Wyndham Vacation Ownership
reviews and complaints

In 2016, my husband and I purchased 400K points fromas part of the Club Wyndham Discovery. We also received a free vacation week for participating in the Club Wyndham tour. As of today, 6/5/2018 we have not used any of our points nor taken advantage of the free week. We have experienced (or I have experienced) two medical issues (back surgery Dec 2016 and knee surgery Aug 2017) which has not allowed me to travel until recently.

At the time of our points purchase we paid $3, 000.00 down and had a balance remaining of $735.00 due. As I mentioned above in December of 2016, I had major back surgery for 2 ruptured disk which prevented any travel. I did call into owner services around July of 2017 & asked to extend the points. An extension was granted until 7-7-18. Then unexpectedly on 4 August 2017, I had knee surgery due to an accident on 27 July 2017. This second surgery also prevented travel. Needless to say years 2016 & 2017 was very taxing on me physically and financially on our household.

On 1 Jun 2018, I paid the remaining balance due on our account and tried to proceed with making travel plans. After the past 2 years, my husband and I are so ready to travel. It took me by surprise to be told that our account had been placed in an inactive status and there is no way for us to use any points.
I am asking for any help that you can provide. Club Wyndham is basically telling me, I might as well have put $3, 000.00 in a trash can and set fire to it because I will get nothing. I asked is it possible for me to use my points by 7-7-18 and I was told "NO the points were resold and no longer available".
I thought these 400K points were set aside as ours.

I can provide any proof required showing what and when my medical procedures took place. As I stated previously, we have not even used out free week given to us for attending the 2 hour tour.

The desired resolution is for Club Wyndham to allow us to use the 400K points so that we can travel to a desired location in 2018 or to refund the entire cost $3, 735.44 ($3, 000 down payment & $735.44 amount financed).

Thank you
Kimberly Mattox (member # [protected])
[protected]

Updated by k1m2, Jun 21, 2018

On 6/9/18 I received a call from a Ron, who worked in the complaints section for Club Wyndham. The number Ron called from was [protected]. He called at 6:18 pm. Once we established what he was calling about, he stated he was going to put me on hold and bring his boss in on the conversation. He also proceeded to tell me that he was going to put me on hold while he brought his boss up to speed and that I would be hearing music while he did this. He was correct I did hear they music, but I was also able to hear their discussion. I tried to make my presence known to both boys but they could not hear me. Their conversation went like this:
Ron: Hey Michael I have Ms Mattox on the line and she had a complaint about... etc... etc...
Michael: Why the [censored] didn't she inform us earlier...
Ron: Well it sounds like a scam to me. She sounds kinda stupid...
There was more vulgar chit chat... Then Michael makes the last statement.
Michael; Well put the [censored] through and let me talk with her.

I was then taken off of hold so that I could speak directly to both gentleman.

They question I have for Club Wyndham is. Is this the way you treat your clients or potential customers? How can it be a scam when I have not even used any of those points nor taken the free vacation.

The initial resolution I asked for was to be able to utilize the 400K points I paid $3, 000 for an was unable to use due to an accident that ended with me having back surgery and knee surgery.
Now the resolution I want is a refund of my money. I don't want to do business with a company that behaves the way your 2 representatives have.
The call originated from Saint George South Carolina.
I only have the representatives 1st names.
Ron was the initiated the call then transferred me to Michael whom he called the VP of the skeletal department. I feel quite sure a VP should be very easy to located. He should be removed from his position.
Please refund my money.

