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Wyndham Rewards / nights stay at days inn, grand island, ne

1 Grand Island, NE, United States

We were on our way home from a two week road trip to Colorado and Nebraska. I called from the car to make a reservation at the Days Inn and they said they did have a room available. I asked if there was an elevator, she said no, so I requested a room on the first floor. The did accommodate the request. Problem was this: We walked in the room and it seemed ok so we moved all of our luggage into the room. After being in the room for a few minutes, I noticed a musty odor and when we turned on the air conditioner, it got worse. They had said at the front desk when we checked in that there was a dehumidifier in our room because it was very humid outside. Wasn't quite sure what that had to do with the room. The Air Conditioner didn't fit in the wall. There was a hole on one corner where it didn't even fit close to the wall. If you tried to move it, it almost came out of the wall. The room seemed to be clean, but in the bathroom you could tell it had been somewhat renovated, but there was still mold along the top of the shower around the tub. The wall paper was coming down as well. The smell in the room was the big problem, but we are seniors and didn't want to have to change rooms with all of our luggage. Maybe if they would have offered to move our luggage for us, we would have definitely taken a different room that smelled fresh, not like a moldy horrible smelling room. I did mention it when we left the next morning, but all she could say was they were sorry and would check into it. She really didn't seem to concerned about it. We are Wyndham Owners and have stayed at numerous Wyndham Rewards hotels. There have been a few that that were not very satisfactory, and after our complaints had been checked out, we did receive refunds. We did stay at several Wyndham Rewards hotels on our travels, and were very satisfied with all of them except this one. Maybe this hotel need to be checked out, so it doesn't happen to anyone else. It is located just off of the Interstate and when we drove up to it, I wasn't sure I wanted to stay there. We didn't have much of a choice, as we had driven over 6 hours that day and needed to rest. Thank you for listening and I hope something will be done. Have a great day! Shari Adolph, Kennan, WI

Oct 12, 2017

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