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Marriott Vacation Club International Customer Service

5
Complaints57
Pending3
Resolved3

Marriott Vacation Club International

6649 Westwood Blvd, Suite 500
Orlando
Florida
United States - 32821

Customer Support Phone Numbers

+1 800 860 9384(Customer Service) 1 0
+1 800 307 7312(Timeshare Ownership Questions) 0 0
+1 800 845 4226(Owner Services) 0 0
+1 800 845 5279(Marriott Vacation Club Resorts) 0 0
Mon9:30 AM - 7:30 PM
Tue9:30 AM - 7:30 PM
Wed9:30 AM - 7:30 PM
Thu9:30 AM - 7:30 PM
Fri9:30 AM - 7:30 PM
Sat9:30 AM - 3:30 PM
Sun10:00 AM - 2:00 PM
Mailing Address
P.O. Box 690549, Orlando, Fl 32869-0549
Plus

Marriott Vacation Club International Complaints & Reviews

Marriott Vacation Club / customer service

St
Jan 05, 2019

Saturday, January 5, 2019 I just called the customer service number and received a message saying the call volume was such that they could not take the call. Call Back or go to the website. If there was any sense of customer service why not take my number and call me back at your...

Marriott Vacation Club International / timeshare

Dec 23, 2018

Tome Bozov is the biggest liar in the world. He is a known conman and has swindled my family out of money through his bogus timeshare presentation..saying you can get out of a 45 year lease and saying things like it's cheaper than bookings.com. hes an affectionate man to the ladie...

[Resolved] Marriott Vacation Club International / timeshare

Lo
Oct 30, 2018

We were sold a Marriott Vacation Club package for $1000 and chose a Hawaiian vacation. We were told the rooms would be very similar to those which we stayed in at Newport beach the year before, which was a 2 bedroom, full kitchen and living room. After spending an additional $300 to go to...

[Resolved] Marriott Vacation Club International / misleading north carolina residents and other states about the friendship program

Ri
Oct 30, 2018

I have enjoyed all the Marriott products since 1989. The sales persons have always been great, except for Miami pulse team. However, with this current expansion, there seems to be some "misfits". My issue is with the Friend Share concept. Let me explain the deception about their referral program. ...

[Resolved] Marriott Vacation Club International / penalized for a cancelled vacation that was caused by mvc

Vs
Sep 10, 2018

We booked trip to stay at the Marco Island Location for February 24th - 28th 2018 using out Vacation Club Points on August 28 2017. Due to hurricane renovations not being finished, MARRIOTT canceled our reservation on January 24th 2018 after asking us for room preferences on January...

Marriott Vacation Club International / accomodation/customer service

Sa
Jul 06, 2018

My partner and I have just returned from a two week holiday at the Desert Springs Marriott Vacation Club Villas 1 Palm Desert which we booked direct with Marriott and paid £2300. We have stayed there previously and couldn't fault it however this time has changed our opinion and unle...

Marriott Vacation Club International / lack of ability to cancel

Pe
Jul 02, 2018

In an aggressive and enticing pitch I agreed to purchase a promotion. Now they will not let me cancel. Only 3 days has gone by. I think their inflexible policy is wrong. As I wouldn't even have gotten this sales pitch if I hadn't called Marriott Rewards, this experience tarnishes their...

Marriott Vacation Club International / complaint over preview event in hong kong ritz carlton hotel 26th may

Sz
May 29, 2018

Im writing this email to seriously complain my and my husband disappointment upon our Registration at the venue captioned above. The associates involved, a lady and man who looked after the reception were so rude and respectul to us when we reported to the counter. We were asked for our...

Marriott Vacation Club International / timeshare purchase

Ma
Apr 30, 2018

This review is for Marriott Vacation Club, the timeshare, not the resort itself, which is a beautiful place for a vacation. Below is the occurrence of events that has given my wife and I a lot of anxiety after being suckered into a timeshare with the Marriott Vacation Club. We can start two...

Marriott Vacation Club International / constantly being called to attend meeting when asked not to be called

Dc
Jan 19, 2018

Used our points to book a vacation in Fl. At the Ocean Pointe in Palm Beach Shores, Fl. After speaking to an agent to book was asked if we wanted to attend a sales meeting. I said NO THANK YOU just want to vacation with some friends. Upon arriving again was asked if we want to attend a...

Marriott Vacation Club / they canceled my reservations within 30 days of my stay

Po
Dec 04, 2017

Our reservation on Marco Island, Florida was cancelled by email 4 weeks before we were due to arrive during the busy Christmas/New Years week.. The reason was the hurricane. We certainly understand that damage was done and the amount of usable units is depleted. However, communication wa...

