Comwave Networks Customer Service Contacts
Canada - M3J2P5
|Mon||9:00 AM - 6:00 PM|
|Tue||9:00 AM - 6:00 PM|
|Wed||9:00 AM - 6:00 PM|
|Thu||9:00 AM - 6:00 PM|
|Fri||9:00 AM - 6:00 PM|
|Mon||9:00 AM - 6:00 PM|
|Tue||9:00 AM - 6:00 PM|
|Wed||9:00 AM - 6:00 PM|
|Thu||9:00 AM - 6:00 PM|
|Fri||9:00 AM - 6:00 PM|
In November 2015 I subscribed to Home Phone, free long distance in Canada and the US plan and was living in Yellowknife, Northwest Territories at the time. Every call I made even within the town of Yellowknife and anywhere for that matter was long distance because Comwave informed me that the Northwest Territories is not included. The first 6 months were supposed to be "absolutely" free as Tie Dummy says but they billed me. I learned of this "restriction" in January but was then locked into a 3 yr arrangement because I didn't terminate within the "grace" period. They would charge $200. to let me out of an agreement I didn't make but is hidden in the fine print. I called them in April to inform them I was moving to Toronto in May and I would subscribe to their "unlimited" internet service and I wanted the modem sent to my new address such that it would arrive shortly after I did. The modem they sent went to my Yellowknife address so I had no modem and because the phone works on the internet, I had no phone either from May 20 to June 14. Rogers came and hooked up a new modem and when the phone was plugged in, it didn't work - at all. Meanwhile Comwave billed me for both the phone and the internet service - in advance for something they did not provide. I told them I needed a phone and they failed to provide one so they told me I was free to find another provider for the phone service, letting me out of the 3 year contract, like they were doing me a favour. Comwave claimed they would credit my account for the period I had no phone service. On my next bill in July there was no credit. When I called their PR person which they call an Umbudsman I asked about the credit which they told me would be applied to August bill. I still subscribed to the internet service which is run on Rogers systems and on July 7, Comwave sent me a return authorization for the home phone device and the modem that went to Yellowknife. Comwave threatened to bill my credit card roughly $75 for the cheap $5 dollar phone device and $105 for the throttled modem if they were not returned within 30 days. They billed me for the modem less than two weeks later. I told them I would be cancelling the internet service September 4 which is the end of the billing cycle and that I wanted an address to send the modem before they billed me for not returning it to end my business with that company. Canada is disgustingly weak about consumer rights as evident in letting this company based in El Salvador to run rough shod over over Canadian consumers who apparently have no recourse. I would love to join a "class action" since I predict Comwave will not refund the money they stole for the return of the 1st modem I have sent back.
I am using their service for almost 10 years. recently i realize being over charged by them. the total minuts i talk doesnt adds up to what i got charged. then i checked my last 6 months bills and i have discrepancy on all of them.
i contact them and the representative told me they charge the costomer base on US dollar rate so that is why my total is diffrent from my bills. i was never told about this when i signed up for their service with call select 10 years ago. and also i dont undrestand that why a canadian base company charge the costomers base on US dollar rate.
so my complains are about
1. minuts fraud! minuts doesnt adds up to the total they claim.
2.total invoice $ is way more that what it should be because they charge base on US rate.
I had contacted with comwave for 3 years home phone but my home phon is not working any single day every day I called for coplain but as usual do this do that reset plug out plug in it all process take 2 hour when ever I complain but look like I am paying $14 every month for nothing just hanging tha phone on the wall please guys don't make contract other wise you will cry like me if you going to cancel or brook the contract you have to pay all amounts which you count rest of month wow
Today I am happy one of comwave customer support (sammiya)and another one of customer agent she help me like a family she understood what problem is they still working on it i hop they will solve but I like the way they served me I am happy
I have spoken to multiple different people on the phone at Comwave, about canceling my internet service with them, only 1 month after we decided to try Comwave. Each person I spoke with had numerous rebuttals to what I was saying; I was always wrong. Isn't the customer service number one rule is client is always right? (or correct) Not at Comwave! Myself and my husband spent more than 1 HOUR on the phone with the supervisor, trying to : 1. get our deposit money back and 2. cancel the service. With the supervisor!! I have worked in call centres as an employee and as a manager for customer service, never have I encountered this kind of rude behavior and practice. Other detail that might determine you signing up with Comwave: their deposit feeS. You have the security deposit, the price of the modem, and because the credit card we were using has a bad credit record, add another fee to it. (who doesn't havea bad credit these days..!) Total amount was...(drum roll...)... a nice golden $375.00. Two days after we had the modem installed; bam our account was charged 1 month of service usage, $66. Too much, this is just too much of accumulation of negative experience. So beware.. Comwave is not a Canadian wide provider for these reasons..!
