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Wyndham Vacation Ownership Customer Service Phone, Email, Contacts

Wyndham Vacation Ownership
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2.0 295 Reviews

Wyndham Vacation Ownership Complaints Summary

72 Resolved
223 Unresolved
Our verdict: When using services from Wyndham Vacation Ownership with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Wyndham Vacation Ownership reviews & complaints 295

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Newest Wyndham Vacation Ownership reviews & complaints

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T
12:39 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Wyndham Vacation Ownership credit card fraud

Wyndham deceitfully placed things on my credit card without my approval or they did so sneaky over the 5 hours and hands all over the papers as we are signing and covered it up! This purchase was soooo sneaky and its not ok! Their own sales people told us "do not say using to sell points" during our sales process when we had to confirm the sales process. This was our first red light bulb moment. The sales agents lied about the point accumulation and we can not use them as promised. We also can not sell points back as instructed. The loan disclosures are not clear! We feel this is an invalid agreement. It was not honest and ethical.

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Update by TuffDean
Nov 07, 2019 4:04 pm EST

This company is such a huge scam. We went through our emails and did not see an email from them as they suggested. They told us they called us and we were sitting together at the time this call was supposed to be made to us we, that we had scheduled with them, and NONE OF OUR PHONES RANG. This is ridiculous. They just lie about everything.

Resolved

This company is such a huge scam. We went through our emails and did not see an email from them as they suggested. They told us they called us and we were sitting together at the time this call was supposed to be made to us we, that we had scheduled with them, and NONE OF OUR PHONES RANG. This is ridiculous. They just lie about everything.

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T
6:21 pm EDT

Wyndham Vacation Ownership rotten apple

So many lies where do we start:
-You can rent your property and make money only happened 2 times in 9 years.
- You will always be able to get the vacation you want and when you want it. You are a priority, since you are silver status...
-You can take your family on vacation every year to the beach and always have a place to go.
** Wrong all the places are booked for up to 3 years.***
-Our Wyndham owners come first; We have seen "booked" locations available online.
-When you die, your children can still have vacation every year- but pay more and more money each year just in maintenance, assuming you have paid it off when you pass.
-We have bought more and more points as Wyndham has promised buying more points would help with our troubles and each time it has not. NEED WE SAY MORE.

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TuffDean
, US
Nov 07, 2019 6:48 pm EST

This company is such a huge scam. Some "care specialist" or whatever he called himself stated several dates that he had sent emails and made phone calls. We went through our emails and did not see an email from them as he had stated in his letter. (we did get emails after I used the email address he provided in his letter to correspond with him.) He told us he was calling us on a certain time and date and we were sitting together at the time this call was supposed to be made to us, that we had scheduled with them, and NEITHER OF OUR PHONES RANG. Then he emails us saying he called! What a lie...no phone call came through. He gave us the last four digits of one of our cell phones which I confirmed was correct. I asked him what number could he be reached. He refused to give a number stating all he had was "cloud numbers". This is ridiculous as I am familiar with these types of phone systems. He could have given a number or extension so that I could have called to him on the number he had "on file." They just lie about everything. Everything we were told and I mean everything is a LIE! We have paid thousands to this sham of a company and have NOTHING to show for it and had NOTHING to show for it!

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J
2:55 pm EDT

Wyndham Vacation Ownership points

My first time share was points every other year. I was forced to upgrade because they said the rules have changed and other people have got out of that plan years ago and your wasting your maintenance fees for years and you can't hardly ever use it.

I was promised all these points but they are worthless because I can not even use them. They are always full. My maintenance fees were much higher than was explained to me.
The fees keep going up every year and I'm not a money tree. I never felt comfortable going on vacation knowing I have to sit with them for new info on the policies that have changed. I felt like they watched my every move there. I could see it in all owners that been with them in years. It's horrible to go on vacation and it's like we want everything you got and more nothing is enough, they will not stop until you are broke with paying for vacations that you can not even go on because they are booked solid. I felt brain washed into believing that you "need vacations". Very disappointing; just to be forced to not enjoy yourself for just a week of vacation once in a blue moon, which I would save on if I paid outright for my own trip without Wyndham blocking it. I was also told that I needed a credit card! The salesman that actually told me he and his family use the Wyndham credit card to pay major bills like house payments and car payments every month to get reward points for free vacations and his and his family were going to Vegas for a week on the rewards. I never have seen an award points renting cars or paying bills. I was promised priority booking but I can never go except in October and end of year! I mean they need to stop the madness or get sued BIG TIME!

