of sidewalk

con Edso destroyed my sidewalk While making some repairs to the street lamp. They filled the hole and covered it blacktop. Now the blacktop is sinking and there is a new hole forming. I have been issued a volation for am unsafe sidewalk.

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3:13 pm EDT
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Con Edison identity theft

I was contacted by a bill collector in July 2008 regarding an outstanding bill from NYC's Con Edison. I have lived in California for the past 26 years and I have never lived in NYC. Con Edison allowed someone to open an account in my name with only a Soc Security number. I have been trying to get Con Edison to resolve this problem for over a year and all they have done is resell the fraudulent debt. This company is a terrible company. Due to the poor authentication of new customers I have had to spent over 100 hours resolving this problem.

And talking with a manager does not work either. They just accuse you of lying, even though I submitted a police report. I guess Con Edison does not trust a police report but they will allow anyone to open a new account with just a name and social security number that matches it.

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AnotherConEdVictim
, US
Apr 27, 2023 1:46 pm EDT

I am also dealing with this issue: anyone can open an account with ConEd with just a social security number and name that matches. An account was opened in my name accordingly in 2013 and continued for seven (7) months with zero payments from the account holder, and with no interruption of service. One representative reported the account was finally terminated when a new resident took residence in the apartment.

Now, I am being billed for the 7 months upon opening a new account in March of this year. One representative said that the phone number provided with the account was deleted from ConEd's system when an attempt by Con Ed to contact the account holder via that number during the 7 month period failed because the number was invalid; yet, the account remained open for an entire period of 7 months without a single payment.

Boggles the mind, doesn't it, that a "so called" reputable company can continue to provide, so easily, an opportunity for abuse of their customers, unchecked by any authority. Yet another ConEd representative said the reason why residence is not verified is because the waiting list would be tremendous. I remember as a boy my mother went to a Con Ed office on Fulton Street in Brooklyn to provide a copy of the lease, along with other information. We got service right away (Of course, I imagine service would continue pending verification of the lease and other info)

In summary, I suppose ConEd's reasoning is "let us get as much business as possible regardless of the potential threat to folks being defrauded" I simply don't know how any "reputable" company can, or would even want conduct business in this manner in climate where spam and phishing is at an all time high.

Shame on you, ConEd. Your business practices are that of a bully knowing customers have no alternative.

-- AnotherVictimOfConEd

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Bobbi Ray Muniz
, US
Jan 30, 2016 7:26 am EST

I am also going through the same situation. They require so much to fix the problem and very little to make one. My credit has gone down do to this fraudulent account opened in my name. At this point I am almost thinking of just paying it because it's cheaper and less hassle but it's sad because this company (con Edison ) are just as crooked as the person who stole my identity ...

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zratis
NY, US
Nov 13, 2010 12:13 am EST

Social security doesn't even have to match the name, and Con Ed will open an account. They are horrific company. Living in New York can be a horror story if you use Con Ed, and millions of people use the company for electrical and gas provision.

They were good enough to generate a letter and mail it to me saying another account opened with the same social security number as mine. When I started investigating, someone with a different name, in a different part of the city opened an account using my Social Security number. It is very possible the number was a mistake. However, Con Edison will not disclose client information over the phone. I won't be surprised if they won't give you that information even if you show up at their branch (they did give it to me but it's useless anyway - more on that later) .

They require FTC identity theft affidavit, which is not a problem. They also require a police report. That is a problem. Police won't take a report unless you can prove damage, outstanding bill, etc. You may be able to get that from Con Ed (and if not you've got a bigger problem), but you also have to get a statement saying that you're disputing the fraudulent bill because its got either your name and/or SS#. They probably won't give it to you. I do have the other account name and address, but now it's useless without that statement.

Maybe some police precincts are more willing to work with you and will take whatever you have. Not my experience in New York, however.

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Con Edison scam charges

I am a resident of Washington Heights for the past 38 years. I weathered thru 2 and 1/2 blackouts up here. My con edison bill as well as all my neighbors and friends was EXTREMELY high this month. My Bill has never ever been 87 dollars...My average in the Summer has been 60-70. This is preposterous, and since it is not only my bill. I would like to request that Con Edison be investigated to make sure they are not overcharging customers in certain areas...to reimburse those 100, 000 people in queens...we have a suspicion that this may be happeneing. Ive called con edison to complain, they were patronizing and told me to have a nice day.

