Wyndham Vacation Ownership
reviews and complaints

1) Annoying updates on site are required at every reservation or a $100 fee is charged to credit card used on the date of check-in. You just can't visit and relax anymore without being pressured into a some type of upgrade. Their interest to see the status of your account, what new locations will be opening, what additional upgrades would be beneficial to you, etc. Most of this information is available on the website.
Williamsburg, VA was our most relaxing location for the most part. The last few visit years not so much. The November 2016 being the most disturbing or high pressured. The following year we were told we we not making a smart financial choice but not taking advantages of the upgrades. November 2018 we spent more time in the upgrade meetings than vacationing. Then finally succumbing from day one, to day two, over nine hours, and six or more representatives later. I don't feel we would have been allowed to leave that day without doing so. After all that, we were told how we could rent out our timeshare because so many people would prefer to rent. UGH! We surely, were the last ones leaving the conference building that evening. Needless to say, we had decided we would NOT be visiting Wyndham Williamsburg anymore.

2) Being told so many different things that never seem to actually ever occur. -Like the additional reservations for our friends and family. -First preference on prime locations THIRTEEN months out. -We were encouraged to offset the maintenance fees with unused vacation membership points or trade into RCI. We have done this as well. We have yet to see a decrease in maintenance fees as suggested.

These fabricated ideas Wyndham uses to get people hooked into contracts without knowing what they bought into... When will it stop? I am seeing thousands of stories just like these all over the web. Why is nothing being done?
My story is similar to everyone else out there.
The sales representative told me that I can use bonus time meaning if I buy-in at the entry-level, I could use cash to stay in the resorts without using my points my previous timeshare let me operate that way. I tried several times with Wyndham and the representatives said that wasn't an option. This option was the reason why I bought in at the entry level.
The sales representative told me I was guaranteed booking if I gave Wyndham 4-6 weeks notice in advance for booking that was not true
They told me if I didn't use my points on a specific year that they could find someone that wanted to stay in a Wyndham resort and rent it out for me when I tried to take them up on that, they said they do not do that?!
Sales representative in Las Vegas called me several times, I believe his name was Jeff, he told me I needed to buy more points in order to book a real vacation he told me with the points I had to them I was considered as a second class citizen?!

So the Salesman we had was pretty sneaky. He gave us a final number we were looking at per month, BUT HE LEFT OUT THE CREDIT CARD FOR THE DOWN PAYMENT AND THE MAINTENANCE FEES which doubled the cost each month, and of course when we got the bills and realized it, it was too late.

It also took us about 3 months before we were finally able to book a vacation. On that trip, they had a meeting to talk about the changes with our timeshare, they promised it was not a sales meeting but it was. It was also a long time. 4 hours instead of the 1 hour they told us it would be. They really just can not get the time thing straight, nor anything else.

The transparency and genuine information that I needed to have, in order to make a good decision, was left off the table at the sales meetings with Wyndham's reps. They were unclear of my final financial numbers and if they had then my decision would have been no. Ethics should play a role in this companies' actions and words when locking down a purchase on a contract like these.

In real estate you must list all the defects of the property. This company does not list the defects of these timeshares. Like the ever-climbing maintenance fees. As well as the increase in the annual program fee. The cost of the personal interval choice increase. Let's not forget the Hoa annual fee increase.
These are misrepresentations and deceptive information that was hidden from me in order to get my signature. Now, my request is a to be let out of this contract; AND, I would like to recoup some of these astronomical fees that your company hikes up each year with no regard to your owners. Especially as I have not been able to use it as they told me I could.

This company is downright ridiculous, I want a full refund.
What we bought:
Gold membership, enough points for 2 week vacation minimum each year, with roll over if I did not use the points, vip benefits with discounted flights and rental cars, and small weekly fee for rci.

The ugly truth.
I can not vacation for 2 weeks each year. Not even close,
The points do not roll over
You do not save on airlines, and we get a small discount on rental cars!

It took several hours and 3 different reps to tell me the truth when I called to plan my 1st vacation.

We tried to cancel and they refused! Stay away unless you too want to be robbed!