After waiting out my 3-year contract with a below average service (frequent dropped calls, no service period...
I have phone service from comwave. I want to cancel my service but they not canceling it. They put call on hold for realy long time. Makes jokes If answer. Yea that funny but harassment. I call my credit card compney to deal with it. They send me charges which i not used service. They call me every moring to harassing. Now giving warning to sent bill to collection agency. I paid remaining balance. But now asking. More money to cancel the service . Be aware
I used high speed Internet of the company ComWave. The worst Internet ever. I called several times to this company, but they only promised to fix everything or send the tech. I was sick of these promises and one day I called them and cancelled the agreement. After that they needed to return my money, which I paid in advance, but I still haven’t received it. They are scammer and thieves, so beware and share this info. It might be very helpful for other people as well.
We decided to leave Bell and join Comwave. We signed up with Comwave on the 5th of December, they sent us our...
If you like to lose your life and life’s happiness, then you believe Comwave.com’s advertisement, buy their products and services and get screwed for few months.
1. I got fed up with one of the biggest crooks in NA Roger’s Cable and believed Comwave’s land phone advertisement. I bought the service. It took eight months, multiple escalations to get my telephone# transferred from Roger’s Cable to Comwave and a half of the world was laughing at me.
2. In the first month, they charged my credit card twice, I complained, and they returned the amount of 50.00 to my Comwave a/c that I was not told about, not to my credit card a/c.
3. They lied about long distance and ate up 82.00 from me.
4. I hooked up for Comwave Internet, it was never installed, and couldn’t be installed because it was a big scam even though I paid 50.00 for the installation, which was never returned upon cancellation.
Comwaves call centers are in Venezuala, Equador, Panama and all over South America. When you call they say, “I don’t know.” Then they will transfer you to another call center of another country making your life miserable.
They count on your every dollar because they can get a juicy girl for 24 hours at one dollar in those countries. I asked one Comwave.com rep in Venezuela over the phone, he said, “Well, this is the culture of this continent.”
I lost money, I lost happiness in my life. Still they advertise on TV and I know who they are – a bunch of shameless crooks.
I set up service with Conwave last Sunday. I received an e-mail with confirmation for a 3 year agreement...
Please check BBB (Better Business Bureau) where Comwave had been given the lowest rating “F” (the range is from A+ to F). They have 342 complaints registered against them with BBB alone over the last 3 years and this is only a drop in the ocean! Their sales agent lies during the “point of sale” by making you believe into thinking that you are getting 6 months free and that you can end the contract anytime during the 3 years by paying up the first 6 months off!
All lies, before you know, you are entrapped by this scammer and your credit card gets charged all kinds of nonsense without your prior approval or knowledge. And the best part, if you try to end the contract, you get slapped with the balance of the 36 months service fees which in my case, amounted to nearly $1200 after using Comwave for 4 months! COMWAVE is a total SCAM!!!
I signed up to Comwave a few months ago.. Despite certain setbacks, unable to get service on all my phones, delay in calling, being charged more for my long distance calls than I was supposed to, voicemail indicator light on telephone will not turn off, even after deleting messages, it did so with my last provider.
The first month it was okay, then after that when ever the internet went off even for a minute, the phone went dead. And I was told that I had to pull out all the cords attached to the telephone line, the router, and the power source, and attach them back again, this sometimes worked the first time, other times, I had to repeat the process several times before I could get back dial tone. This is annoying to me personally because my internet goes down sometimes for a minute or two. I am a senior citizen and would not have taken this service if I had known that I would personally have to try and fix it when ever the internet went.
Some days ago my internet went down for a couple of hours, of course the phone was dead for that time. I expected that, but what I did not expect was that no matter how many times I repeated the process of getting the dial tone back it would not work. I lived without a phone for three days constantly trying during those 3 days to get the phones to work.
Finally I rang Comwave customer service and told them the problem, they had me going from one department to another without success. I then told them that I wanted to discontinue service, because I have a sick husband, and I am in urgent need of a telephone. They told me that if I did that I would have to pay a discontinuation fee of $500.00.
They persuaded me that they could fix it, so I was sent back to their Technical department, but after hours of trying (by them getting me to pull out plugs and place it in different ports etc.). It still would not work. They even came into my computer through Team Viewer, tried accessing my router, when finally after 7 hours with them, I told them that I was hungry because it was now after 2: o’ clock, and I had neither breakfast or lunch. They gave me 13 more things to try after I had my lunch. Nothing worked and I am still without a telephone.