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L
11:50 am EDT

Wyndham Vacation Ownership timeshare sham!

We have not been able to use ours from November of 2018. And we requested for them to take this back and tried to go through the BBB with our complaints to no avail. This company is a sham. When they gave us our final payment they left out the payment they hid on a credit card they opened up in our name. We did not even know about it until my credit monitoring company sent me a notice that we had a 30 day past due mark filed. We never got a bill or anything and low and behold it was Comenity bank that is Wyndhams credit card. Now we are paying almost double what they told us our final number would be. We are sooo upset as we really were excited about what this ownership could do for us but we are not ok with their methods and deliberate cover ups and lies.

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G
10:11 am EDT

Wyndham Vacation Ownership the useless timeshare.

There is no flexibility for vacations. We got bonus points that they refuse to use so we could not even take a 3 day cruise as we were told we could at our purchase.

They hide the real costs of the RCI program.

The customer service is horrible. When you complain by letter and they open a case, they do not call you back .

They refuse to cancel when you call tand complain about their misrepresentations they feed you to buy.

Everything they said was a false illusion to get us to buy. This has not been the dream vacation we have paid into.

When we finally did get on 1 vacation, we had to sit in another pitch to buy more! NO WAY. This company is the worst.

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L
7:39 pm EDT

Wyndham Vacation Ownership this company commits fraud for sales.

When we purchased our timeshare they lied about how much income we made. We did not realize this until we had an owners meeting and they sold us more points. When we went home and read all the documents as we felt bullied and wanted to see if we had a way out, we found the household income was incorrect. They never even asked us how much we made. We fought for 6 months we wanted completely out. It took us a year just to get a vacation from this company and they wanted us to pay more so we would not have this issue anymore. We did not feel good about this company and now we know what a horrible company they are.

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M
4:00 pm EDT

Wyndham Vacation Ownership you pay for paperwork!

Wyndham has consistently denied us the use of this timeshare at every turn. We have never been allowed to use it. Not even once.
Not only has Wyndham lied at every turn and manipulated every single misrepresented sentence, but they also attempted to force a mentally incompetent handicapped senior into signing for a timeshare! We had my wife's mother with us who is handicapped, and as she was in the waiting room waiting for us, they tried to sell her a timeshare. We had to explain that she was on medication for mental issues and not in the right frame of mind to purchase anything. We had to literally stand over the Wyndham sales agent and force them to get away from her. This entire situation is just not right.
They told us this would just be for 90 minutes and we paid for childcare, which was per hour, and we ended staying for half the day.
We also did not get all the points we were promised, and it was more then they told us it would be.
The reps at Wyndham are not helpful.

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Update by M&D_G
Jul 18, 2019 4:19 pm EDT

#1 The rooms you are shown for the sales presentation you can not get, so do not fall for that.
#2 The "investment for your children", do not fall for either, they will be stuck with ever-increasing maintenance fees that they so conveniently forgot to mention.
#3 They use the term "Ownership" and not timeshare. However, try to use it and see how far you get. If I really owned I could use it.
#4 They talk about once it's paid for; it will never be paid for, let that sink it.
#5 They spoke about saving up vacations for a bigger better vacation out of the country but that is an impossibility they hide. You have to bank your points a month before the trip and you have to book the vacation 13 month in advance.
#6 Um... Wyndham needs to stop selling perks that are not possible and be honest like Disney.
We wish we went with Disney.