STAY AWAY from purchasing any timeshare through Wyndham.
Unless you want:
#1 to be outnumbered and held hostage until they get a yes to upgrade even though...
#2 useless points, You can rarely get into where you want when you want it. We have talked to all levels and they have the same problems.
#3 To pay more to vacation.
#4 to be lied to about almost every facet of the program you are buying into.
#5 psychological mind games
#6 to not rest on vacations, you have to go to meetings for practically one day of vacation to squeeze more money and upgrade your contract, even though you can not even use what you have.
#7 if you like hidden fees and half-truths
#8 to be stuck forever with a lie
#9 to have the worst customer service ever
#10 to feel defeated all the time, like someone used you up and tossed you aside once they had your money

This is what you are welcome to when you buy into Wyndham's load of bull.

These last 3 years that we have had ownership with this scam of a company has truly been a horrendous ordeal for us. This might not be 100% the companies' fault, but they have been a huge part of it, especially because their agents knew what happened and used it to pretend, they wanted to care for us and in the end, they screwed us just to get a sell. This treatment was beyond evil.

A hurricane blew a tree on our house and we let the agent know that and also my son died and we got custody of his 3 kids and Sam Eldin offered to send us Christmas presents and we told him we had surgeries coming and he stated that they would rent out our unit and send us a check to cover the costs while we were out for surgery. So we upgraded and NONE OF THAT HAPPENED. They refuse to help us.
The BBB could not help us and neither could Consumer Affairs. This company is a shark and no one seems to be able to regulate for the consumer.

Good Afternoon,

We have some concerns regarding our account [protected]. We have been scammed and lied to and want to find a solution for us to go our separate ways with Wyndham. I found this email on google so I hope someone can help. Please reach out to this email and we will be more than happy to discuss our concerns and issues. We look forward to hearing from you.

Douglas and Marcela Parsons

Doug and Marcela Parsons

I wish were knew about timeshares before we got tangled up in it.

They are really good. When you complain, they have this gold nugget to give you that will fix it. Then it turns out you have upgraded and its more money. And so on.
You are always looking at the gold nugget and forget about the complaint until the same thing keeps happening and you realize you have upgraded several times and you still have the same concerns with more money being wasted.

We filed a complaint one time with Bonnet Creek about the salesmen and they did nothing about it.

Where are all the personal advisors to help us plan our vacations? They never call us back.

They told us if we purchased an upgrade we would not be in the lawsuit in which the owners would have to kick in extra money due to storm damage, all this when we complained about our maintenance fees increasing. What a swindle.

Where is the savings for using the credit card they signed us up for? The interest rate far exceeds any measly savings we would get if any to cover the cost of our maintenance fees. So all the denials we had they had a fix for them and those fixes were outright misrepresentations. It's sickening.

This company is the worst!

Starting simple and slow, our aim was just to be able to snow ski at a resort close to where we lived, around the same time every year. The timeshare industry began scheming and plotted ways to bend our psyche to their will, using questionable marketing and sales techniques. The outcome of about 30 years of sales presentations (mandatory or using arm-bending techniques) was a staggering pile of upgrades that we paid way too much money for, with skyrocketing maintenance and other fees for which there was no end in sight.

The Personal Assistant promises to fix any problems; the contact numbers they provide are always non-working or they never return our calls.

You have to pay to have Rci a program to give you more location options. However, you have to then pay to put your points in RCI and then pay again to use them.
You also have to pay for homeowners and cleaning fees.

We were told we could book a cruise when we upgraded but when we took them up on that offer we found out that was an outright lie.

They also told us they could rent out our unit however the fees were too high, and we tried on our own without much success, This was promised to make us some money and was supposed to be this huge investment for us. That is a lot of hooey.
We have upgraded to reduce our maintenance fees, however, that was a lie, they have only ever increased.