We get one to two phone calls a week trying to get us to sell a timeshare with Wyndham that we've never owned. We do not now nor have we ever owned a timeshare with Wyndham or anyone else and why people keep calling us trying to sell are imaginary timeshare is beyond us. These phone calls are coming in on a cell phone that gets charged by the minute I want Wyndham to take me off your call list

With Windham Vacation Resorts we had one of the worsen experience we could ever imagine, we feel that we have been cheated, this is a non-serious company. Their customer service its one than the poorest one you could ever imagine, we are deeply disappointed of this company.
During our Vacations in Orlando in May 2017, my girlfriend and I stayed in a Wyndham Vacations Resort, where we took part at one of their brainwashing conferences to convince people about the advantages of signing up with them. After the meeting they invited us to an office to talk with one their representatives, who explained to us, shortly and non-detailed about the important discounts of the company in several hotels all around the world. The next step was to sign a contract with them, contract that till today (1 year and half later) we haven't able to cancel. We signed in a hurry and despite that the meetings were in Spanish, the contract that they gave to us was fully written in English, we are Chileans, we only speak Spanish.
Just after we return to our country from our vacations, we took the time to make a research online about this company and after reading all the bad reviews that they have, we decided to cancel our contract. Our first step was to contact a translator here in Chile to read for us the contract that we have signed with Windham Vacation Resorts and for our surprise it was marked there that we had a deadline of 10 days to cancel this one, obviously the 10 days had passedwhile we were still on vacations in the United States. After this, we have tried several times to contact the company to discuss our situation, we have sent them emails, certified mails and I have even try to reach them by telephone to their customer Service contact, but none of these attempts to contact them have been successful, it's as if they just took our money and then disappear. We haven a had a response from Windham vacation resorts in more than a year, this is just ridiculous. I hope this time they will respect and attend to this disappointed customer.

In 2016, my husband and I purchased 400K points fromas part of the Club Wyndham Discovery. We also received a free vacation week for participating in the Club Wyndham tour. As of today, 6/5/2018 we have not used any of our points nor taken advantage of the free week. We have experienced (or I have experienced) two medical issues (back surgery Dec 2016 and knee surgery Aug 2017) which has not allowed me to travel until recently.

At the time of our points purchase we paid $3, 000.00 down and had a balance remaining of $735.00 due. As I mentioned above in December of 2016, I had major back surgery for 2 ruptured disk which prevented any travel. I did call into owner services around July of 2017 & asked to extend the points. An extension was granted until 7-7-18. Then unexpectedly on 4 August 2017, I had knee surgery due to an accident on 27 July 2017. This second surgery also prevented travel. Needless to say years 2016 & 2017 was very taxing on me physically and financially on our household.

On 1 Jun 2018, I paid the remaining balance due on our account and tried to proceed with making travel plans. After the past 2 years, my husband and I are so ready to travel. It took me by surprise to be told that our account had been placed in an inactive status and there is no way for us to use any points.
I am asking for any help that you can provide. Club Wyndham is basically telling me, I might as well have put $3, 000.00 in a trash can and set fire to it because I will get nothing. I asked is it possible for me to use my points by 7-7-18 and I was told "NO the points were resold and no longer available".
I thought these 400K points were set aside as ours.

I can provide any proof required showing what and when my medical procedures took place. As I stated previously, we have not even used out free week given to us for attending the 2 hour tour.

The desired resolution is for Club Wyndham to allow us to use the 400K points so that we can travel to a desired location in 2018 or to refund the entire cost $3, 735.44 ($3, 000 down payment & $735.44 amount financed).

Thank you
Kimberly Mattox (member # [protected])
[protected]

If you're interested in having a good time on your vacations, Wyndham Vacation Owners is not the way to go. They make you feel like all they are interested in is taking as much of your money as they can no matter how much of your time it takes. Even if they ware you down, in 8+ hour meetings, and have you sign a contract, the next time they ware you down again to make you sign another contract taking more money. After they get you with the first contract they scare you into buying more by telling you your going to pay just as much money and not get anything more for it, if you don't buy more. Then the next time they use the same tactics to get you to buy even more and it doesn't end well for you. If you plan a 5 day vacation you only get 4 days because they keep you a hole day until you sign another contract with them. Then you realize that a lot of what they told you is not true, like how valuable their memberships are and how easy it is to sell should you want to get rid of it; and you will want to get rid of it. If you don't use your points, for what ever reason, in a year you loose them, money wasted. They tell you can sell them, good luck with that. The best way to deal with Wyndham is to not deal with them and avoid their sales traps.

