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Grupo Vidanta Customer Care Service

10
Complaints50
Pending0
Resolved5

Grupo Vidanta

Paseo de las Moras S/N Fraccionamiento Náutico Turístico C.P.
Nuevo Vallarta Nayarit
Mexico - 63735

Customer Support Phone Numbers

1800 292 9446(Mexico) 1 1
+52 800 543 7044(Mexico) 1 0
+52 322 176 1431(Other Countries) 1 0
+1 800 292 9446(USA and Canada) 1 1
+44 800 096 9367(United Kingdom) 1 0
+55 800 025 8715(Brazil) 1 0
+52 322 226 4000(Nuevo Vallarta & Puerto Penasco Resorts) 1 0
+52 984 206 4000(Riviera Maya Resort) 1 0
+52 624 163 4000(Los Cabos Resort) 1 0
+52 744 469 6000(Acapulco Resort) 1 0
+52 669 989 4000(Mazatlan Resort) 1 0
+52 322 226 6000(Puerto Vallarta Resort) 1 0
Mon7:00 AM - 8:00 PM
Tue7:00 AM - 8:00 PM
Wed7:00 AM - 8:00 PM
Thu7:00 AM - 8:00 PM
Fri7:00 AM - 8:00 PM
Sat9:00 AM - 6:00 PM
Sun9:00 AM - 6:00 PM
Resorts

Nuevo Vallarta
Av. Paseo de las Moras,  Fracc. Náutico Turístico,  Nuevo Vallarta, Nayarit  63735

Riviera Maya
Km 48 Carretera Federal Cancun – Playa del Carmen Riviera Maya, Quintana Roo, Mexico 77710

Los Cabos
Boulevard San José s/n Lote 12 Campo de Golf San José del Cabo, Baja California Sur, Mexico 23400

Acapulco
Av Costera de las Palmas № 1121 Fracc. Playa Diamante Acapulco, Guerrero, Mexico 39900

Puerto Peñasco & Puerto Vallarta
Paseo de la Marina Sur S/N Fracc. Marina Vallarta, Mexico 48354

Mazatlán
Av Sabalo Cerritos S/N Zona Hotelera Norte Mazatlán, Sinaloa, Mexico
Plus

Grupo Vidanta Complaints & Reviews

Grupo Vidanta / san jose cabo location

Ph
Jul 12, 2019

My name is Phyllis Tamburello I stayed at your Cabo location from 5/23-5/21. I had a bad fall in your breakfast dining room which was documented. I was in severe pain when I came home I immediately went to my doctor and I had broken my foot and needed surgery. I feel you are responsible...

Grupo Vidanta / vida lifestyle

Ru
May 16, 2019

On March 15 2019 we went to puerto peñasco to celebrate my wife's birthday. We attended one of the presentations on the Mayan palace resort they have about 30 minutos out of the town of puerto penñasco. I signed a contract on the condition that they would give me five days to review the contract...

[Resolved] Grupo Vidanta / vida vacations & grand mayan lies

Js
Apr 21, 2019

I would like to relate my experience to help other people who were also deceived by Vidanta. I stayed with my family at the Grand Luxxe Jungle, in the Riviera Maya, from 01/14/19 to 01/26/19, using 2 exchange weeks of Interval International, who I have affiliation since 2013 with Westgate...

Vidanta / vidanta timeshare scam - resolved

Ch
May 17, 2018

After having a timeshare for a couple years with Vidanta group, my husband and I realized that it was a financial burden. The maintenance fees continue rising and each time it was a heavier financial burden. We had no complaint about the facilities because since we vacationed there without...

Grupo Vidanta / horrible experiencia con grupo vidanta

Ca
Jan 11, 2018

Fui a la presentación de tiempo compartido con grupo Vidanta, fue extremadamente agotante, pero aún así seguíamos emocionados por reservar nuestras primeras vacaciones, hasta que llamé para reservar y me di cuenta que Vidanta nos dio un contrato para 2 adultos y somos una familia de 5; 2...