This company is full of endless promises and hopeless expectations

Im am pissed. I've invested my cash into this partnership at Wyndham years ago. In June of 2018 my cc on file was charged but didn't work due to the credit card company sending a new card to me. No one called me to say the payment didn't come out. They reported me as 30 days late through, which took just the same effort as contacting me.
We are not partners and regret my investment
My credit is serious to me
I called immediately after getting a letter to add a new card asking them to remove the late blemish and they refused. This is a sign of disrespect and disgusting to me. How do you think I'm supposed to bring my family and talk highly of Wyndham now.
I want this off my credit ASAP. Until I get this righted
I will leave no stone unturned as to dissuade possible investors from ever considering the company
I've been nice up until now.
I've heard all the excuses from Wyndham on why they won't remove it.
I refuse anything they say.
Bottom line. I paid my bills and Wyndhams failure to contact me is what have been done.

During the initial visit where they explained the package for us a few things stand out:

-They never actually discussed our finances even to see if we could afford what they were selling us. It was all off of credit. This should have been a red light bulb based as it is such a "permanent" deal

-They said "once it is paid off, you take free vacations"; BUT THAT IS NOT TRUE. You will always have fees to pay that they intentionally left out. MAINTENANCE AND HOA FEES, ON TOP OF ANNUAL ASSESSMENTS ALL THESE WERE SO CONVENIENTLY HIDDEN. And on top of that, they will increase. They never mentioned the fees to use RCI which are not minimal $279 up to $441 on the paperwork we finally saw in our paperwork which they did not show us. And that should have been an essential part of letting us know before we signed. SO ALL THIS CONSTANT MENTION OF VACATIONING FOR FREE WAS A TOTAL LIE. They knew these fees and never mentioned them. THESE ARE IMPORTANT FACTS THAT SHOULD BE DISCLOSED TO PEOPLE BEFORE THEY GET LOCKED INTO A CONTRACT. Hidden fees was another point of content for us and were highly upsetting.

- We said we wanted to travel to Japan, Australia, and Greece, during the sales meeting and were told we could. However, we found out that that is next to impossible with the package we purchased! So the excitement of these vacations that were build up in order for us to pay for this package was all just hyperbole to this company but to us; we thought were honest and truthful.

-With the money we paid we could go on several vacations, on our own, to these locations without restrictions but with Wyndham we can not even go. This was not what we signed up for.

-Their sales reps are not honorable and the company stands by that indecency and the lies.

-We have stressed our concerns, and they refuse to do anything. I am sure nothing ever will be done to change these issues, as it seems to be the mode of operation.

-They wanted us to try to sell our unit. There is no aftermarket for timeshares. They acted like this would be a smart investment and that it would increase in value. Some people are giving them away for $1 on craigslist. Not like real estate at all!

This company's deceitful practices and refusal to protect the consumer rates them pretty low on my scale.

We went through the BBB and they just said we could not prove it so they did nothing. However, we are not alone! There is a mass action in Tennessee that has 500 clients that have some of the same complaints we have. Too bad we can not get involved in that one.

We went to an 'update' at Bonnett Creek Resort after several phone calls interrupting our vacation to convince us to attend. We were pulled from the update because our acct had been flagged. Because of the bonus points we received from our initial contract, our ownership level did not match our points level so they were trying to get us to upgrade. They kept showing us different packages, but we insisted it was too soon to upgrade and we did not have the money to upgrade. After several failed attempts, they came in with an offer that was significantly lower than the others. The offer was tempting but seemed too good to be true so I started asking questions. Had I not, we would have created a bigger problem, because it turns out, they tried to get us to sign a new contract in addition to our current contract, rather than an upgrade. As soon as I called them out for trying to trick us, they immediately ended the meeting and dismissed us. That was our first RED FLAG!

2ND RED FLAG: Our initial experience with Wyndham was to take a 90-minute tour in exchange for 4 airline tickets as a free gift. We agreed to try the Discovery Package because we were told we could use our points for our stay. Free airfare. Points for a resort. Two "free" vacations seemed too good to pass us. We signed on and once we were given our free gift, we discovered that in order to cash in our free airfare, we had to stay at specific hotels/resorts... none of which were sponsored by Wyndham and all of which were very expensive. Needless to say, we never used our free airfare and that was very deceitful.