Ruined VACATION! Well, Wyndham Towers on the Grove successfully ruined the start of our vacation. We checked into their Resort on a Thursday evening. We dropped our bags in the room and immediately went out to eat. Well upon returning after 10:00 pm, we realize that the temperature in the room is above 77 degrees and we could not adjust it lower. We contact the Front Desk and they offer to send someone up, not an Engineer, to show us how to work the thermostat--we know how to work a thermostat, it's simple, you press the up or down button. We adjusted the thermostat down (for air conditioning) to about 58 degrees and it remains extremely HOT in the room. We call the next morning and get them to send an Engineer. Mind you, we were told to wait until after they have their daily morning meeting which starts around 8:30 am. It is extremely hot in this tight tiny room with absolutely no air circulating in the bathroom and my severe allergies are going out of whack. The Engineer finally arrives and discovers that the same compressor that they replaced immediately before we arrived had blown again and this time, it also blew out the thermostat. Now, they need to call in a contracting company. At this point, I am so overheated that my brain seems fuzzy. This vacation is starting off wrong. We leave the room to attend a Meeting, giving them time to again repair this air conditioning unit. On our way out, we are given a $50 gift card by Jason, the Manager. While we are out, Jason calls and leaves me a voice message saying he also wants to give us a three night return visit for the inconvenience. I immediately called Jason back to thank him, he again apologized and I said, wow, we were not expecting this and he replied, this is how Wyndham does business. I said this is truly appreciated but we travel far and would not be able to use this visit until around the same time next year as we come to Myrtle Beach annually and stay at our Marriott property. So, the coming year, like this year, we could combine the time. We are Marriott Owners and I know that this is not how Marriott does business. Marriott would have probably sent up a bottle of wine and a card to apologize for the horrible inconvenience. So, realizing and believing that Wyndham was better at customer service and also hearing this during the Presentation Meeting, we purchased a preview package of 400, 000 points. Keep in mind that Jason had indicated that he had spoken to all of the Managers including the General Manager. Fast forward to the next morning, we are getting ready to check out and my Husband goes to the Front Desk to return a rented video and the video card and he sees the General Manager who says the same things we were told by Jason. My Husband told the General Manager that we could not return until around this same time next year. He said that they were preparing a letter for us and they were hoping to have it ready prior to check out but Jason called and asked for our email address to send the letter when ready. We received the letter the day after checking out and we were surprised to see that it was no longer a three night offer but now a two night offer during the period they knew we would be unable to visit. Not sure what went on here but my guess is that this is really how they do business and it all changed for us after they realized we were Black! We sent a response to Jason about their reneged offer and the timeframe which he ignored. I have severe allergies and it took me four days during my vacation to recover. What a Mess!

on 08-11-2017 me my wife went on a vacation to the smokes at club wyndham we got an envied to a sales pitch we had no attention of bay but when Robbin got to telling us of all the good things we would get and could do you would thank that we got the pot of money at the end of the rain bow we would get a credit card that the money we put on it and pay it off it would help pay the maintance fees we could rent it out for good money but we could not tell sue she is the one that mad up the contract the best thing was we had good credit that was the biggest lie the only way we got this is they got ore other timeshare it paid the payment we was turned down by all Robbin lied on all the things she said to us she said that we could not tell sue or we would not get the timeshare we was lied to on all we was told when I fond out I called Robbin said you lied on all the things you tolled us and that I wont it put back the way it was Robbin said no problem she would take care of it I did this before the 15 days was up we did not no that we had to do it in writing Robbin could have told us we had lots of time I don't thank it is right that we have to lose all that we had for years I'm 77 100 percent disable Vietnam veteran and we have ben cheated enough don't you thank I would appreciate all you can do thank you Phillip Anderson the contract number [protected] member [protected] date 08-16-2017 price 31.073.00