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emma rodriguez
Bronx, US
Aug 22, 2012 3:14 pm EDT
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They should stop their harassment, abusive practice of overcharging the customrs;
these are often the " common individuals' or handicapped or the elderly or pople who can't stand by themselves to fight injustice.
Where is the "fair justice" and fair treatment in our democratic society?

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emma rodriguez
Bronx, US
Aug 22, 2012 3:06 pm EDT
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A big corporation swallowing -up the little guy!
It is the right turn to take, and the right move !
"Customers" to complain about co. ed. 's unfair business practice like
1) "high estimates" of energy/ electrifcity and gas
2) " scams" to overcharge customers ' of acertain age group and in some areas in order to cover their ' other responsibilities" like the settlement with the workers after the strike;
3) others
But what is good " about complaining" if nobody seems to pay any attention to our complains.
Is there anybody "out -there" to help?
i am in a similar situation with Con.Ed. for the last year ( since april of / 11. when i received a bill for $1, 269.86 for 32 days of usage).
I complained about it.
They apologized, and claimed that the bill was an estimate becaus they could n't have acess to the premises to do an actual reading.( textual words from Ms. Irrizarry, " a " Maribel" and others I have contacted about through these past months of hellish despair, anguish and suffering.
But they have continued with the same practice for a year and three months now.
It is like a game they are playing - they estimate with higher numbers, then i complained; the they adjusted it and so on and so on.
Interesting to note that from the estimated $368. 87 it went down to $ 85.85 in the actual bill.
There is not use to go on with the details .
This month they came with another high estimate (the same story ) but they did not estimated on the amount of the adjusted last four bills, but ' it was an estimate based on the on year past overetimated bills.
They sent me an outrageous bill which i did not pay it waiting for the actual reading( which coldn't be done because of the strike).
i live in one small bedroom apartment- and do not use that much energy ( much less the gas)
Now i am stuck with a bill with a ridiculous high amount of money ( the estimated bill) plus the "late payment charges".
which the worker said i must pay it like everyone else.
Isn't this an abusive behavior, an harrassment from their part, or what?.
If they estimate why don't they go by the last three bills of corrected bills ; and furthermore, from where they get such an
exorbitant amount of usage ?
I rent this small apartment.
i am 65 years old, and I merely survive on a very low- fixed imcome.
Needless to say that the whole Con.Ed situation is causing me a heart condition, and it is also worsening my highblood prssure and other health conditions I have with unnessesary provocation of the anguish, anxiety and the feling of powrlessness which is unbearable every time I receive one of their bills.

And as you say " they are very patronizing when you go to complain, and often they themselves seem not to understand the data numbers they have on their computer screen?
For God 's sake...what's going on?
"God" knows how many other "people" are been subjected to the overcharging practice by the company.!
Can anybody help?
A big corporation swallowing -up the small individual!

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Con Edison billing error

I Just turned 18 years old just inthe end of may... what i don't understand is how i just recieved a letter stating i could get helpp with a bill over $1000.00, i never had a bill in my life and never received this so called bill.. so how is it possible for me to have a bill over 1000 and just turned 18. any one know how can i fight this?

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hudsonparsons
, US
Oct 27, 2009 6:26 pm EDT
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I have been trying to recover from an identity theft due to Con Edison's practice of allowing anyone with your name and SS# to open an account in your name. After a year I am still trying to work through the process with Con Edison. The first collection company that Con Edison sold the "debt" to took all of the information (police report, affidavit, identification information) and told me that the matter was closed. Six months later a 2nd collection company, Portfolio Recovery Associates, contact me on the same "bad debt" that I thought was resolved. I found out that someone resold the "debt" to them in the spring of this year. The folks at Portfolio Recovery Associates are professional and I was able to resolve the matter in 2 months with the same paperwork that I used with VanRu.

But that is not enough for Con Edison. They are requesting the following:
1) W2 form and payroll stub
2) Tax Returns - for the period in review
3) A copy of your lease or deed - for the period in review
4) A letter from your employer - providing your length of service and confirming your address of residence.
5) Telephone, cable, credit card bill, and bank statement - each confirming your address of residence

Wow. All of this personal information in the hands of a company that allows anyone to open an account with just a valid name that matches a valid SS#. Just another case where the BIG monopoly does whatever they want to rather then take responsibility for their lack of proper procedures in order to open an new account. We need help from the politicians who are suppose to protect us from these types of abuses...

