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Grupo Vidanta
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Grupo Vidanta
reviews & complaints

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64 complaints
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L
10:35 am

Grupo Vidanta - OPC lying at mexcar rental office

I rented through Expedia in Puerto Vallarta. My car rental and insurance were prepaid by credit card. I knew there would also be a deposit taken and I had no issue with that. When I got to the counter the agent said, "Oh, you have to pay $950 us dollars for insurance." I said, "No way. I already paid insurance, and I don't need the car THAT bad. Forget it." Then the time share salesman slithers in. He says, "I can get you discount on that. You only pay $550, and you get it all back in a gift card that is useable anywhere, amazon, restaurants, etc. It won't cost you anything, and all you have to do is go to one presentation for one hour." So, I went. The card is worthless. It's only good on one website for small discounts on overinflated hotel prices etc... I lost my $550, which actually ended up being $576.42 charged to my Citi Visa. I don't believe that there was any extra insurance card. I believe this rental office is just a front for Vidanta OPC's.

Desired outcome: My $576.42 refunded as soon as possible, and for OPC's to stop lying to people.

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R
4:44 pm
Verified customer This complaint was posted by a verified customer. Learn more
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I spoke with Lori (1-800-292-4446 extension 6620) today. I have always tried to conduct myself with kindness and respect and have never in the past had a concern with a telephone representative. In fact I often hear from different telephone representatives that I am very friendly. I am 62 years old. Lori moved quickly and unnecessarily to a very...

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D
7:12 pm
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In the month of October when I visited Nuevo Vallarta I went to the member update. The sales person and his manager created a package for me that I was satisfied with and gave me payment arrangements that I could do. I made $1000 deposit on my credit card and they were completing the paperwork. I was then contacted and told that they were not able to follow...

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H
4:48 pm

Grupo Vidanta - Shares in stock

I received a call about some shares I have with vidanta. I had forgotten about the shares and didn't think much of it. Now, I am told I will lose those shares. Because I did not replying back at an appropriate time, the stocks will be given back to the company. This is suppose to be part of my package. I still should have the options of what I want to do with my shares. I was told the deadline for my decision is november 10, 2019. I was told earlier I had to get a brokerage account to have the shares sent to them. I had to provide a large deposit to open the account. I didn't have it. I have been trying do what I can to make this happen. I have names of all that I talked to. I called in last week and had to update my address. I had done this before and seem like it was never updated. They had my old address on file. I was told there were document(s) sent to me informing me of what was going on. I did not see any forms, that would of informed me of what is going on.

Desired outcome: i would appreciate it, if i could get my shares back. i will do what is needed to clear any problems i have with the company.

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C
10:24 am

Grupo Vidanta - Grand Bliss/timeshare exchange

Arrived to Grand Bliss on an exchange 2 king bedroom apartment through Interval 4th July 2021. We were told at check in there was no high floor or ocean view as promised. They said we could move the next day. The room was disgusting. Dirty old dark and facing a roof. Pictures attached. Kitchen equipment filthy, 2 bugs in one bed, not 2 king beds as booked, cooktop all greasy, lampshades moldy. The following morning they said sorry nothing available. I complained almost all night and then continued in the morning. We refused to stay in that room. I had already paid the $950 resort fee on arrival and was told if we left there was no refund. We went to the luxe where we had stayed 8 years ago and inquired if any vacancies. They said yes. We returned to the Bliss and they said there was an up charge of $450 a night! Again I complained to everyone I could now wasting the 2nd day of our week. At this point we wanted to check out. Eventually they agreed to move us. We arrived at tower 6 and were put in a room over a dirty swamp with a building crane outside and noisy construction and again not 2 king beds. We went and complained again. Pictures attached. Eventually after many conversations the following day we moved again to tower 5. A better room. However, tv never worked blinds didn't close and one room had dirty towels and no hairdryer as it had not been serviced. The tv never worked even after 3 complaints at. We lost 3 out of 7 days and were told on checkout that the request to refund the $950 resort fee would be submitted and take 7-10 days to process due to our experience. This never happened. I lodged a dispute with Amex then today Vidanta have refused it. I am truly appalled at the way this company treats guests and am requesting they follow through with their promise.
[email protected]

Exchange #: 25634240
Transaction Date: Thursday, March 25, 2021

Desired outcome: Refund of the $950

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B
6:04 pm
Verified customer This complaint was posted by a verified customer. Learn more

Grupo Vidanta - Service

The service is horrible. I would never stay here again. I was ignored several times when trying to get service at the main pool. Humberto did not provide service and instead called someone to help out. I ran into him one more time and he avoided contact and still called someone else. A total of 3 times I was ignored by Humberto and service was not provided at the main pool. There are a few employees at this resort that should not be allowed to work here if they are not going to provide quality service.

Desired outcome: Humberto in the main pool is terrible

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R
9:53 pm
Verified customer This complaint was posted by a verified customer. Learn more

Grupo Vidanta - Reimbursement

On May 4th 2021 I paid $600.00 for the resort fee for a week, May 16th thru May 23rd, 2021.
When I showed up The lady at the desk checking in made me pay again. I tried to tell her but she wasn't having it.
Mr. Brian Bertrand supervisor of front desk listen to my story and he did find the double pay. He gave me a copy of the correction and sent the information to the correct department to get the money sent back to my credit card. (I had lost my wallet and had to cancelled all cards 20 mins after I lost them in P.V.. So I got a email from Jefe De Turno Tgm Nv [email protected], requesting a copy of my new bank statement, I sent him a copy and have not anything since. I have called and know one will help me. 503-317-7456 Robin DAgati room number 3621

Desired outcome: my money returned to me

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7:20 pm
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On March 3, 2020, while I was on vacation at the Mayan Palace by Vidanta Riviera Maya in Cancun, I was tricked into a high pressure sales presentation during which I was unknowingly conned into a purchasing agreement that resulted in me paying $4, 900 to sell my current timeshare at Innseason Surfside Resort in exchange for a Limitless Vacation membership...

