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Spinnaker Resorts Customer Service

Spinnaker Resorts, Inc.

35 DeAllyon Avenue
Hilton Head Island
South Carolina
United States - 29928

Customer Support Phone Numbers

+1 877 842 3201(Owner Reservations and Services) 4 2
+1 877 301 7829(Vacation Package Reservations) 2 2
+1 843 341 9568(Association Fee Payment) 4 1
+1 843 341 8850(Waterside) 2 1
+1 866 296 1211(Hilton Head Island, SC) 7 1
+1 877 944 7891(Ormond Beach, FL) 6 1
+1 800 801 5643(Branson, MO) 2 2
+1 843 785 3355(Other Resorts) 1 2
Hilton Head Island 
S.R Hotel, 35 DeAllyon Avenue, Hilton Head Island, SC 29928

Waterside
45 Waterside Drive, Hilton Head Island, SC 29928

Bluewater Resort & Marina
10 Bluewater Marina Drive, Hilton Head Island, SC 29926

Ormond Beach Check-in
Royal Floridian / South, 51 South Atlantic Avenue, Ormond Beach, FL 32176

Branson
Palace View, 700 Blue Meadows Road, Branson, MO 65616

French Quarter Resort
3706 W 76 Country Blvd, Branson, MO 65616
Plus

Spinnaker Resorts Complaints & Reviews

Spinnaker Resorts / timeshare sales

Ca
Sep 26, 2019

Due to misrepresentation by the Spinnaker sales staff (Jesse Cadman and Jim Jacobs), we are requesting the contract (#566766) we were induced into entering into, be rescinded and all monies returned to me (on my Discover Card). We were mislead by these two aforementioned Spinnaker...

Spinnaker Resorts / misleading!

Cr
Jul 25, 2019

I am absolutely disappointed and we haven't even started yet! First of all we should have looked at the reviews first to see you are rated with ONE star and almost all reviews are awful! We were told two VERY DIFFERENT scenarios when agreeing to this and upon booking! Then BOOKING entered...

Spinnaker Resorts / trying to sell... a disappointment

Ce
Jul 23, 2019

Due to a personal sickness, I am trying to sell my 3 Bedroom Lock Out in Branson, MO. I got information about the only company that can sell the unit, TimesharesOnly, recommended as the monopoly from Spinnaker. You sell here or not. When we bought the unit, every thing was colorful and...

Spinnaker Resorts / sales agent does not return our multiple calls.

Gw
Jul 04, 2019

We purchased a Spinaker resort at Hilton Head in February of this year as a trade in of our RCI resort. We have been unable to talk to the sales agent, Hunter French, despite the fact that he gave us his phone number and assured us he'd be available to answer questions. I have tried...

Spinnaker Resorts / resorts sells

Mr
May 30, 2019

To Spinnaker Resorts, Greetings, recently I contacted you, after being contacted by one of Spinnakers Customer Service Rep. inviting my husband and I to use our package we recently purchased from you. We accepted based on the accommodations previously sold to us. Needless to say, somewhere...

Spinnaker Resorts / timeshare sale

Fl
Apr 12, 2019

My wife and I attended a time share sales information at Blue Water resort in February of 2019. Our salesman, Hunter French seemed very interesting and informative. He informed us of a new program called the Premier program. This program as it was told to us was to enable us to purchase a...

Spinnaker Resorts / everything

Ta
Jan 29, 2019

i was lied to about everything starting with the number of people i could take to having fees that were not told to me upfront even when asked i was lie to about it the vacation packages i paid for was a waste because with all the extra charges i could book them myself for cheaper the...

Spinnaker Resorts / maintenance fees

Ch
Jan 14, 2019

We have owned a Spinnaker-Hilton Head Timeshare since January, 1999. We own one week in the odd years which means we have used our timeshare 9 times. The maintenance fees have gone through the roof. Every other year we get a bill. Last invoice was $833 and the one we just received for 2019...

Spinnaker Resorts at Waterside Hilton Head, SC / timeshare

Tw
Nov 09, 2018

The only reason I gave one star to this review is because this site won't let me put no stars! We bought and paid for the Spinnaker Resort at Waterside timeshare 10 years ago. The deceit & lies of the salesmen have destroyed the desire to ever go to Hilton Head again - frankly it sicken...

Spinnaker Resorts / misrepresentation of booking

Ga
Sep 21, 2018

I purchased a vacation for $378 2 rooms 3 nights each. Was told I would receive a $50 check, $150.00 in gift certificates to use at restaurants on the island and a free cruise for up to 8 people that I would need to pay port fees that should range from $20-$100 per person. Well here i...