Vidanta / estafa de grupo vidanta

De
Dec 08, 2017

Hola hemos sufrido estafa en Grupo Vidanta. Debido a la inestabilidad económica no podíamos afrontar el gasto y queríamos cancelar la membresía. Estábamos absolutamente arrepentidos, porque cuando vimos la relación costo presentación a lo que realmente compramos, literal nos dimos cuenta que...

Vida / Vidanta / timeshare / so called fractional ownership

So
Nov 03, 2017

I recently complained to Vida and The Registry Collection giving them a chance to rectify the situation. A few days after sending the letter below The Registry Collection called me and explained that it was out of their hands. To this day - Vida has not contacted me with a response. I even...

Mayan Palace / mayan palace, pesadilla con tiempo compartido

Ta
Oct 11, 2017

Fui estafado por mayan palace y ya no hallaba la salida, mi membrecía ya estaba pagada en su totalidad y ya no quería seguir pagando la cuota de mantenimiento pues cada vez era más cara. Tenía la categoría más baja de todas y cada que les decía que quería cancelar me decían que lo que me...

Vidanta / testimonial de tiempo compartido con vidanta

Da
Aug 13, 2017

Contaba con una membresia con el desarrollo Vidanta, sin embargo lo que me ofrecieron en un principio, no fue lo que me otorgaron al solicitar sus servicios, yo compré esa membresia porque me prometieron $4 mil dolares por cada una de mis semanas y en caso de no rentarlas ellos se comprometieron...

Vidanta / fox car rental

Sa
Jul 18, 2017

Hello I am currently staying at Vidante riviera Maya n Palace. This is the second day i have tried to hire a car from the Fox car rentals. They are a complete shambles. Yesterday we booked a car at the lobby, completed our details, gave driving licence etcc for a 9am booking. Now at 10.10 we...

Mayan Palace / mayan palace awful timeshare experience

Ta
Jun 16, 2017

Hace 3 años mi esposo y yo fuimos de vacaciones a México, e ingenuamente compramos lo que para nosotros era una inversión y oportunidad de negocio, pero en realidad terminó siendo nuestra peor pesadilla. Primero intentamos rentar nuestras semanas como nos habían dicho, pero lo único que...

Vidanta / vida / vidanta

Sc
Jun 12, 2017

I recently complained to Vida and The Registry Collection giving them a chance to rectify the situation. A few days after sending the letter below The Registry Collection called me and explained that it was out of their hands. To this day - Vida has not contacted me with a response. I even...

Vidanta Group / Grupo Vidanta mala experiencia de tiempo compartido

La
May 04, 2017

A mi esposo y a mi nos emborracharon para vendernos una membresia de tiempo compartido, con grupo Vidanta, nos negamos a comprar en repetidas ocasiones y como nos dijeron que si no estábamos contentos podíamos cancelar cuando quisiéramos, firmamos el contrato con tal de poder irnos de ahí. Como...

Mayan Palace / mayan palace awful experience

De
Apr 20, 2017

3 years ago me and my husband acquire a membership with Mayan Palace, we think that could be a great idea to invest on a timeshare We wanted the cancellation but the resort denied that possibility while in the timeshare presentation the salesperson told us that we could cancel whenever we...

Vidanta Group / Vidanta group timeshare scam

Lo
Mar 07, 2017

We went to a timeshare presentation at the riviera maya in nov 2015. It was the worst thing we could of done. Sadly we were scammed. In the sales presentation we asked many questions, and some questions various times. Every question or doubt we had regarding the contract was put to ease by...

Mayan Palace / Mayan palace timeshare bad experience

Am
Jan 10, 2017

My sister and I both owned at pueblo bonito, sunset. We were there in 2011 and got sucked into a presentation at mayan palace. Being stupid and believing this would get us out of our existing timeshares, we signed on. We had to pay $13, 000+ to them as well as $7, 000 to transfer ownership...