3RD AND MOST WORRISOME RED FLAG! Our kids inheriting the ownership without the mention of the endless rising maintenance fees. They never explained that the fees would climb and climb to a point that our kids would inherit a debt that they would never be able to escape. They make it sound like they would never have to worry about paying for a vacation again... probably because they wouldn't be able to afford one.

Our issues with this company:
1)The expense of the upgrades and the maintenance fees, which are never really relayed in its entirety.

2) Vacations interrupted with constant phone calls to attend owners meetings (which is really sales presentations to get you to buy more)

3)The constant pressure to upgrade and the tricks to make it happen.

4)Misleading Description of the rooms, accommodations, and amenities

5)Lack of availability in certain parts of the country we need to travel to.

Wyndham deceitfully placed things on my credit card without my approval or they did so sneaky over the 5 hours and hands all over the papers as we are signing and covered it up! This purchase was soooo sneaky and its not ok! Their own sales people told us "do not say using to sell points" during our sales process when we had to confirm the sales process. This was our first red light bulb moment. The sales agents lied about the point accumulation and we can not use them as promised. We also can not sell points back as instructed. The loan disclosures are not clear! We feel this is an invalid agreement. It was not honest and ethical.

So many lies where do we start:
-You can rent your property and make money only happened 2 times in 9 years.
- You will always be able to get the vacation you want and when you want it. You are a priority, since you are silver status...
-You can take your family on vacation every year to the beach and always have a place to go.
** Wrong all the places are booked for up to 3 years.***
-Our Wyndham owners come first; We have seen "booked" locations available online.
-When you die, your children can still have vacation every year- but pay more and more money each year just in maintenance, assuming you have paid it off when you pass.
-We have bought more and more points as Wyndham has promised buying more points would help with our troubles and each time it has not. NEED WE SAY MORE.

My first time share was points every other year. I was forced to upgrade because they said the rules have changed and other people have got out of that plan years ago and your wasting your maintenance fees for years and you can't hardly ever use it.

I was promised all these points but they are worthless because I can not even use them. They are always full. My maintenance fees were much higher than was explained to me.
The fees keep going up every year and I'm not a money tree. I never felt comfortable going on vacation knowing I have to sit with them for new info on the policies that have changed. I felt like they watched my every move there. I could see it in all owners that been with them in years. It's horrible to go on vacation and it's like we want everything you got and more nothing is enough, they will not stop until you are broke with paying for vacations that you can not even go on because they are booked solid. I felt brain washed into believing that you "need vacations". Very disappointing; just to be forced to not enjoy yourself for just a week of vacation once in a blue moon, which I would save on if I paid outright for my own trip without Wyndham blocking it. I was also told that I needed a credit card! The salesman that actually told me he and his family use the Wyndham credit card to pay major bills like house payments and car payments every month to get reward points for free vacations and his and his family were going to Vegas for a week on the rewards. I never have seen an award points renting cars or paying bills. I was promised priority booking but I can never go except in October and end of year! I mean they need to stop the madness or get sued BIG TIME!

We have not been able to use ours from November of 2018. And we requested for them to take this back and tried to go through the BBB with our complaints to no avail. This company is a sham. When they gave us our final payment they left out the payment they hid on a credit card they opened up in our name. We did not even know about it until my credit monitoring company sent me a notice that we had a 30 day past due mark filed. We never got a bill or anything and low and behold it was Comenity bank that is Wyndhams credit card. Now we are paying almost double what they told us our final number would be. We are sooo upset as we really were excited about what this ownership could do for us but we are not ok with their methods and deliberate cover ups and lies.

There is no flexibility for vacations. We got bonus points that they refuse to use so we could not even take a 3 day cruise as we were told we could at our purchase.

They hide the real costs of the RCI program.

The customer service is horrible. When you complain by letter and they open a case, they do not call you back .

They refuse to cancel when you call tand complain about their misrepresentations they feed you to buy.

Everything they said was a false illusion to get us to buy. This has not been the dream vacation we have paid into.

When we finally did get on 1 vacation, we had to sit in another pitch to buy more! NO WAY. This company is the worst.