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XM Radio Service / Customer Service

1 United States
Contact information:

I called XM Customer Care to ask why my service was not available. I was told my service would not be restored until the scheduled maintenance was completed and my account status could be verified. I have been an XM subscriber for more than three years. I pay for a full year subscription each year. Bill was due 11/03. The check cleared my account on 11/01. I spoke to two XM customer representatives who told me they had the ability to restore my service but, chose not to do so until they could verify the status of my account (after scheduled maintenance). I intend to change my status to CANCELED as soon as they get their system up and running. What would have been the harm in restoring my service until my status could have been verified? Good customer care would give the customer the benefit of the doubt and restore the service until maintenance is complete. X-FAN

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