The Strat Hotel
reviews and complaints

This was a horrible stay ! They overcharged me , did not return charges made to my card that were not authorized, the rooms were crappy, stank, and were hot.

Hotel staff at check in were not helpful unfit to answer any questions and I was not offered any resolutions to my issues I had addressed to them . I was locked out ofy room for 3 hrs. And they didn't make me the right key for the right room 3 times!

Never will I stay there again!

Made a reservation but I mistakenly put my nickname not the first name on my drivers license and checked in via kiosk without a problem except it did not provide keys, meaning the kiosk was a waste of time as I ended up in line for the front desk. This kiosk had no problem scanning my DL and taking my money but when I get to the front desk they tell me my reservation name doesn't match my DL so they can't give me a room. WHAT! You have my money, all other info matches except my first name and your policy says no room. Do you know how many celebrities make reservations under fake names...do they have to deal with this, I doubt it. Granted, I'm no celebrity but why is this a big issues. I sat around the lobby for hours going back and forth before it got worked out. What the hell happened to customer service...sheesh

Hello I wanted to tell you that I stayed at the hotel from October 13th to October 17th and I was aware that you made two charges for the payment of the fees. The first one was done when I arrived at the hotel along with the deposit and on 17th at night they made me another charge for the amount corresponding to the fees.

Please if you can review my case to return the money I have been charged double and at the same time the deposit that I have not received back.

I remain pending for any clarification and I attach the photos of the charges and the information of my reservation.

We visited yesterday Wednesday 8th June at about 3pm the viewing area was amazing but when we went on the xtreme ride the metal bars was so hot the safety rail could not stay closed and caused a red like burn to the skin, when we asked if you had anything to put there they said no snd when we asked if we could get a refund on the attractions was told no as well and was told to come back at 8pm, we was not able to come back as had other plans, this spoiled what was a good visit otherwise, after looking online it seems this is a common problem so maybe this should be looked into.

I stayed at The Strat Hotel from April 22nd to April 24th. My room had 2 beds. I slept in one bed Friday evening and slept in the other bed (closer to the room door) on Saturday. I woke up earlier than normal due to scratching in my sleep. When I got out of that bed, I noticed 2 bites on my face, one bite on my neck, and 2 bites on my face. The bites on my face caused an allergic reaction and turned into impetigo.

I won a 3600 jackpot and was unable to get my money due to the policy in place only at the stratosphere of having to have my social security number match my ID on account of the fact that I haven't used my social security number in many years I cannot recall the number. I am going through so much trouble to get a replacement card since I'm from out of state and then don't have a car here. [protected]. Please call me and tell me I can come pick my jackpot up

Lost my leather jacket and left voicemails with house keeping and no one has called back. Checked out but haven't gotten receipt and called twice to resend and it hasn't shown up

The hotel room was horrible the side of the floor by the bed were stained badly which I have pictures to show for the bath tub was clogged there were not anymore rooms available there so I just showerd how ever I could since I had an event to be at at a certain time when I brought up all of this to front desk she says I will take off resort fees that is it I feel like I should give two nights free stay in a more REMODELED room this sucks we come here each year and stay here for the handball tournament across the street I will think about it for next year for sure this is not cool

I was charged $1300 to stay at The Strat and I feel totally gipped. First of all, none of the staff seems to know any answers to any questions. Our refrigerator was not working. We discovered that it was unplugged and called the FD to have someone come up and plug it in. It required to be moved out of the compartment and the entire console had to be shifted. Instead of handling it properly the Maintenance person simply took the refrigerator out of the console and pushed it up against a wall with an outlet and left it on the floor. We called the FD back, explained what happened and asked that it be properly handled. No one ever came to resolve the issue. Housekeeping never left washcloths. We had to call daily to get enough washcloths and towels. There was only 2 of us in the room. That shouldn't have been a difficult task. There was no iron in the room. We called 3 times to get one and was finally told that there were none available and that we'd get one if one does become available. That never happened. The Concierge was missing for well over an hour and a half on 10/21/2021 around 5pm. We wanted to purchase tickets but there was a sign up stating that they'd be back momentarily. After waiting 40 minutes we asked the FD for assistance only to be told that they have no way of contacting the Concierge because that staff is independent of the hotel. We waited to see if the Concierge would return and someone finally did... right before it was time for them to close at 7pm. We were given vouchers for attending a very long timeshare tour that amounted to crap. We were never told the conditions of those worthless vouchers for the Casino Royale. You can only use them at that particular Casino and only on designated promotional machines. Only 3 of the machines were working properly yo even accept the voucher. You had to win over $100 dollars to even be able to profit anything and it was very clear that those machines were deliberately programmed to never allow winnings. Why bother giving a guest something so worthless? The North Tower elevators were horrible. There were 6 elevators but only 4 appeared to be working at all and they were extremely slow. Guests would be lined up outside of the elevator lobby waiting for an elevator. Our stay was not a very pleasant one. The best part was the Top od The World dining experience. The rest of the staff definitely needs to take notes from them on how to treat guests and actually exercise Customer Service.