Marriott Vacation Club / they canceled my reservations within 30 days of my stay

Ch
Dec 03, 2017

I received an email early this week that my reservations for 2 condos at Crystal Shores (Marco Island) on December 26th had been canceled. They stated do to hurricane Irma there would not be enough rooms available. I am at the Chairman's level and made the reservations 6 months ago when...

Marriott Vacation Club / points bought

Ma
Nov 21, 2017

Purchased points at high pressure sale while vacationing and we found later the points are basically worthless in trying to book anything Now we are getting maintenance fees of over 700.00 a year. Maintenance on what ?? We kept the papers that they scribbled on and no where is there any...

Marriott Vacation Club / lost week - no refund

To
Nov 16, 2017

Due to the September 2017 Hurricane, we lost our vacation week at Marriott's Barony Beach in Hilton Head. We lost $1351 for our timeshare week and nobody from Marriott Vacation Club cares. I called several times and was told that since I don't have travel insurance that I am out of luck. I...

Marriott Vacation Club / timeshare

Ta
Nov 06, 2017

Marriott Vacation Club is BY FAR the worst investment I have ever made. I 'own' a unit at Marriott Desert Springs in Palm Desert, CA. I paid-off the mortgage, so have no monthly principal / interest. Even without a loan payment it is a horrible investment. Between the 'maintenance fees'...

Marriott Vacation Club / booking marriott marbella call centre cork customer booking

Bo
Sep 06, 2017

We are owners at Marriott Marbella have been since 2007 Trying to book at Cork customer centre for a year in advance is a complete Customer nightmare We have tried on two consequetive Wednesdays at 2pm first week agent took 16 minutes to answer and this week 20 minutes to answer only to...

Marriott Vacation Club / the marriott vacation club points program.

Nv
Jul 18, 2017

Don't buy the points have very little v value. Ask your salesman to tell you about the points repurchasing for the program. They don't have one. If you try to sell them on the open market it probably is worth 25% of what you paid for them. Of course then marriott has the first right of...

Marriott Vacation Club / foreclosure process

Ja
Jun 25, 2017

Marriott Vacation Club is ethically corrupt. Marriott foreclosed on my Ocean Point Time Share due to a $3.81 maintenance fee shortfall. Marriott stole my $16, 600 (paid cash) Time Share for just $100 at foreclosure. As a senior citizen and a 12 year (owner) customer, Marriott's treatment...

Marriott Vacation Club / timeshare points recorded as a mortgage!

71
May 19, 2017

I had purchased into the Marriott "points" system and told since it was tied to any one property that the maintenance fees would be minimal. The first year they were about $600 but, by year 2 they had doubled. Year 3 came around and they went up again. Due to financial strains I made the...

Marriott Vacation Club / sleeping capacity

Le
Apr 20, 2017

We own a 1 bedroom (sleeps 6) week at Marriott's Breckenridge Mountain Valley Lodge. We decided to trade into Interval. When we decided to use the week, it shows the unit only accommodates 4. Therefore, Interval wants to charge us a $99 fee to upgrade to a comparable unit, which they...

Marriott Vacation Club / sales presentation; question the business practice... and

Qu
Mar 22, 2017

We are owners. And for the most part satisfied. Marriott has always clean rooms, beautiful locations, villas to make some meals and bedrooms and space for our family. We have gone to many presentations. Hence we bought 2 weeks. We weigh the insentives for the sales and time available. We do NOT...

Marriott Vacation Club / points

Qd
Oct 02, 2016

On New Years Eve 2014 my family was In the midst of a great family vacation so we agreed to go to a "presentation" (aka high pressure sales) at the Marriott Ocean Watch in Myrtle Beach. From the start we were assured that this was not a "timeshare"; but, a true vacation but-in. It took a...

Marriott Vacation Club / payment not received-unethical behavior

Wa
May 11, 2016

MVC/Marriott Barony Beach Club We booked a trip to Marriott’s Barony Beach Club through a timeshare presentation package from Marriott Vacation Club. This was our first time going to this Marriott facility. We booked our trip April 2nd thru 5th, 2016. We arrived @ 3:41 pm and were told our...

Marriott Vacation Club / timeshare

Wo
Apr 11, 2016

I have been trying to get rid of this timeshare for 15 years. You pay to exchange, you pay to join Interval, you pay annual fees. They lie to you: I have requested points at times and they say it's too late, you did it last year (later found to be false), they use to give you reasonable...

Marriott Vacation Club / booking

Ja
Mar 09, 2016

I was up at 6:00 a.m. California time to book my timeshare week for next year (March 12, 2017) but could not get through either on the phone or online. By the time I did get through 6:08 a.m., all units were gone. Come on. All units are not gone. Marriott holds back to either rent or...