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D
11:48 pm EDT

Wyndham Vacation Ownership vacation ownership

Would not recommend this company to agree to ownership in.
-It is really hard to reserve resorts.
-Both times we have been able to get in somewhere we had to sit in update meetings for owners. These are almost as relentless as the initial presentation.
-We upgraded one time to lower our payments. They charged money to a Paypal account and a credit card and my payments still did not lower. Now we have 4 bills, one for the mortgage one for the maintenance, one for Credit card and a 2nd credit card now that the PayPal transferred too. So they screw you with the financial information. We feel this is a huge scam. They really took advantage of us.

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11:02 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wyndham Vacation Ownership timeshare sting

My issues are as follows:
• I'm from Chicago and attempts to book a reservation led to the knowledge that there was just one property in the area, and it required more points than I had to book it. I would have to bank my points for 2 years or buy more to reserve a room. Also, it was in high demand and reserving a room was almost impossible. Since I have seldom been able to use the property, I have actually lost points due to expiration.
In hindsight, I have learned a few things:
• The statement that you save money by investing in a timeshare is erroneous in my situation. At the beginning of the contract, my monthly outlay was $$328.22 (mortgage and maintenance fee). The annual total was $3, 938.64. The belief that I would actually spend almost $4, 000 for a hotel and this would save me money is ridiculous. Currently the annual amount is $5, 774.00.
• The weekly point amounts needed to reserve a room continue to rise, forcing you to buy more points (increased debt), which in turn raise your maintenance fees (increased debt), A never-ending cycle of indebtedness.
• The amount properties available seem to be huge, however, their location, available amenities, availability according to seasons make it a hit or miss opportunity to use. When I was approached to attend another presentation, (for additional incentives which I found I was unable to use), it focused on how to secure advance reservations. Through a process of multiple requests with varied requirements, book a year in advance, we were assured of a "much better chance" of securing a reservation. That is simply too much work.
• Also touted were RCI and another portal with which we could pay a transfer fee and other properties within an area would be available. Needless to say ALL of my efforts to locate a property in Chicago, IL were fruitless.
The location of the properties should be evident. If they have properties in areas that are for skiing, horseback riding, hiking, etc., it should be made clear that these properties are not for older individuals looking to visit large cities or housing visiting relatives

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L
4:39 pm EDT

Wyndham Vacation Ownership vacation club

This company never said this was a timeshare! They called it an ownership. What type of ownership will not allow you to use it ever. It's is impossible to reserve any where we have tried. We even upgraded twice following their recommendations to fix our booking issues and still 3 years later, NOT ONE VACATION.

We filed a BBB complaint and they were no help.

Scammers for sure!

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Update by LeeKop
Jul 17, 2019 5:07 pm EDT

When I first was introduced to Worldmark, I was Skeptical to say the least. Try it they said the ease of using points instead of spending your money to go on vacation. Just start at 15, 000 points and be able to travel the world. I soon found out that you can go 3 days local on 15, 000 points. Then you get the "presentation". To be able to use your points for worldwide and use your points for air travel you need these many points… Of course, the lie is "it's so much easier and cheaper using your points
For those of us who truly love to travel they (Worldmark) were very enticing. Wooing us into believing that this is the only way to go. Of course, they talked about how lucky our family will be that we are investing in their traveling future.
The part they purposely forget to tell you is you family will have no choice except to incur the mortgage and or the maintenance fees that have to increase 10 - 15% every year and that will continue to rise no matter what.
We have been hoodwinked by Worldmark The Club. They paint this timeshare as an amazing deal that you can pass on to your family, and you can travel the world. NO, YOU CAN NOT. It's not a luxury, NOT a dream and NOT A VACATION... just another opportunity for them to sell you more. The mortgage is now more than I am paying on my house, plus with maintenance fees increasing continuously, I am barely able to make ends meet, much less able to go anywhere and use the points they so convincingly were able to sell me. The kids will be STUCK... yes stuck, you do not pass, they literally will be responsible for our poor judgment and this company's dark ages sales techniques.
I believe I have been deceived to the highest order and I do not want to burden my family this sort of scam.

