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Embassy Suites Customer Care Service

Hilton Worldwide Inc.

United States

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Embassy Suites Complaints & Reviews

Embassy Suites / reservation system

vickyanddavid on Dec 27, 2017
Conf #98102818. I made this reservation over a.month ago. I requested the 8th floor king suite river view away from the elevators. Room 811 if possible. I was told the 8th floor Riverview king suite was confirmed. Now 3 days before arrival I am told t h e 8th floor is not available & I am...

Embassy Suites / santa clarita manager refused honest complaint

Wes Mitchell on Nov 17, 2017
We booked through Hilton website for a room last night. We had driven two hours to a concert in Santa Clarita only to discover the venue cancelled the show and did not notify us. But they gave us free tickets to another Brand X show in Pasadena. They did the right thing. Embassy Suites did...

Embassy Suites / communication

george elizondo on Jul 27, 2017
My name is George Elizondo My confirmation # is 86362803. I just got off your website verifying my confirmation because I never got my email showing confirmation. Sure enough just I thought, everything was misspelled. I was not able to communicate with the lady that you have answering the phone...

Embassy Suites / room and service

imastar00 on Jul 17, 2017
We checked into Embassy Suutes on July 2, 2017 thru July 6, 2017. From the time we got to our room there were problems. When we checked in the bathroom smelled like urine and the remotes didn't work for either of the televisions. Everyday that we were there we had to ask the front desk for...

Embassy Suites / terrible wifi

Van- cha on Jul 7, 2017
We stayed at the Embassy suites Lynnwood for two nights July 01/02 2017. There was absolutely no way of getting internet service on either day. When we called the front desk to complain they wanted us to bring our laptop and come downstairs. Despite them having undergone a renovation...

Embassy Suites / I am complaining about the fact that I reported a complaint and nothing has been done about it. no one can even find the complaint.

cycareys on Jun 13, 2017
I called the Arkansas Embassy suites to make a reservation and received very poor customer service from the representative. She put me on hold or hung up on me and never even said anything. after sitting on the phone for ten minutes another guest service representative came on the line and...

Embassy Suites, Arcadia, California / wifi

Teresa Richard on Nov 27, 2016
We have been coming to Embassy Suites for years; it's our go-to hotel when we want to get away. This trip was unbelievable. Not only have they gone to milk and sugar instead of the good creamer, but their Wifi sucks!!! It is so bad, all of our iPads could not be used, and the phone barely...

Embassy Suites / illness from eating at restaurant

JD Hall on Jun 1, 2016
Ladies and gentlemen: this is my complaint regarding embassy suites and hilton brands. I'm not posting this to stir up drama, but so that you can be informed that even the best hotel/restaurant chains can be negligent. Caveat emptor! Let the buyer beware. Given the lack of response from hilton...

www.embassysuites.com / no confirmation info about the booking

Serena_ on Jun 10, 2015
We booked the hotel room through the website www.embassysuites.com. We choose the room and paid, and there weren’t any problems. But we haven’t got any confirmation email, so we couldn’t proof that we booked it. All our emails and phone calls to the customer services were...

Embassy Suites - St.Charles-St. Louis / horrible service

lfaragher on Apr 12, 2013
I booked a non-smoking room for a colleague to attend a conference. He determined that he did not need to stay for the whole conference and I called to shorten the stay. I was told that any changes required the cancellation of the original reservation and a new reservation would be booked...

Embassy Suites / I have never experienced the kind of service or lack of service I received at that embassy suites

Sloler on Jul 4, 2012
I just arrived home from a three day stay with my Family Reunion in your Embassy Suits at 1701 E. 12th. Street in Cleveland, Ohio. The housekeeping service was awful. We arrived on Thursday afternoon. Friday morning we made coffee and didn’t anything to stir it with, so I left a note...

Embassy Suites / do not let them ruin your vacation!

leena104 on Nov 6, 2011
I planned a great Mid-Western family vacation with my husband and three young children. Our first stop, the Grand Canyon, staying in a two bedroom suite at the Embassy Suites in Flagstaff. Upon arrival, we were told that they overbooked rooms and we could not have the room which we have...

Embassy Suites / theft

Stayed at the embassy suites in downtown houston for a concert. Upon arrival we were pleased with the room and the overall hotel environment. At approximately 630 we went to our room after checking in and put our things down so we could go downstairs for the complimentary manager...

Embassy Suites Sacramento / hotel room not accepatable

DoggDoggieDog on May 1, 2011
We got to the hotel and there was no notice given, but the power went out in the room all night. There was no climate control, and it was pitch dark in the room, the kids were scared, and I bumped into the wall pretty hard. They were rude when I complained to the front desk. There was no...

Embassy Suites / missing camera

Nevera RealName on Mar 15, 2011
Stayed in hotel a week. Day we checked out, we discovered we had left our camera on the bed. We phoned the hotel THAT very day to report the camera was left behind. We were asked to leave a complete description of the item, room number, time we left the property, etc. We were told we would...

Embassy Suites / dirty hotel

Embassy Suites in frisco texas is an over priced hotel that reaks of mismanagment. the hotel is infested with unwanted critters mice, rats, cockroaches, and bedbugs. the food that is served at the resturaunt is awful and I guess it goes along with the horrible managment. this hotel is only...

Embassy Suites - Scam Artist / advanced purchase scam needs a class action lawsuit against the hilton!!

Has anyone else out there been scammed by hilton's advanced purchase con? I am trying to locate more people to start a class - action lawsuit against the hilton/ emassy suites against their advanced purchase scam. This is a complete unethical immoral policy whereas after the purchase, if...

Embassy Suites / can't cancel reservation - I hate embassy suites!!!

Let me first say first and foremost "I hate embassy suites! Let me tell you my nightmare story with this extremely rude and rigid hotel. My parents were coming down to visit me for my court appearance in nashville. Lo and behold, the lawyers decided to cancel the mediation and reschedule...

Embassy Suites Concord / stay elsewhere

Made reservations for the dates of july3-5 to embassy suites. Check-in is at 3 but we didn't arrive until after 4. They told us the room wasn't ready and we'd have to come back. We left for an hour, checked in and went to our room. The bed wasn't finished and the bedspread and pillows were...

Embassy Suites / bad service

Made reservations for the dates of July3-5 to Embassy Suites. Check-in is at 3 but we didn't arrive until after 4. They told us the room wasn't ready and we'd have to come back. We left for an hour, checked in and went to our room. The bed wasn't finished and the...

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