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Spinnaker Resorts Customer Care Service

Spinnaker Resorts

35 DeAllyon Avenue
Hilton Head Island
South Carolina
United States - SC29928

Customer Support Phone Numbers

+1 866 455 3577 12 10
Hilton Head Island Check-in
S.R Hotel, 35 DeAllyon Avenue, Hilton Head Island, SC 29928
+1 843 785 3355

45 Waterside Drive, Hilton Head Island, SC 29928
+1 843 341 8850
Operating Hours:
Sun - Fri: 8:30 a.m. — 10 p.m.
Saturday: 8:30 a.m. — 11 p.m.

Spinnaker Resorts Complaints & Reviews

Spinnaker Resorts / accommodations

Jerrmain Clarke on Aug 9, 2017
The understanding I got when I purchased his package was that my family and I would be staying at one of your resorts and not at the filthy and smelly Days Inn that we were sent to. We travelled from New Jersey 13hrs later to stay in a dump. We are timeshare owners already and therefore we...

Spinnaker Resorts / The "package" included for just visiting a resort is a gimmick!

Noneya Business on Apr 20, 2017
What we were told over the phone is a far cry from reality. Complaint 1: We were told we would receive $150 in dinner vouchers that we could use at popular (national chain) restaurants as well as a certificate for a cruise that could be used for the next 22 months. What we received was a free...

Spinnaker Resorts / Timeshare vacation package

Roadranger on Mar 26, 2017
We signed up for a vacation package last year at the Kansas State Fair. It was to include 3 nights in Branson, 4 days, including a half day guided fishing trip. In early March, they called me to set up a date for the trip. Then they wanted me to certify that our annual household income wa...

Spinnaker Resorts / Timeshare owner nicholas beechler

nick1289 on Feb 22, 2017
I am very pissed off I bought a 3 bed room and there saying I have a 2 bed room I have never used it yet been paying on it for 3 years and if this does not get corrected I would like all my money back I went round and round when we got it about it being 3 bed room I have me my wife a son...

Spinnaker Resorts / A deceitful dishonest company

Arkansas1 on Dec 30, 2016
We purchased the French Quarter in Branson the first building ever built and were given a perk called the escapes, we paid in full and paid our maint fees as we committed to. Then Spinnaker acquired the property and took away this perk that we were promised as long as we owned the...

Spinnaker Resorts / Timeshare

samc1946 on Nov 10, 2016
I purchased this timeshare in Dec. 2014 only because I was told that they would take my other timeshare in on trade... That they already had a buyer for my previous points with the other timeshare... That it could take up to 12 months to get all the paperwork done and everything finalized...

Spinnaker Resorts / Aggressive and misleading marketing

Bonnie Yagar on May 10, 2016
I have been contacted repeatedly by individuals saying the are calling from Spinnaker Resorts Customer Care Dept. This has been going on for over a year. Sometimes they take a break but I often get 2 or 3 calls in a week. I am being told that somehow I have a credit with them, which I find...

Spinnaker Resorts / Timeshare

MBReid on Mar 5, 2016
I visited Spinnaker Resorts on Feb 1st - Feb 4th and had my tour with Brandon Miller on the 2nd. He was an awesome representative to tour with but I did tell him that I recently purchased a timeshare with Marriott Resorts. At this time he had two of his colleagues come speak with me about...

Spinnaker Resorts / Fraud!

Reviewer55187 on Mar 4, 2016
My boyfriend purchased a 3 night stay with Spinnaker Resorts for a discounted rate. In return, we were to attend a presentation on their timeshare sales. He purchased this last year when we were 24 and met all the qualifications for the stay (ex: Income, age, etc). We called to book our...

Spinnaker Resorts / Timeshare Presentation

Reviewer45926 on Feb 8, 2016
We got talked into buying a package to stay at the resort and after being promised a $50 check, a $100 dining credit and a free cruise, we bought it. Room was fairly comfortable but the presentation dragged on for close to 3 1/2 hours. We said no thanks( ( about 30000) and collected our...

Spinnaker Resorts Branson MO / check payment

janice juell on Sep 22, 2015
After attending a tour 7/19/2015 Ref: RCI we were given a check for $100.00 we miss placed the check and were told it would be replaced less $35.00 fee. First Chrissy Massie said they would send the check, no response, after many calls and promises, Anita (866-455-3577 ext 73280 ) actually...

Spinnaker Resorts / Timeshare presentation

Barry c on Sep 18, 2015
I paid 199. for a stay at Hilton Head providing I attend a timeshare presentation. I was promised a restaurant gift card for 100. They said the 100. could be used to pay for meals till it was used up. I also was promised a 50. credit card. I figured pay 200. get back 150. not bad Later, I...

Spinnaker Resorts / they made an unauthorized payment on my card

kenia mai on Mar 19, 2015
They offered me a package for $169.00 & would waive the processing fee. I found that they carved me $244.00. I called the customer service they have me. It always goes to voice mail & never answers the phone or return calls. I called the guy that have me the package. He said he would check...


Dubbie on Dec 3, 2014
Got a call from Cole informing me I was the 2nd place winner from a Facebook giveaway. I would get a $300 credit towards the vacation package making the total price $199 for 5 people. I'd be staying at something like "Best American Inn" in Brayson, Mo for 3 nights & 4 days. I'd...

Spinnaker Resorts / threatened

Rusty123 on Nov 12, 2014
I was called by a marketing firm today attempting to sell me on the Spinnaker Resort. I stopped the gentleman (very loose use of that term) and told him to leave me alone. His response was I don’t like your attitude. Ok, I live in my home peacefully, and when anyone invades it via...

Spinnaker Resorts Branson MO / Bait and Switch/ Misrepresentation

Krystal Bass on Mar 1, 2013
I would like to start by saying I am appalled by the lack of integrity and character my salesman (Garth) exercised to misrepresent what we were purchasing. My husband and I went into this skeptical and asked a lot of pointed questions. In the end this man flat out lied. I am going to list...

Spinnaker Resorts / Harassment

Brooke C on May 3, 2011
So I reported this number to the Better Business Buereau and they gave me the company that has been harassing all of us information. so here it is...

Spinnaker Resort / prepaid booked vacation

I booked a prepaid vaction in Hilton Head 18 month ago. When I called to book it 90 days prior they said rules changed must call back 60 days prior. When I did they said can not accomodate my request for the 3 bedrooms I paid for . I asked if 2 bedrooms would be ok. Its been 4 months of...

Spinnaker Resorts / They are dishonest and misleading to make a sale

Spinnaker Resorts on Hilton Head Island sold us a flex time timeshare, with the assurance we would get a 3 bedroom June week 99% of the time. Despite putting in our request within one minute of the earliest possible allowed moment, we did not get what we wanted. They lied to us and it cost...

Spinnaker Resorts / Scam

Company is a pure front scam. Do not do business with these people they are crooks out to take your money.

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