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S
9:53 pm
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This review was chosen algorithmically as the most valued customer feedback.

I recently complained to Groupo Vidanta and The Registry Collection giving them a chance to rectify the situation. A few days after sending the letter below The Registry Collection called me and explained that it was out of their hands. To this day - Groupon Vidanta has not contacted me with a response. I even attended an "owner update" when i vacationed in...

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12:12 am
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I was a guest at the Grand Mayan Riveria resort in December 6-13. At that time I was sold a timeshare to Grupo Vidanta. The transaction was based on detailed answers to my questions about the timeshare. I was later to learn that the information given to me was either not true or only partially true. It was impossible to know about the deception within the...

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L
2:05 pm
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This review was chosen algorithmically as the most valued customer feedback.

We went to Riviera Maya in October 2019 and were told we would get a complimentary breakfast the first day. Instead, we were taken to a sales office where we were told we had to get a mandatory history and informational review of the company and the other properties available through Vidanta. I told them I didn't want to be there very long, and they said it...

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10:17 pm
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The presentation started with a focus on no mandatory maintenance payments and how much better that is than a traditional timeshare. Later, the salesperson mentioned that there was a small daily fee for housekeeping, etc but it wasn't until after 6 hours of confusing information being stuffed down our throat, and in the midst of signing a contract that we...

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F
9:38 pm
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This review was chosen algorithmically as the most valued customer feedback.

Seeking assistance in regards to how to get a full refund for our contract which was sold by Grupo Vidanta. We are victims of fraud by Grupo Vidanta. We paid nearly 133k for The Estates NV and Celebrate Park NV. We were lied to about everything and want a full and complete refund. We have been asked to join a class action suit with 75 other Owners. Suggestions? We want every cent back. Big mistake we made.

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Z
6:11 pm

Grupo Vidanta - Scammed by vida vacations/grupo vidanta

Do not go to their timeshare presentation and buy into their fraudulent timeshare practices. This company believes in committing fraud and misrepresentation in order to sucker innocent families into buying into their vacation club. Don't sign anything. They repeatedly lied to us which we did not catch until after there 5 day cancellation period. They misrepresented information and in the end opened 2 credit cards in our name that were over $7200. Now we are stuck disputing this action. They told us they were shopping for financing and need us to sign so they can do so. It ends up they were opening credit card accounts. This should be illegal. I have called and asked to be taken out of our contract and this has fallen on deAth ears. The salesman also misled us to believe that they work with another company to sell your previous time share. That is a lie. I spoke to the company and they charge an additional ridiculous price to try and sell your timeshare. In the end you have multiple timeshares you are responsible for. I refuse to do business with a company that engages in fraud and misrepresentation to get business.

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P
12:05 am

Grupo Vidanta - San jose cabo location

My name is Phyllis Tamburello I stayed at your Cabo location from 5/23-5/21. I had a bad fall in your breakfast dining room which was documented. I was in severe pain when I came home I immediately went to my doctor and I had broken my foot and needed surgery. I feel you are responsible and should compensate me. Entire resort is not handicap friendly

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R
3:18 pm
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On March 15 2019 we went to puerto peñasco to celebrate my wife's birthday. We attended one of the presentations on the Mayan palace resort they have about 30 minutos out of the town of puerto penñasco. I signed a contract on the condition that they would give me five days to review the contract and make my final decision. We read the contract and didn't...

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J
7:51 pm
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
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This review was chosen algorithmically as the most valued customer feedback.

I would like to relate my experience to help other people who were also deceived by Vidanta. I stayed with my family at the Grand Luxxe Jungle, in the Riviera Maya, from 01/14/19 to 01/26/19, using 2 exchange weeks of Interval International, who I have affiliation since 2013 with Westgate Resorts. The room I stayed in Vidanta was of high luxury, with a full...

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C
12:56 pm
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This review was chosen algorithmically as the most valued customer feedback.

After having a timeshare for a couple years with Vidanta group, my husband and I realized that it was a financial burden. The maintenance fees continue rising and each time it was a heavier financial burden. We had no complaint about the facilities because since we vacationed there without having a timeshare we liked them, but the fees kept going up and it...

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C
1:24 pm
Verified customer This complaint was posted by a verified customer. Learn more
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Fui a la presentación de tiempo compartido con grupo Vidanta, fue extremadamente agotante, pero aún así seguíamos emocionados por reservar nuestras primeras vacaciones, hasta que llamé para reservar y me di cuenta que Vidanta nos dio un contrato para 2 adultos y somos una familia de 5; 2 adultos y 3 niños. Todo el tiempo pensamos que podríamos reservar con...

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D
10:53 am
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Hola hemos sufrido estafa en Grupo Vidanta. Debido a la inestabilidad económica no podíamos afrontar el gasto y queríamos cancelar la membresía. Estábamos absolutamente arrepentidos, porque cuando vimos la relación costo presentación a lo que realmente compramos, literal nos dimos cuenta que fuimos estafados. Nadie nos respondía nuestras consultas, no...

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Grupo Vidanta contacts

Phone numbers

1800 292 9446 +52 800 543 7044 More phone numbers

Website

www.vidanta.com
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