Marriott Vacation Club / marriott st. kitts vacation club purchased but waiting 7 years for deed

Re
Feb 22, 2016

In 2009 our family vacationed at the Marriott Vacation Club in St. Kitts and decided to purchase. We signed the contract and paid in full. Our paperwork said the deed could take up to 1 year to be sent. It is now almost 7 years later and we still have not received a deed. Repeated attempt...

Marriott Vacation Club International / booking a vacation using points / hilton head island

Re
Feb 08, 2016

The issue is that we have been frequenting Hilton Head Island for the past few years, on and off. We don’t own there, but we always were able to exchange into it. We have never had a problem booking until the last couple of years. Last year we opted for Florida. However, this year, our family...

Marriott Vacation Club / service

Re
Jan 06, 2016

I have had an on going issue with Marriot since Dec 19th, 2015. As of today 1/6/2015, the issue has still not been resolved. This is not the first time something of this nature has happened. On 11/30 my husband and I made a reservation using our accrued points. We made reservations at a...

Marriott Vacation Club / the company decided to get money from us, because we used different payment cards

Re
Dec 25, 2015

We stayed in Marriott Vacation Club and there were meetings, and if the customers attended them, the club provided free vouchers. When we were there, we missed the breakfast and thought to use our free vouchers. We have used these vouchers, but when the time came to prolong our agreement...

Marriott Vacation Club / Aruba Surf Club / reservations

Ch
Dec 23, 2015

I own two weeks at the marriot aruba surfclub. When I purchased, they were convincing us to buy two units so that we can call in 13 months in advance to get our desired dates. Not true! When you call on the date you are allowed too at exactly 9am a recording comes on saying all lines are...

Marriott Vacation Club / redeeming points and timeshare

Re
Dec 20, 2015

I had purchased a timeshare at the marriott in maui. The yearly maintenance became outrageous over the years for a one week stay so we decided to sell. Ten years later there was no resale value. The marriott declined to buy it back and stated they had a waiting list of re-sales they had in...

Marriott Vacation Club / harbor pointe, hilton head

Re
Dec 10, 2015

Harbor Pointe is a timeshare at Hilton Head. It is a modest resort, not located on the ocean and not luxurious or a destination center. It's just OK. We bought it as a resale for $5000 many years ago. Marriott Vacation Club took over management and did some needed maintenance. The...

Marriott Vacation Club / vacation club

Te
Dec 05, 2015

Marriott vacation club is a horrible scam when selling you they promise the world but when you try to use outside of your home resort there is never anything available you will lose points not have anything flexible and there seem to be lots of things they do not tell you in their high...

Marriott Vacation Club / unable to book vacation

Re
Nov 29, 2015

Its incredible difficult to book a vacation through their website The website they show you when making the purchase is much different then the one you get to choose once you are an owner. I have tried to book a vacation for 3 months The website doesnt tell you why its not available. I...

Marriott Vacation Club / club dues

Bo
Nov 20, 2015

When Marriott Vacation Club took over and told us we didn't need to pay Interval Int anymore but would have to pay a yearly fee of $100 to Marriott instead. I paid this $100, yearly however my last bill for these dues has gone up to $225. Seems very disingenuous, bait and switchy. Did anyone else notice this increase?

Marriott Vacation Club / getting paid for rentals

Jo
Oct 26, 2015

Anyone else having issues with the rental program? For the second year in a row, I am having a great deal of difficulty getting paid, or even a response from MVCI Customer Service. I fax in my financial information to the number provided, get confirmation it was successfully received, and...

Marriott Vacation Club / escape from contract during recision

Fr
May 08, 2015

My wife and I signed a Marriott Vacation Club Contract in Las Vegas with the assurance that we could cancel within 10 days (buyer's remorse). We e-mailed both Marriott sales people involved 5 days later notifying them that we were cancelling. No response. I phoned both representative...

Marriott Vacation Club / points program steals you blind

Ca
Nov 05, 2014

Dear All - I feel compelled to tell people how bad Marriott Vacation Clubs is now with the points system. They have designed the points system with so many rules and restrictions (their words, not mine) that you can literally lose thousands of dollars of value. If you were a newbie like...

Marriott Vacation Club / don't buy package from them – all prices are fakes

Al
Nov 04, 2014

When I and my wife were on vacation, the rep from the company Marriott Vacation Club offered their vacation package, which included different procedures and entertainment and large accommodation for 4 nights. We agreed to buy this package, but it was lie. They charged us for all procedure...

Marriott Vacation Club / bait and switch

Dt
Aug 04, 2014

I, unfortunately, recently bought into the MVC after working with one of their sales teams going over, in intricate detail, how I would be using the MVC program. Of course during the sales process there were no problems with using the club for my purposes. When it actually came time to use...