Sirius XM Radio
reviews and complaints

I contacted Sirius xm on 2/27/22 to resubscribe and had to talk to 2 people in foreigners for an hour! After giving my info and credit card info, the subscription was supposed to be turned on! The last person, “Jose” assured me my radio was turned on! Today 2/28/22 with I got in my vehicle the Sirius xm was not turned on and a number to call was on the screen. After calling the number and talking to 3 more foreigners that couldn’t speak English for [censored], I told them to cancel my account and refund my credit card! I will never do business with Sirius xm again, they suck!

I can't believe that now SiriusXM is now going to become the cancel culture

after Kevin Rutherford made A comment on the air about a sitting Arizona congressman if he is a part of our government, he should be able to take bit of

criticism. Trucking Business and beyond was the best thing on the Trucking cannel, I have been A subscriber to SiriusXM for over 20 years and when my subscription ends Iam seriously going to think about cancelling SiriusXM over this.

Signcerely Disappointed Dennis Snyder

I have spent over 2 hours chatting with customer service between 2 days to transfer my current subscription to my new vehicle (as they requested that I do via emails from them). I have been unable to access the app for 2 days. Finally service has been transferred & I have access to the app. I asked the agent how they were going to compensate me for my inconvenience on their part & the fact that I’ve been a paying customer for over 6 years. I was told to contact the customer care center at an 888#. I called & a recording said they were busier than normal & gave me an option to text which I selected. Upon texting with a representative I again asked how I would be compensated for the inconvenience on their part. She then proceeded to tell me to complete this form through complaintsboard.com

I have listened to Sirius since 2005 and have never complained about this because I'm sure there is some [censored] canned message reply you have for such things, but Pop2k specifically is terrible to listen to due to over-the-top censorship. A specific example is Eminem's "Stan". How can you not say "vodka" or "die", but "[censored]" is OK? I understand you have to appeal to the lowest common denominator and people are obviously complaining, but there may be a simple-ish solution... have censored channels with no DJ's for businesses who want to play that channel.

Thank you for your time

After giving this [censored] his own way regarding his views on the virus ,you caved and gave him his own channel STUPID! after he already sold his music and has no rights to it anymore.

so every artist that disagrees with others beliefs or opinions is gonna get their own channel now?

If you continue to give [censored]s there way im done with XM radio and millions of others will be done as well!

wake the hell up fools

I would like to see the return of the Big Band Era, 40's/50's music, as well
as more variety of artists, i.e. Johnny Mathis, Barry White, just to mention a few.

You seem to have every other Genre except the Big Band Era. Florida has a large Senior population and you're missing this demographic by limiting
your offerings.

I have a lifetime subscription and in early December 2021 my radio quit working. I called and they tried to troubleshoot the issue and after 2 hours on the phone along with 3 transfers to different departments, the radio was deemed bad. I was told a replacement radio would be sent out but that it would be refurbished. After 2 weeks I finally received the replacement radio which was refurbished, hooked it up, and after another 2 hours on the phone, this radio was deemed defective. The lady on the phone told me that I would be receiving a brand new radio, not refurbished, because of the issues I was having. Two days later, I had an unauthorized charge on my credit card statement from Sirius. I was never told about it. I called and after another hour on the phone I was told it was a transfer fee to a radio that did not work. They supposedly refunded it but I don't see it. So I was out of town and received my replacement radio and tried to hook it up tonight 1/21/22 and called and the place is closed until Monday. This radio is refurbished. I had two radios during my lifetime subscription so far that were brand new and lasted a long time. I do not know why they even went bad, I think just the age because they sat on a shelf and never moved for years. Now here I am, two replacement radios since Dec 6 and I am still with no music. And I have another refurbished radio that I hope works when they give me the signal Monday. I think it's crap. I should have been given a brand new radio, since they told me that my radio I called about on December 6 was still under warranty. It also does not matter what time of the day I call, I always get an agent that I cannot understand. I believe that all calls are overseas. While I am not prejudiced, I would rather talkto someone that I can have a conversation with without repeating myself for 2 hours on the phone and then I can't understand everything that is being said to me. It is too hard to listen and troubleshoot when I am trying to really pay attention to what is being said.

My subscription includes music a royalties charge. If I'm paying a music royalty I expect to get an entire song no matter what "WORD" it may contain. If something offends me I'll change the channel, If something offends someone else they should change the channel. I also do not want to hear the DJ's personal or political commentary. Nor do I need their witty quips. The DJ's now speak too much for a paid subscription. When I want to hear talk radio I tune in to a talk station. Lastly, for what I'm getting my subscription cost too much ($335/year). Between commercials, DJ's blabbering and advertisements I am not getting my money's worth.

I called today 1/10/2022 to get a military discount on my two car radio accounts I have. I have had one of them over 10 years and never new about a Military discount.
The first person I talked to tried to up grade me and then transferred me to supposedly Vet verified department.

on hold for 20 minutes some one else came on and gave me even a harder upgrade sales talk. I insisted I only want to get Military discount applied to my two accounts.

She said she would transfer me. After sever minutes waiting with no answer I hung up with out getting my discount. Sounds like a scam.