Vidanta / Timeshare at mayan riviera

Jo
Dec 12, 2016

On July, 2016 we entered into a contract with Vidanta for a timeshare. There are so many lies that were told to us. We were told that our 1br/1week will be exchanged for 2db/2weeks, Does not say in contract. Says it´s up to the resort and after looking on line, seems that noone finds this to...

Mayan Palace / Mayan palace timeshare fraud

To
Oct 19, 2016

I bought a time share at Mayan Palace as an investment and was told I could use the equity to purchase a one or two bedroom. They have totally lied about everything they said they were going to do. They are impossible to contact. They said they fired the manager who originally sold the...

Vidanta / Grand bliss

Wr
Oct 03, 2016

It was so bad we left three days early. We had traded weeks at a nice home resort and got assigned a dump at the jungle bliss. One of the beds was broken, we were awakened at 1am by staff who mistook our room for another. We were mistreated by guests from the nicer areas. Did i say we were owners at grand bliss? Not anymore!!

Vidanta / Private information leaks

Ge
Sep 07, 2016

There is one underlying common denominator in all of the scams in the Timeshare sector. Namely, the scammers call their victim knowing all of the victim's personal information because the resorts are loosey-goosey with their data bases. This is especially true in Mexico. Having been the...

Vidanta / Vidanta a nightmare in real life

Ma
Sep 06, 2016

A few months ago I went to Riviera Maya Vidanta. sales people offered us a ride to see the facilities, includig a free breakfast but with an obligatory timeshare presentation. After that many people, a friend and I we decided to buy them a membership . Without clearly read what we were...

Mayan Palace / Timeshares

Kr
Aug 26, 2016

The sales people told us we would own our timeshare forever and it could be given to family members.Turns out it was a 10 year use of the resort on our week. We were also told that the rental of the week would actually make us money and that it would be a good investment. Completely untrue and...

Vidanta Group / Vidanta group timeshare scam

Ev
Aug 23, 2016

I went on vacation with my family to Cancun, and at the airport we were invited to a breakfast for 90 minutes, if we attended the breakfast they would give us some tickets to go to xcaret, we thought "free breakfast and tickets, what could go wrong? " and the answer is EVERYTHING, they...

[Resolved] Vidanta / Fraudulent Sales Practice of Acapulco sales office

Po
Jul 16, 2016

My sister-in-law and I bought a timeshare in Acapulco from sales rep Nelson Valdez on November 7, 2015 for Vidanta. We loved the property. He promised us 1 FREE week in Cancun with Grand Luxxe accommodations for 6 people, Joya cirque du soleil tickets for 6 people and 6000 Vida points for...

Mayan Palace / Mayan Palace Timeshare Scam

Mi
Jun 17, 2016

During our trip to the Mayan Riviera. My husband and Iwere asked to attend a breakfast the next morning. We were pressured and tricked into signing a contract for 30 years membership with Mayan Palace. When we came back to USA we wanted to find a way to get out of the contract, but it wa...

Vidanta / Won't refund deposit

He
Jun 15, 2016

My husband and I visited Vidanta during spring break, April 2016 and were subject to fraudulent sales process. We were lied to on too many cases. Sales People wouldn't let me get close to my husband! there was no photos of us purchasing timeshare because they wouldn't let me get close to...

Vidanta / Timeshare enrollment fee

Ka
May 10, 2016

On 11/3/15 we sat with Jamie Benner and Gabriel Alvarez at Vidanta in Riviera Maya at the Grand Mayan Resort after a 2 hour sales pitch. They both swore and repeated several times we had 10 days for a full refund if we wanted to cancel. Jamie joked "we don't want to keep your money if you...

Vidanta / Vida Vacations / Scam of Scams

Ro
Jan 29, 2015

Vidanta Truly The Scam of Scams As stated in my previous post here the organization known as the Vida Vacation has decided to support the lying and sleazy tactics of the Riviera Maya Sales Team. I have been ripped-off! They used a system of lies and deceit to defraud me of $54, 000. It wa...