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Shannon36535
Foley, US
Oct 14, 2009 1:14 am EDT

If someone has used your social security number you could have a bill.

get the address to where the bill is related. as for information such as what they have that shows who set up that account and any info you need to file a fraud report.

also you need a copy of your credit report.

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Con Edison conspiracy & fraud

Consumer Beware Of Outages To Your Computers Con Edison Company

CON EDISON COMPANY COMPLAINTS (CLASS ACTION)

http://loudnews.wordpress.com/2009/09/27/con-edison-company-are-they-involved-in-conspiracy-and-fraud/

We have enough documents and a video about what Con Edison did and we will be interviewing Westchester County Residents who are having trouble with their computers, laptops, external hard-drives and digital appliances, since Con Edison caused outages in their homes. They did this to one of my neighbors laptops, they caused an outage and blew out his laptop. Con Edison thinks they are going to snub the consumers because they’re a huge corporation, well, they’re wrong and they are going to be held accountable for their irresponsibility.

The Law Department at Con Edison will be reported to the Bar Association for denying homeowners claims for the damages Con Edison has caused in private homes. Please call Barbara Ricci [protected].

CONSUMER BEWARE OF CON EDISON

When Con Edison comes unannounced and causes a complete outage in your home should they be responsible for the damage they cause to your computer?

Well, they are going around Westchester County changing the old meters into digital meters, and they are doing this without warning the homeowners, they’re causing outages and unrepairable damage in private homes.

When Con Edison comes unannounced and causes a complete outage in your home should they be responsible for the damage they cause to your computer and external hard drives?

The Con Edison technician named Manuel told the Con Edison Law Department, Stephen Landry he knocked on our door, he lied. We have him on camera admitting he did not knock on our door.

We did not receive a letter from them they lied again, here is why, we were one of the first people to receive a digital meter on the block, we had a Digital Meter installed on our house already, we had it since 2005. We are going to report this Lawyer, Stephen Landry to the Bar Association for being involved in conspiracy and fraud. He denied our claim with all the evidence in front of him, he has committed fraud NOT TO SETTLE OUR CLAIM.

Maybe they did this for a political favor to wipe out the computer and hard drives in my home office, I wouldn’t put it past them. Hyundai Of Westchester pulled the same crap with my car, and now they’re out of business.

People who do dirty little political favors for corrupt coward politicians who want revenge for the truth that I write about them on The Westchester News, too bad.

I always end up having the last laugh in the end because they always end up sorry they got involved, and whoever gets involved always ends up getting caught in the web, and they’re the ones who end up with the losses, not me. I’m an investigative reporter, I do my job well!

By hook or by crook Con Edison Company will be held accountable for the damage they did to my computer and external hard drives.

When Con Edison comes unannounced and causes a complete outage in your home should they be responsible for the damage they cause to your computer and external hard drives?

Links:
CONSUMER BEWARE OF CON EDISON
http://loudnews.wordpress.com/2009/09/21/con-edison-consumer-beware/

CON EDISON COMPLAINTS ARE MOUNTING
http://www.consumeraffairs.com/utilities/con_ed.html

The Westchester News
[protected] Newsroom
http://thewestchesternews.com

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Kopi
Bronx, US
Sep 18, 2022 2:25 pm EDT

I was late for the month from July to August utility bill (electricity and gas), total up $158.21. I paid it off right away after I received the new bill plus a "Termination Notice" which requests a deposit of $2285.

About two years ago, I was also late for the payment once, I was asked to pay $1500 deposit and I was forced to pay it. They never returned me my deposit. I called last week and was told that there are only a few hundred-dollar balance in my account and it will return to me in a year.

What sense does it make to ask a customer pay for $2285 deposit for a late payment of $158.21 which I just paid today? What can I do? Don't have that much money to give away to Con-ed for nothing.

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CON EDISON COMPANY DENIED MY CLAIM
, US
Oct 19, 2009 10:39 pm EDT

Con Edison Company denied my claim for the damage they caused to my computer, external hard drives and deletion of my videos that I was working on. I am going to talk them to small claims court. This company thinks they can break the law and abuse consumers because they are a giant corporation means nothing to me, they are wrong and they must be held accountable for the damages they caused to my property.