We did a complaint on the BBB and they replied and this was my response to them:

Saying Worldmark is available all over the United States is not true. It is woefully lacking in the middle of the country. You are not able to think about the proposal stating it will be unavailable tomorrow. Refusing to take "no" for an answer wearing you down until you give in. They bribe you into sitting for a three-hour session "new information" the very first day you are there. The promise of a gift card, a cruise, etc. So, if there is a recession period of which I still do not know what that is 3 days, 5 days, 2 weeks? And if you are at the resort for any length of time and supposed to be enjoying your point filled vacation you do not look at the paperwork until you get home apparently the window is gone. I have only used an all-inclusive points vacation. The money I spent each month to pay for the 5-day excursion does not even out. I could have taken one heck of a vacation on that money. The constant calls saying we have good news about your status and then tell you to keep it you must buy more points because they have raised the cut-off. Not being able to sell back points. However, the company is willing to sell you points from old customers. How did they become old customers? I'm done, I'm not paying one more dime. Having to get a PayPal account to cover excess monies to get your points. Or the enticement of getting the credit card. "You can earn points when you have your monthly payment sent to the card. With these points, you can pay for your maintenance fees. Don't get me started on that lovely extra fee. It never ends and is constantly going up. I'm done. Not once have I ever been told what the true market value of the contract that I'm signing is. Why is it that you are not allowed to record the presentation? They know darn well no one can absorb all that information in one sitting. Why is it every time you go to a resort you have to sit in one of these sessions? Even if you go to the same place several times a year. I have found it didn't matter if you were a "gold" member or a "platinum" your reservations are the same. No priority or privileges in room type or how your reservation is processed. I have gotten room faster as paying customer then I did use my points. I'm not going to paying any more money to a company that only wants to swindle the public.

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3:31 pm EDT

Wyndham Vacation Ownership unethical practices

No Clear cost. Hidden fees for the perks you also bought not mentioned. So essentially you pay twice for the same thing!
One perk was to book ten months out for better booking power; however, we have not been able to book vacations. I found a lawsuit that explains why this happens. The class-action suit claims that Wyndham controls the reservation systems. And now we know why us "owners" have issues booking. When someone online can book it without waiting for 30 minutes on a call to reach someone, to then have to settle on a location farther away from our family. Or we just can not go when we need to unless we pay out of pocket ?!
https://www.insidethegate.com/2018/01/timeshare-developer-wyndham-sued-for-alleged-elder-abuse-against-senior-citizens/
On the owner meetings, we explained to our agent that we had issues booking and his fix was to upgrade. We would get three months more to book and other benefits. That was a whopping $9k just to get started and was not clear in our discussions. This amount was hidden on their Credit cards and Paypal they set up, and so I am paying four bills at the same time. This is insane, and They sneak this all in over a 3-hour time frame, so it's not clear what is going on until the bills start to come in. WOWZER.
They continually tell you its an investment, but this timeshare is not capable of producing other goods or services, and it's not an equity. The usage is so restricted, and you do not even get what you paid for.

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10:21 am EDT
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Wyndham Vacation Ownership this company is full of tricksters.

We purchased in June of 2017 and it took us almost a year just to be able to vacation! They were always full when we took vacations to see family in other states. This was not what we paid for at all.

When we finally did set up a vacation, while there, we were told that we had to attend a 30-minute update about our package and that is was not negotiable. We HAD to attend in order to stay there, as members. So we made arrangements to go to a "30 minute" informative talk. This talk turned out to be 3 hours. Then we had to go because it was a family trip and many people were waiting for us to go to Disney. During this "talk", we were told that we did not own anything. That all we owned was a piece of paper saying we owned something but without purchasing more there was no way we would ever get to stay at any of their resorts though we would still have to continue paying for whatever it was that we purchased. So they tell us that we had to purchase more to fix the issue. We spoke with four or five different people, sat in two or three different offices, then moved to another building a few miles down the road - "to Corporate headquarters" and spoke with a few more people. Each one a manager of the other manager of the other manager. Everyone a step above the person before them. They said this was a major mistake issue and that they would be "giving" us so many more options than anyone else would get but we had to spend several thousand more dollars. My husband and I became upset with what was being said and asked to think about all everything that was going on and they said we had to fix it right then or the offer would expire when we left. Before we knew it a man came in sat down said he was in charge of everyone in the building and said that we were either going to buy in or we weren't and we said we weren't until we talked about it more so he made us sign a piece of paper for refusal of services or something like that. But he slammed the paper down telling us we were wasting their time and he was over it and he would no longer help us.