Spinnaker Resorts / annual dues

Js
Sep 01, 2018

I am confused about how the doubtful accounts continue to increase year after year. At some point this should have capped out. What happens with these accounts? If they are sold then that money should go back into the owners reserves. I have noticed this for many years and have never seen...

Spinnaker Resorts / accommodations

Pa
Sep 01, 2018

Spinnaker ResortsI am a owner of a timeshare at spinnaker in ormond beach. Been going there for years. They offered me a 400 dollar plus package to do a workshop where I planned on adding another week and upgrading my unit. They stuck me at the Daytona inn the biggest dump in Daytona to stay for Labor Day...

Spinnaker Resorts / refund reversal & fraud investigation requested

Ca
Aug 05, 2018

I requested a refund due to unforeseen circumstances of my car major insures. The refund was granted. July 10, 2018. My transaction # is [protected]. I would like my card to be refunded back the $149.00 and immediate investigation. I believe there is identity theft from a prior tenant I...

Spinnaker Resorts / spinnaker resorts

Ka
Jun 05, 2018

Received a cold call from this company. I asked if she was trying to sell me something. She said "No, I'm trying to give you something." I said, "well, I'm not interested. Could you take me off of your list?" at which point she hung up in my face. If you are going to make cold calls, don't be...

Spinnaker Resorts / customer service/telemarketing

Ta
May 31, 2018

My friend and I both done the Spinnaker resort in Branson and it was fine. We didn't buy into it but now they call non stop! Everyday at least 3 times or more! Including Sunday's! They've been asked repeatedly to stop calling! We even spoke to managers to take us off national call list but...

Spinnaker Resorts / customer service, booking department, sales and marketing

Ma
May 17, 2018

We had terrible customer service in booking our confirmed vacation with Spinnaker Vacations for our vacation to Hilton Head in June 2018. We decided to cancel our reservation due to the very poor customer service and booking department. We completed our transaction for a 6 night stay in...

Spinnaker Resorts / introductory visit package

Su
Mar 23, 2018

In February, I agreed to a package visit at Spinnaker in Hilton Head. After much deliberation, we settled on the dates of March 27-30. I have verification numbers for two package deals. I was told I would receive a confirmation thru e-mail and in the mail. I had received neither by today...

Spinnaker Resorts / accommodations

Je
Aug 09, 2017

The understanding I got when I purchased his package was that my family and I would be staying at one of your resorts and not at the filthy and smelly Days Inn that we were sent to. We travelled from New Jersey 13hrs later to stay in a dump. We are timeshare owners already and therefore we...

Spinnaker Resorts / the "package" included for just visiting a resort is a gimmick!

No
Apr 20, 2017

What we were told over the phone is a far cry from reality. Complaint 1: We were told we would receive $150 in dinner vouchers that we could use at popular (national chain) restaurants as well as a certificate for a cruise that could be used for the next 22 months. What we received was a free...

Spinnaker Resorts / timeshare vacation package

Ro
Mar 26, 2017

We signed up for a vacation package last year at the Kansas State Fair. It was to include 3 nights in Branson, 4 days, including a half day guided fishing trip. In early March, they called me to set up a date for the trip. Then they wanted me to certify that our annual household income wa...

Spinnaker Resorts / timeshare owner nicholas beechler

Ni
Feb 22, 2017

I am very pissed off I bought a 3 bed room and there saying I have a 2 bed room I have never used it yet been paying on it for 3 years and if this does not get corrected I would like all my money back I went round and round when we got it about it being 3 bed room I have me my wife a son...

Spinnaker Resorts / a deceitful dishonest company

Ar
Dec 30, 2016

We purchased the French Quarter in Branson the first building ever built and were given a perk called the escapes, we paid in full and paid our maint fees as we committed to. Then Spinnaker acquired the property and took away this perk that we were promised as long as we owned the...

Spinnaker Resorts / timeshare

Sa
Nov 10, 2016

I purchased this timeshare in Dec. 2014 only because I was told that they would take my other timeshare in on trade... That they already had a buyer for my previous points with the other timeshare... That it could take up to 12 months to get all the paperwork done and everything finalized...

Spinnaker Resorts / aggressive and misleading marketing

Bo
May 10, 2016

I have been contacted repeatedly by individuals saying the are calling from Spinnaker Resorts Customer Care Dept. This has been going on for over a year. Sometimes they take a break but I often get 2 or 3 calls in a week. I am being told that somehow I have a credit with them, which I find...

Spinnaker Resorts / timeshare

Mb
Mar 05, 2016

I visited Spinnaker Resorts on Feb 1st - Feb 4th and had my tour with Brandon Miller on the 2nd. He was an awesome representative to tour with but I did tell him that I recently purchased a timeshare with Marriott Resorts. At this time he had two of his colleagues come speak with me about...