Yesterday at 6:30 PM I made a reservation for me and my wife anniversary had a bad experience I was sitting right next to the kitchen where are you can hear everything not only that the people there were laughing like psycho people some female people made me and my wife and other people uncomfortable I hope they can teachThe people there how to be professional

I checked in on July 11th. I have a room that's for two people. First we get to the room and there is only one towel and one wash cloth. I called for more they said oh sorry we are out. How can a luxury hotel like this be out of towel. The heat is 114 degrees and up we go outside and sweat and come back to the room and have to stink because we don't have any towels and we should not have to go out and buy our own towels when that's something expected when u pay almost 200 bucks for a room. Secondly the housekeeping number never answers I went two days straight with no housekeeping service so not only did we have to stink but then sleep in the same stink sheets that night

We are from Utah and we have tickets to do the sky jump off the stratosphere. We have driven down TWICE to do the jump and shown up to find that it is closed. The first time our reservations were cancelled because of the wind, but we weren't given any heads up at all. The second time, we made reservations at 5 and they called at 4:30 to tell us that they were taking a break and cancelling our reservations. Are you serious? This is ridiculous. We have spent so much money on this jump and for gas money to get down here. Something needs to happen.

Hi I stayed at your hotel the 23rd 24th and we checked out on the 25th we had a sweet that was supposed to be smoking and then when we arrived we got a non-smoking room were lied to. we were told that you guys do not have any smoking rooms the person that we were traveling with had a smoking room the customer service was unprofessional they were rude disrespectful are toilet was backed up we had to unplug it ourselves cuz nobody ever came we had no hot water so we had to take showers in warm water and the lighting in the room was very very dim we couldn't see anything I was very disappointed at my stay and I still haven't received my deposit back I was charged $100 $50 per night and never received my money back I would appreciate somebody getting back in touch with me at the following email address Sanchez Tracy 113 at gmail.com thank you

So I parked my car in the parking garage and someone literally stole my car. I got there on Monday and I went down to my car on Wednesday and it was gone. So security just act like they wasnt going to do nothing. I basically had to call the cops myself and when I did find my car everything was gone radio, tools, and 2000 dollars that I was going to use for gambling. I would have never thought that someone would break a window in the garage and just take my car. I had to spend 370 to get someone out there asap to fix the window because I took a rode trip all the way from New Jersey. I said never again I will be staying somewhere else where their security officers actually patrol the area.

My whole stay at the Strat was less than par from the poor customer service, to the hotel staff not filling simple requests such as getting an extra roll of toilet paper after 2 calls. The smell of weed was totally aweful and the noise level in the hallways all hours of the night was extremely unacceptable even after 2 complaints. Now my main concern is that I still haven't received my $200 deposit that they took when I checked in and when I called in today it took me 3 calls with about 23 minutes each call of hold time to speak to someone to reach Sandra the manager to get yet more rude service. After I that everything was resolved, I looked at my account and now there has been an unauthorized charge on my account for $468.70. Making my account to be over drawn charging me $39. Again calling in on hold and spoke with a lady named boung and she was SO rude after 10 minutes of her dismissing me and telling me it was not her issue I needed to call Accounts Receivable. When I asked to speak to a manager she said there was no manager in the whole hotel then proceeded to hang up on me.

My husband Jose Gonzalez reserved our rooms at the Strats for Friday March 26, 2021 until Saturday March 27. He was charged taxes on resort fees which is crazy to charge these fees on top of taxes. We were given a room on the Essential building. Which let me tell you, it looked like that part of Strat has been neglected. Like as we were walking through the hotel I was telling my sister -in- law and her husband who also booked a room and they as well were not happy with their stay. well I was telling them how beautiful this place is and bragged about how I been staying here at Starts every time we visit Las Vegas for like 20 years. Well, I was embarrassed that were were put in this nasty dirty hotel. Omg my house and my bedroom is ten times better than the room that was given to me. we stayed in room 4-208. Toilet paper kept falling off the holder and I needed to keep throwing the paper that touch the ground away. then the light switch by our bed was not plugged in and when we finally did plug it in only one side worked. we were unable to sleep the air wouldn't turn off. it was loud and I was not able to sleep. I was given a room that faced directly to the air unit which I can imagine is for the whole facility. I was put in a smoke area, which I don't smoke. I feel like we were not given a chance to pick our own room and were given whatever. I have a question did you guys forget about that part of the hotel? even when you walk to the elevator the floor changes from nice marble to nasty old 1860 rugs.it smells bad and hallways are dirty and I felt like I was in a horror movie waiting to be murdered any minute. I mean I'm upset. I came to have a great time to celebrate my graduation, birthday and anniversary which didn't happen because of Covid. I'm not able to fly to my choice of vacation due to Covid needed to cancel my resorts so instead I chose to drive to Las Vegas and m very disappointed. I felt I wasted my weekend in this nonsense. I don't think I ever want to stay at the stratosphere again. we went to another hotel the next day and there I had the best night ever. non smoking clean beds, air worked, heck even the pool had space for us to get in. Strats hotel needs to be taken care of that whole essential building needs to be remodeled.The outcome I wanna see is a refund because that was a nightmare and I will be telling my friends not to stay there ever. I was so embarrassed that I decided not to even take pictures I did take of the hallway but omg I stopped there. As soon as I saw the room I wanted to cry. Because this trip was about having fun and recording my stay. I don't want my friends laughing at me so not did not record that nasty room. my email is [protected]@yahoo.com if further info is needed I can send you the info.