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Con Edison new york state meter testing

On September 11, 2009 I spoke with Spark Energy with regards to having Con Edison come out to test my meter.I have lived at my present resident for fifteen years and never got a summary from my landlord or Con Edision for testing my apartment meter. The New York Public Service Commission for energy states that Con Edison must test each of its provider's apartment building meter once every five years. I never received a summary of this action. When I asked Con Edison Representative when was the last time Con Edison tested my apartment meter, he did not know. I asked him to check the computer and he said that there is nothing in the computer that indicated that my building meter was ever checked since 1959.

My first problem occurred on or around June of 2008 with a very large Con Edison increase on my bill. I was so upset with my Con Edison bill which jumped from $76 a month to $176. I thought this to be a mistake. I thought that this was an estimated reading and not an actual reading. Con Edison came out and checked my meter and told me that they had investigated and it was an actual reading. I had to paid $645.97 for June, July and August of 2008. This year (2009) my kilowatt per hours have gone from 222 kilowatts in June to 715 kilowatts in July and 820 kilowatts in August. The weather in New York City hasn't beenvery hot this summer.

I live in a studio apartment with seven (7) sockets. I have one energy safer AC and a floor fan throughout my entire apartment. There are two lamps with three ceiling lights, one refrigerator, one toaster and microwave oven that I rarely use. Con Edison wants my building Manager to do a self test. I must disconnect everything in my apartment to have my building manager run this test. my question to this is if the building manager is bootlegging electricity to defray expense for the landlord why would they tell me the truth on the reliability of the test results? If I disconnect everything in my apartment and the meter does still read why would building management tell me the truth, if the building managers are the bootlegger? I would like Con Edison to do an impromptu New York State required test on my meter to let me know what is truly happening. Thank you!

Nadirah Ahmed
2186 Fifth Avenue Apt. 2L
New York, New York 10037

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Matt
Houston, US
Sep 14, 2009 8:55 pm EDT
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Nadirah,

You have to call ConEdison and have them come out to do the meter test. If they find out there is an issue with your read, they will give you a refund for your money. They can also at that point bill you using your last year's usage history.

Also you can contact someone to do a home energy audit for you. They can check each and everyone of your appliances to see if any specific appliance is using more electricity than it should.

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Con Edison payment

I am so disgusted with Con edison. They are trying to turn off my service because they say for non payment when I send money to them every week! I just sent them as a down payment 3000 dollars and they want me to agree to an installment payment agreement which they already know I cannot pay. Their service is poor and disgusting. I know people who dont even pay their bill but me who is constantly paying them they want to send the marshall to turn off my service. They dont care that an elderly woman of 72 lives here or that I have an infant or an older child who suffers from asthma. Dont expect con edison to ever be understanding. I am not going to say all but some of their representatives are as NASTY as they come! We are in a recession and not all of us have the luxury of living of public assistance!Whatever!

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Con Edison unfair billing practices

Con Edision is back-charging me from over 2 years on heating gas charges the did notice until 2/26/09.

situation: In 7/06, My Lanlord changed the connection for my heat so that she would not incur the gas charge. Since then my gas charg increasd from $15 to $50. On 2/28, i received a letter from Con Ed stating that after careful review of my acct, my balance has been adjusted. When I went online to check the status of my acct, It read that I owe $918. When Icalled Con Edison to Discuss the matter, the Supervisor, Mr. Soto, stated that I should have noticed that they [ Con Ed] was charging me for cooking gas instead of heating gas. How would I kow that? There's nothing listed on the statement that states the difference. Also, I have let their Techs in to check the meter and not once was this pointed out. I have submitted complaints to the Public Service Commision and Better Business Bureau-I await their reponse. Obviously, the account Manager was not on his/her job and therfore they want me to pay for this. I will fight this if not resolved until the day I die. This is ridiculous!