So we got up to leave and another guy who was there followed us out of the building saying he was over that guy but in another office but since he was working there that day to help fill empty desks he had to do as that guy said. So he asked us to meet him again the next day but down at the resort we were staying at (Cypress Palms) and he would take care of us so well, we wouldn't regret it. So we met him the next morning early. We only had our granddaughter for a few hours that day so we told him we had no time to spend there but that we would give him 45 minutes. Three hours later he is telling us he is so sorry, but if we leave he can't help us and we finally got up and left.

At this time, we missed our visitation with our granddaughter, we couldn't get it back or reschedule. Which really ticked me off beyond all measure. By then he is telling us we can do it all over the internet, we discovered that day that the people at the other office had taken $1000 out of our account without consent. The guy ( I think his name was Stephen pronounced Steven) was who was "helping" us. He apologized. Sent me text message after text message telling me they stole that money and that he was getting it fixed immediately, and gave us another tablet for our troubles and told us we deserved something for everything. While we were away from the salesman, we decided something wasn't right and told them we would not be going forward. At some point I had to tell him to quit messaging me because I was over it, it was affecting our family and had drained us emotionally and that they had told us without buying more options we would be throwing money away each month since we would never get to vacation and stay at a Wyndham resort again, but we would keep paying.
I then got a message to return the tablet to the company but to mail it to this guy's house, not the office where we got it from.
We had thought this guy was actually on our side, he seemed so sincere and seemed honest. We discussed our families, I gave him contact info for someone that had made me a laser printed picture that will last as long we have family living. Will never go bad.
We learned that people are not honest with this company and that they are bullies and will convince the Eskimos that they need an ice chest while fishing on the ice. It's so sad.

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7:01 pm EDT

Wyndham Vacation Ownership manipulation and abuse.

You go in for a 90-minute presentation, you come out 3.5 hours later feeling beat down. This presentation is very high powered. You get home and find out the interest rate on the cards and that you own a Paypal account they were rather sneaky about. All these bills and money charged everywhere so the final number they tell you, Double that. That is what you are left with. By the time the bills come in its too late. You can not take it back.
Wyndham should be ashamed of their abuse to the consumer.

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11:46 am EDT

Wyndham Vacation Ownership shysters, run from any presentations from this company.

All the bad stuff I have been reading and listening to about this company is true and actual! I know as a lot of it has happened to us. It seems that Wyndham has too much power in that they can not be adequately policed. The fact they can ruin peoples lives, especially Vets and the Elderly, and get away with it is incomprehensible.

We have an open Case with Andrew Knowles who refuses to communicate via writing so that we have a paper trail to prove what they are telling us so they can not go back on their word. They refuse to work my case without a call and will not let me record the call either. CEO Michael Brown is refusing to respond to my questions about the companies practices.
-This company does not understand the word no.
-This company does not understand the word ethical
-This company does not understand the word transparency
-This company does not understand the word honesty
-This company will take people off the street before they book an invested owner into one of their units. So what is the upside of ownership? What are we paying for?
-This companies sale's department slogan is TAFT: " Tell Them Any F*@%ing Thing" this is in court proceedings from the whistleblower who won 20 Million dollars from Wyndham.
-This company does not even pay its employees, check the class action out in Tennessee.
-This "Once in a Lifetime Deal" is a sinkhole, sucking the joy out of vacations and everyday life.

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10:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wyndham Vacation Ownership horrible customer service and deliberate falsehoods to get you to buy in.

