On Thursday Sept. 4, I stayed at the subject property. Upon arriving at the room, I found that the room had not been cleaned in several days and that the room was infested with insects (26 crickets and two roaches. The faucet in the bathroom did not operate also. I called the desk clerk who came to the room and killed numerous insects and then swept them up. Under a chair in the corner of the room were more dead insects. The desk clerk said the=at he would refund the charge for the room but upon my return home, I was charged $118.45
Claimed loss: $118.45
Desired outcome: Refund as promised
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