Vidanta / Timeshare Rip-off

Ro
Jan 12, 2015

Senior Citizens BEWARE!!! WANT OUT OF THIS MESS NOW!! I am very upset with my decision to become a Mayan Palace owner, it has turned out to be one of the worst decisions of my life. It all started when we met Eduardo Vega, over breakfast he showed us a photo album of his recently deceased...

Vida Vacations / Vidanta / Vidantas Culture Of Lies

Ef
Dec 15, 2014

I posted here about a month ago. Short story: Bought a timeshare in Nuevo Vallarta last year. They promised to have a previously owned Shell Vacations timeshare sold in addition they sold us a rental package. Well neither happened. Longer Story: My recently deceased husband would alway...

Vida Vacations / Vidanta / Timesahre Scam

Ma
Dec 08, 2014

We posted last week about being lied to and Vida has met our verifiable complaint with silence. They can't deny we were lied to because we have proof. So the just hope that nobody will notice this post. Customer Service believes in ignoring problems rather than actually dealing with...

Vida Vacations / Vidanta / Timeshare scam

Cr
Dec 06, 2014

Vida's/ Vidanta's Disney Dream I am posting AGAIN to continue bringing awareness to how Vida Vacations/Vidanta deceived me. Because I'm still an owner I receive their promo emails. I think that this new partnership with Cirque du Soleil is wonderful for the folks who...

Mayan Palace / Timeshare vs VIDA? More lies

Ma
Oct 02, 2014

During the timeshare presentation Jorge, the sales rep, made a comparison on regular timeshares and mayan palace timeshare. Jorge wrote down and assured that mayan palace timeshare was way better since 1. they have 4 new resorts under construction, in addition 2. CIRQUE DO SOLEIL will have...

Mayan Palace / The plan is impossible to use.

Jg
Oct 30, 2013

We tried to schedule a trip, but the fact the we need to plan 6 months before, and with some block dates, made us realized that we will never use the plan. Does anybody knows how to cancelled it? we tried to rent it but it´s pretty much impossible.

[Resolved] Mayan Palace / class action lawsuit

Se
Oct 22, 2013

After an extensive investigation I found out that Mayan Palace faced a class action lawsuit on 2008 I´m not sure of the outcome but Nick Steele from Mayan palace stated the process didn´t take place due to the lack of evidence but I think he just said it to try stop me of...

[Resolved] Mayan Palace / The perfect business.

Se
Oct 02, 2013

After a long research on the internet I found Mayan's non-disclosure agreement. The person who uploaded it stated Mayan provided it in order to reach a resolution at first I thought mayan really cared about their reputation, now I think they have created a very profitable busine...

Mayan Palace / They ruined my vacations.

Ph
Sep 09, 2013

Mayan Palace promised I will be able rent the timeshare and make money out of it, they say it was extremely easy and usual. On September 2003 our 4 weeks contract with Mayan Palace was listed for sale and rental through Vacationweeks.com the original listing price by was $5800 per...

[Resolved] Mayan Palace / Fraudulent sales!

Se
Jun 17, 2013

Here is our story: It's probably the same story everyone has- we were highly pressured into buying this timeshare. When the salesman was showing us the units, he told us that we could easily rent out one week in the two bedroom Luxxe Master suite for approximately $8400, and it would...

Mayan Palace / Credit Card Cloned

Ba
Apr 17, 2013

My husband and I took a vacation to Mexico. what appeared to be a relaxing trip, turned in to a nightmare on the second day when we were invited to a ¨Free Breakfast¨ for ninty minutes. We purchased $36.000 with the same rental pitch hoping to use our weeks to pay it off.When we...

Mayan Palace / Just for the money...

Feb 28, 2013

A Mayan Palace Timeshare is one of the worst purchases you could ever make, you basically end up buying a whole of nothing for a high price. You are not alone of this, there are lots of people who have become a vicitim of a timeshare scam in Mayan Palace. Mayan Palace sales tactics are...