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Con Edison billing disputes

I live above a store in a commercial neighborhood, for some reason when I called in to connect my service con edison said that they have no record of any apt in above the store.After much calling finally I got my electricity turned on. M y first bill was $277.00, which was in November of 2007 and I thought to myself it was kind of high seeing that I was not settled in completely yet because I was still going back to my mom apt most of the month. Low and behold my second bill was $500, following that the bill was $788 and I couldnt understand this seeing that i work ten hours a day therefor am not home for at least 12 hours a day, I lived alone, my stove is electricity but I dont cook and I could not figure out home one person(myself) can use so much electricity. I called con edison numerous times and still I did not receive any answers. They said they read the meter and its correct, they asked me about my appliances which is not too much and still they justified the billing.I continue to receive high bills. There was a particular month that I went away for two week out of the month and my bill was still $200, is that possible? Now am really tired of this monopoly company thats in New York and the govt is not doing anything to help. Today I received a bill for $958 and I am adamant about paying this bill. I will let my story be heard by everyone. This is ridiculous now.

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Dayraj Singh
Hollis, US
Feb 12, 2012 6:00 am EST
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Hi my name is dayraj singh @ 88-12 197th street apt 1 s. I did not receive my bill yet, how do you expect me to pay?

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bua222
dfdfdf, US
Jan 20, 2010 5:37 pm EST

damn this monopoly company

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Con Edison unauthorized billing

My mom was charged by Accent Energy for supplying her electricity, but when I contacted the company regarding cancelling her account, they admitted that the name and the address on the account was not my mom's. They keep admitting that my mom's name is not on the account, so why is she still being billed at her address?

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Con Edison meter reading appt

Why is it in 2009, Con Edison is unable to give you a timeframe on when they intend to have a technician at your home to read your meter. There is no way that they are unable to determine in this day and age if they will be at your home at 8am or 2pm. they are not held to any standards, they are basically allowed to do whatever they want and there are no repercussions when they don't show up. Twice within the past 6 months this has happen; yet somehow if I am unavailable, I am charged a non-entry fee.

Who do we complain to when these utility companies refuse to adhere to their own rules and regulations?

I am really frustrated with Con Ed's apathetic treatment of their customers yet their rates continue to rise.

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arap718
Bronx, US
May 08, 2009 12:22 pm EDT

A meter reader has between 500-1400 hundred meters a day in new york city so they have no time to conform to everyones demands you can call con ed and ask for a certain time usually a 2 hour period or pay for an appointment which i believe is $27.00

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1:17 pm EDT

Con Edison billing errors

I have been trying to resolve an account problem for over a year. I had moved from an apartment in Yonkers and was unable to turn off the service because my landlord needed to have light to that she can paint and such after I moved. She assured me that they would adjust the account once she provided me with a statement indicating the date I vacated the apartment. I spoke with Con Ed and explained to them that I had moved and they asked for proof, a new apartment lease, moving bills, etc. I don't have a lease because I purchased a new home and was able to provide several documents such as the HUD and some closing documents. After a year of the back and forth "requesting and providing" there determination was that I did not call them to interrupt the service so I was liable for the charges. And of course, the landlord does not respond to my calls or letters for that matter. It seems ridiculous that if they were not going to adjust the account, then why ask for me to provide the documents as proof of the move. Now I am being contacted by a collection agency, which of course, I am contesting. Don't know what else to do.

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marlabella
New Rochelle, US
Jul 21, 2009 10:15 am EDT

About 6 months ago we received a bill stating that we had been overcharged and they kept sending monthly bills stating that we had a credit. We even had a bill sent that said it was the adjusted bill and had a credit over $1000.oo. A few months later we had a bill sent that said we owed over $2000.00. We called and it was almost impossible to talk to someone but they finally said it was a mistake and we needed to pay it. We took it to the board and after awhile they said we needed to pay it even though the bills cleary state month after month that we had a large credit. They even took $1400.00 out of my account because I was on a level payment plan and they had access to my account. I finally had to pay the whole amount because they were going to shut off my power. I contacted the Better Business Bureau but they cannot get in contact with anyone. Is there anything else to do? They have power to do whatever they want and they are rude and incompetant when you speak to them.

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nyctini11
Brooklyn, US
Jun 19, 2009 5:46 pm EDT

Let me know what happens, a collection agency is calling my brother 3 states away, with my moms Soc.Sec# and what not, neither of them have lived anywhere but PA, i only transferred accounts when i moved, and remained a con-ed customer for an additional 3yrs, transferred anything related to the address i moved from to the new one, and i have no idea what's going on and why they're telling my mom she's got debt with them, collection agencies according to the DEP website, must be registered with DCA, this company is not, they just "bought debt records" from coned, which also seems COMPLETELY wrong, COnEd is out there selling our information and getting it wrong, and screwing up my moms credit history? Please contact me if you get anywhere, i too don't know what else to do(nyctini11@aol.com)

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12:00 am EST
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Con Edison - overcharging

For over a year now we have been fighting Con Edison for overcharging us. In August of 2005 we received a bill of over $1,700, ususally our bill varies between $80 and $140. We called Con Edison informing them that we live in a 2 bedroom apartment, and that this amount was impossible. In January a technician come out to check our meter which is located...