Spinnaker Resorts / fraud!

Re
Mar 04, 2016

My boyfriend purchased a 3 night stay with Spinnaker Resorts for a discounted rate. In return, we were to attend a presentation on their timeshare sales. He purchased this last year when we were 24 and met all the qualifications for the stay (ex: Income, age, etc). We called to book our...

Spinnaker Resorts / timeshare presentation

Re
Feb 08, 2016

We got talked into buying a package to stay at the resort and after being promised a $50 check, a $100 dining credit and a free cruise, we bought it. Room was fairly comfortable but the presentation dragged on for close to 3 1/2 hours. We said no thanks( ( about 30000) and collected our...

Spinnaker Resorts Branson MO / check payment

Ja
Sep 22, 2015

After attending a tour 7/19/2015 Ref: RCI we were given a check for $100.00 we miss placed the check and were told it would be replaced less $35.00 fee. First Chrissy Massie said they would send the check, no response, after many calls and promises, Anita [protected] ext 73280 ) actually called...

Spinnaker Resorts / timeshare presentation

Ba
Sep 18, 2015

I paid 199. for a stay at Hilton Head providing I attend a timeshare presentation. I was promised a restaurant gift card for 100. They said the 100. could be used to pay for meals till it was used up. I also was promised a 50. credit card. I figured pay 200. get back 150. not bad Later, I...

Spinnaker Resorts / they made an unauthorized payment on my card

Ke
Mar 19, 2015

They offered me a package for $169.00 & would waive the processing fee. I found that they carved me $244.00. I called the customer service they have me. It always goes to voice mail & never answers the phone or return calls. I called the guy that have me the package. He said he would check...

Spinnaker Resorts / contact for facebook winnings

Du
Dec 03, 2014

Got a call from Cole informing me I was the 2nd place winner from a Facebook giveaway. I would get a $300 credit towards the vacation package making the total price $199 for 5 people. I'd be staying at something like "Best American Inn" in Brayson, Mo for 3 nights & 4 days. I'd...

Spinnaker Resorts / threatened

Ru
Nov 12, 2014

I was called by a marketing firm today attempting to sell me on the Spinnaker Resort. I stopped the gentleman (very loose use of that term) and told him to leave me alone. His response was I don’t like your attitude. Ok, I live in my home peacefully, and when anyone invades it via...

Spinnaker Resorts Branson MO / bait and switch/ misrepresentation

Kr
Mar 01, 2013

I would like to start by saying I am appalled by the lack of integrity and character my salesman (Garth) exercised to misrepresent what we were purchasing. My husband and I went into this skeptical and asked a lot of pointed questions. In the end this man flat out lied. I am going to list...

Spinnaker Resorts / harassment

Br

So I reported this number to the Better Business Buereau and they gave me the company that has been harassing all of us information. so here it is...

Spinnaker Resort / prepaid booked vacation

Ra

I booked a prepaid vaction in Hilton Head 18 month ago. When I called to book it 90 days prior they said rules changed must call back 60 days prior. When I did they said can not accomodate my request for the 3 bedrooms I paid for . I asked if 2 bedrooms would be ok. Its been 4 months of...

Spinnaker Resorts / they are dishonest and misleading to make a sale

Ro

Spinnaker Resorts on Hilton Head Island sold us a flex time timeshare, with the assurance we would get a 3 bedroom June week 99% of the time. Despite putting in our request within one minute of the earliest possible allowed moment, we did not get what we wanted. They lied to us and it cost...

Spinnaker Resorts / scam

Qq

Company is a pure front scam. Do not do business with these people they are crooks out to take your money.

Spinnaker Resorts / misrepresentation

Le

My wife and I have had a Spinnaker T/S since 1993. We purchased a week in Hilton Head that year at a sales presentation, and had always been happy with our ubit and the service. Approx. 4-5 years ago we upgraded to unit at Waterside, same week, bigger unit, bigger family, friends, etc. All wa...

Spinnaker Resorts / unethical business practices

Mi

They called me on the phone and offered a 4 night stay at Datona Beach at a very discounted rate if I attended one of their presentations. There are age, and income qualifications that you must meet in order to qualify and I meet these easily so I paid for discounted stay. When I got there...

Spinnaker Resorts Timeshares / all info was lies

Lo

Timeshare purchased in good faith . Majority of information given by sales representative was a lie . Our personal informacywas sold, on a list to timeshare resale company, resulting ina fradulent transaction -- contravention of privacy of information act. All Spinnaker company member...