It is now weeks since I cannot get dial tone from them.
Here is a company that would not accept my payment of 9.37 and now 3 months later state that I owe $1083.25...
So I thought about switching and called the 1 866 number, The lady on the phone sounded sincere, I asked all the right questions and was told about there offer of $14.95 home phone service, I agreed to the $12 shipping and there $50 with holding fee, when the unit arrived I took it out of the box, I was surprised to see the tiny cheap little box with a link line to my computer and a phone jack, I looked at my welcome letter for installation instructions and I noticed a $44 dollar charge on my account, it was for $12+tax and $25+tax for non sufficient founds returned from my bank, I contacted them and they told me I didn’t have any money in my account, I have a overdraft protection on my account so this is impossible, I told them this and they started with I have to pay or my account or would be sent to collection agency, NOW remember I haven’t even set up the phone, tried there service and I am getting treated like this, I went to the bank and there was no attempt by comwave to attempt to withdraw that amount, UM FISHY, I tried to get them to drop the charges and still I would try there product under the same agreement, I also noticed it was for a 3YR contract they put me in without telling me also a $2 per month phone warranty- I DIDN’T”T EVEN GET THERE PHONE TO HAVE A WARRANTY ON,
They offered to pay for half the $25 dollars and I go ahead and try it…….NOPE !!! I cancelled my account for which he told me I cannot with out paying off my balance, I am basically scammed, robbed mislead all the things that you would think would never happen to you all to save a lousy $10 per month off my phone bill, DO NOT USE COMWAVE they are in to scam you not to ever have you try thier phone service at all..
I was a Comwave customer for the last three years and recently renewed another three year period. However, a...
Have been trying to obtain a pin number to activate my mobile phone. Service as been paid for. Called...
I ve been using comwave to make calls to India. In November when i got my invoice i was shocked to see my bill was 99.23 instead of $13.16. After several phone calls to Customer care nothing was done. They said it will be credited to my comwave accounts. I asked them who will pay my Credit Card Company. I called Anat in the Admin office and spoke to her and she said she will make sure the refund is made.
Till today i have not got my refund of 86.07. Surprisingly i have got this months (december) invoice in which i see a refund in bracket but in actual it has not come to my CC. Moreover they have done the same thing of over charging me for December instead of somd $20 they have charged me $43.48.
I called the customer care who are lietrally hopeless people who dont even have the manners to talk. They said as a courtesy we will credit it to my comwave account. Non-sense, my money is taken and they say courtesy.
So for the last two month my total should be around $30 but they have charged me $122 and still not refunded.
My id no is c93765. I wish the president looks into this cheating that is going on in comwave.
I hope the complaint board will look into this. I would be happy if i can speak to the right person to sort out my problem.
VOIP phone doesn’t work when the power is out. This doesn’t even start to replace a proper home phone service so don’t get distracted by the price. I evaluated the Comwave service during the free 30 day trial period but still had to pay to have the router shipped to me and now I have to pay to have it sent back. I called customer service to cancel and they said that the “loyalty department” would call me. I just called a week later as I still have not heard from them! The girl was really nice but she couldn’t explain why this other department needed to call me. I ended up prying out the return address so I can send back the router – at my expense of course.
They offer a guarantee but don’t actually take on any of the liability that comes with it. I would stay far away from Comwave – you truly get what you pay for!
Comwave call centre offers a long distance services on November 24, 2011 with free minutes. Their website mentioned a different rate. Hence I did not use their free call. Their call centre continued pestering me to use the free call but I refused saying that I need their offer in writing before using it..
On November 29, 2011 I received an invoice dated November 24, 2011 (incidentally that's the day I received first call centre call from Comwave!) threatening to forward to collection agency as "your account is severely PAST OVERDUE"!
Comwave is a scam. DO NOT TAKE ANY CALL CENTRE CALL FROM COMWAVE. Otherwise you are likely to receive threatening invoice to take your money. BEWARE OF COMWAVE!
The service that was sold to work on my cell did not work. Comwave's tech support acknowledged that it would not work and then refused to cancel the service, alleging that the "cancellation department" would have to call me back to cancel the service. The cancellation department never called back, so I sent an email cancelling the service requesting an acknowledgement of cancellation. This email was not acknowledged. As Conwave did not respond I successfully charged back the charge via my credit card. Months later Rosemary from Comwave's accounts receivable department called me to theaten me with collections as they now want to charge me an additional $50 for charging back the original charge that was made on my credit card for a service that did not work. Rosemary did acknoledge that Conwave received my cancellation via email on June 23. However Rosemary still is seeking collections.