The complaint has been investigated and
resolved to the customer's satisfactionResolved Comwave — Comwave refuses to cancel service and charging credit card for service that no longer works!
resolved to the customer's satisfaction
I have been experiencing poor cutomer service and fraudulent behavior!
I had my service for about 3 years and at the time I had purchased their wireless phone the UT1000. The phone started acting up after 6 months i called the company and they told me it was the battery or the charger. I lived with the issue another 7 months and the phone refused to connect to wireless access points. I called the company and they gave me the same excuse, battery and charger, so I caved and purchased these two items from them. After receiving the devices i tried to get the phone to work and it had the same problem. I asked them to replace the phone but they refused saying that the model was discontinued and that i would have to buy a wired device! i decided to hack my phone to get the network settings in order to use my voip using XLITE. I successfully used the service until a month ago when just stopped. i called the company and they refused to help me saying that I had one or their wire devices ( A lie). i asked them to cancel the service and they asked me for a number to contact me. I could not give them a number because my voip phone was my only number!!! so they refused to cancel my service and they continued to charge my credit card for two months!!! I am still trying to get this service cancelled...
COMWAVE ARE FRAUDS do not register for their service!!!
As long as you have no problems things will be ok, but god forgive if you have a problem, good luck! And they will not allow you to cancel your service easily... maybe never!!!
Comwave Customer Care - [protected]
4884 Dufferin Street, North York, ON M3H5S8