We have spent over $25, 000 in the past 2 years for membership and maintenance fees and have only gotten 2 weeks of time.
Salesmen throw out these figures of thousands of points, and make it seem like so much value when in reality they aren't worth much. Then, we are told that all we need to do is upgrade and we will get "bonus" points and "pic" points and we can go "anywhere in the world. " (That is a direct quote) Besides, no one who doesn't work for Wyndham would even understand all their terminology, also known as double talk. We were also told we would never have to pay an exchange fee. Also, they own RCI so any points left over can be transferred to RCI. They don't tell you that RCI Will charge exchange fees. They never seem to have any availability, so they offer to place a "search", HOWEVER, you must pay an exchange fee up front. We were also told to make one call, and someone can put a trip together just like a Travel Agent. That is a joke, even though Wyndham owns RCI and World Mark, you have to call 3 different places even if Wyndham and WorldMark are the same resort. Some buildings owned by Wyndham and some by Worldmark. Website is useless, phone service is slow and many times after waiting 4 to 5 minutes, I get cut off. Also, if I express my frustration, the agent hangs up on me. I was not belligerent, did not use objectionable language or insult the agent in any way, cutting me off was rude and unacceptable. Our Salesperson also gave us his home and cell phone #, and told us to call him personally if we had a question or problem, but strangely they are not a working number.

Before we did the timeshare presentation we asked that they would not run our credit check because it could affect our score and they said they would not run it but they did run it and it made a negative impact on our credit score. We are not happy at all! We also told them that we are in the process of buying a home and they assured us that it would not be ran. We got an alert from LifeLock that Wyndham ran our credit score. Someone needs to be repremanded for this!

When he caked and introduced himself I told him I was sick and not interested. I had requested noy to be called. He got pretty upset and said "I was only looking to help you lower your interest rate, but you can figure out pot on your own!" And hung up. First of all, you're hiring unprofessional people and I don't appreciate your harassing phone calls. I am extremely unhappy with your luring of "owners" ave program altogether! I don't need those types of unprofessionals calling me! He called m from this number [protected]. I would appreciate you streaking with him.

On February 3rd I stayed at the Days Inn on US 19, Port Richey. I was told at the front desk that my friend and his dog may visit with me by Danielle a clerk. Upon checkout, I was told that my 100$ deposit would not be returned because I had a dog in my room. I am requesting a 100 reimbursement of my deposit. I was in Room 237. The Manager Chris refused to investigate and did not call Danielle to check out my story. He was very rude. I am disabled and live on a fixed income and was very distraught and disappointed with the service.

Today I paid my 2018 even year account at the Shearwater by Pahio on Kauai. For almost 22 months now I have been divested from my Bali Hai property but I continue to have a collection company call and mail my former numbers in an attempt to collect a payment that I am no longer responsible for. I have called Wyndham and have had people tell me that they can not help me. I have called and written my Title Company and they have assured me that the harassment will stop. It has not. I am current on my lone remaining timeshare on Kauai and have no responsibility for the Bali Hai property. Isn't 2 years enough time to process transactions?

Hi,

I have been staying at the Wilderness for over 20 years now but have been staying at the Glacier Canyon for the past 4-ish years. I come 3-4 times every year and book multiple rooms each time. I came across ads in Craigslist 4 years ago from people renting units and and found this to be great for what I need. I have created 2 great relationships with people who I continue to use to make my reservations. This time neither one had rentals available on the dates I was looking for. I decided to go back to Craigslist to find another since I've had such good luck in the past.

I came across and individual advertising that he had units for rent. I texted him stating I was interested. We continued to text back and for and eventually agreeing on him renting me 2 units, a 2 bedroom deluxe and a 3 bedroom deluxe. He provided me with his name, bank account number, and routing number and asked for a 1 night deposit before he transferred the rooms into my name. I deposited my payment but never received an email confirmation. I contacted him again and he stated "he wasn't sure why I hadn't received my confirmation" or it would be coming. I contacted the Wyndham and found no reservation in my name.

I am hoping that if this is indeed a real owner that he be held responsible for his action since I believe he is an extension of your name. I would appreciate a refund since I am a long time customer.

I have included all the texts back and forth. I hope they come across numbered since there are 12 pictures. There were also 2 phone calls.