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12:00 am EDT

Con Edison no electricity

Dear Complaints Board, I don't know if you are the correct organization for this complaint, but I would appreciate your forwarding to the appropriate party.

I have been without electricity in my home in New Rochelle, NY since approximately 9pm Tuesday night, July 18. I have made repeated phone calls to the utility and needless to say, with each call the projected turn-on time gets later and later. Last night I spoke with a supervisor who told me that I might not get electricity until the weekend. She informed me that storm damage assessment can only be done by day.

That having been said, the electricity in New Rochelle, was NOT knocked out by the storm which followed our loss of electricity by almost two hours. Earlier that day there may have been some power loss, since some of my clocks were not correct when I arrived home at 6:00. At that time the house was very "brown" and the electricity at such a low level that I could not use my stove or microwave. Last summer, we lost electricity three or four times, and on one of those occasions, the surge cost us our refrigerator. We also lost two freezers worth of food, as well as the contents of the refrigerator.

If Con Edison were a private company, there is no doubt in my mind that they would be pursued legally for false advertising and fraud. I specifically heard on the radio, repeatedly, that the utilities were confident that they had sufficient power for the current heat wave. Clearly, this was not the case. I don't know if my appliances will survive, but needless to say, the contents of my two refrigerators/freezers have not. Con Ed suggested that I put in a claim, but past claims in similar circumstances have been denied, so I am not optimistic.

Thank you for any assistance.

Donna

914-633-ssss

845-938-ssss

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Sabrina Larmond
, US
Mar 19, 2023 2:36 am EDT

every month I pay 212 for my gas and electric. Now. I got a bill for $1370. For back charges fr last June unto this month. When I'm paying between 60-120a month for gas only. There is no way. I have a family of 4 that cook 3 times a week. My landlords cover for hot water. So why is my bill this high and I'm getting a bill for over 1300 extra.

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John McClellan
, US
Nov 04, 2018 7:04 pm EST

There are two buildings illegally sharing electricity. They are 1083 Fifth Avenue and 3 East 89th Street. This is only visible in the basement area so Con Ed will need to inspect the buildings.

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John McClellan
, US
Oct 29, 2018 1:51 pm EDT

This needs to be investigated.

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Pearl78
, US
Sep 10, 2018 4:59 pm EDT

I live in 1 bedroom apt in brooklyn for last 17 years with my family. I used to get the electricity bill not more than 150 to 160. I enrolled in a autopay. This month suddenly they send me the bill of almost $300. I called them but they say thts it's my monthy usage. I feel like they r cheating.

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shahbaz sultan
, US
Aug 29, 2018 6:47 am EDT

Something is not right with the meter. It's been running faster than all of my Neighbors meters. I want con ed. To check the meter or to replace the meter. I am getting higher bills then my neighbors. My appointment is smaller then others .

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hmm WoW
, US
Aug 15, 2018 10:10 pm EDT

I live in 216th bayside ny 11361, your [censored]ing employees is not working on our block, WHY the [censored] do they need to leave their orange CONE on the block to save parking for their. Are they [censored]ing retards. They are [censored]ing doing construction every [censored]ing year. Its [censored]ing annoying.

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rashidchowdhury
Bronx, US
Feb 25, 2011 3:05 pm EST

my name is rashidchowdhury im desable person i recive ssd limited incom conedison harassing me with over charge utility bills one time they send bills for$1, 896 conedison did not mention this for what condeson put the amount wha they want then sended to me pl help me about con edison problem thank you my account #[protected]

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Frustrated Customer
,
Nov 25, 2008 2:00 pm EST

Coned has some very rude employees. Out of every 4 calls I get 1 unprofessional person. And rarely if ever am I able to get a supervisor to discuss the matter, nor do they typically return calls (supervisors).

I think that a MONOPOLY like CONEd, like the MTA (AND vERIZON), need to be broken into smaller corporations and most of their business farmed out to more professional organizations.

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