Letter to Wyndham that was ignored:

June 1ST, 2019
To the appropriate people at Wyndham,
Thank you for taking the time to listen to us about our story and we hope in doing so it helps you remedy something that we feel is valuable if you want to sustain your business with happy clients and continue to grow. As it is now, we just cannot fathom that you can maintain growth without choosing to take a sharp curve in a more transparent direction. Some of these issues that we have and for many, far worse, we know are rampant in your company.
We have been customers of yours since 1997. We have seen some, not so savory, changes in your company during our 22 marriage with it. We want a divorce presently and with valid reasons for it. You may have some happy clients for now, but once they really understand what is either downplayed or simply hidden at your presentations, owner meetings, then they will start to feel like they have been taken advantage of and lied to. This is the worse relationship to be in bed with. They never last. Relationships built on honesty and trust fare the weather. We have not had honesty. We have been bullied. We have been treated as if you cared about our problems and were working on a solution, but we got the same fix for every problem over the years and that was to spend more money. Overtime when you sit back and think about what you get for all the money going into this. Sprinkle it with interest. You get a small ball at the top of the mountain that compounds and gains momentum and before you know if you are at the bottom and you have a huge mess. All this for the same thing that you were sold at the top of the mountain. No changes, but with more problems, and still, you are not getting what you were originally sold on. We are flabbergasted and it's clear now the path we have to take to end this companionship as you guys are going in a direction, we never would have been ok with.
The presentations you have are fabulous. The environment plays with chemistry and emotions. The hardcore pressure that you put on people to make fast decisions does not leave room for good judgement. And you obviously have made a huge business of locking people into a relationship based off of poor judgements. This is in no way a good business model, no matter how lucrative. Sooner or later these methods will be noticed, and people will start to fight back. Will you be the bigger "person" here and realize that this model can't coexist in harmony for much longer and, now this is the kicker, it is unethical and inherently diabolical. I am not seeing your company move towards a more open line of communication with the facts laid out and fewer hardball sales methods quite the opposite as time goes on.
Spoiler; Quid Pro Quo! The perpetuity of this contract, Wyndham pitches it as a blessing and inheritance, in the beginning, it feels like it could be. We believe your drummed-up story of their future. But in hindsight: this will not be a blessing but a very heavy burden. Let's pull some numbers up to paint the reality that was not spoken about in any of your sales fiestas. The sheer amount of time that Wyndham has been at this game, you would know by now the reality and should stop essentially lying about "perks" and "blessings" or do something about the lies. Or, better yet, make the timesharing experience as you speak of it, so you are not misrepresenting your product.
1st timeshare 1997 $12, 500: This was supposed to be paid and then we can vacation for 2 weeks every year forever with our measly $30 maintenance fee that was not supposed to increase by much if not at all. OK, this was a good idea and should have been enough. Everything was great and we loved it. What we were promised was delivered.
2ND, we were sold on more locations for more diversity $23, 929. We are still thinking of future vacations at this point and still believing that we pay now and enjoy later. Maintenance $37.48 plus $3 service fee.
3rd sold as giving us some other advantages having Fairfield Wyndham as our home resort adding 77, 000 more points. We have never been able to book our home resort. Now we are starting to get some red lightbulbs going off, but we suppressed these thoughts still believing in this investment. $9, 403.35
4th Club Wyndham Plus program supposed to give us the highest possible advantage of any resort we wanted. This was not the case, even following the guidelines. No matter what we did it was impossible "to go anywhere in the world at any time" as promised for this purchase. We always had to settle. We did not pay to settle we paid for what we were told and that was "to go anywhere in the world at any time." $57, 530.
Now our maintenance fee is a whopping $392.47, almost as much as our mortgage. We think back at all the "this is a special deal", and the fact we were never allowed to think about it, the decision had to be made right then. And on top of that, the multiple people pressuring you to sign including a manager, an additional one came in with each no we said. The fact that "NO" was completely ignored and the times they held us until we finally said yes.
Here is another biggie, our last contract said that our interest would never go over 12.99% and that our monthly payment was $262.48 and would never go over 267.80 per month, HOWEVER now we pay $429.57 per month. That is a big error that broke the agreement in our contract which should make it null and void if you ask us.
Now to my knowledge we have paid you year to date $198, 588. With another $4, 708 a year in maintenance fees which will continue to grow indefinitely. And we still owe $30, 448 for the mortgage for our last useless program. Now you can see how far away from the first purchase we have come, and we are getting the same services. Do you see the problem with this? We could have bought a secondary house for that and had some rental income coming in. This is a real investment. We could spend the money on the rental each year for a nicer and easier, more relaxing vacation. Your idea of an investment: we must keep paying more and more for the same results, and what we were told we would get is not happening. So, the future vacations are not already paid for we will pay forever with each year increasing fees and we can not travel the world.
Now how would you move forward from here? What would you do if you were treated in this manner? Would you suck it up or would you fight? We are choosing to fight for what is right, our future and sanity.
Now for the Pro Quo. We want a full and complete annulment, divorce, revocation, nullification or voidance of our contracts/programs/relationship with Wyndham. We also would like some of our investment returned to us especially the last contract from 2010 as it was a bogus deal.