I have spent over 2 hours of my saturday time on my phone when I found out the trial did not cover the car radio. I called you and was told you had no agents available on week end and I could use text messaging on my phone. I did and after 2 hours on thephine I was told an agent would be come on to get further information from me to cancel after having confirmed me to start the tetxing [protected] my cell phone on my trial! I gtrust this was a lie for after more then 2 hrs no on e came on the line after I had cancelled it by text. This is unexsplainable and unexseptable!. Forgeting the charges for over 2 hrs of texts caused byt you! Before postingall over the place I am giving you the oppertunity to make this right after you confirm my complaint after looking at the text. If I do not hear from you by monday 6pm. I will publicize this mistake.

To Whom It May Concern:
I was offered by my GMC in Newton, N.J. 07860, three month free SirusXM radio for service on them. After the three month trial period I did renew it for about a year. But then we ran into problems to renew again. I used my Blue Bird Debit Card, which apparently some ignoramus at Sirus XM doesn't know that Blue Bird Debit Card is like cash and need to withdrawn once payment is made. So I sent them a check which got lost until I put stop payment on check costing me $33 (thirty-three dollars) stop payment fee. Now they are charging my PNC Bank a charge of $80 (Eighty Dollars). But I had informed them that I was cancelling my membership for there Sirus XM radio services.

I'd like to thank you in advance for your time and cooperation in this urgent matter.

Sincerely,

Rafael Colon
Radio ID: GTCGV08K
Account#: [protected]
Vehicle: 2008 GMC Envoy

You have signed me up without my consent. Now I have to spend a lot of
time cancelling this free subscription. I will NEVER use your service for pulling
a sign up scam on me. YOU ARE A BUNCH OF SCAMMERS I NEVER ASKED FOR
A FREE TRIAL.

Gary Greer

Please get rid of Rich Springfield and just play the darn music. This guy is awful. He talks forever, doesn't get on with playing the music. He rambles on forever. I constantly change the channel and don't come back when Springfield is the Host.

My acct # 1-[protected]-
Danny Allen
[protected]
108 Edenfield lane -Savannah, Ga .31406
[protected]@bellsouth.net

MY complaint is I call your listener care dept I cannot understand the person I`m speaking with -after 30 or 45 minutes on the phone I don`t think I got anything accomplished. I tried to handle online -I want to transfer my 2018 Infiniti radio that has a lifetime contract -radio ID # XTHDJ4RP to a 2022 Infiniti radio ID # QVNYUD4D-my acct says oops there's a problem.
I call in they say oh you have a large acct-that I don`t understand -I have 3 Radios. I just need some help to get my acct operational and make the radio switch -Please any help would be great. Thank You Danny Allen

When I read the comments made by many customers, I realize that the management practice has changed, so my story is very much so relevant!

When Sirius was only a startup, I welcomed the idea and as a consumer I financially contributed to the launch of that little company. I consequently became a subscriber. A few years later, I acquire a new car and requested a transfer of my subscription. My request was refused and totally neglected. Follow-ups were totally ignored.

I believe that that any subscription should remain valid when the original owner gets a new car!

I renewed my SXM subscription and received the invoice via US Mail on 11/9/2021.
I mailed my payment via US Mail 11/10/2021.
I've received email and today, 11/12/2021, a phone call threatening to stop my service/auto-renew because my balance has not been paid.
This is the worst company I've ever dealt with. They are rude, their listener care agents are difficult to understand and their business processes are a joke.

Ihave been a member 4 years, I like The 60s on 60, leave it be, it sounds like a match made in radio heaven, its orderly to think of and find.
! thank you Dennis Kane member for four years !

Hello, Shawn here. I have been a member of your service for many years and I am very upset that you are changing the channel lineup of the 60s on channel 6 to channel 73?. Why the hell don't you just leave the channel on 6 it makes sense! Change for the sake of change is a waste of time, and a good way to piss off your paying customers! Like you just did. Stop the change and spend your time on doing something that will improve your services. Thank you for your time . Mr. Shawn Berglund.

So I contacted SXM on 10/25/2021 to initiate a subscription the online site informed me I was eligible for after entering my radio id. The representative that answered preceeded to tell me I was NOT elible for that subscription but instead a 12mo subscription at a different rate. He had my radio id and accessed my account so I am sure he saw the same information I saw. I said no thanks and hung up. I then called back, reached a different csr who finalized the subscription I initially requested. She then transferred me to what was supposed to be escalated line for complaints however, the csr that answered this line seemed more interested in EVERYTHING else but the fact that his rep lied to me in order to push his agenda. When I expressed that I didn't feel the true issue was being addressed to whoever NICK was, he just chuckled. It was now clear to me that I was going to get absolutely NO 🙅🏻‍♀️WHERE, I thought it best to end the call as politely as possible considering my frustration and go a different route.🛣🔀

My account is [protected]

Ive been overblled in april
May
June
July
Aug
Sept of 2021 for 44 each month

I desire a refund as my service was never agreed to this high charge

Please advise asap
[protected]@promoproductsbiz.com

This is highly unethical to just charge my card
Ive called many time only to be on hold for an hour each time with no american help