I made reservations on 12/14/2017 for a stay on 1/20/2018. I specifically asked for a 1st floor room with double queen beds as there would be 4 adults staying that night. When we got to the hotel to check in I was told if I wanted to stay on the first floor I would need to pay an additional $10 for a deluxe Queen room as they had given the standard Queen room to someone else (later found out) or I could go to the 2nd floor. We had time to basically drop out suitcases & head to the wedding reception. When we got back at 11:30 pm we found out our sink was plugged & not usable. The receptionist tried calling maintenance & the manager to no success & the sink was left unusable. Had to wash hands & brush teeth (4 people) in the bathtub. I asked for a credit & the Manager approved $10 & then later approved another $30.

I was suckered into paying for a 3 night hotel stay at a discount for attending a 2 hour time share sales presentation. Every time I call to book a stay at Wyndham, months in advance, I'm told it's based on availability and the dates I want to travel are not available. But, they do have an upgrade available for $250. This has happened three times in a row that I have called to book with different dates. Then I'm given other dates, usually mid-week that are mysteriously available. Be warned not to get sucked into this scam.

My account has been incorrectly debited by Wyndham, the account was set-up incorrectly. I called well in advance of payment being processed incorrectly, after numerous calls and asking to speak to a Manager they promised me a refund, the payment was taken out of the account regardless of all the requests and corrections. I have called to have this resolved, the customer service representatives for this company as less than empathetic and concerned with returning monies to my account. There responses are scripted, all rehearsed and no one is listening. I haven't has the chance to use this companies program, and now wish I hadn't fallen for there sales pitch. They are slow about refunding monies for their error, horrible customer service. I would not recommend this company to anyone. I asked to file a grievance, and placed in hold for over 30 minutes with no resolutions. I want my money back!

For over 1 month we have not been able to log in to the Owners Website.
We have called numerous times only to be put on hold for considerable lengths of time. When my call is finally answered, I get people who are both unable nor willing to help me. We are just told it is an IT issue and they are working on it.
I have been unable le to make reservations, check point balance, check on existing reservations, etc.
This is a simple login issue and I expect the company to address it promptly, not make excuses.

The date in which I stayed at the hotel was 9/15/17 which I booked off booking.com. The reason it has taken so long to write a compliant is because I was displaced during hurricane Irma. This is also why I needed to stay at this particular hotel (Baymont Inn and Suites Savannah South) while I was traveling back after evacuating.

When I arrived at the hotel, I was notified that there was minimal food going to be served because they haven't received any deliveries due to the hurricane. That was understandable but after I received my hotel card it went down hill from there. As I entered my room, I placed my bags down and began to inspect the room like I always do. The bed was made but the sheets did not seem to be new or clean. The pillow covers had stain marks and what seemed like makeup marks all over them. Next, the curtains had a dark red mark stain which resembled a lot like blood stains. Finally, in the bathroom tub there were black hair strands.

Usually I would complain right away but I was first afraid there was no other available rooms, second that there would be limited staff to even help resolve the issue and third I just wanted to sleep after a long day of driving and get back home to see the damages to my residence. Unfortunately, this is a bad experience and cleanliness is usually a top priority in hotel. I am requesting for a refund for my experience. I stayed in 1 room/1 bed and the price was 116.87. I will forward the confirmation email once I have been contacted further but for my number it is [protected].

Thank you.

Told that the "pitch" would be one hour. It was two. Firmly reiterated we were not interested after one hour. Since it was off site he refused to take us back to our hotel said we had to listen to the whole pitch. He was very passive aggressive to the point of uncomfortable. Twice I told the front desk wanting to talk to a manager. Never heard from one. Eleven pm we had toilet water leak from the light in our bathroom over our clothes. Front desk was very accommodating. Still nothing from the manager. Called customer service twice. First time on hold 40 minutes to be hung up on. Next day on hold for 15 minutes again to be hung up on. We were late meeting family the first day that set a bad tone for the rest of the day. I would like my points back.