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1:48 am EDT

Wyndham Vacation Ownership ownership sucks

Their sales people will give you a load of crap to get you to buy. It will be painted so beautifully that you will believe this load of crap is a dream vacation ownership.

However, the reality is: They are not listening to your needs and what you can afford.

They will offer you solutions to be able to afford what they are selling you only later to find out they do not work. And they were hiding real numbers all along. Do not be manipulated into a contract with this self-serving, Money hungry business that cannot even deliver on the dream they make you think you can get. They have so many restrictions that after 30 minutes of waiting, you can not even get a room when you need it. What they scammed me to pay for was to fill vacancies at slow, run down places, No thank you.
Another problem is they harass you with upgrade calls to buy more points and then when you go on vacation they harass you by forcing you to go to update meetings that they will charge you for if you do not go.

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10:54 pm EDT
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Wyndham Vacation Ownership due diligence was a hindsight miss.

The Final Financial Obligation page was never shown to me which disclosed the total cost of financing! Shameful
Units are never available to book closer than 6 months out so this makes it super difficult to plan a vacation.
We bought our timeshare in 2011 and have only been able to book 2 VACATIONS. Yes you saw that right. ONLY 2 VACATIONS in 8 years of ownership.
Both vacations we were coerced into owners update meetings; which in 2014 (our first vacation in 3 years) They talked us into upgrading as it would allow us to rent out the timeshare for investment purposes. WHAT A JOKE
We have paid $60, 000 for 8 days of vacation.
We were told that we could sell it back if we paid 80% of that however when we tried to take them off on that offer, they told us there was no such thing.
There should be more laws to protect consumers from companies like this. This types of issues should not be happening in this day and age. But I guess money talks and peoples safety and livelihoods are worth nothing!

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7:55 pm EDT

Wyndham Vacation Ownership wyndham vacation club

My wife and I agreed to attend a Wyndham presentation while staying in Pompano for three days before a cruise in 2016. We were told that the presentation would last no longer than 3 hours, and would receive both a discount on our hotel rate and a $100 American Express gift card. We were given the choice of when we could attend a presentation, so we decided to go to one the following day at 1 PM.

When we arrived at the presentation site, we waited half an hour before we were directed to a large room and paired with a sales representative. The representative asked us about our finances, family life, and vacation goals. We expressed that we like to take at least 3 week long trips per year, and guaranteed us that the timeshare program would make that doable. He said that there was no doubt that we would be able to vacation three to four weeks per year with the program that he was offering us.

The sales representative confidently expressed that we would be able to book resorts, even if with short notice, after my wife told him about her experience booking in a former timeshare with Sheridan. We were told that we would have access to 5-star resorts 3-4 times a year, and that we could easily book even a last minute stay.

What was supposed to be a three hour presentation turned into a 5 and ½ hour ordeal. They guaranteed a plethora of major selling points, many of which turned out to be blatant lies. These include promises about booking ability, potential length and frequency of vacations, location options, and the ability to pass our timeshare down to our children once it was paid off.

We did not have time to use our timeshare until July of 2017, when we decided to visit Orlando, FL. We were hoping to take our kids to Disney World and Universal Studios, and expected that we would be able to book a quality, week long vacation, as this is what we were told would be possible at our initial sales pitch. As we quickly learned, none of the convenience or availability that we were promised at our sales pitch in Pompano turned out to be true.

When we called Wyndham to book our stay, we were told that we would only be able to book at the Bonnett Creek Resort for three days. The gentlemen on the phone proceeded to tell us that we would have to move to the Star Island Resort after the first three days of our trip. When we asked why this was, we were told that the seven day reservation was only available for people paying for the room, and not for owners with the resort. This came as a total shock, because, as we made clear to our sales representative, the sole reason that we decided to purchase a Wyndham timeshare was so that we could book week long vacations for our family.

As this phone call went on, bombs continued to be dropped on us that made us immediately regret our decision and question Wyndham's integrity. The booking agent on the phone informed us that we would have to pay a cancellation fee for our initial Bonnett Creek reservation, even though we were only cancelling because they made make a new reservation at Star Lake. Additionally, we were told that both of these reservations would count towards our alloted maximum of three reservations per year. This was totally ridiculous to us, because we were told that we would be able to book 3-4 week long vacations every year.

When we arrived to Bonnett Creek, they offered us a dinner in exchange for our attendance at another presentation. We figured that this would be a good opportunity to air our grievances, so we accepted. To our surprise, we learned that this presentation would take much longer than we expected. We were required to attend a dinner on the Universal boardwalk in order to go to the presentation, which did not happen until the next morning. At this point we had already thrown away a full day of our family vacation time.

The day of the presentation, we were told that we would be help up for an absolute maximum of three hours. We were assigned a sales representative, and the pitch began. Every time we tried to express our concern, they went into a long winded spiel about how the only way that we could the best use out of our timeshare without making an upgrade. Only then would we be able to book vacations as we wanted to. This was about the worst thing that they could have said to us, because it was never mentioned the day of our initial purchase. We would have never invested into the timeshare if we knew that we would have to pay more than what we initially agreed to just so that we could use our purchase the way that we were told we would be able to.

The sales representative told us that our maintenance fees would disappear if we upgraded, that we would receive to RCI days at the location of our location of our choice, and that we would have priority booking abilities. We told him that we had no interest in upgrading until we got the deal that we were sold when we purchased our timeshare in Pompano. We are completely fed up with Wyndham's lies and lack of customer service

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1:14 am EDT

Wyndham Vacation Ownership wyndham buyer beware

It has been a year and a half since this purchase and it still causes me great anxiety. We know that the points from the credit card do not help with the maintenance as previously told. And the interest is so high that this is a double wammy. 90 minutes was 6 hours, so our plans were almost ruined for the day. We have not been able to even use it. I make the payments each month and cry because we could use that money for more of our basic needs. I feel like this timeshare Is affecting my health, and we are ashamed we are even in this mess! We never would have purchased a timeshare in the first place, this is just like throwing our money away, and we don't want to keep doing this anymore. We cannot and will not use this timeshare, we just can not support this model of behavior.
We sent in a request to cancel and they did not even respond to us. This company has cost us sleep at night.

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3:50 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wyndham Vacation Ownership wyndham vacation club

Was represented to go anywhere/anytime but not true. Need to reserve 10-12 months in advance. And our use was limited to certain places...turns out we didn't have full ownership. We will be cancelling and ready for a fight... complete misrepresentation. Would not have bought otherwise. Even the Wyndham rep at the update meeting told us we bought nothing and needed to upgrade!

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Wyndham Vacation Ownership contacts

Phone numbers

+1 (877) 393-5250 +1 (855) 421-4788 More phone numbers

Website

www.clubwyndham.com

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